Designing and validating the ideal model of human resources training in the social security organization in order to improve the quality of services
Subject Areas : Educationalهادی حسنزاده 1 , غفار تاری 2 , حسین بقایی 3
1 -
2 -
3 -
Keywords:
Abstract :
Today, training is considered as one of the methods of human resource development in organizations. Every organization needs trained and experienced people to fulfill its mission. Training is considered as one of the main tasks of human resource management and it is always considered as an important factor in developing development plans or organizational changes. The current research was conducted with the aim of designing and validating the ideal model of human resources training in the social security organization in order to improve the quality of services in East Azerbaijan province. The current research method was mixed (qualitative and quantitative). In this research, the foundation data method has been used. The purpose of this research is development, which was carried out in the qualitative phase of the purposeful sampling method using experts and experts from the social security organization and the university, who have complete information about the training of human resources in the organization. Qualitative part data was obtained using semi-structured interviews. Therefore, according to the results of the analysis of the interviews, 3 themes of "reaction", "learning", and "behavior" in the theoretical structure of "individual output", 2 themes of "financial dimension" and "non-financial dimension" in the theoretical structure of "organizational output", and a theme of "customer satisfaction" were categorized in the theoretical structure of "social output". This research also recommends that similar organizations design and implement appropriate training models, according to their specific needs, to achieve improved performance and customer satisfaction.
