Ranking of Supplier Selection Indicators for Outsourcing Services under Uncertainty
Subject Areas : Development of business models in small and medium enterprisesمصطفی ابراهیم پور ازبری 1 , عاطفه عبدالهی 2 , محسن اکبری 3 , کرامت غلامی 4
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Abstract :
Nowadays, organizations look at supplier selection with different attitudes and use various methods to evaluate and select suppliers. Most of private, public, profit, and charity businesses as well as educational and research institutes, using the available advantages, have considered outsourcing strategy among their macro-goals at all organizational dimensions. Meanwhile, suitable supplier selection is one of the strategic keys of supply chain for the success of organizations. In terms of purpose and method, the present study is quantitative and descriptive-analytical, respectively. This study aimed to identify the most important criteria and sub-criteria in selecting suppliers and investigate ranking the criteria and sub-criteria of interest to specify which sub-criterion provides the possibility for more improvement in the defined main criteria. For this purpose, supplier selection indicators were obtained investigating literature and interview with experts. Then, data were tested using a combination of multi-criteria decision-making techniquesThe results of this study showed that the main criteria on which a government agency concentrates while selecting suitable supplier for outsourcing services include service quality, flexibility, and delivery followed by the four remaining criteria according to various values that V dedicates to itself.
