List of Articles خدمات

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  1 - The effect of insurance customers' perception of quality of services provided
  seyed morteza ghayour baghbani omid behboodi ali pourang haniye feyzabad
• Open Access Article
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  2 - Ranking the Selected Universities of Iran in Terms of Quality of Service Provision
  Abbas Jahangiri
• Open Access Article
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  3 - تبیین و ارزیابی فرایند اثربخشی تبلیغات تلویزیونی بر جذب مشتریان: مورد پژوهی بانک صادرات ایران
  mohammadreza hamidizadeh zabihollah nourian
• Open Access Article
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  4 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches)
  haniyeh alijani
• Open Access Article
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  5 - چارچوبی برای شناسایی و رتبه‌بندی شاخصهای ارزیابی کیفیت خدمات الکترونیک (مورد کاوی: وبسایت گلستان دانشگاه پیام‌نور)
  Hossein Babaee
• Open Access Article
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  6 - Model to improve banking by Using customer knowledge management and Mobile Banking and Its Impact on Customer Loyalty
  narges rezaei malek
• Open Access Article
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  7 - Assessing the e-service quality of Payame Noor University
  Somayeh Ahari
• Open Access Article
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  8 - A conceptual model for identification of eservices quality in Iranian estores
  Mohammad Fathian
• Open Access Article
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  9 - Proposing a model for IT services based assessment approach, based on IT Governance Model
  seyyed ahmad tabatabaei skch skch
• Open Access Article
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  10 - Iran's Mobile Government Ecosystem Model, Stakeholders Identification and Analysis
  ali hakimjavadi mehdi sepehri
• Open Access Article
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  11 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services
  behnam golshahi
• Open Access Article
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  12 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City
  Mihsen Sheikh-Hosseini
• Open Access Article
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  13 - A Framework for Identifying and Ranking Criteria for Evaluating the Quality of Electronic Services (Case studies: Golestan website of Payame-noor university)
  Hossein Babaee mahmood salehesfahani fateme noorani
• Open Access Article
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  14 - Assessing the state of e-service excellence gap in Payam-Noor University
  Mahdi Moeinie Kia Adel Zahd bablan
• Open Access Article
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  15 - A model for improving banking services using customer knowledge management and mobile banking and examining its impact on customer loyalty in Bank Mellat
  narges rezaei Mohammad rezaei
• Open Access Article
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  16 - Provide a conceptual model to identify the quality of electronic services in the country's online stores
  marziye rahmani Mohammad Fathian saied yaghoubi
• Open Access Article
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  17 - Iran's companion government ecosystem model, analysis and recognition of the main players
  ali hakimjavadi محمدمهدی  سپهری
• Open Access Article
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  18 - Providing a model for evaluating information technology services based on an approach based on information technology governance models
  seyyed ahmad tabatabaei سید کمال  چهارسوق
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  19 - Economical Valuation of River to Conservation for sustainability of Water Supply (Case Study: Masal Khalkaei River, Gilan Province)
  طوبی عابدی بهنام  یوسفی
  10.29252/.1.1.31
• Open Access Article
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  20 - The Evaluating of Spatial Distribution of Population and Services in Urban Zones of Tabriz
  Rahim Sarvar    
• Open Access Article
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  21 - Evaluation of social housing and the effective factors in housing provision for low income classes(a case study :Eslamshahr)
  محسن  سقایی Ahmad mozeni amir sanaeirad
• Open Access Article
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  22 - Locating Base Fire and Safety Services in Rural Settlements (Case study villages, city Boukan)
  وحید ریاحی  
• Open Access Article
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  23 - Investigating the Role of Cooperative Dehirians in the Physical-Spatial Development of Rural Areas (Case Study of Villages in the Central District of Gorgan)
  Safieh  Bahmani Bahman Sahneh Ali Akbar Najafi Kani
• Open Access Article
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  24 - The Role of Effective factors in Growth of New Technology Based Firms (NTBFs) in Mashhad City
  fateme sanaei pour davood ghoroneh
• Open Access Article
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  25 - Ranking of the key success factors of outsourcing activities of universities maintenance and repair services using the Fuzzy approach (Case: Semnan University)
  Nasrin  Rahae Mohsen  Shafiei Nikabadi Azim  Zarei
• Open Access Article
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  26 - Government's Civil And International Responsibility For The Damages Caused By The Internet
  Rasoul Malakooti Mona Khalilzadeh
• Open Access Article
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  27 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
  Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi
• Open Access Article
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  28 - Identification of the Factors and Indicators of the Model of Quality Assessment of the Game Industry Services on the Cloud Platform
  Mohammad Taghi Taghavifard mohamadali abaspour
• Open Access Article
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  29 - Spatial Analysis of Urban Poverty in Achieving Social Justice (Cady: Neighborhood of the Area of a Tehran Municipal)
      karamatollah ziyari  
• Open Access Article
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  30 - Trade of Services within the realm of World Trade Organization
  Vali Sajedi
• Open Access Article
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  31 - Impact of Science and Technology Parks Quality of the Service on Growth and Innovative Performance of Firms located in Parks; Case study: Pardis Technology Park
  Mohsen Shafiei Nik Abadi Saeideh Ghochkanloo
  10.7508/jstpi.2015.03.006
• Open Access Article
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  32 - Ranking General Commodities Suppliers Based on Agility and Core Values Indexes In a Service Organization
  morteza jabale Hossein Ali  Hassan pour Masoud   Mosaddegh khah
  10.7508/jstpi.2019.01.007
• Open Access Article
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  33 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
  sahar sorkhvandi Rahele zeynivand seid hamed feizjavadian
  10.7508/jstpi.2018.04.006
• Open Access Article
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  34 - Ranking of Supplier Selection Indicators for Outsourcing Services under Uncertainty
  Mostafa Ebrahim pour Azbary atefeh abdollahi Mohsen Akbari keramat gholami
  10.52547/jstpi.20769.17.65.46
• Open Access Article
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  35 - Effect of Value co- Creation on the New Services Development: The Mediator Role of Intra-Organizational Coordination and Moderating Role of Technological Experience
  masoud parsa Mostafa Ebrahim pour Azbary Mohammad Rahim Ramzanian
  10.61186/jstpi.21035.19.73.45
• Open Access Article
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  36 - Agility conceptual model of service provider enterprises supply chain By using fuzzy conceptual modeling
  Roxana Fekri مهدی  احمدی Marzieh Babaeianpoor
• Open Access Article
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  37 - Designing a Fuzzy Expert System For Measuring E-Banking Service Quality
  shohreh nasri علیرضا  حسن زاده علی  رجب زاده
• Open Access Article
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  38 - Strategic analysis of citizen satisfaction with service quality of Shiraz҆ urban parks by using multi criteria satisfaction analysis
         
• Open Access Article
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  39 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
  maryam akhavan مجید باقری
• Open Access Article
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  40 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City)
  Ali Kazemi Hajar Rafie Azarnoosh Ansari
• Open Access Article
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  41 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior
      Ali shariat nejad
• Open Access Article
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  42 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services
  Mohammad Reza  Karimi Alavijeh Amir Aslani Aslani Afrashteh
• Open Access Article
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  43 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran
  hamidreza fouladgar abbas saghaee
• Open Access Article
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  44 - Explaining the legal framework of the constitution and the law of civil services management decisions N.J.I.I
    Ebrahim Azizi
• Open Access Article
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  45 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(
  kamran jalilian kameleh nasiri
• Open Access Article
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  46 - A model of Human Resource Development in the public organizations of Iran by new public services approach (Case study: Ministry of Energy)
  Seyed Saeed Hosseini
• Open Access Article
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  47 - A dynamic capability approach on designing governance models in health care networks
  Alireza Aliahmadi Mohammadreza Rasouli
• Open Access Article
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  48 - Identify knowledge Intensive Business Services of Qom Water and Wastewater
  Maryam Gholizadeh Mohammad Ali Sarlak
• Open Access Article
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  49 - Identification and analysis of the service capabilities in Iran’s small enterprises (SEs) using integrated interpretive structural modeling and fuzzy MICMAC approach
  davod khosroanjom Ali Rajabzadeh Ghatary عباس  مقبل
• Open Access Article
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  50 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers)
  hamid reza masoudi
• Open Access Article
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  51 - Analysis of Service Supply Chain Anti-fragility in Iran Insurance Industry
  Sayyed Maisam Momeni ahmadreza ghasemi meysam shahbazi Amir Safari
• Open Access Article
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  52 - Presenting a model for explaining the impact of knowledge management on the lean of services based on the maturity level of organizational KM: A case study of Payam Noor University
  Mohadeseh Nikookar Roxana Fekri Marzieh Babaeianpoor peyman Akhavan
• Open Access Article
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  53 - A Hybrid Method for Transmission Cost Allocation Based on Effect of Transmission Facilities in System Reliability and Merchant Value
  Hassan Esmaili علی  کریمی
• Open Access Article
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  54 - Quality Evaluation of in-Service Trainings Based on Quality of Services Approach in Shahid Sattari University of Science and Technology
    محمود غلامی شعبان  مرادی
• Open Access Article
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  55 - BOM Model; Designing and Presenting Learning Services based on Cloud Computing by Learning Service Providers
  Dr Firouz Nouri Kalkhoran Kurosh Fathi Vajargah Abasalt Khorasani Amir reza Asnafi
• Open Access Article
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  56 - Evaluate the Effects of Service Innovation, Social Media Marketing, and Social Support on Value Co-creation
  akbar hoshyar Alireza Rousta
• Open Access Article
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  57 - Designing an Integrated Development Model for Electronic Banking Services Innovation Based on Dynamic Capabilities Using Fuzzy MICMAC
  Ali Etemadifard kamal tabaeian Nazanin  Pilevari Abbas  Khamseh
• Open Access Article
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  58 - Testing the Conceptual Model of Factors Affecting the Development of Service Innovation in the Banking Industry (Case Study: Bank Mellat, East Azerbaijan Province)
  Behrouz Amini Naser Fegh-hi farahmand Soliman Iranzadeh
• Open Access Article
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  59 - Identifying the Entrepreneurial Business Opportunities in Masjed Soleiman Township
  Mohammad Hossein  Mohmedi Kartalaei Hossein Mahdizadeh Nematollah Shiri
• Open Access Article
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  60 - تأثیر ویژگی¬های خدمات بر کارکنان و مشتریان (مورد مطالعه: هتل‏های پارسیان اصفهان)
   
• Open Access Article
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  61 - Geniality, Deception, and Profiteering: the pilgrims’ perception of retail stores in Mashhad
     
• Open Access Article
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  62 - Consumer Behavior in E-Tourism Services
  sakineh jafari Mohammad najjarzadeh rezvan Golestaneh narjes deyrgandom
• Open Access Article
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  63 - The Impact of Management Commitment in Service Quality on Job Satisfaction of Employees in the Hotel Industry: The case of five-star hotels in Tabriz
  jafar bahari Sadegh  Salehi Marjan  Bazleh
• Open Access Article
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  64 - Diagnosing Human Relations in Tourism Agencies: The case of tourism agencies in South Khorasan Province
  Abolfazi Danaei Amir Ghorbani Abolghasem Raesi
• Open Access Article
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  65 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
  jafar bahari mehdi karoubi Shahla  Bahari
  10.52547/journalitor.35756.10.20.157
• Open Access Article
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  66 - Exploring the Effect of Perceived Forgiveness Climate on Female Practitioners of Tourism Industry
  Fariborz Rahimnia Farshad Ghaderi
• Open Access Article
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  67 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
  jafar bahari Shahla  Bahari
  10.52547/journalitor.36165.9.18.0
• Open Access Article
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  68 - Leadership Style, Servant Leadership, Paternal Leadership, Authentic Leadership, Psychological Capital, Job Engagement, Extra-role Services
  Somayeh  Abedi Bagher Asgarnezhad Nouri Vali Nemati Sayed Mohammad Reza Movahed
  10.61186/journalitor.36246.11.24.83
• Open Access Article
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  69 - Developing a Qualitative Model for Integrated Marketing Communication in Travel Agencies
  ali mirtaheri abdollah  Naami Alireza Rousta
  10.52547/journalitor.36269.10.19.0
• Open Access Article
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  70 - Investigating the effect of Servicescape on Customer Dysfunction Behaviors respect to the Moderating Role ‎ of Customer Vulnerability
  Alireza Rajabipoor Roghaye  Quchani Maryam Ahmadi Zahrani
• Open Access Article
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  71 - How the formation of suburbanization in cities (Case study: Ilam city)
  milad abdi
• Open Access Article
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  72 - Energy-saving Method in GPON Using Optimal Point Based on Gradient Descent
  AliAkbar Nikoukar Hamidreza Goudarzi ali iloon kashkooly
• Open Access Article
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  73 - Evaluating the quality of educational services of the technical faculties of the technical faculties of the University of Tehran based on the headperf model
  Mohammad Eslahi hassan mahjub reza eslahi
• Open Access Article
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  74 - Pathology of new public services and welfare policies via the meta-synthesis method (Research interest of the Ministry of Cooperatives, Labour, and Social Welfare)
  Mohammad Reza Rabii Mandiji Alireza Amirkabiri Seyed Morteza Zargar
• Open Access Article
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  75 - A Model for Specifying Role of Business Intelligence in Providing Effective Customer Service in Information Technology Companies
  Hassan Rashidi Niloofar Tavaroei
• Open Access Article
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  76 - E-Government Service Supply Chain: Identifying Performance Evaluation Indicators (Case Study of e-Customs System in Iran)
  jalal zare Rosa Hendijani
• Open Access Article
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  77 - Model of capacity building for the development of professional ethics in organizations active in the public sector
  Gholamreza  memarzadeh Tehran Amir masoud Natanzi karamolah Daneshfard Nazanin Pilevari
• Open Access Article
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  78 - Explaining the concept of public service marketing
  reza tayaran Mohammad Taleghani
• Open Access Article
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  79 - Designing Service Outsourcing System in Support Organizations (Case Study: Imam Khomeini Relief Committee of Fars Province)
  yalda sharafiyan Habib Allah Ranaei Kordshouli Moslem Alimohamadloo
• Open Access Article
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  80 - The Study of Activity-based Costing to Determine the Cost of Services In the Education
  Younos Vakil Alroaia hossein eslami mofidabadei
• Open Access Article
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  81 - A comparative study of the opinions of clients and managers of non-governmental employment agencies regarding the relationship between service marketing factors and customer attraction
  Fereydon omidi
• Open Access Article
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  82 - From Introduction to Consumer Behavio: Investigating the Moderator Role od OLE Aesthic Risk and Percived Economic
  omid behboodi Zahra Mohamadzadeh Tayebeh Ramezani
• Open Access Article
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  83 - Data Analyses in Veterinary Research & Practice
  Negin Esfandiary MohammadArad zandieh
  https://doi.org/10.61186/eltiamj.10.2.4
• Open Access Article
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  84 - Examining The Satisfaction Of Patients Visiting The Emergency Department Of PourSina Educational-Medical Center In 2023
  Kourosh Delpasand Amir Fakhraei Zohreh Kazempour kalshatri Enayatollah Homayi rad Doreen Aghajalani Shirin Maafi kalorzi Mohammad Nooryan مرضیه  آزادگان
  10.61186/ahrar.45871.4.7.1
• Open Access Article
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  85 - Problem-solving and Futures Studies in Veterinary Programs and Services
  Alireza Bahonar Hamid Sharifi
  https://doi.org/10.61186/eltiamj.10.2.1