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Open Access Article
1 - The effect of insurance customers' perception of quality of services provided
seyed morteza ghayour baghbani omid behboodi ali pourang haniye feyzabad -
Open Access Article
2 - The Effect of buyer–seller social capital on innovation performance by using customer knowledge development and commitment to innovation
abbasali rastegar Mahdi Dehghani Soltani hossein farsizadeh -
Open Access Article
3 - The Effect of Strategic Innovation on Customer’s Willingness to Buying: The Moderator role of Innovation Capabilities
esfandyar mohamadi vahid sharafi Saeid Vaisi -
Open Access Article
4 - Enhancing Innovative and Sale Performance through Customer Knowledge Management
Nasser Asgari -
Open Access Article
5 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches)
haniyeh alijani -
Open Access Article
6 - چارچوبی برای شناسایی و رتبهبندی شاخصهای ارزیابی کیفیت خدمات الکترونیک (مورد کاوی: وبسایت گلستان دانشگاه پیامنور)
Hossein Babaee -
Open Access Article
7 - Window-Shopping as an Effective Element to Improve Viral Marketing
shahriyar mohammadi keyvan karimi -
Open Access Article
8 - A Managerial Examination of the Successful Parameters in the B2C Business
shila mosammami mahmood moradi Asadollah Shahbahrami -
Open Access Article
9 - Model to improve banking by Using customer knowledge management and Mobile Banking and Its Impact on Customer Loyalty
narges rezaei malek -
Open Access Article
10 - A Model for impacts of Investment in IT on customer satisfaction, using Structural Equation Modeling and Path Analysis
jafar bagherinejad behtaj rasouli -
Open Access Article
11 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services
behnam golshahi -
Open Access Article
12 - Model of customer loyalty in e-commerce recommender systems
Leila Ebrahimi -
Open Access Article
13 - Effect of using of e-commerce on consumer behavior (Case study: Online customers of RIGHTEL company)
maryam mahmoodi -
Open Access Article
14 - Identification of Effective Factors on Customer Loyalty using USSD Codes by Structural Equation Modeling Approach
fatemeh shahbazi -
Open Access Article
15 - Determine the level of customer satisfaction in e-commerce by using gamification (Case Study: Customers of the Bamilo company site)
Semiramis Torabi -
Open Access Article
16 - A model for improving banking services using customer knowledge management and mobile banking and examining its impact on customer loyalty in Bank Mellat
narges rezaei Mohammad rezaei -
Open Access Article
17 - Investigating the effect of using various marketing strategies on social networks on gaining the trust of council customers Investigating ترجمههای investigate فعلفراوانی بررسی کردن investigate, check, peruse, survey, study رسیدگی کردن consider, attend, check, investigate, inspect, investigate استفسار کردن investigate وارسی کردن sift, investigate پژوهیدن investigate, inquire, research, search تحقیق کردن investigate, inquire, verify, assay, interrogate, question اطلاعات مقدماتی بدست اوردن investigate جستار کردن investigate تفتیش کردن inquire, inspect, investigate, revise باز جویی کردن examine, assay, inquire, interrogate, investigate, cross-examine تعریفهای investigate فعل ۱ carry out a systematic or formal inquiry to discover and examine the facts of (an incident, allegation, etc.) so as to establish the truth. police are investigating the alleged beating مترادفها: check outsuss outgive something the once-overscope outinquire intolook intogo intolook overprobeexplorescrutinizeconduct an investigation intoconduct an inquiry intomake inquiries abouttry to get to the bottom ofinspectanalyzestudyexamineconsiderresearchsearch/sift the evidence concerningpore overdelve intoauditevaluatefollow up مترادف investigate فعل check outsuss outgive something the once-overscope out inquire intolook intogo intolook overprobeexplorescrutinizeconduct an investigation intoconduct an inquiry intomake inquiries abouttry to get to the bottom ofinspectanalyzestudyexamineconsiderresearchsearch/sift the evidence concerningpore overdelve intoauditevaluatefollow up همچنین ببینید investigate
farzaneh milani jafari zenouzi -
Open Access Article
18 - Designing a competitiveness model using strategic cognitive complexity; Investigating the mediating effect of market intelligence
gholamreza Amini Khiyabani davood feiz -
Open Access Article
19 - Presenting a Green Supply Chain Model for Dairy Products with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approaches and Network Analysis Process
ali yousefi mahdi homayonfar abdolaziz pagheh amir akhavanfar -
Open Access Article
20 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi -
Open Access Article
21 - The effect of prototyping on the success of new product success with moderator role of customer involvement and Speed of information dissemination (case study: companies located in Khorasan Razavi Science and Technology Park)
Morteza Rojuee Morteza Ghayour Ehsan Sobhani -
Open Access Article
22 - The effect of customer ¬orientation and customer relationship management (CRM) infrastructure capabilities on innovative behavior
mahdi Almodarresi Hooshmand Bagheri Gara Bolagh mohammadreza gholami fateme mohammadi -
Open Access Article
23 - A dairy Products Green Supply Chain model with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approach and Analytical Network Process
Ali Yousef Mahdi Homayounfar abdolaziz pagheh amir akhavanfar -
Open Access Article
24 - The Role of Knowledge Management on Improvement of Marketing Activities Case Study of Active Company in Medical Equipment
Peyman Akhavan Maryam dehghani -
Open Access Article
25 - The Role of IT in Establishing Electronic Customer Relationship Management (eCRM)
Mohammad hosein Jarahi Saeed Saeida Ardekani Mohammad Zareiyan -
Open Access Article
26 - The Effect of IT Investments on Customer Satisfaction
Behtaj Rasoli Poshte Jafar Bagheri Nejad -
Open Access Article
27 - Integration of Customers in Front-End of Innovation (FEI) by Open Innovation Approach: Generation and Selection of Innovative Product Ideas
Ali Asghar Molaie Babak Shirazi Javad Soltanzadeh -
Open Access Article
28 - The Impacts of Business Intelligence, Customer and Loyalty Satisfaction and Brand Value in Iran Hygienic and Cellulose Industry
Reza Aghaei Milad Aghaee -
Open Access Article
29 - A Pattern for Promotion of the New Product Development Success Based on Customer Involvement Capability, Customer Knowledge Absorption and Resources Slack
sadaf Veshkaeinezhad Mostafa Ebrahim pour Azbary Mohammad Doustar -
Open Access Article
30 - Phenomenology of customers’ hope for banking services in Keshavarzi Bank with an approach involving ethics, innovation and quality management system
asghar ahmadi farshid namamian Ali Asghari Sarem Tohfeh Ghobadi Lamouki -
Open Access Article
31 - Decreasing of gap between service quality in direction of increasing of customers, stabilized value with assistance of SERVQUAL model
مصطفی کاظمی سعیده فنودی -
Open Access Article
32 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction
مهدی حقیقی کفاش زهره دهدشتی شاهرخ حسن غریبی -
Open Access Article
33 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
maryam akhavan مجید باقری -
Open Access Article
34 - The Impact of Customer’s Emotion upon Product Features with Kansei Engineering Approach
gholamreza hashemzade khorasegani Mohammad Reza Bahrami -
Open Access Article
35 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company
شادی پارسایی منش Ali Bonyadi Naeini -
Open Access Article
36 - Assessing the impact of organizational change tend to increase customer satisfaction with regard to relationship marketing
zahra ameri -
Open Access Article
37 - شناسایی و اولویت بندی شاخص های موثر بر رضایت مشتریان(CSI) به عنوان پیشنیاز مدیریت ارتباط با مشتری (CRM) در بانک ملت
freshte amin -
Open Access Article
38 - طراحي مدل سیستم خدمات انعطاف پذیر FSS در نظام بانکی
freshte amin -
Open Access Article
39 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car)
mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani -
Open Access Article
40 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)
Milad Kolagar Daroonkola -
Open Access Article
41 - The Effect Of Customer Knowledge Management Performance With Moderating Role Of Innovation Capability In Insurance Industry : A Case Study On Alborz Insurance Company
nasrin talaeefard Farhad Sanjarifard nader salehi -
Open Access Article
42 - بررسی رابطه بین تصویر سازمانی و رضایت مشتریان درسازمان تأمین اجتماعی استان گلستان
taraneh enayati kiomars niazazari -
Open Access Article
43 - Using Meta-Synthesis Method to Proposing a Comprehensive Model of Effective Factors in Persuasive Advertising
sahar mashhadi Tahmours Hasangholi Pouryasouri Soheila Bourghani Farahani abdolhossein karam pour -
Open Access Article
44 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran
mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر جوکار Farzane sadat hosseiny -
Open Access Article
45 - Explaining a model for sacrifice based on customer experience in the hotel industry (four and five stars in Shiraz)
jahanbakhsh rahimi baghmalek seyed abolghasem mira Mohammad Haghighi -
Open Access Article
46 - Factors Affecting Customer Participation in the New Product Development Process: Case study of food industry of Mazandaran province
khorshid forughinia ali akbar Jowkar Mohammad Mahmoudi Maymand mirza hassan hosseini -
Open Access Article
47 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(
kamran jalilian kameleh nasiri -
Open Access Article
48 - Investigating the behavior of bank customers after the merger of branches with the development of a cluster analysis model; Case Study: Mellat Bank
رضا قسمتی -
Open Access Article
49 - Social media and value creation: the role of interaction satisfaction
Seyed Amir Hossein Madani Abolfazl Danaei gholamreza jandaghi -
Open Access Article
50 - Assessing the impact of passion on social media on intention of revisit tourists with a mediating role of customer interaction with customer (Case study: Tourists of Isfahan city)
Yazdan Shirmohammadi Ramadan Gholami Awati Maryam Mohammadi Moghaddam -
Open Access Article
51 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers)
hamid reza masoudi -
Open Access Article
52 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad
وجیهه هوشیار Seyede farnaz Ahmadi saeed -
Open Access Article
53 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
seyedalireza ebrahimi seyedhamid Ghoreishi -
Open Access Article
54 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
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Open Access Article
55 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
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Open Access Article
56 - بررسی جایگاه داده¬کاوی در فرآیند مدیریت دانش و ارائه مدل مفهومی جهت استخراج دانش (پیاده¬سازی عملیاتی وگام به گام مدل پیشنهادی بر پایگاه داده یک اپراتور تلفن همراه)
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Open Access Article
57 - Modeling of Electronic Word of Mouth Marketing Based on text mining User comments, A new approach On social commerce
Elham Ramezani Ali Rajabzadeh Ghatary Vahid Baradaran Maryam Shoar -
Open Access Article
58 - Identification and evaluation of factors influencing the culture of E-learning for adoption of IT and implementation of SCRM
میثم کیوانی Mehdi Zrak hossein momeni mahmouei Ali Hosseinzadeh -
Open Access Article
59 - presenting a Model of customer engagement Co-Creation :A dual perspective Co-Creation value for the customer and the company
mitra mobini Samad Aali Alireza Bafandeh Zendeh houshang taghizadeh -
Open Access Article
60 - Investigating the Factors Affecting Customer Loyalty with a Focus on Brand Personality (Case Study: Bank Mellat Isfahan Branches)
Hamid Reza Ahghaghi Mohammad Ghasemi Namaghi Ali Hosseinzadeh -
Open Access Article
61 - A Study Of Pass Of Risk And Its Review In Case Of Customer-Specific Options
ziba mirzaaqazadeh Reza Maghsoody -
Open Access Article
62 - Relationship between organizational citizenship behavior and customer citizenship behavior and its effect on the performance of Kohgiluyeh and Boyer-Ahmad Gas Company
sajad mousaviabad -
Open Access Article
63 - تأثیر ویژگی¬های خدمات بر کارکنان و مشتریان (مورد مطالعه: هتلهای پارسیان اصفهان)
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Open Access Article
64 - The Impact of Co-branding Elements on Customers’ Satisfaction and Loyalty in Chain Restaurants in Tehran
Jafar Ahangaran رضا اصلاني -
Open Access Article
65 - The Effect of Water Conservation and Waste Reduction Management on Increasing the Customer Loyalty in the Hotel Industry
Maryam Mesbahi Shokrieh Taheri Zahra Akbari -
Open Access Article
66 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
jafar bahari mehdi karoubi Shahla Bahari -
Open Access Article
67 - Investigating the Influence of Human Resources Management Activities on Customer Loyalty in the Hoteling Industry Using a Multilevel Approach
zahra Nikkhah-Farkhani Mohammad shaykhzade -
Open Access Article
68 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
jafar bahari Shahla Bahari -
Open Access Article
69 - Designing a model for creating a company's value set, taking into account the customer's ethical value and social ethical value
Keyvan Mohbed Hashem NikouMaram Karim Hamdi -
Open Access Article
70 - Designing the Model to Identify and Prioritize the Satisfaction Indicators of e-business Customers in Fuzzy Environment Using BWM and TOPSIS
Hamed Mohamadalizadeh Mohammad Javad Ershadi Arman Sajedinejad -
Open Access Article
71 - Designing a dynamic model of brand equity with a focus on fake news and customer knowledge at Coca-Cola
Davood ariannejad Alireza Pouya Hadi Bastam Ali Hosseinzadeh -
Open Access Article
72 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی -
Open Access Article
73 - A Model for Specifying Role of Business Intelligence in Providing Effective Customer Service in Information Technology Companies
Hassan Rashidi Niloofar Tavaroei -
Open Access Article
74 - Examining the role of influencing factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry
Mohammad bashokouh Iman Ghasemi hamedani -
Open Access Article
75 - Presenting a model of structural equations, The effect of brand sensory experience on brand equity with emphasis on the mediating role of customer cognitive, emotional and behavioral attachment in cosmetic products
Abolghasem Gholamreza Tehrani Houshang Asadollah Serajoddin Mohebbi Shahriar Azizi -
Open Access Article
76 - A comparative study of the opinions of clients and managers of non-governmental employment agencies regarding the relationship between service marketing factors and customer attraction
Fereydon omidi -
Open Access Article
77 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior
Reza Pourmohammad morad rezaei dizgah -
Open Access Article
78 - Compilation of Customer Purchase Behavior Management Model in Insurance Industry
Mohammad Mahmoudi Maymand Taibeh Ramezani Mohammad Mehdi Parhizgar Hadi Movludian -
Open Access Article
79 - Consumer Rights Of Food Products
Mahvash Abolghasem Kashani -
Open Access Article
80 - بررسی رابطه بین هوش رقابتی با رضایت مشتریان در نمایندگی های بیمه سامان استان کرمان
Malek Yazdani -
Open Access Article
81 - Evaluating the Effect of Sustainable Marketing with Customer Equity Approach on Consumer behavior and Organizational Performance (Case Study: Detergent Manufacturer Companies of Iran)
َAbolfazl Dehghani firoozabadi Alireza Asadzadeh firoozabadi vajiheh andalib ardakani