Designing Service Outsourcing System in Support Organizations (Case Study: Imam Khomeini Relief Committee of Fars Province)
Subject Areas : Optimizing service delivery channels
yalda sharafiyan
1
,
Habib Allah Ranaei Kordshouli
2
,
Moslem Alimohamadloo
3
1 - Master's degree, Department of Management, Shiraz University, Iran
2 - Management, Faculty of Economics, Management and Social Sciences, Shiraz University, Shiraz, Iran
3 - Management, Faculty of Economics, Management and Social Sciences, Shiraz University, Shiraz, Iran
Keywords: outsourcing, outsourcing services, provider selection, monitoring of outsourcing services, Imam Khomeini Relief Committee,
Abstract :
Abstract Objective: Economic complexity has led to the inefficiency of organizations, and they seek to strengthen their core competencies in order to achieve this goal by delegating some of their tasks in the form of outsourcing. The purpose of this study is to design a system of outsourcing of services, including the principles, processes and various activities of outsourcing services in Imam Khomeini Relief Committee in Fars province. Method: This research is cross-sectional in terms of practical purpose, type, case study, and time. The qualitative and quantitative analysis method is mixed and quantified in a way that has been proposed based on literature review and data extraction and with observation and in-depth interviews of the focus group of relief committee experts, processes specific to the relief committee and the characteristics of each stage of The process is approved in the proposed model and converted to the final and localized model. Findings: Findings in the form of providing a comprehensive system for outsourcing services in Imam Khomeini Relief Committee (RA) in a process with six steps, including preparing the outsourcing plan, identifying comparable services, identifying the index and selection of service providers, assignment of outstanding services, reorganization of the department after transfer and monitoring, monitoring and control of assigned services and the whole system, from the input stage, process, output and feedback in the form of A standard model of outsourcing is appropriate for this institution, along with the indicators of each stage. Keywords: outsourcing, outsourcing services, provider selection, monitoring of outsourcing services, Imam Khomeini Relief Committee
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