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      • Open Access Article

        1 - The effect of work ethic and job identity on job involvement in staffs at University of Kashan (research in university: strategy for industry)
        hamid rahimi
        The purpose of this research was the effect of work ethic and job identity on job involvement in staffs at University of Kashan. Research type is descriptive correlative. The statistical population consisted all of staffs' in University of Kashan (N=547) that by Cochran More
        The purpose of this research was the effect of work ethic and job identity on job involvement in staffs at University of Kashan. Research type is descriptive correlative. The statistical population consisted all of staffs' in University of Kashan (N=547) that by Cochran Formula and simple randomized sampling 242 ones were chosen as sample. To gathering data’s used from three questionnaire work ethic in four components with 23 items, job identity in five component with 15 items and job involvement with 10 items in terms. Questionnaires content & construction validity confirmed. Through Cronbach alpha coefficient, reliability coefficients were obtained equal to 0.73 for work ethic, 0.82 for job identity and 0.83 for job involvement. Data analyses done in two level descriptive & inferential statistics through Spss & Amos software’s. Finding showed mean of work ethic, job identity and job involvement were upper than average. Correlation coefficient showed work ethic components on job involvement have positive & significant effect but job identity components on job involvement have positive & no significant effect. Regression coefficient revealed only work ethic could predict job involvement in staffs.   Manuscript profile
      • Open Access Article

        2 - Identifying Knowledge Management Components in Defensive Knowledge Organizations
        jahanyar bamdad sofi
        Undoubtedly, the application of knowledge concepts in organizational processes in the present era has led to the growth of organizations. In this age of knowledge, defense organizations of knowledge-based organizations are considered as vital institutions for creating s More
        Undoubtedly, the application of knowledge concepts in organizational processes in the present era has led to the growth of organizations. In this age of knowledge, defense organizations of knowledge-based organizations are considered as vital institutions for creating stability and security... In these organizations, knowledge workers are the most important factor in achieving organizational goals.But the management of these employees has many challenges. Therefore, in this research, identification of components of knowledge management in defense organizations is considered as the main goal of the research. In this applied research, after the exploratory studies, 22 components were extracted and examined by Delphi method and three rounds. The method of data collection in this study was semi-structured and structured questionnaires that analyzed by spss software. The results show that in total, eight components are known as the most important components of knowledge management in defense organizations, which can be incorporated into four general dimensions of recruitment, maintenance, refurbishment and implementation. Manuscript profile
      • Open Access Article

        3 - Total Rewards for Knowledge Workers: Developing a Model in Small and Medium Enterprises
        hadise khorrami
        Recent study aims to provide a model for Total Rewards for knowledge workers of small and medium enterprises. Compensation in this research is explained based on the human capital approach and the synthesis of research literature in four dimensions: pay, benefits, work More
        Recent study aims to provide a model for Total Rewards for knowledge workers of small and medium enterprises. Compensation in this research is explained based on the human capital approach and the synthesis of research literature in four dimensions: pay, benefits, work environment and Learning and development. The present study was carried out with a mixed approach. An interview method used to develop the model in the qualitative study. Then a structural equation modeling approach is used to verify the model. Qualitative data analyzed using content analysis and a confirmatory factor analysis technique utilized in quantitative verification study. Findings showed that pay, development and growth, work environment and benefits are respectively have the most explanation in the model. Based on the findings of the research, we presented executive implications and further research topics for small and medium business environment. Manuscript profile
      • Open Access Article

        4 - Mediating role of internal motivation in effect of authenic leadership on human resource creativity (study case: staff in University of Kashan)
        hamid rahimi
        Authenic leaders, through their particular efforts in higher education, can excite the inner motivation of the workforce to develop creative behaviors. Thus this research was mediating role of internal motivation in effect of authenic leadership on human resource creati More
        Authenic leaders, through their particular efforts in higher education, can excite the inner motivation of the workforce to develop creative behaviors. Thus this research was mediating role of internal motivation in effect of authenic leadership on human resource creativity (study case: staff in University of Kashan). Research type was descriptive correlative. The statistical population consisted all of staffs' in University of Kashan (N=547) that by using Cochran Formula and strafied randomized sampling 230 ones were chosen as sample. To gathering datas used from authenic leadership standard questionnaire, creativity standard questionnaire and internal motivation questionnaire on base 5 likert scales. Questionnaires constuction validity through confirmed factor analysis confrimed. Through Cronbach alpha coefficient, questionnaires reliability were obtained equal to 0.88 for authenic leadership, 0.85 for creativity and 0.94 for internal motivation. Data analyses done in two level descriptive & inferential statistics through Spss & Amos softwares. Finding showed mean of variables and components of authenic leadership, creativity and internal motivation were upper than average. Correlation coefficient showed authenic leadership 0.49 and internal motivation 0.34 on creativity have positive & significant effect. Also the role of mediator of internal motivation was positive & significant in effect authenic leadership on creativity.   Manuscript profile
      • Open Access Article

        5 - The Study of impact authentic leadership on the creativity of employees: with regard to the mediatoring of role knowledge sharing and mediating of role use of information technology (Case Study: Isfahan insurance company staff
        maryam ahmadi zahrani
        The purpose of this study is to the effect of authentic leadership on the creativity of employees: with regard to the mediating of role knowledge sharing behavior and use of information technology .This research is in terms of the purpose of applied research and in term More
        The purpose of this study is to the effect of authentic leadership on the creativity of employees: with regard to the mediating of role knowledge sharing behavior and use of information technology .This research is in terms of the purpose of applied research and in terms of the nature and method of the descriptive research is a type of correlation. The population of this research N= 90 number of Employees of Isfahan insurance company Branch Staff.  With Tables set a sample volume the Morgan and Krejcie of n = 73 which were selected by Simple random sampling. To collect the data, researcher-made questionnaires were used based on standard questionnaires of experts. Reliability of questionnaires were confirmed by Cronbach's alpha test. Then these data were analyzed using spss24 software. In the first stage, which is a descriptive analysis, the aggregated data were presented as a table of descriptive statistics and frequency, and bar and circular charts. In the next step, in order to test the hypotheses, Pearson correlation test and structural equation model were used using Smart PLS2 software. The results confirm the direct relationship between authentic leadership and creativity (main hypothesis), as well as the role of mediation of the variable of knowledge sharing behavior in this relation (sub hypothesis 1) were confirmed, but, the moderating role of information technology (sub hypothesis 2) was not approved. Based on research findings, the Behavioral Pattern of Leadership as the root of all modern leadership styles, and the most comprehensive and applicable leadership theory, can solve many of the problems of organizations and positive outcomes, including creativity and The desire to share knowledge in the workplace And managers and authorities of organizations must strive to strengthen the characteristics of this behavioral pattern in order to benefit from it.   Manuscript profile
      • Open Access Article

        6 - The effect of information and communication technologies to empower employees by mediating knowledge sharing
        mahdieh abdollahzadeh
        The purpose of this study was to investigate the impact of information technology on empowerment of employees through knowledge sharing. The statistical population consisted of the employees of the University of Urmia. The sample size was 139 by simple random sampling m More
        The purpose of this study was to investigate the impact of information technology on empowerment of employees through knowledge sharing. The statistical population consisted of the employees of the University of Urmia. The sample size was 139 by simple random sampling method using Morgan-Krejcy table. Questionnaires were used to collect information, knowledge sharing, information technology and staff empowerment. Validity of the questionnaires was approved by the experts. The internal consistency of the questionnaire questionnaire was confirmed using the Cronbach alpha coefficient. For data analysis, partial least squares method or variance-axis method was used. The results of data analysis show that ICT can predict the variance of employee empowerment either directly or indirectly through knowledge sharing. Manuscript profile
      • Open Access Article

        7 - The role of companies on environmental pollution and its effects on women's health (Case study of female employees of Assaluyeh Petrochemicals)
        ِDavood HoseiniRad Hadi Abdi Ahmad Hashemi Mahdi Arshadi
        10.52547/.1.1.17
        The main purpose of this study was to investigate the role and social commitment of companies on environmental damage and its consequences and effects on the health and health of employees. Case study of female staff of Assaluyeh Petrochemicals. This study examines the More
        The main purpose of this study was to investigate the role and social commitment of companies on environmental damage and its consequences and effects on the health and health of employees. Case study of female staff of Assaluyeh Petrochemicals. This study examines the role, commitment, and support of petrochemicals on the health, health, and staffing of women in relation to pollution and its detrimental effects on the environment. Assaluyeh Petrochemicals. In this research, it is an applied research and a descriptive survey. Our statistical population consists of petrochemical workers in the south of the country who have been involved in bladder cancer and most of these patients are those whose working conditions are such that they should be kept in open space outside office sites and buildings. They are involved in industrial pollution such as green space, repairs, and so on. The statistical population of this study consisted of 58 patients who were selected using the Cochran formula. Accounting plays an important role in corporate social responsibility, environmental crises, existing standards and standards, revenues and costs, and insurance franchises. According to the results of the hypotheses, there is a direct relationship between the role and commitment of petrochemical managers due to its pollutants and its detrimental effects on the environment and the health and health of its female employees. Thus, the incidence of bladder cancer among petrochemical workers is directly related to their work environment. The results show that there is a direct and meaningful relationship between the role and social commitment of companies and the health and health of female employees and their environment. Therefore, managers should play an important role in reducing the illness and health of their employees with the responsibilities they are responsible for, as well as supporting their franchisees with an appropriate insurance franchise for their medical expenses. Manuscript profile
      • Open Access Article

        8 - Survey of Social Responsibility of Women Compared to Men (Case Study: Shiraz Financial Staff)
        Seyedeh zeinab ghaemi bob anari MohammadReza Meygoonpoori
        10.52547/.1.1.37
        The social responsibility of the organization, which has been an issue of concern and an eye catching issue in recent years, is an essential factor for the survival of any organization. Demographic characteristics influence social responsibility. The purpose of this stu More
        The social responsibility of the organization, which has been an issue of concern and an eye catching issue in recent years, is an essential factor for the survival of any organization. Demographic characteristics influence social responsibility. The purpose of this study was to investigate the social responsibility of women in comparison with men among the financial staff of Shiraz. The purpose of this study was to conduct a survey based on the purpose of applied research. The statistical population included the financial staff of Shiraz in 1398. The sample size of the study was 96 persons. A two-part questionnaire including Carroll's (1991) demographic and social responsibility questionnaire was used for data collection. In this study, the validity and reliability of the questionnaire were confirmed and the reliability of the questionnaire was measured by Cronbach's alpha. Data were analyzed by means of independent t-test and one-way analysis of variance (ANOVA) and data were analyzed using SPSS software version 22. Findings showed that the social responsibility of the financial staff was assessed. In addition, the findings of the study showed that there is a significant difference between the level of social responsibility with the variables of gender and education so that the tendency of women to social responsibility is higher than that of men. In the face of problems, they make more responsible decisions and take responsibility There is a significant difference among financial staff with master's degree than financial staff with associate's and bachelor's degree, and the results show that education is different in the two groups of men and women so that the average group of women is larger than the average group. However, there is no significant difference between social responsibility and marital status, work experience, and age. Manuscript profile
      • Open Access Article

        9 - Performance Improvement of Hotel Industry through HPWS: Mediating Role of Learning Orientation, Employee Flexibility and Organizational Ambidexterity
        iman hakimi
        on organizational performance. Nevertheless, the neglect of the capacity of the mediating variables between this connection is still evident. So, the purpose of this study is to explore the mediating role of learning orientation, employee flexibility and organizational More
        on organizational performance. Nevertheless, the neglect of the capacity of the mediating variables between this connection is still evident. So, the purpose of this study is to explore the mediating role of learning orientation, employee flexibility and organizational ambidexterity capabilities in the above relationship. The data were analyzed using standard questionnaires using PLS software. The results of a survey of CEO and HR managers of 66 three star hotels and higher in Tehran showed that HPWS with impact on learning orientation, human resource flexibility and organizational ambidexterity development, play a significant role in improving the performance of the studied companies in the hotel industry. In fact, it can be argued that constructs of organizational learning, human resource flexibility and organizational ambidexterity play a complete mediating role between HPWS and performance of the studied hotels. Manuscript profile
      • Open Access Article

        10 - The relationship between organizational culture and organizational innovation with implementation of the post- modern management components (research in university: strategy for industry)
        hamid rahimi ali yazdkhasty Zahra  Haji Sadeghi
        Post-modern is one of the new theories that respond to the needs of organizations and society. The practice of such a management in an organization requires the existence of conditions. Organizational culture and innovation can be considered as influential factors. Thus More
        Post-modern is one of the new theories that respond to the needs of organizations and society. The practice of such a management in an organization requires the existence of conditions. Organizational culture and innovation can be considered as influential factors. Thus the purpose of this research was study of relationship between organizational culture and organizational innovation with implementation of the post- modern management components in Employees at University of Kashan. Research type was descriptive correlational and statistical population consisted all of staffs' in University of Kashan (N=430) that by Cochran Formula and strafied randomized sampling 203 ones were chosen as sample. To gathering datas used from three questionnaires, organizational culture, organizational innovation & post modern management. Questionnaires content & construction validity confirmed. Questionnares reliability through Cronbach Alpha Coefficient, were estimated equal to 0.88 for organizational culture, 0.82 for organizational innovation and 0.79 for modern management. Data analyses done in two level descriptive & inferential statistics through Spss & Amos softwares. Finding showed mean all of organizational culture components except components of attention to achievement and sustainable measurement were lower than average. Mean all of organizational innovation components and post-modern management were lower than average. Correlation showed there are positive & significant relationship between Organizational culture & post-modern management (r=0.68) and organizational innovation & post-modern management (r=0.72). Manuscript profile
      • Open Access Article

        11 - Pathology of retaining factors of professional staff with organizational ethics approach in National Oil Company
        gholamreza amjadi Karamolah  Daneshfard Amir Hossein  Mohammad Davoudi
        This study focuses on pathology of retaining professional staff, identifying retaining factors and recognizing the present and pleasant situation of these factors in National Oil Company. Accordingly, reviewing the literature and using the experts’ ideas, factors and ef More
        This study focuses on pathology of retaining professional staff, identifying retaining factors and recognizing the present and pleasant situation of these factors in National Oil Company. Accordingly, reviewing the literature and using the experts’ ideas, factors and effective components to retain professional staff were identified and the final research scheme (draft) was prepared in three stages, conducting the Delphi Technique. This is a descriptive study. The participants included 800 staff in National and Engineering Oil Company, of which 260 were selected through simple sampling Method using Morgan Table. Experts include 30 faculty members and Oil Company managers. The results show that retaining factors include organizational, individual and the cultural factors. Moreover, pair t-test shows that except for 3 components of ‘standards’ , ‘entrepreneurship orientation’ , and ‘identity’, there is a meaningful difference between the present & pleasant situation in the rest of components. According to Freedman Ranking, the present and pleasant situation, the components of conflict, the leadership method, the independency, the occupation scheme, and the risk are vulnerable. Manuscript profile
      • Open Access Article

        12 - Investigating the Relationship between Islamic Labor Ethics and the Organizational Commitment of Employees and Its Impact on the Functional Dimensions of Industrial Clusters (Case Study: oil, Gas and Petrochemistry Industrial Clusters in Markazi Province)
        reza yadegari Kamaleddin  Rahmani Farzin Modarres Khiyabani
        Each organization is trying to develop and improve the level of organizational commitment and loyalty of its employees in order to obtain sustainable benefits. One of the effective factors, emphasized in various researches, especially in the religious researches, is the More
        Each organization is trying to develop and improve the level of organizational commitment and loyalty of its employees in order to obtain sustainable benefits. One of the effective factors, emphasized in various researches, especially in the religious researches, is the role of ethics in achieving this aim. In recent years, ethics has become especially important because of the failure of large companies and crises in various businesses. The main purpose of this study was to investigate the relationship between Islamic labor ethic and organizational commitment and loyalty of employees and its impact on the functional dimensions of industrial clusters. In this research, the statistical population of the survey was the cluster of oil, gas and petrochemistry equipment manufacturers in Markazi province. the sample was selected among managers of companies active in this cluster through the Cochran formula. Data were collected through studying previous study and standard questionnaires and researcher-made questionnaires. To assess the reliability of these questionnaires, Cronbach's alpha test was used. The research hypotheses were tested using the Structural Equation Modeling (VAR) method via Smart PLS software. The results showed that there is a positive and significant relationship between Islamic labor ethic and the functional dimensions of industrial clusters in this statistical population. Also, the organizational commitment of employees plays a mediating role in the relationship between Islamic Labor ethic and functional dimensions of industrial clusters. Manuscript profile
      • Open Access Article

        13 - The ethical compatible of a conceptual model for promoting the determinants factors for retention of professional staff Case Study: National Oil Company
        gholamreza amjadi Karamallah Daneshfard Amir Hossein  Mohammad Davoudi
        The purpose of this research is to identify the determinants factors of rtention of professional staff at the National Oil Company. This research is carried out in a qualitative and exploratory approach. For this purpose, after reviewing the literature and theoretical f More
        The purpose of this research is to identify the determinants factors of rtention of professional staff at the National Oil Company. This research is carried out in a qualitative and exploratory approach. For this purpose, after reviewing the literature and theoretical foundations, this research determines the determinants factors affecting retention of professional staff and the initial model of research is that set and after the implementation of the Delphi technique in three rounds the final model of the study was prepared. The experts of this research consist of 15 N.O.C managers and 15 university faculty members selected through targeted sampling. Validity of Delphi questionnaire was used to determine the validity of the content and validity of the scribes and also to determine the reliability of the theoretical saturation method. In first and second steps of Delphi, a number of indicators such as social support, … and several other indicators with an average of less than 4.5 were excluded from the model and the rest of Indices were provided to the experts, which was approved at this stage. The result of this assessment led to the confirmation and finalization of the general framework of the conceptual model of research. Findings show that organizational, individual and cultural factors affect the mediating variable "employee’s attitude" and the most frequent is the effect of organizational factors on employees' attitude. Also, these factors affect the "retention of employees" as the criterion variable Manuscript profile
      • Open Access Article

        14 - An Analysis on the Relation between Psychological Empowerment and Organizational Commitment
        Shams Asadat Zahedi hasan boudlaie Reza Satari Nasab Alireza Koshki Jahromi
        This article reveals the relationship between psychological empowerment and organizational commitment of the employees of Mellat Bank in Tehran. Although the meaning of empowerment has been the subject of great debate, its original meaning has been referred to as autho More
        This article reveals the relationship between psychological empowerment and organizational commitment of the employees of Mellat Bank in Tehran. Although the meaning of empowerment has been the subject of great debate, its original meaning has been referred to as authorizing and to giving power to two employees. The psychological empowerment emphasizes employees' perceptions and cognitions. In full-paper the basic method of enquiry was through questionnaires. The article concludes with some suggestion aimed at raising employees' empowerment and commitment in Mellat Bank in Tehran. Manuscript profile
      • Open Access Article

        15 - Providing a Conceptual Framework to Explain the Role of Management's Commitment to Internal Marketing on Job Attitudes
        Esmaeil Malek Akhlagh Zahra Takhire Arman Pourusa
        10.7508/jstpi.2016.03.007
        The Very complex and competitive environment requires more attention of organization to internal employees as internal customers. When staff can provide customers satisfy that their needs have been met by the organization and satisfaction in them toward the organization More
        The Very complex and competitive environment requires more attention of organization to internal employees as internal customers. When staff can provide customers satisfy that their needs have been met by the organization and satisfaction in them toward the organization. This is the same logic that the study Barry, Hansel and Burke mentioned that the use of internal marketing toward organizational capabilities recommended to meet in order to achieve effective protection of consumers. On the other hand, the most important asset of any organization is staff of it. The higher of quality of human resources will be a success and survival of the organization and one of the most important attitudes that try to improve the quality of human resources and adjust the values of the people, are management's commitment to internal marketing. Management's commitment to internal marketing program, spontaneous and voluntary activity for the local marketing programs promote and increase communication with employees and employee job satisfaction and ultimately improve the performance of the entire organization. Since, this paper has been done the literature review of preceding studies on internal marketing, management's commitment to internal marketing and job attitudes to explain the relationship between them. Results show that management's commitment to internal marketing with the ways related to internal marketing includes formal and informal internal communication and management's commitment to internal marketing and informal internal communication influence employee attitudes. Manuscript profile
      • Open Access Article

        16 - The Impact of Corporate Identity on the Performance of Human Resource of Knowledge-based Companies (Case Study: Isfahan Science and Technology Town)
        giti kazemi Mahmoud Rafie
        10.7508/jstpi.2018.04.004
        Today, knowledge-based companies are considered as key elements for domestic production in countries, and also they have responsibility for R & D modeling processing as well; Business development needs special skills and concerning the competitive environment and new id More
        Today, knowledge-based companies are considered as key elements for domestic production in countries, and also they have responsibility for R & D modeling processing as well; Business development needs special skills and concerning the competitive environment and new idea of being k-based in the country, the companies have to develop their services and productions. Considering corporate identity as a strategic tool, it can affect greatly the identity of products and services and also offering them to the customers. Corporate identity help company enhance its efficiency and performance. This study was conducted with the aim to examine the effects of corporate identity on the functionality of Knowledge-based companies settled at Isfahan Science and Technology Town (ISTT). A descriptive correlation approach was used for this purpose. The statistical population contains 345 randomly chosen individuals attained by the use of Cochran’s formula from 850 personnel from knowledge-based companies settled at ISTT. In this study, Corporate Identity and Hersey and Goldsmith (1990) questionnaires were used that incorporated 42 items with 7 dimensions. Content validity was confirmed by the study supervisor and related experts in this field, and the formal validity was confirmed by several persons in the statistical population. The reliability of the questionnaire was tested by Cronbach's alpha coefficient yielding 0/818 for corporate identity and 0/881 for its functionality. The obtained result indicates that the questionnaire is reliable. A descriptive and inferential analysis was then applied to the collected data. The descriptive analysis included examination of obtained statistical properties including frequency, percentage, average, and standard deviation. The inferential analysis included statistical tests which were carried out for the structural equations used in proportion to their amount of data and hypothesizes.The results indicated that there exists a meaningful and positive correlation between corporate identity and the functionality of Knowledge-based companies settled at Isfahan Science and Technology Town (ISTT). Manuscript profile
      • Open Access Article

        17 - Effective Factors of Motivating for the Implementation of Knowledge Management Case Study: Central Agency of one of the Country’s Banks
        naser safaei parisa jamali
        10.52547/jstpi.20858.16.63.23
        today, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and kn More
        today, Knowledge is considered as an essential part of any organization's capital. Even competition in the market depends on the development of individual and organizational knowledge, Hence Knowledge Management plans to organize the link between macro strategies and knowledge management strategy in order to give the right knowledge to the right person at the right time and also to maintain a competitive advantage. The study of factors affecting processes such as motivation will be very important. This study seeks ways to motivate employees to share their knowledge with their colleagues. In this study, that is based on the descriptive survey method, a statistical population of Bank headquarters staff, 191 people which is calculated 128 samples, has been used. Sampling has been done according to a simple random method, and for collecting data, a five-option likert questionnaire has been used. The Validity of the questionnaire was confirmed by visiting masters and experts. Cronbach's alpha reliability of 82.4% was calculated by the formula. The Kolmogorov-Smirnov test was used to detect normal or abnormal data, which resulted in abnormal data. Spearman correlation test for abnormal data was used to test the research hypotheses. The results show that in the opinion of the Post Bank staff and managers, motivation affect the staff knowledge sharing. Indeed the relationship between motivational factors in motivating staff in Bank is not equal, and the greatest role is related to financial and non-financial rewards and the lowest one is related to organizational structure. Manuscript profile
      • Open Access Article

        18 - The Moderating Role of Meaning at Work in the relationship between Self Leadership with Affective Capital and Affective-Collective Investment
        Maryam Rostam Pour Mohsen Golparvar
        The meaning at work through impact on individual and work goals has a significant impact on the relationship between different variables in work environments. This research was conducted with the aim of determining the moderating role of meaning at work on the relations More
        The meaning at work through impact on individual and work goals has a significant impact on the relationship between different variables in work environments. This research was conducted with the aim of determining the moderating role of meaning at work on the relationship between self-leadership with affective capital and affective-collective investment. Research statistical population was the employees of Saderat bank in Isfahan city. Among them, 243 employees were selected using convenience sampling. Research instruments were self-leadership questionnaire (Houghton et al, 2012), meaning at work questionnaire (Steger et al, 2012), affective capital questionnaire (Golparvar, 2017) and affective-collective investment questionnaire (Golparvar, 2018). Data were analyzed with the use of Pearson correlation coefficient and hierarchical regression analysis. Results revealed that there is positive significant relationship between self-leadership with meaning at work, affective capital and affective-collective investment. Results of hierarchical regression analysis indicated that meaning at work moderates the relationship between self-leadership with affective capital and affective-collective investment. This means that when meaning at work is high, there is a positive significant relationship between self-leadership with affective capital and affective-collective investment (p<0.01), but when meaning at work is low, there is not a significant relationship between self-leadership with affective capital and affective-collective investment (p¬>0.05). The results show that meaning at work have high power to impact the relationship between self-leadership with affective capital and affective-collective investment Manuscript profile
      • Open Access Article

        19 - Investigating the Mediating Role of Organization-Based Self-Esteem in the Effect of Conscientiousness & Agreeableness on Task Performance & Organizational Citizenship Behavior in Employees of the National Iranian Drilling Company
        Mohammad Bagher  Kajbaf sima parizadeh Sahar  Savadkouhi Saba Gheysari
        The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian More
        The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian Drilling Company who were selected using stratified random sampling. In this study, was used standard questionnaires such as personality characteristics (NEO), job performance, organizational citizenship behavior, & organization-based self-esteem, & for analyzing data, was used Path Analysis Method. The research model test showed the good fitted of the model. Examination of the direct effects indicated that conscientiousness & agreeableness have a significant & positive effect on task performance, organizational citizenship behavior, & organization-based self-esteem, & organization-based self-esteem has a significant & positive effect on task performance, & organizational citizenship behavior. Also, the indirect effects test showed that organization-based self-esteem has mediating role in the effect of conscientiousness & agreeableness on task performance & organizational citizenship behavior. Accordingly, with regard to variables such as conscientiousness, agreeableness & increase of organization-based self-esteem, the rate of task performance, & employees’ organizational citizenship behavior could be increased. Manuscript profile
      • Open Access Article

        20 - The Moderating Role of Meaning at Work in the Relationship between Self Leadership with Affective Capital and Affective-Collective Investment
        Mohsen Golparvar Maryam Rostampour
        This research was conducted with the aim of determining the moderating role of meaning at work on the relationship between self-leadership with affective capital and affective-collective investment. Research statistical population was the employees of Saderat bank in Is More
        This research was conducted with the aim of determining the moderating role of meaning at work on the relationship between self-leadership with affective capital and affective-collective investment. Research statistical population was the employees of Saderat bank in Isfahan city. Among them, 243 employees were selected using convenience the sampling method and responded to Self-Leadership Scale, Meaning at Work Scale, Affective Capital Scale, and Affective-Collective Investment Scale. Data analyzed with the use of Pearson correlation coefficient and hierarchical regression analysis. Results revealed that there was a positive significant relationship between self-leadership and meaning at work, affective capital and affective-collective investment. The results of hierarchical regression analysis indicated that meaning at work moderated the relationship between self-leadership and affective capital and affective-collective investment. This means that when meaning at work is high, there is a positive and significant relationship between self-leadership and affective capital and affective-collective investment (p<0.01), but when meaning at work is low, there is not a significant relationship between self-leadership and affective capital and affective-collective investment (p­>0.05). The results showed that meaning at work had high power to impact the relationship between self-leadership and affective capital and affective-collective investment. Manuscript profile
      • Open Access Article

        21 - Analysis and explanation of the factors affecting the departure of scientists in the ICT industry of the country
        Saeed Hadavand
        In recent years, one of the main concerns of the knowledge-based organization is the increasing willingness of students to leave the service voluntarily. The reason for this concern is the fluidity of students and expert scientists, which makes their development and mai More
        In recent years, one of the main concerns of the knowledge-based organization is the increasing willingness of students to leave the service voluntarily. The reason for this concern is the fluidity of students and expert scientists, which makes their development and maintenance difficult. The main purpose of this study is to identify and analyze the factors proving the departure of student staff in the country's ICT industry. The presented research is described in terms of purpose, application and research of the research design and data collection method of the research type, which has been done by survey method. The statistical population of the study consists of 118 students of the five companies required for the study. The data collection tool is a 45-year-old questionnaire that is set in a five-point Likert scale. Cronbach's alpha was used to evaluate the reliability of the questionnaire, which had an alpha value of 873. Indicates the appropriate reliability of the questionnaire. Its validity coefficient has also been calculated using counting sigma. The obtained data are analyzed using descriptive and inferential statistics and SPSSwin22 software. Findings show that job characteristics with an average of 69.5 as a result have the greatest impact on job dissatisfaction and consequently leaving the organization. Also, managerial factors with an average of 61.9, organizational culture with an average of 54.2, human resource practices with an average of 46.6, work shocks with a minimum of 36.4 and temptation with a minimum of 34.7 are other more reasons to motivate leaving. Students can serve. Manuscript profile
      • Open Access Article

        22 - Training of University’s Human Resources and its Impact on Quality of work life and performance of staff (case study: Iran university of science and Technology staffs)
        علی  بنیادی نایینی سید محسن  اقبالی
        This study has been implemented aimed to investigate the effect of training on quality of work life and work performance among employees Iran University of Science and Technology. In order to achieve this target statistical population (all employees Iran University of S More
        This study has been implemented aimed to investigate the effect of training on quality of work life and work performance among employees Iran University of Science and Technology. In order to achieve this target statistical population (all employees Iran University of Science and Technology) which were 1180, have divided into 3 groups; service staff, administrative staff and professors. And of these, 500 employees that randomly selected from a list of employees, responded to the survey questionnaire. Research method is Correlation and questionnaires used in the survey includes: Quality of work life questionnaire (with 27 questions) components are designed based on the quality of work life, Casio Merton’s and Training questionnaire (with 19 questions) and performance assessment questionnaire (with 12 questions). To assess the reliability are used Cronbach's alpha and SPSS software, Where was obtained; reliability coefficient of performance assessment questionnaire 0/84, Reliability coefficients quality of work life questionnaire 0/88 and Reliability coefficient of training method 0/79. In order to analyze data and determine the relationship between the three variables, we used correlation test and to check whether or not a significant difference was used analysis of variance. This study indicates that "the relationship between quality of work life and performance of staff is significant in level of 0/014 with training staff. The main results of this study indicated an inverse relation between the level of education of employees and their willingness to learn. Manuscript profile
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        23 - Relationship between quality of work life and organizational commitment:the role of moderators Employee empowerment
           
        The aim of the present research, the role of employee empowerment in the relationship between quality of work life and their organizational commitment. The present research is of a descriptive- correlative type that is based on the Census; 80 questionnaires were distri More
        The aim of the present research, the role of employee empowerment in the relationship between quality of work life and their organizational commitment. The present research is of a descriptive- correlative type that is based on the Census; 80 questionnaires were distributed among Staff Imam Hasan Mojtaba hospitals in Kalat. The data collection tools were 3 questionnaires: quality of work life questionnaire (1973), the organizational commitment questionnaire of Allen and Meyer (1990), the Spreitzer’s empowerment questionnaire (1996). To determine the reliability coefficient of the questionnaires , Cronbach's alpha coefficient was used . Cronbach's alpha coefficients obtained for the three questionnaires, 85%, 78% and 92% respectively. To analyze the data, structural equation modeling and multiple regression was used. The findings show that the quality of work life and organizational commitment have a significant relationship.There is also a relationship between the quality of working life and employee empowerment (with the possibility of 99% have been identified. The results also show that employee empowerment have significant relationship with organizational commitment((with the possibility of 99% . In addition, research findings suggest an indirect impact the quality of working life on Organizational commitment this effect with the number 0.45 and is marked with 99% probability. Manuscript profile
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        24 - Investigating the impact and influence of emotional intelligence’s component on organizational commitment and job satisfaction using Dematel (Case Study: Central Iranian oil Fields Company (I.C.O.F.C))
        علی  بنیادی نایینی Sirous Amirghodsi
        The current research investigates the Impact and Influence of emotional intelligence’s component on organizational commitment and job satisfaction in Central Iranian Oil Fields Company (I.C.O.F.C). Research type is applied-developing and on the other hand descriptive-su More
        The current research investigates the Impact and Influence of emotional intelligence’s component on organizational commitment and job satisfaction in Central Iranian Oil Fields Company (I.C.O.F.C). Research type is applied-developing and on the other hand descriptive-survey. The population of research is experts of the Iranian Central Oil Fields Company. The number of experts is selected by using theoretical saturation method and 15 experts are asked to answer the questions. In this research the Dematel questionnaire, modified by the researcher, has been used for gathering the information. Data analyses have been done by using Dematel method. The results have been shown that self-awareness is the most influential factor and the second influential variable is job satisfaction. When it comes to the intensity of the influence of emotional intelligence components, consciousness, self-motivation, social skills, empathy and self-control have been the most influential in order. The most influenced variable is organizational commitment. Between emotional intelligence's components which have influence on other components and variables, self-motivation is the most important factor. It also has an important influence on organizational commitment. In fact, the results of this study suggested that self-motivation is like a stimulant engine. When functioning properly, this engine can accelerate the movement of organizational commitment, empathy, self-control and even the social skills. Manuscript profile
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        25 - بررسی نقش ابزارهای مدیریت دانش در توانمندسازی کارکنان با استفاده از AHP فازی
        Alireza Aliahmadi
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        26 - بررسی نقش ابزارهای مدیریت دانش در توانمندسازی کارکنان با استفاده از AHP فازی
        Alireza Aliahmadi میثم  جعفری
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        27 - بررسي نظام ارزشيابي كاركنان شركت توزيع نيروي برق استان خراسان رضوي و نقش آن در شناسايي عملكرد
        mohamadAli sarlak
        Manuscript profile
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        28 - Relationship between quality of work life and organizational commitment:the role of moderators Employee empowerment
         
        The aim of the present research, the role of employee empowerment in the relationship between quality of work life and their organizational commitment. The present research is of a descriptive- correlative type that is based on the Census; 80 questionnaires were distri More
        The aim of the present research, the role of employee empowerment in the relationship between quality of work life and their organizational commitment. The present research is of a descriptive- correlative type that is based on the Census; 80 questionnaires were distributed among Staff Imam Hasan Mojtaba hospitals in Kalat. The data collection tools were 3 questionnaires: quality of work life questionnaire (1973), the organizational commitment questionnaire of Allen and Meyer (1990), the Spreitzer’s empowerment questionnaire (1996). To determine the reliability coefficient of the questionnaires , Cronbach's alpha coefficient was used . Cronbach's alpha coefficients obtained for the three questionnaires, 85%, 78% and 92% respectively. To analyze the data, structural equation modeling and multiple regression was used. The findings show that the quality of work life and organizational commitment have a significant relationship .There is also a relationship between the quality of working life and employee empowerment ( with the possibility of 99% have been identified. The results also show that employee empowerment have significant relationship with organizational commitment( (with the possibility of 99% . In addition, research findings suggest an indirect impact the quality of working life on Organizational commitment this effect with the number 0.45 and is marked with 99% probability. Manuscript profile
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        29 - Designing lay-off pattern of human resources in local organizations (Case study: Municipalities of Esfahan province)
        محسن  صانعی
        The purpose of this research is to present a pattern regarding lay-off in local organizations (a case study about municipalities of Esfahan province) and also to analyze the impact of structural, behavioral and individual factors on lay-off and its aspects. The method u More
        The purpose of this research is to present a pattern regarding lay-off in local organizations (a case study about municipalities of Esfahan province) and also to analyze the impact of structural, behavioral and individual factors on lay-off and its aspects. The method used to do this research is descriptive and correlative .The method used to collect information is mixed (qualitative and quantitative).In the first stage (qualitative approach), the subjects were 22 experts who had suitable information about the issue of lay-off. A lay-off pattern and the influential factors on lay-off were designed using the fuzzy Delphi method and also fuzzy logic. These two methods were used to have more correlation between the views of the experts. Then, in the quantitative part, a questionnaire was designed in order to evaluate the pattern and then after reviewing the validity of the questionnaire through Exploratory Factor Analysis, it was given to some managers who, based on Judgmental Sampling, had been chosen out of managers of branches and units of municipalities in Esfahan province. The relationships between components of the model were reviewed using structural equation model. The findings demonstrated that the hypotheses were confirmed and the effect of individual, behavioral and structural factors on lay-off, the mutual effect of behavioral and structural factors and also the effect of individual factors on structural and behavioral factors are meaningful and direct.To this end, municipalities can take the right decisions, which are based on the views of experts, about the time of lay-off, the branch or the people who are going to be laid off and also the influential resources in lay-off. Manuscript profile
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        30 - Investigating the Effect of Internal Communications and Staff Satisfaction in Supply Chain Integration
        tavakol moharrami Ali reza Irajpour
        In this research, we are looking for "Investigating the Effect of Internal Connections and Staff Satisfaction in Supply Chain Integration" in Iranian Automobile Company (Iran Khodro)”. In the early stages, theoretical literature and studies on the subject of research we More
        In this research, we are looking for "Investigating the Effect of Internal Connections and Staff Satisfaction in Supply Chain Integration" in Iranian Automobile Company (Iran Khodro)”. In the early stages, theoretical literature and studies on the subject of research were studied and the literature section of the research was compiled using the information collected. The statistical population of this research is the directors and employees of the companies of the automobile industry sub company (Iran Khodro). In total, the statistical population of this research is approximately roughly 1,400 to 1,500 managers and employees of the company. In this study, based on the sample size table for a given community, which was presented by Kerjesai and Morgan in 1970, the sample size is 300 in the study. Sampling of this study is also available through random sampling. The results of this study indicate that internal integration has a significant effect on external integration, and external integration has a significant effect on competitive performance. Manuscript profile
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        31 - Implementation of Structural-Interpretative Modeling Approach in Designing the Performance Management Process Model for Knowledge Workers in the Knowledge-Based Companies
        mohamadmehdi bigdeli mehdi hamzhepoor
        Today, the role of knowledge-based companies has grown as one of the key pillars of the resistance economy. Considering the importance of the ability, expertise, and skills of these companies, consideration of the mental, emotional, and interactive characteristics of th More
        Today, the role of knowledge-based companies has grown as one of the key pillars of the resistance economy. Considering the importance of the ability, expertise, and skills of these companies, consideration of the mental, emotional, and interactive characteristics of the company is an essential precondition for the realization of the goals in the knowledge-based companies. The higher the degree of affiliation of the company to the knowledge workers, the more meaningful the concept of performance management will be. However, so far, in the field of knowledge workers' performance, it has been evaluating the performance of these categories of employees. The prevailing characteristics of performance evaluation systems can be seen as the tangent, downside, downside and low level of integrity and effectiveness of the entire system. The research is composed of two stages. With a library study and a review of the research background, an eight-stage performance management model process was extracted. In the first step, after interviewing 16 experts , using the qualitative method of the analysis, the dimensions (stages) of the performance management process of knowledge workers were analyzed. In the second step, the research was conducted using the Structural-Interpretative Modeling (ISM) approach and the use of expert judgment to design a model for the performance management process of knowledge workers in knowledgeable Based companies. Manuscript profile
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        32 - Effect of Human resource management practice on Intrapreneurship with mediating role on as a Employee Empowerment
        Hamideh  Jamadi Majid Esmaeilpour fakhrieh Hamidianpour
        Background: Nowadays different social systems are facing complex and developmental challenges, changes are happening very fast and new forms of conflict are appearing. One of the approaches used by organizations to deal with increasing challenges is entrepreneurship. En More
        Background: Nowadays different social systems are facing complex and developmental challenges, changes are happening very fast and new forms of conflict are appearing. One of the approaches used by organizations to deal with increasing challenges is entrepreneurship. Entrepreneurship in an organization is the result of effective management in the company. Objective: A study on the effect of Human resource management practice on the Intrapreneurship with its as a mediating role on for Employee Empowerment. Methodology: The methodology used in this research is practical and data collection is descriptive _ survey based. Statistical Population includes state company managers and supervisors located in the city of Bushehr and random sampling selection is used. 163 surveys were collected. In order to the literature of the research and to design the utility model; in data collection, the researcher has used libraries method and used internet scientific search engine and based on that, the theoretical foundation for the project is prepared. At last, the questionnaire which is some sort of the whole five-item Likert approach is used. Findings: As a whole 15 project hypotheses, two hypotheses weren’t approved and the rest are at the level of 95 percent assurance and given the reported statistical scale t, critical level of 1/96 was approved. Conclusion: The results show that compensation, practical management, instruction and work relationships with its role as a medium for the competency, meaning and impact the Intrapreneurship, even though employment and self-determination won’t influence the variable Intrapreneurship. Manuscript profile
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        33 - Designing Strategic Pattern of Knowledge Management in Cultural and Educative Affairs
        mehdi rahimi Hadi Rezghi ali akbar farhangi nader mohaghegh
        These days based on the feature and variety of cultural and educative organizations designing the knowledge management components in accordance with strategy are different and the main strategy of organization improves the synergy of organizational knowledge. Success of More
        These days based on the feature and variety of cultural and educative organizations designing the knowledge management components in accordance with strategy are different and the main strategy of organization improves the synergy of organizational knowledge. Success of a cultural and educative organization relies on applying an appropriate pattern of knowledge management in ruling that organization. A variety of factors may affect designing the strategic pattern of knowledge management that noticing to them may be a key issue in designing successful pattern of knowledge management. The aim of this research is to identify the fundamental components of knowledge management in Tehran province’s prison organization that may have an effect on designing an appropriate strategic pattern of knowledge management in cultural and educative affairs. For identifying and extracting the aimed components the qualitative method is chosen based on the explorative nature and complexity of different dimensions of research. For gathering information from the society of this research that include cultural bosses, employees and prisoners of cultural affairs the deep interview is used. The experts are chosen by using purposeful sampling method and theory. Data analysis shows that after 19 interviews the categories reached to a theoretical saturation. Findings show that 20 components including explanation and dissemination of organizational culture, knowledge oriented strategy an policies, patterning, role of leadership, importance of human resource, appropriate infrastructure of technology and information, evaluation processes of role, organizational structure, experts’ network, assigning rewards and incentives, educational programs, cooperation and teamwork, difficulty in accessing knowledge, knowledge management architecture, reengineering, clarity, trust, systematic relationship with stakeholders, knowledge strategies, importance of recording saving and documentation of knowledge are identified. Conclusion: Designing strategic pattern of knowledge management in cultural and educative affairs of Tehran’s province prison organization may be successful in case the identified components find establishment and to be used in that organization concerned. Manuscript profile
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        34 - Investigating the Relationship between Knowledge Management and Organizational Culture with the Mediating Role of Staff Empowerment in Education and Education in Andimeshk
        Farhad Kianfar
        The main objective of this research is to investigate the relationship between knowledge management and organizational culture with the mediating role of empowerment staff in Andimeshk city. This research is a descriptive-correlational one in terms of the purpose of app More
        The main objective of this research is to investigate the relationship between knowledge management and organizational culture with the mediating role of empowerment staff in Andimeshk city. This research is a descriptive-correlational one in terms of the purpose of applied research and in terms of information gathering, field survey. The statistical population of this study is all managers and deputies of girls and boys in elementary, first, middle and upper secondary schools The second is in Andimeshk city in the academic year 1398-1399, whose number is 196 people. Accordingly, from among the statistical community, 130 school administrators and assistants were selected through stratified sampling method, using a logarithmic chart. Of these, 110 completed questionnaires were completed and finally analyzed. Three standardized questionnaires were prepared to collect data. Validity of the questionnaires was verified as a standard according to the supervisor's opinion. Also, the reliability of the questionnaire was calculated using the Kronbach's alpha method. Knowledge management questionnaire was used with Kronbach's alpha coefficient of 0.74, standardized Robbins organizational culture questionnaire with coefficient of 0.88 and Spreader empowerment questionnaire with a coefficient of 0.78 It turned out. The results of the single-sample Kolmogorov-Smirnov test were used to examine the normality of the scores of the main variables of the research (path analysis) to determine the direct causality of the variables, as well as the Pearson correlation coefficient and multivariate regression that were analyzed using AMOS18 and SPSS23 software. Finally, the results showed that there is a direct and significant relationship between knowledge management components and organizational culture and knowledge management with organizational empowerment and organizational culture. There is a direct and significant relationship between knowledge management and organizational culture with the role of mediation in empowering an indirect and significant relationship Manuscript profile
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        35 - Explaining and Designing a Model of employee performance management with integrated approach in the governmental banking systems with methasynthesis and structural-interpretive method
        Maryam Fahima daruosh Gholamzadeh Ahmad vedadi
        This article is aimed at designing and explaining the integrated pattern of employee performance management in the country's state-owned banks. In order to achieve this goal, first the integrated categories of integrated performance management have been identified and v More
        This article is aimed at designing and explaining the integrated pattern of employee performance management in the country's state-owned banks. In order to achieve this goal, first the integrated categories of integrated performance management have been identified and validated, and finally, by determining the model of causal relationships of these elements, the final model has been obtained. This research is based on empiricist philosophy and deductive-inductive method. The present study is a fundamental research in terms of purpose, and in terms of data collection method, it’s a cross-sectional research. In this research, mixed method (qualitative & quantitative) has been used. The statistical population of this article includes professors and experts with management experience in SepahBank and has been used to sample the method of bullet and snow. The sampling process continued until theoretical saturation was achieved, and finally 11 managers of the central offices of SepahBank participated in this study. To identify the infrastructural categories of employee performance management, a metasynthesis method has been used and by using interpretive-structural modeling, an integrated staff performance management model has been presented. Data analysis was performed with MaxQda and MicMac software. The results show that among integrated management structures, performance, planning and targeting and organizational culture have high penetration power and have low effectiveness. So the variables are independent. The two variables of knowledge management and coaching have high penetration power and dependency, so they are transferable variables. Employee performance management variables and performance analysis and revision are also highly dependent but have little influence, so they are dependent variables. Manuscript profile
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        36 - Designing a Comprehensive Personal Productivity Assessment Model for the Personnel in Banking Industry
        Ali  Nemati Hojjat Taheri Goodarzi Parvaneh Gelard Yadollah   Abbaszadeh Sahroun
        The present research aims at designing a comprehensive personal productivity assessment model for the personnel in the banking industry, which has been conducted with a combined (qualitative-quantitative) method. Objective sampling method has been employed for the resea More
        The present research aims at designing a comprehensive personal productivity assessment model for the personnel in the banking industry, which has been conducted with a combined (qualitative-quantitative) method. Objective sampling method has been employed for the research where a number of university elite and experts as well as managers of the banking industry were elected as samples. Semi-organized interviews and closed-ended questions were used as the first and second stages of data collection. The method of analysis in the qualitative section was inductive thematic analysis and in the quantitative section was structural equations modeling, and the results of the research in the qualitative section is indicative of identifying 377 meaningful concepts or propositions resulting from 110 interview texts; however, taking into account the notion of concentration, the meaningful concepts and propositions were reduced to 137 primary themes. Further on, 15 subsidiary themes and 3 levels of main themes were identified. For the quantitative section, a structural pattern was presented for the correlation among the components which depicted that from among the 15 components constituting the personal productivity of the personnel in the banking industry, the highest ratio belongs to social intelligence with the value of 0.82 and the lowest ratio goes for professional competency wit the value of 0.49 Manuscript profile
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        37 - Green Human Resource Management and Environmental Behavior of Employees The Role of the Mediator of the Green Psychological Climate
        mojtaba farrokhi سید محسن علامه امیری امیری
        Green human resource management has become an important issue in organizations. Green human resource management is effective for improving employees' environmental behavior. The purpose of this study is the effect of green human resource management on the environmental More
        Green human resource management has become an important issue in organizations. Green human resource management is effective for improving employees' environmental behavior. The purpose of this study is the effect of green human resource management on the environmental behavior of employees with the mediator role of green environment. The research method is applied and descriptive-survey in terms of the purpose and method of data collection. The statistical population consists of employees and managers of Isfahan Bank Maskan branches. The volume of the sample was determined based on Morgan's table and sampling was done by simple random method. A questionnaire was used to collect data. Convergent, divergent and content validity methods were used to measure validity, and Cronbach's alpha and composite reliability were used to determine the reliability of the questionnaire. Structural equation method was used to check the hypotheses. The results of the research showed that green human resource management has a positive and significant effect on environmental behavior. In the investigation of the mediating role of green grass in the impact of green human resource management on the environmental behavior of employees, it was confirmed. Also, the results of this study show that green human resource management has an effect on green psychological climate and green psychological climate on environmental behaviors. Manuscript profile
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        38 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad
        وجیهه  هوشیار Seyede farnaz Ahmadi saeed
        Abstract Today, competition in the market is accelerating, organizations to be successful and take advantage of their competitive advantage must have the capabilities, which can be used with the resources they have, valuable performance and unparalleled. On the other h More
        Abstract Today, competition in the market is accelerating, organizations to be successful and take advantage of their competitive advantage must have the capabilities, which can be used with the resources they have, valuable performance and unparalleled. On the other hand, human resources are the most important assets of organizations that help the productivity of the organization by learning knowledge and are effective in creating a competitive advantage and success of the organization in competition. This study seeks to investigate the effect of queue 1 staff competencies on customer satisfaction with the role of moderator of situation 2. The population of this study were the customers of Hypermy store in Mashhad. The sampling of this study is using Cochran's formula and 385 customers, whose data were collected through the standard questionnaire of Palacius et al. (2020). The measurement of validity from the validity of the structure gave the validity of the validity and the validity of the structure and Cronbach's alpha test was used to measure the reliability coefficient and Cronbach's alpha test was validated for variables. In this study, smart pls software was used to test the hypotheses. Because the model has two modifiers, one of which is qualitative. The results of this study indicate that the interaction competency variable of queue employees has an effect on customer satisfaction. Also, the competency variable has an effect on customer satisfaction. Employee demand variable modulates the effect of queue staff competence on customer satisfaction, but queue employee demand variable does not moderate the effect of interaction competence on customer satisfaction. In addition, store swarm variable 6 moderates the effect of queue staff competence on customer satisfaction, but store swarm variable did not have a moderating effect on the effect of queue staff interaction competence on customer satisfaction. Therefore, hyperemia store managers should provide customer satisfaction with the hypermia store by training capable employees in providing information and customer-oriented behavior in the hyperemia store. Manuscript profile
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        39 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
        seyedhamid Ghoreishi seyedalireza ebrahimi
        Abstract Background: Any organization needs to be evaluated for awareness of the desirability and quality of its activities, especially in complex and dynamic environments. On the other hand, the lack of a system of evaluation and control in a system means that it isn' More
        Abstract Background: Any organization needs to be evaluated for awareness of the desirability and quality of its activities, especially in complex and dynamic environments. On the other hand, the lack of a system of evaluation and control in a system means that it isn't communicating with the inner and outer environment, which implies that is aged and ultimately the death of the organization. In this regard, the present study was conducted with the aim of designing a performance evaluation model for social security agencies in Isfahan province. The purpose of this research is application and developmental type. Methodology: The population of the present study consisted of all experts and experts in the field of social security, managers, staff and clients of social security agencies of Isfahan province, which reported about 10,300 people in 1398. The research sample was determined using the Morgan table of 373 individuals. Data were gathered by field method and a researcher-made questionnaire was used for data collection. SmartPLS software was used for data analysis and analysis. Results:The findings showed that customers'viewpoint had a significant effect on the evaluation of the overall performance of the brokerage (t=2.291,p<0.01). Also, the effect of headline managers'view on evaluating the overall performance of the brokerage firm (t=1.988,p<0.05) is significant. However, the effect of employee's view on performance evaluation (t=0.242) wasn't significant. Conclusion: According to the results of the research, it can be said that in evaluating the performance of the organization, in addition to employees and management, customers have a significant role. Manuscript profile
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        40 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province
        seyedalireza ebrahimi seyedhamid Ghoreishi
        Background: Any organization needs to be evaluated for awareness of the desirability and quality of its activities, especially in complex and dynamic environments. On the other hand, the lack of a system of evaluation and control in a system means that it isn't communic More
        Background: Any organization needs to be evaluated for awareness of the desirability and quality of its activities, especially in complex and dynamic environments. On the other hand, the lack of a system of evaluation and control in a system means that it isn't communicating with the inner and outer environment, which implies that is aged and ultimately the death of the organization. In this regard, the present study was conducted with the aim of designing a performance evaluation model for social security agencies in Isfahan province. The purpose of this research is application and developmental type. Methodology: The population of the present study consisted of all experts and experts in the field of social security, managers, staff and clients of social security agencies of Isfahan province, which reported about 10,300 people in 1398. The research sample was determined using the Morgan table of 373 individuals. Data were gathered by field method and a researcher-made questionnaire was used for data collection. SmartPLS software was used for data analysis and analysis. Results:The findings showed that customers'viewpoint had a significant effect on the evaluation of the overall performance of the brokerage (t=2.291,p<0.01). Also, the effect of headline managers'view on evaluating the overall performance of the brokerage firm (t=1.988,p<0.05) is significant. However, the effect of employee's view on performance evaluation (t=0.242) wasn't significant. Conclusion: According to the results of the research, it can be said that in evaluating the performance of the organization, in addition to employees and management, customers have a significant role. Manuscript profile
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        41 - Investigating the role of social undermining in the Workplace Bullying and Violation of psychological contracts
        akbar bahmani
        One of the effective factors on the occurrence of phenomena such as deviant behaviors, pessimism and job dissatisfaction in the organization is the perception of employees about the non-fulfillment of promises given by the organization, which occurs in violation of psy More
        One of the effective factors on the occurrence of phenomena such as deviant behaviors, pessimism and job dissatisfaction in the organization is the perception of employees about the non-fulfillment of promises given by the organization, which occurs in violation of psychological contracts. Supervisors are in the workplace. Therefore, the purpose of this study is to analyze the effect of Workplace Bullying on the violation of psychological contracts with the mediating role of social undermining. It is a survey. The statistical population of the present study is the corporate employees of a government organization of 400 people. Due to the limited number of statistical population, 196 people were selected as a sample using a simple random sampling table using a simple random method. Field methods have been used to collect initial data and information to confirm or refute the research hypotheses. Among the various methods used to determine the validity of the measurement, face validity and content validity were used for this study. Cronbach's alpha coefficient and combined reliability were used to assess the reliability. In this study, the data collected by the questionnaire were analyzed using SPSS and lisrel software for statistical analysis. The results show that Workplace Bullying is 0.41 on social undermining; 0.71 has a significant effect on psychological contract violation and finally social undermining with a path coefficient of 0.69 on psychological contract violation at 95% confidence level. psychological contract with a path coefficient of 0.36 on social wear at the 95% confidence level. Manuscript profile
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        42 - presentation of a Structural Model for Entrepreneurial Personality traits of employees Based on the managers' power sources (Case Study of the government departments in West Azarbaijan Province)
        yusef beighzadeh farhad mahbobkhah
        The present study is an attempt to provide a structural model for Entrepreneurial Personality traits of employees based on the managers' power sources in government departments of West Azarbaijan province. The present study is applied in terms of objective and descript More
        The present study is an attempt to provide a structural model for Entrepreneurial Personality traits of employees based on the managers' power sources in government departments of West Azarbaijan province. The present study is applied in terms of objective and descriptive-correlational in terms of data collection and analysis methods. The population of the study includes all managers and employees of government departments in West Azarbaijan province. Due to the unlimited number of statistical population, the researcher selected a sample above the last level of the Morgan table through stratified random sampling. Hinkin and Shirykhm Power scale (1989) and an Entrepreneurial Personality trait Questionnaire derived from the standard questionnaires of Darham Center for Entrepreneurship were used for data collection purposes. Validity and reliability of the questionnaires were verified using relevant tests. Structural equations modeling based on partial least squares was used to analyze the data and reach the structural model. The results of the structural model showed that the authorities’ power sources and expertise of managers have a direct and significant effect on prediction of the employees’ Entrepreneurial Personality traits and the proposed model is well fitted. Manuscript profile
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        43 - Studying Influential Factors on Continuing Education of Employees in Ansar Bank
         
        The present study dealt with studying the factors which are affecting on continuing education of employees in Ansar bank. The study employed a mixed method research in which qualitative and quantitative data were collected using interviews and questionnaires. The reliab More
        The present study dealt with studying the factors which are affecting on continuing education of employees in Ansar bank. The study employed a mixed method research in which qualitative and quantitative data were collected using interviews and questionnaires. The reliability of questionnaires was calculated 0.817% through Cronbach’s alpha test. The statistical society contains two groups of people; Managers and Employees. In this study, 13 managers of Ansar bank were selected for interview, using purposive sampling technique, and questionnaires were distributed among 380 employees of Ansar Bank using stratified random sampling. In order to analyze qualitative data, it was coded based on frequency, and for quantitative part the data gathered was analyzed by taking advantage of single-group t statistical methods. The results showed that there is sufficient motivation for continuing education among employees of Ansar bank but arrangement and facilities are not available for all of them. Manuscript profile
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        44 - An Analysis of the Employee Training and Development System in Iranian Organizations (The Status Study)
        Mohammad عموزاد Mohammad  مقصود فراستخواه
        The main objective of this study is to evaluate the current status of the employee training and development system in Iranian organizations. The study deploys a descriptive research design and a combination of survey approaches – including field study, interviews, focus More
        The main objective of this study is to evaluate the current status of the employee training and development system in Iranian organizations. The study deploys a descriptive research design and a combination of survey approaches – including field study, interviews, focus groups, longitudinal study and trend analysis – for data collection. The main basis for data collection and analysis is a Training and Development Excellence Model, which is used for evaluating the organizations under study. The statistical population of the study is comprised of all Iranian organizations that are active in five businesses; services, manufacturing, health and medicine, finance and insurance, and education. Moreover, these organizations are categorized into (1) large and (2) small- and medium-sized enterprises (SMEs) each of which are further divided into private and public businesses. According to this algorithm and using a combinational approach, 20 organizations are selected as the sample population from the four categories described above via purposeful single-stage cluster sampling. Apart from literature review, methods such as interviews and focus groups are conducted in the evaluation process. The collected data are analyzed for descriptive statistics including the indicators of central tendency and dispersion. Furthermore, levels of excellence are analyzed with radar logic. The results indicate that the status of training situation differs for types of business, sizes of enterprise and types of organizational ownership. Of the five types of business, organizations active in the banking and financial sector scored highest on three key indicators of training performance: the average direct cost of training per employee, hours of training per employee, and the ratio of trained employees to the total staff. Organizations active in the manufacturing sector had the highest performance only in the key indicator of the ratio of trained employees to the total staff. Moreover, large-sized organizations had a better performance than SMEs and private organizations had a better performance than public organizations in all the four indicators of performance. The findings also suggest that organizations active in banking and finance, manufacturing, health and medicine, education, and services have shown the lowest degree of overall satisfaction with training performance. Manuscript profile
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        45 - The Phenomenology of Organizational Training: the lived Experience of Staff in Ferdowsi University of Mashhad
          رقیه فاضل  
        The purpose of this Phenomenological study was to understand the lived experience of staff in Ferdowsi University of Mashhad from training organization. Qualitative findings through deep interview with 9-target participation Showed that they comprehend the education as More
        The purpose of this Phenomenological study was to understand the lived experience of staff in Ferdowsi University of Mashhad from training organization. Qualitative findings through deep interview with 9-target participation Showed that they comprehend the education as a human right and the phenomenon intertwined with other aspects of human resources management. In addition to professional training, moral and personal training make them satisfied finally, in this research an exploratory model was extracted from organizational education in University of Mashhad. Manuscript profile
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        46 - Studying Pathology of In-service Training Courses for OTC Group Employees according to the CIPP Model
        Bahareh Mansouri Kasvaei Mehdi Shariatmadari
        This research has been done with the aim of studying pathology of in-service training courses for OTC group employees, according to the “CIPP” model. It is an applied research and in terms of data collection, it’s among the survey research. For studying pathology of in- More
        This research has been done with the aim of studying pathology of in-service training courses for OTC group employees, according to the “CIPP” model. It is an applied research and in terms of data collection, it’s among the survey research. For studying pathology of in-service training courses according “CIPP” model, various studies have examined and components that experts had expected a greater emphasis on, have been chosen. Thus, four aspects are measured using a researcher-made questionnaire: context, input, process and output. The study population included all OTC group employees who have participated in 1393 in-service training courses, that their total number are 1770 persons and the sample is 317 persons, using Morgan (sampling) method. To analyze the data, descriptive statistics, including frequency percent, the mean and standard deviation and inferential statistics including Chi-Squared Test, Umann Whitney, Kruskal-Wallis were used. Research results suggest that the quality of in-service training courses in four dimensions of CIPP evaluation model in context, input, process and output may have caused the participants to provide satisfaction. Manuscript profile
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        47 - Presenting a Comprehensive Model of Educational Management for Improving the Productivity of Managers and Employees of Bank Melli Iran Printing and Publishing Company
        Reza Mansouri Ali Khalkhali
        The purpose of this paper was to express and emphasis on the necessity of training for management team and employees and at the same time to provide a comprehensive training model to compensate lack of training in the Bank Melli printing and publishing company (BMIPCO). More
        The purpose of this paper was to express and emphasis on the necessity of training for management team and employees and at the same time to provide a comprehensive training model to compensate lack of training in the Bank Melli printing and publishing company (BMIPCO). It was mixed method study based on the scope of the research. Moreover, the conducted structure of the research was based on two different phases as follow: The research in phase 1 was conducted with qualitative nature. The goal was set to obtain an analytical phenomenological analysis in connection with the current status of training management in the printing industry of Iran. In this level, 45 printing experts were interviewed. The selection of the experts was based on the purposive sampling method. The collected data were analyzed based on phenomenological research methodology and with the Colizzi’s method Results of analysis concluded that lack of “Training Management System” is the major issue which caused mentioned deficiencies and skills retardation in this industry. In the second phase, the research was conducted with quantitative nature. The goal was set to check the conformance of a structural domain with experimental data. The research type was conducted based on correlation method. Research was implemented on 150 employees of BMIPCO with employment of Cochran formula. Data collection tool was consisted of a questionnaire which was developed on a research basis. Analyzing and interpretation of the collected data, with the implementation of the structural hypotheses in the model, suggests that deficiencies of training assessment, educational planning, provision and execution of training, evaluation of the result of training and its outcomes and supervision are five essential independent factors that affect the situation of the “Training Management System” in the BMIPCO. Analyzing of the collected data indicates that the proposed structural model enjoyed a great popularity among participants. Eventually, to enhance productivity in BMI PCO, “Comprehensive Training Management Model” which has been approved both theoretically and experimentally is quite ready for “Deployment and Establishment” on management and employees of this company. Manuscript profile
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        48 - Explanation of the role of gamification on job satisfaction and employee motivation (case study: cosmetic industry)
        Sahar Vatankhah Mohammad Masum
        The purpose of this study is explanation of the role of gamification on job satisfaction and employee motivation in cosmetic industry. This research is a positivist nature with a quantitative approach. Also, this research is descriptive and in type of field studies, and More
        The purpose of this study is explanation of the role of gamification on job satisfaction and employee motivation in cosmetic industry. This research is a positivist nature with a quantitative approach. Also, this research is descriptive and in type of field studies, and in terms of research approach, is a quantitative research. Target population of this study is all staff of marketing and sales units in member of iran cosmetic industries association whose scope of activity is in tehran province. In this study for sampling, cluster sampling method has been used. Also in this study, we used krejcie and morgan tables to determine the sample size and 350 members of the target population have been investigated. In this research, two methods of library and field methods (a standard questionnaire consisting of 13 items) have been used for data collection. In this study in order to assurance of the reliability of the measurement instruments, cronbach's alpha was used. And for validation content validity(content validity ratio and content validity index) was used. Also in order to investigate the relationship between variables and data analysis, paired-samples T test and SPSS software have been used. The results showed that gamification has an effect on job satisfaction and employee motivation. Manuscript profile
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        49 - Presentation of Employee Satisfaction Assessment Model from EMS (LMS)
        Sima Soofi Mohammad Javad Ershadi Ali Naimi Sadigh
        Today, the e-learning system has become an integral part of a learning system at the cutting edge. The staff of the organization of registration of documents and real estate in order to increase productivity and especially reduce the waste of time and energy, as well as More
        Today, the e-learning system has become an integral part of a learning system at the cutting edge. The staff of the organization of registration of documents and real estate in order to increase productivity and especially reduce the waste of time and energy, as well as the use of high user levels and flexibility in receiving educational services are keen to use e-learning services, and this has led to the expansion of this type of training in the organization. Is. The present study has developed various aspects of the evaluation of the e-learning system based on the ECVAL model. The organization of registration of documents in view of the geographical dispersion of satellite organizations and the necessity of using this system have been studied in this study. The developed model consists of various indexes such as apparent standards, content, security, compatibility with virtual instruments, etc. To this end, a 3D questionnaire has been designed and distributed. In this questionnaire, questions were asked to evaluate employee satisfaction and distributed among 80 employees of this organization. The results of the evaluation and statistical analysis show that the apparent character is of the highest importance to the users, and the security issue is of low importance to them. Finally, executive suggestions were made to improve the quality of the e-learning system. Manuscript profile
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        50 - Designing an Empowerment pattern for Sepah bank staff Based on Organizational Learning
        Marzieh Damirchi Rasul Hoseini Masumeh Oladian
        Competition in today's world is not having assets but having two other essential elements. One is investing in knowledge and learning in the organization, and the other one is the training of capable employees. The purpose of this study was to design a staff empowerment More
        Competition in today's world is not having assets but having two other essential elements. One is investing in knowledge and learning in the organization, and the other one is the training of capable employees. The purpose of this study was to design a staff empowerment model based on organizational learning. The research method has been used in terms of qualitative-quantitative nature (mixed) in terms of applied type and in mixed research methods, exploratory method is used sequentially. The data collection tool was semi-structured in the qualitative section of the interview and a researcher made questionnaire in the quantitative section. The statistical community in the qualitative sector is the knowledge and expertise of human resources in the banking system and universities. Sampling was done using a non-probabilistic sampling method including targeted techniques (snowball chains), based on which 18 interviews with experts in the banking industry took place and from among them, it was interviewed with 10 people through the focal group. For analysis of qualitative information, content analysis and open, axial and selective coding method is used and in this way, the MAXQDA2018 software is used. The statistical populations in the quantitative chiefs of staff and managers of Sepah bank branches in Tehran province were 322 people. A sample of 175 people was identified using the Cochran formula & stratified sampling. For analyzing quantitative data, structural equation and PLC software have been used. The obtained pattern includes organizational learning relationships and empowerment of employees, components, indicators and impacts of empowerment based on organizational learning. Based on research findings, empowerment of employees based on organizational learning leads to productivity, dynamism and agility. Manuscript profile
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        51 - Identification of the solutions for implementing and improving staff training using the gamification approach
        Seyed Mohammad Mahmoudi Farideh Shayani Asef Karimi
        Today, special attention is paid to training methods in organizations, that way the most lack of access to training objectives are due to weaknesses in the training methods. One of the newest methods is using the related concepts the game to design the training courses. More
        Today, special attention is paid to training methods in organizations, that way the most lack of access to training objectives are due to weaknesses in the training methods. One of the newest methods is using the related concepts the game to design the training courses. The games can be used and extended as patterns in learning. This survey has been done to find the gamification implementing approaches in teaching staff, by using the qualitative method and semi-structured interviews with experts in training and gamification precinct whom selected with snowball method. Data analysis has been done in two sects: in the first one, the data obtained from the interviews were analyzed by using Theme Analysis method, and in the second one, the entropy Shannon method has been used for prioritize the approaches. As a result, we found the approaches which were divided to six kinds such as: cognitive, emotional, social, preparing, educational, and organization, and approaches were also prioritized. It can be concluded from these findings which the approaches presentation to organizations educational courses holding solutions can improve the employees motivations and spirits and also can increases their participation and performance, so it can enhance the organization effectiveness. Manuscript profile
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        52 - Emerging the Model of Social Media Usage in employee's training based on the Grounded Theory (Case Study: Banking Industry)
        Hasan boudlaie ali noghreh abbas nargesian
        Nowdays, training is recognized as one of the most important factors that increase the effectiveness and efficiency of employees. Social media has been also increasingly used in employee training in recent years. Therefore, the purpose of this study is to identify the v More
        Nowdays, training is recognized as one of the most important factors that increase the effectiveness and efficiency of employees. Social media has been also increasingly used in employee training in recent years. Therefore, the purpose of this study is to identify the value of social media in organizational learning through finding the perspectives of training managers and experts, then to emerge a model of social media usage in employee’s training. This qualitative study is based on grounded theory approach. The research data were collected through semi-structured interviews with 15 managers and training experts of banks in Tehran who were selected by random sampling. Data analysis was performed in three stages of open coding, axial coding, and selective coding, and based on this a qualitative model of research was designed. The results of this study reveal the extraction of over 110 initial codes of interviews and 78 concepts and 18 categories in the paradigmatic paradigm including: central category (interactive technology-based learning), causal conditions (senior management support, change management, Competency-based HRM, Audience-driven approach), Contextual Conditions (corporate organizational culture, organizational agility, organizational policies, technological infrastructure), Interventional Conditions (Poor Technological Infrastructure, Inadequate Financial Resources, Lack of Staff Awareness), Strategies (Knowledge Management, Teamwork activities), Consequences (Reducing training costs, Improving employee performance, Training effectiveness, continuous learning). Manuscript profile
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        53 - The effect of organizational learning on organizational change with regard to the mediating role of staff professional development (Case study: Central Bank of the Islamic Republic of Iran)
        Manijeh Ahmadi Samad Barani
        10.52547/istd.31217.8.28.26
        Organizational learning is the most important asset to facilitate the professional development of employees as well as organizational transformation. Purpose of the research; Investigating the effect of organizational learning on organizational change with regard to the More
        Organizational learning is the most important asset to facilitate the professional development of employees as well as organizational transformation. Purpose of the research; Investigating the effect of organizational learning on organizational change with regard to the mediating role of professional development of employees in the Central Bank of the Islamic Republic of Iran. The research method is descriptive-applied and structural equations. Statistical population of all managers and management experts of high levels of the Central Bank and its affiliated organizations (429 people) from which 203 people were selected by simple random sampling. The standard questionnaire of organizational learning (Azizi; 2014), organizational transformation (John Gutter and Peter Drucker; 2005) and staff professional development (Long et al., 2015) were used to collect data. Its validity was assessed through face validity and reliability by Cronbach's alpha (organizational learning: 0.95, organizational transformation: 0.92, staff professional development: 0.88). Data were analyzed using SPSS and AMOS software. The results showed that organizational learning has a direct effect on staff professional development and organizational change and staff professional development has a significant mediating role in the relationship between organizational learning and organizational change. Manuscript profile
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        54 - Designing a Model for Empowering the Social Security Organization Employees based on the Teachings of Nahjul Balagha
        Ali Akbar  Esmaeilzadeh Seyed Ali Akbar  Ahmadi Hamed  FazliKebria
        10.52547/istd.31419.8.31.149
        The aim of this study was to present a model of empowerment of employees of the Social Security Organization based on the teachings of Nahj al-Balagheh. On this basis, first, using the documentary analysis approach of Nahj al-Balaghah, Dashti translation, which includes More
        The aim of this study was to present a model of empowerment of employees of the Social Security Organization based on the teachings of Nahj al-Balagheh. On this basis, first, using the documentary analysis approach of Nahj al-Balaghah, Dashti translation, which includes 625 pages, 241 sermons, 79 letters ,and 480 wisdoms, was analyzed and the items that were in line with the intended themes were extracted. Then, the indices were selected from the extracted themes and the components were selected from the indices. The analysis performed in this study was inductive qualitative content analysis. The extracted themes were then presented to the experts using the Delphi technique. After Delphi approval, the model was designed. To validate the designed model, the model was developed in the form of a suitable questionnaire and the questionnaire was provided to 281 employees of the Social Security Organization of Chaharmahal and Bakhtiari province. The results were analyzed based on the structural equation model. Therefore, according to factor analysis, 8 factors and 45 items were extracted, which include: factor 1: independence (including 4 items); factor 2: responsibility (including 6 articles); factor 3: self-control (including 8 items); factor 4: self-esteem (including 6 items); factor 5: building trust (including 4 articles); factor 6: Modeling (including 5 items); factor 7: knowledge enhancement (including 6 items) ,and factor 8: work discipline (includes 6 items). Finally the results of path analysis using PLS Smart software indicate the structural fit of the model. Manuscript profile
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        55 - The Relationship between Stress Management Training and Employees Self-Efficacy
        Nasrin Asadi Amineh  Ahmadi Assadollah  Abbasi
        10.52547/istd.31448.8.30.283
        The purpose of this study was to provide a model of stress management training and its relationship with employees' self-efficacy. In terms of applied purpose, this research was a combination of exploratory data (qualitative and quantitative) and in terms of research im More
        The purpose of this study was to provide a model of stress management training and its relationship with employees' self-efficacy. In terms of applied purpose, this research was a combination of exploratory data (qualitative and quantitative) and in terms of research implementation, it was a grounded theory approach (qualitative stage) and in terms of quantity, it was a cross-sectional survey. The study population in the qualitative section includes Professors and academic experts (psychology and social medical management specialists), according to the entry and exit criteria in the qualitative section and in the quantitative section including experts and managers who had taken stress management training. Sample size and sampling method in qualitative part based on the principle of theoretical saturation of 12 people using purposive sampling method and in quantitative part according to Cochran's formula 220 employees of Zanjan, Qazvin and Mazandaran Universities of Medical Sciences and the Ministry of Health and Medical Education in 2020 using a multi-stage sampling method. To collect data, a semi-structured interview method and a researcher-made questionnaire were used and in a quantitative section of the General Schwarvar and Jerosalm General Self-efficacy questionnaire (1992).To evaluate the validity and reliability of qualitative section data, credibility, conformability and transferability criteria were used. content validity and the opinion of several experts were used to confirm the validity of the tool in the quantitative part. The reliability of the questionnaires was calculated according to Cronbach's alpha formula. Cronbach's alpha coefficient of the researcher-made education questionnaire was 0.84 and Cronbach's alpha coefficient of 0.81 self-efficacy questionnaire, indicating that research tools have desirable reliability. In the qualitative part, the content analysis of the interviews was used to analyze the data, using the coding method (open, axial and selective coding), confirmatory factor analysis, heuristic factor analysis, structural equations and descriptive statistics were used. Then regression analysis was used to measure the relationship between coping methods with self – efficacy. The results showed that to deal with stressful situations, three basic strategies of problem-focused coping strategy, emotion-focused coping strategy and avoidance-focused coping strategy can be used for the stress management training model. In general, the components presented to deal with stressful situations have the necessary and appropriate validity, and all three main components (problem-focused coping strategy, emotion-focused coping strategy and avoidance-focused coping strategy) were in a good position to explain and fit.In this research, the questionnaire of coping with stressful conditions was valid and approved. Strategies for coping with stressful situations had a different effect on people's self-efficacy, so that problem-oriented coping strategy had a significant positive relationship with self-efficacy and the effect of problem-oriented coping strategy was on incremental self-efficacy (P <0.05). In other words, the more emphasis is placed on problem-oriented coping strategy, the more self-efficacy of individuals increases, and in contrast to emotion-focused coping strategy and avoidant-centered coping strategy has a negative and decreasing relationship with self-efficacy (P <0.05), As the emotion-focused coping strategy and avoidance- focused coping strategy highlighted ,the self - efficacy of individuals also decreased Manuscript profile
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        56 - Provide a model for the growth of human resources in the Ministry of Labor Cooperation and Welfare and Social Affairs
        mohsen akbari Abolghasem Delkhosh Kasmaee Mahmood  safari
        The purpose of this study is to provide a model for identifying and developing the growth of government employees (Case study: Ministry of Labor Welfare and Social Affairs). The research has been done in terms of applied purpose and exploratory methods. The data collect More
        The purpose of this study is to provide a model for identifying and developing the growth of government employees (Case study: Ministry of Labor Welfare and Social Affairs). The research has been done in terms of applied purpose and exploratory methods. The data collection method was quantitative and the data collection tool was a questionnaire. The sample size is 237 employees of the Ministry of Labor Welfare and Social Affairs of Tehran living in Tehran (villages and cities), who have answered the above-mentioned distribution questionnaire in this study. In this study, to collect information, two methods of library studies were used to review books and articles and related and dissertations, and documents in libraries related to the subject and content in cyberspace, as well as field studies using a questionnaire. The researcher-made questionnaire is based on semi-structured interviews (individual or group) that include components that were administered after confirmation of reliability and validity. Data analysis was performed by descriptive and inferential methods using SPSS 16 and Smart PLS software. In the model of factor analysis between components because organizational growth dimension (one component) and ethical growth dimension (four components); they had a factor load of less than 0.3, were removed from the factor analysis process, and were considered "very desirable" given that the remaining 14 items were greater than 0.6. Finally, all 14 remaining components and their indicators were accepted under the heading of dimensions and components of the growth pattern of the Ministry of Welfare and Social Affairs. The results indicate that the main components of staff growth in the Ministry of Labor Welfare and Social Affairs are process maturity, individual maturity, organizational maturity, professional maturity, and moral maturity. To check the fit of the model, check the X2, R, and RS; It was discussed that the presence of low X2 and the ratio of chi-square to the degree of freedom less than three, as well as the coefficient of determination and the adjusted coefficient of determination, were calculated; Indicates the proper fit of the model. Findings showed that in the studied companies, there is a positive and strong relationship between intelligence and organizational performance. Also, the relationship between intelligence and organizational growth principles is positive and significant, but there is no significant relationship between organizational growth principles and performance.The results showed that the components of improving the quality of education and growth of municipal managers are individual, educational and organizational. The results of organizational maturity research align individual and organizational goals in order to create cohesive and efficient groups in the workplace, in accordance with the mission and interests of the organization, and this is important through responsibility and voluntary participation in continuous improvement activities. Reduces negative behaviors in the organization In general, organizational maturity is a very complex theory of behavior that refers to behavior change at the organizational level. Manuscript profile
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        57 - Identification and Ranking of Factors Affecting the Reduce ‎Motivation of Knowledge Workers (Case study: Research ‎Institute of Petroleum Industry)‎
        ebrahim rajabpur
        Considering the role of knowledge workers in knowledge-based organizations and the ‎importance of the motivation of this group of employees to enhance the effectiveness and ‎efficiency of the organization; the main objective of the research, identifying and ranking ‎the More
        Considering the role of knowledge workers in knowledge-based organizations and the ‎importance of the motivation of this group of employees to enhance the effectiveness and ‎efficiency of the organization; the main objective of the research, identifying and ranking ‎the factors affecting the reduction of the motivation of knowledge workers and providing a ‎model for its improvement at the Research Institute of Petroleum Industry. After reviewing ‎the research literature and using the experts' opinions, the final research model was ‎prepared. This research is quantitative in terms of its approach, in terms of orientation, ‎applied and in terms of strategy, survey. The statistical population of the research is ‎managers, faculty members and researchers of the research institute of petroleum industry. ‎Fuzzy hierarchy analysis technique was used to rank the identified factors and was used ‎by experts. The results of the research indicate that the most important factors affecting ‎the reduction of motivation of knowledge workers in order of priority are the lack of ‎opportunities for improvement and progress; lack of challenging tasks; lack of freedom of ‎action and independence; the process of evaluating the uncertain performance of ‎employees; low salaries and benefits; Lack of managerial support; lack of direct ‎communication with the manager; and willing co-workers.‎ Manuscript profile
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        58 - A Model of Empowering Administrative System Employees Based on Components of Organizational Intelligence and Organizational Interpersonal Relationships (A Case Study: Electricity Industry of Sistan and Baluchistan Province, Iran)
        Fatemeh khoshhal Alireza  sargolzaie Zahra Vazife
        Human resource is the main focus of behavior and performance in the organizations, and hence they should concentrate on their human resources in order to achieve more effectiveness and realize their mission and goals. Currently in organizations, new paradigms are based More
        Human resource is the main focus of behavior and performance in the organizations, and hence they should concentrate on their human resources in order to achieve more effectiveness and realize their mission and goals. Currently in organizations, new paradigms are based on empowering human capital to take advantage of individual abilities for dealing with uncertain and complex conditions and realize their plans and goals, which could lead to the survival and success of the organization. Considering the significance of the performance of the electricity industry, the purpose of this research was to provide a model of empowering the employees of the administrative system based on the components of organizational intelligence and organizational interpersonal relationships. The research method was applied in terms of nature, was descriptive in terms of data collection, and was a survey in terms of implementation method. The tool for collecting data included a questionnaire. First, the dimensions and indicators of empowerment, organizational intelligence, and organizational interpersonal relations were identified based on library studies and interviews with experts, and then interpretive structural modeling was used to determine and analyze the relationships between dimensions and indicators. The results of the research showed that the performance management index is located at the seventh level, which is the most important index. The foundation of employee empowerment is based on performance management, and in any action to empower employees, enough attention should be paid to the significant effect of this indicator on the macro variables of the organization. Also, the role impact index was placed at the first level, which had the highest dependence. Manuscript profile
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        59 - Studding the Effect of Emotional Intelligence and Organizational Citizenship Behavior in hotel industry
          ebtehal zandi
        Manuscript profile
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        60 - Studding the Effect of Emotional Intelligence and Organizational Citizenship Behavior in hotel industry
          ebtehal zandi
        Manuscript profile
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        61 - تأثیر ویژگی¬های خدمات بر کارکنان و مشتریان (مورد مطالعه: هتل‏های پارسیان اصفهان)
         
        Manuscript profile
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        62 - Creating a Sustainable Competitive Advantage in the Hotel Sector (The integrated approach of agency theory and Resource Based View)
          mostafa mahmoudi mehdi karoubi akbar pourfaraj
        This paper studied sustainable competitive advantage in competencies required by the hotel staff to ensure the permanent competitiveness of the hotels. The Resource-based View emphasizes the organizations need to attend internal resources, especially human resources. Th More
        This paper studied sustainable competitive advantage in competencies required by the hotel staff to ensure the permanent competitiveness of the hotels. The Resource-based View emphasizes the organizations need to attend internal resources, especially human resources. The agency approach emphasizes on staff role-play and their interaction within the framework. This research was a developmental-applied and descriptive-quantitative survey. For data collection, we distributed a questionnaire of 73 questions among a random selection of 260 individuals, including the managers and the staff of five-star hotels in Tehran. Using the structural equation modeling, we analyzed the data in both the measuring model section and the structural section to examine the technical features and the research hypothesis, respectively. Findings showed positive and meaningful impacts of the action-framework variable on the competent actor, and the competent actor showed the same impacts on creating a sustainable competitive advantage in the forms of productive, process, and administrative innovations. Based on the results, there was a relationship between the factors of action framework (i.e., mental welfare, affirmative freedom grant, knowledge sharing, revolutionary leadership, organizational equality, providing psychological conventions) and inter-personal, intra-personal skills and managerial skills and organizational competence of the staff. Finally, the hotel managers in Iran were recommended to provide the groundwork for staff role-play and to design job-tests and performance-appraisal standards, based on the skills and competencies identified in this study. Manuscript profile
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        63 - The Impact of Green Human Resource Management on Environmental Performance of Hotel Employees
        Abbas Ali  Rastegar Mehdi Sabokro morteza Maleki Minbash Razgah hooshmand bagheri garbollagh
        Managing human resources in eco-friendly management of the hotels remains a relatively unexplored subject. The hotel industry is a sector that largely burdens the environment. Given the many environmental issues that the hotel industry created, sustainable business prac More
        Managing human resources in eco-friendly management of the hotels remains a relatively unexplored subject. The hotel industry is a sector that largely burdens the environment. Given the many environmental issues that the hotel industry created, sustainable business practices such as green human resource management is essential. This study examined the ways to improve employees’ eco-friendly behavior and hotels’ environmental performance through green human resource management. The paper followed an applied method with a descriptive-exploratory correlation approach. Exemplary samples of 236 hotel employees (concerned with environmental issues) were randomly selected in the cities of Tabriz, Tehran, and Mashhad. Cronbach’s alpha and composite reliability were used to determine the reliability of the questionnaire. To determine validity, we used convergent and divergent validity. The hypotheses of the research were tested using structural equation modeling. The findings showed that green human resource management had a positive and significant effect on the employees’ organizational commitment, eco-friendly behavior, and the hotels’ environmental performance. The organizational commitment, too, had a positive and significant effect on the employees’ eco-friendly behavior. Manuscript profile
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        64 - Investigating the Influence of Internal Marketing on Employees' Job Performance Mediated by Knowledge-sharing and The Moderating Role of Communication: A Case Study of Mashhad’s Four and Five-Star Hotels
        Ghasem Eslami Farshad Ghaderi
        10.61186/journalitor.35989.12.25.101
        Today's social community pays great attention to human resources. In other words, the performance of employees in the service sector, especially the tourism industry, is becoming increasingly important. On the other hand, tourism industry employees contribute significan More
        Today's social community pays great attention to human resources. In other words, the performance of employees in the service sector, especially the tourism industry, is becoming increasingly important. On the other hand, tourism industry employees contribute significantly to creating a competitive advantage, with organizations with better-performing employees experiencing better business growth. Therefore, this study sought to investigate the influence of internal marketing on the employees’ job performance mediated by knowledge sharing and the moderating role of communication. The current study is applied in terms of purpose and descriptive survey in terms of method. The statistical population of the study comprised the 390 employees of four and five-star hotels in Mashhad. The required data were collected from the administered questionnaires, which were then analyzed via structural equation modeling using the AMOS software. The findings of the study indicated that internal marketing exerted a positive significant influence on knowledge sharing and staff performance. Moreover, knowledge sharing was found to have a positive effect on employees' job performance. Furthermore, the positive effects of the moderating role of organizational communication and knowledge sharing were also confirmed. The present research is descriptive-survey in terms of applied purpose and method of work. The statistical population of the study includes the staff of hotels in Mashhad. The collected data from 390 questionnaires were analyzed by structural equation modeling with AMOS software. Findings showed that internal marketing has a positive and significant effect on knowledge sharing and employee performance. At the same time, knowledge sharing has a positive effect on employees' job performance. Another result was that the moderator role of organizational communication was also confirmed. In addition, the role of knowledge sharing interface was also confirmed. Manuscript profile
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        65 - Investigating the Effect of Green Human Resources Management on the Staff's Environmentally Friendly Behavior: A Case Study of Bijar's Hotels & Restaurants
        Asma Ashtiani Tahereh Ashtiani Aliasghar Heydari
        10.52547/journalitor.36281.10.19.303
        In the last two decades, there has been growing attention to environmental, social, and economic sustainability in management activities and researches. As a branch of sustainable human resources management, Green human resources management is a brand new topic within t More
        In the last two decades, there has been growing attention to environmental, social, and economic sustainability in management activities and researches. As a branch of sustainable human resources management, Green human resources management is a brand new topic within the field of human resources management that emphasizes the goal of environmental sustainability, considering the fact that the world is experiencing a green economy. Therefore, this study sought to examine the level of hotel staff awareness concerning green management and its benefits. The statistical population of the study comprised 60 employees of hotels and restaurants in Bijar city located in Kurdistan province. Using the Morgan table, 52 individuals were randomly selected for the statistical sample, administering a questionnaire to collect the required data. Moreover, both descriptive and inferential statistical methods were used to analyze the data obtained from the sample, and factor load coefficients were used to assess the validity and reliability of the questionnaire. The study's results indicated that green human resource management had a significant effect on the organizational commitment of employees and their environmentally friendly behavior, and the environmental performance of the hotel. Also, the employees' organizational commitment had a significant effect on their environmentally friendly behavior, which in turn significantly affected the environmental performance of the hotel. Manuscript profile
      • Open Access Article

        66 - Educational needs assessment of justice staff in Zabol city based on competency analysis
        Manijeh Ahmadi Zahra Rahimi
        The development and improvement of human resources requires identifying the training needs appropriate to each job for its employees. The competency approach is an important milestone that clarifies what is needed for successful performance. Therefore, the purpose of th More
        The development and improvement of human resources requires identifying the training needs appropriate to each job for its employees. The competency approach is an important milestone that clarifies what is needed for successful performance. Therefore, the purpose of this study is to assess the educational needs of justice staff in Zabol based on competency analysis. Type of research in terms of purpose; Applied, it is descriptive-survey in terms of nature and method of data collection. The statistical population of justice employees of Zabol city is 79. Due to the small size of the society, all members of the society were selected as a sample by whole number method. Research tools; A researcher-made questionnaire whose validity was verified by content method using the opinions of professors and organizational experts. Reliability was also obtained through Cronbach's alpha method (0.91). Descriptive statistics (demographic data analysis of statistical sample) and inferential statistics (Kolmogorov-Smirnov tests, exploratory factor analysis, confirmatory factor analysis and one-sample t-test) were used to analyze the data. The results showed that the educational needs of justice staff in three dimensions of knowledge and awareness, skills and personal characteristics in the form of 10 components, which are: skill skills and social interactions with an average (2,517), information knowledge with an average ( 2.711), reasoning knowledge with average (2.717), technical knowledge with average (2.825), personality and value traits (2.963), communication knowledge with average (2.983), leadership skills with average (3.027), awareness (3.067) ), Individual competencies (3.131), problem solving skills (3.158). Manuscript profile
      • Open Access Article

        67 - Identifying and Analyzing the Factors Affecting the Work Motivation of Employees of an Industrial Unit Using the Thematic Analysis Approach
        Atieh Sabaghinia Hossein Samavatyan
        The aim of this study was to recognize and analyze the effective factors on employee work motivation in an industrial production unit applying thematic analysis approach. The purpose of the current study was considered as an applied research. The research method was qua More
        The aim of this study was to recognize and analyze the effective factors on employee work motivation in an industrial production unit applying thematic analysis approach. The purpose of the current study was considered as an applied research. The research method was qualitative and the statistical population was consisted of all 270 employees in different levels of an auto-parts manufacturing company in 2020-2021. Judgment sampling was done until the theoretical saturation was acquired. Applying in-depth and heurictic interviews, 17 individuals, both managers and non manager personnel at different levels of the company were questioned. The analysis method of this research was thematic analysis (Braun & Clarke) using MAXQDA2020 software. The findings indicate the identification of ten main themes as factors affecting work motivation was indicated, including perceived organizational justice, perceived organizational support, job involvement, occupational hardiness, compensation management, leadership style, economic status, role clarity, job security, and job demands. According to the results each of the main themes has a share of employees' work motivation while managers were better able to improve the work motivation of employees and affect their performance by considering identified perceptual factors derived from the qualitative analysis method. Manuscript profile
      • Open Access Article

        68 - Obstacles to the Optimal Implementation of Educational Needs Assessment in National Gas Company of Iran and Solutions for Improvement
        omid oshaghi Mitra Ezati keyvan salehi
        With regard to the increasing significance of role the of educational needs assessment as the first step in the process of optimal training of employees and the existing gap in comprehensive identification of obstacles to this value-creating process, the present study s More
        With regard to the increasing significance of role the of educational needs assessment as the first step in the process of optimal training of employees and the existing gap in comprehensive identification of obstacles to this value-creating process, the present study seeks to analyzing this phenomenon by using a qualitative approach. In addition, it aims to identify the obstacles of the educational needs assessment process in The National Gas Company of Iran and to suggest solutions for its improvement. To this purpose, the method of focus groups was used. The study was conducted in National Gas Company of Iran and the participants were selected from the employees of the training and equipping units of human resources of this company using the purposeful sampling method. The data collection was done using the focal interview technique and the data saturation level was reached in the fourth focal interview (including 20 individuals). In order to validate the research findings, the criteria of reliability, transferability, verifiability, reliability and agreement between two coders (intrasubject agreement) were used. The data analysis using the theme analysis method resulted in the identification of 207 conceptual propositions, 19 basic themes and 4 main themes. The main themes included individual barriers (insufficient participation of the organization's employees in the educational needs assessment process, etc.), organizational barriers (defects in the processes of the organization's human resources planning unit, etc.), managerial barriers (insufficient participation of managers, heads and supervisors of the organization in the educational needs assessment process, etc. ) and environmental obstacles (lack of necessary and appropriate infrastructure in the organization, etc.). According to the findings of the research, it is necessary to focus on the identified obstacles in order to optimally implement the educational needs assessment process in the National Gas Company of Iran. The solutions were presented in order to reduce the impact of obstacles on the optimal implementation of the educational needs assessment process and its improvement. Manuscript profile
      • Open Access Article

        69 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment
        elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی
        In organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer servi More
        In organizations today, lack of sense of responsibility towards customers prevents effective service to them.The purpose of this study was to investigate the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment in Ahvaz Social Security Organization. This research is applied and descriptive. The statistical population of this research is 210 employees of the Social Security Organization of Khuzestan province. Cochran's formula was used to determine the sample size and the number of samples was estimated to be 126. Sampling in this study was simple random. The data collection tool in this study is a questionnaire. The validity of the questionnaires was confirmed by using the content validity method and their reliability was confirmed by calculating Cronbach's alpha. In this study, to investigate and test the hypotheses and conceptual model, the structural equation approach and Smart Pls2 and Spss 19 software were used. The results of examining the hypotheses showed that social responsibility has a positive and significant effect on organizational pride. It also showed that among the dimensions of social responsibility, legal responsibility and humanitarian responsibility are of the highest importance. The results also show that social responsibility and customer service commitment have a positive and significant effect and finally organizational pride has a positive and significant effect on customer service commitment. Manuscript profile
      • Open Access Article

        70 - The Effects of Training and Human Resource Development on Employees’ Productivity with a Focus on Motivational and Psychological Empowerment
        Mahdi Jabbari Maysam  Chegin
        The purpose of the current research was to investigate the effects of training and human resource development on employee's productivity, emphasizing the mediating role of motivational and psychological empowerment in Kashan Amir Kabir Steel Company. This study also sou More
        The purpose of the current research was to investigate the effects of training and human resource development on employee's productivity, emphasizing the mediating role of motivational and psychological empowerment in Kashan Amir Kabir Steel Company. This study also sought to propose conceptual model accordingly. This research was applied in terms of purpose and descriptive and survey in terms of collecting and analyzing data. The statistical population included 380 employees of Kashan Amir Kabir Steel Company from whom 191 individuals were selected using Cochran's formula and available sampling methods. To collect the research data, a researcher-made questionnaire was used, the validity of which was confirmed after applying the supervisor's comments, and its reliability was obtained with Cronbach's alpha coefficient (0.82). Next, structural equations method and Lisrel software were used to analyze the collected data. The findings of this research showed that training and human resource development could lead to employee's productivity and also enhance the motivational and psychological empowerment of employees. Consequently, motivational and psychological empowerment has an impact on employee's productivity. Manuscript profile
      • Open Access Article

        71 - Comparison of anger rumination and interpersonal conflict in employees with and without depressive disorder symptoms
        Mehdi  Zohravand Zahra  Rezaei parviz sabahi
        <p>The aim of the present study was to compare the rumination of anger and interpersonal conflict in the workplace between employees with and without depression symptoms. The present research method was descriptive and causal-comparative and practical in terms of its pu More
        <p>The aim of the present study was to compare the rumination of anger and interpersonal conflict in the workplace between employees with and without depression symptoms. The present research method was descriptive and causal-comparative and practical in terms of its purpose. The target population was all the employees of Arak University, Islamic Azad University of Arak Branch and Payam Noor University of Arak in 1400. Based on available sampling method, 112 people were selected and placed in two groups of 56 people with and without depression symptoms. The data were analyzed through multivariate variance analysis and SPSS-23 statistical software. The results showed that there is a significant difference between the components of thoughts of anger, thoughts of revenge, memories of anger and conflict with colleagues between the two groups with and without depression symptoms. So that the group with depression symptoms had obtained higher scores of all these components than the group without depression symptoms. There was no significant difference between these two groups between the two components of knowing the causes and conflict with the supervisor (p&lt;0.05). It can be said that by identifying factors affecting depression in the workplace (such as anger and conflicts in the workplace), depression in employees can be prevented.</p> Manuscript profile
      • Open Access Article

        72 - Investigating the effect of analyzing the mediating role of ethical marketing on the effect of human resource management performance on internal marketing in Sepeh Bank employees in the northwest of the country
        Taghi mohamadi Reza abdollahzade صابر قرباني siamak kazemzadeh
        Purpose :. The purpose of this research is to analyze the mediating role of ethical marketing on the effect of human resource management on internal marketing among the employees of Sepeh Bank in the northwest of the country. Methodology: This research was applied in t More
        Purpose :. The purpose of this research is to analyze the mediating role of ethical marketing on the effect of human resource management on internal marketing among the employees of Sepeh Bank in the northwest of the country. Methodology: This research was applied in terms of purpose and descriptive survey in terms of method. The statistical population of the research was 160 employees of Sepeh Bank branches in Selmas and Khoi. The sample size is 113 people using Morgan table and simple random sampling method. The research tools are internal marketing standard questionnaires (Mooney and Forman; 1995), Safari et al.'s ethical marketing questionnaire (2016) and Andrey's standard human resource management performance questionnaire. Oh you. It was Deval (2004). Structural equation method and PLS and SPSS19 software were used to test the research hypotheses Findings: Data analysis showed that the performance of human resources management has an effect on internal marketing with the mediating role of ethical marketing. The performance of human resources management has a positive and meaningful effect on ethical marketing. Ethical marketing has a positive and significant effect on internal marketing. The performance of human resources management has a positive and significant effect on internal marketing. Conclusion: Improving the quality of the organization's human resources performance can lead to gaining a competitive advantage and improving the organization's performance. Improving the performance quality of human resources and bank employees is dependent on their satisfaction as internal customers of the organization, and bank management can direct the skills, attitudes and behavior of employees towards the bank's goals through internal marketing. Manuscript profile
      • Open Access Article

        73 - Designing a model for reducing the behavioral entropy of justice administration employees, focusing on the three-pronged model
        Maryam Gholizadeh Mohammad Ali Sarlak Ebrahim Mehranfar
        Changing employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system th More
        Changing employee behavior is a common challenge for many organizations. When employees deviate from expected behavior, it can be seen as a form of human behavioral entropy, making it difficult to predict their actions. Entropy is a degree of disorder in any system that increases over time according to the second law of thermodynamics. Disturbances may also occur in human behavior when human behavior goes out of stability and moves towards instability, which can be called entropy in behavior. With the appearance of entropy in the behavior of employees, it becomes difficult for managers to control their behavior and the possibility of any behavioral problems in the organization is obvious. Understanding the underlying causes of these behaviors can help prevent problems within organizations. This study is focused on developing a model to reduce employee behavioral entropy within the justice administration system. The research is qualitative in nature, with a statistical population consisting of experts with relevant experience in the field. The research sample was selected using purposive sampling. Qualitative data was collected through interviews and analyzed using thematic analysis. The results of the analysis identified background factors (economic, legal, social, political, and technological), behavioral factors (personality, professional ethics, job passion, impression management, and job satisfaction), and structural factors (structural and process, leadership, work rules and regulations, cultural and educational) as organizing categories and basic categories in the design of the model, focusing on a three-pronged approach to reducing justice administration employee behavioral entropy. Manuscript profile
      • Open Access Article

        74 - Investigating of analyzing the mediating role of ethical marketing on the effect of human resource management performance on internal marketing in Sepeh Bank employees in the northwest of the country
        تقی  محمدی saber ghorbani Reza abdollahzade siamak kazemzadeh
        Taghi Mohammadi Saber Ghorbani Reza Abdulzadeh Siamak Kazemzadeh Abstract Purpose:. The purpose of this research is to analyze the mediating role of ethical marketing on the effect of human resource management on internal marketing among the employees More
        Taghi Mohammadi Saber Ghorbani Reza Abdulzadeh Siamak Kazemzadeh Abstract Purpose:. The purpose of this research is to analyze the mediating role of ethical marketing on the effect of human resource management on internal marketing among the employees of Sepeh Bank in the northwest of the country. Methodology: This research was applied in terms of purpose and descriptive survey in terms of method. The statistical population of the research was 160 employees of Sepeh Bank branches in Selmas and Khoi. The sample size is 113 people using Morgan table and simple random sampling method. The research tools are internal marketing standard questionnaires (Mooney and Forman; 1995), Safari et al.'s ethical marketing questionnaire (2016) and Andrey's standard human resource management performance questionnaire. Oh you. It was Deval (2004). Structural equation method and PLS and SPSS19 software were used to test the research hypotheses Findings: Data analysis showed that the performance of human resources management has an effect on internal marketing with the mediating role of ethical marketing. The performance of human resources management has a positive and meaningful effect on ethical marketing. Ethical marketing has a positive and significant effect on internal marketing. The performance of human resources management has a positive and significant effect on internal marketing. Conclusion: Improving the quality of the organization's human resources performance can lead to gaining a competitive advantage and improving the organization's performance. Improving the performance quality of human resources and bank employees is dependent on their satisfaction as internal customers of the organization, and bank management can direct the skills, attitudes and behavior of employees towards the bank's goals through internal marketing. Manuscript profile
      • Open Access Article

        75 - Designing and Explaining the Conceptual Model of Training Female School Employees in Virtual Space
        Abadaleh Ah,madi Nader Shahamat Moslem Salehi hamed khoramshokuh
        <p>Considering the numerous challenges in online education, this research aims to compile and design a new and innovative model of virtual education. In the qualitative phase, among the qualitative research strategies, the grounded theory was used to develop a comprehen More
        <p>Considering the numerous challenges in online education, this research aims to compile and design a new and innovative model of virtual education. In the qualitative phase, among the qualitative research strategies, the grounded theory was used to develop a comprehensive model that includes causal factors, intervening factors, contextual factors, and conceptual model strategies for training female school employees in virtual space. Interviews were used as the primary data collection tool. Based on the obtained results, a total of 143 concepts and 21 categories or open codes were identified and extracted. The 21 identified categories were placed in the 6 main grounded data categories. Based on the results of the qualitative method, a questionnaire based on the extracted model was compiled and provided to female teachers. According to the results of the structural equation modeling of the questionnaire data, causal relationships with a factor loading of 0.435 and a T-statistic of 9.624 have a direct and significant effect on the main category. Therefore, causal conditions have a positive and significant effect on the main category. The main category, with a factor loading of 0.471 and a T-statistic of 7.734, has a direct and significant effect on strategies. The main category positively and significantly affects strategies. Strategies, with a factor loading of 0.512, affect the outcomes. Strategies have a positive and significant impact on outcomes. Intervening conditions have a direct and significant effect on the outcomes with a factor loading of 0.491. Therefore, intervening conditions positively and significantly affect the strategy. Finally, the contextual conditions, with a factor loading of 0.529, have a direct effect on the outcomes. Contextual conditions have a positive and significant effect on the strategy. In the end, the statistical validity of the model was confirmed.</p> Manuscript profile

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