knowledge management

Open Access Article

1 - Studying the relationship between knowledge management and effective transfer of technology
عباس رفیعی mostafa jafari peyman akhavan

The aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The res More

The aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The research method is descriptive of correlation type. In this research, using a simple stochastic method ,151 active people in technology transfer were selected from among scientific and research groups and 277 were selected from among large manufacturing industries. The data for the research were collected through questionnaires. Confirmed construct and factorial analysis were used to determine the validity, and for reliability, Chronbach alpha was employed. In order to study the relationship between research variables and to study hypotheses, the modeling of structural equations has been used with the help of SPSS and AMOS software.Findings indicate that there is a , significant, and positive relationship between knowledge management and technology effectiveness transfer. The only difference is that, knowledge management impacts directly on technology effectiveness transfer only in knowledge-based centers. Likewise, knowledge management indirect impact on successful technology transfer only through knowledge capability whose impact is on knowledge-based centers (35%)and on manufacturing industries(77%) . Manuscript profile

Open Access Article

2 - Testing the structural model of organizational culture, knowledge management process and organizational performance with mediating role of organizational innovation
سیاوش طالع پسند ahmad mohammadi

In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational More

In this study we examined the role of organizational culture and knowledge management process in organizational performance, stressing organizational innovation as a mediating variable. Therefore, this study tries to improve organizational innovation and organizational performance in universities, considering organizational culture and knowledge management process. A descriptive - correlational research method was used. The population of the study included faculty and nonacademic stuff of Sabzevar universities. Using a stratified random sampling method 252 people were selected for the purpose of the study. Research finding showed that the process of knowledge management and organizational culture have a positive and significant impact on organizational innovation and organizational innovation has a direct and positive impact organizational performance. Besides organizational innovation can have a mediating role between organizational culture and organizational performance. Organizational and also between knowledge management process and organizational performance. Furthermore, this study revealed the importance of knowledge management process and organizational culture in organizational innovation and also the importance of these three variables in improving organizational performance. Manuscript profile

Open Access Article

3 - Enhancing Innovative and Sale Performance through Customer Knowledge Management
Nasser Asgari

In the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and More

In the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and sale performance this paper is to investigate the effects of customer knowledge management. For this purpose the simultaneous effects of three dimensions of customer knowledge (knowledge for, about and from customer) on the criteria of sale performance and innovative performance have been investigated. The research method is descriptive and correlational. The population of the research consists of 900 sellers of Behpakhsh Corporation. A sample of 270 subjects was selected as statistical sampling. Data collection tool is a standard questionnaire that was used for the survey. Statistical tests such as confirmatory factor analysis, path analysis and t-test are used for data analysis through the software LISREL and SPSS. The results show that all studied aspects of customer knowledge have positive and significant effects on the performance of the corporation. As well as the current status of these variables in this corporation have been appropriate. Finally, according to research findings, some suggestions are presented for improving innovative and sale performance of distribution corporations. Manuscript profile

Open Access Article

4 - Survey the Impact of Information Technology, Knowledge Management, and Marketing capabilities on innovation ambidexterity and New Product Performance
iman hakimi

Linking the literature of resource-based view (RBV) with ambidexterity, the purpose of this study is to assess the effect of information technology, knowledge management and Marketing capabilities on innovation ambidexterity and its influence on the performance of new p More

Linking the literature of resource-based view (RBV) with ambidexterity, the purpose of this study is to assess the effect of information technology, knowledge management and Marketing capabilities on innovation ambidexterity and its influence on the performance of new product development of small- and medium-sized enterprises (SMEs) active in the Iranian medical and pharmaceutical industry. To this end, this paper develops an integrative research model, which analyzes the network of relations using covariance-based structural equation modeling on a data set of 294 SMEs present at the 21st International Exhibition of Medical and Pharmaceutical Equipment in Tehran in June 2018. Accordingly, the questionnaires were assigned to senior and middle managers whose primary responsibilities were related to strategic innovation activities of the firms. Findings show that the complementary capabilities of information technology, knowledge management and marketing are positively associated with innovation ambidexterity. In addition, innovation ambidexterity is found to strengthen the the performance of the new product development. Manuscript profile

Open Access Article

5 - Model to improve banking by Using customer knowledge management and Mobile Banking and Its Impact on Customer Loyalty
narges rezaei malek

With progress of communication technology in the past two decades, use of ICT has become a success factor in the world of competition. To increase competition in the banking industry of Iran, many banks are willing to offer a unique service to their customers. Investmen More

With progress of communication technology in the past two decades, use of ICT has become a success factor in the world of competition. To increase competition in the banking industry of Iran, many banks are willing to offer a unique service to their customers. Investment of private banks has concentrated on the presenting special services. That has led to more successful in attracting and retaining customers. To evaluate the influencing factors on banking services improvement, information technology and knowledge management as key factors were identified. This paper is to identify the most effective indicators to assess the impact of knowledge management and information technology for improving customer service of bank on customer satisfaction.180 experts of Bank Mellat is selected as population. Sample size was calculated by using a random sampling method. 130 samples were obtained but 120 questionnaires Were returned. Data were collected through questionnaires. In order to analyze the data from the structural equation modeling and LISREL software was used. In order to ensure the accuracy of the results and sensitivity analysis, regression analysis were applied. Finally, the results show that the customer knowledge management and mobile banking have positive effect on performance of banking service, and improving this kind of services have positive effects on customer satisfaction. Manuscript profile

Open Access Article

6 - Study of Determinants of Trust the success of knowledge management systems Research in a public institution
saeide majidi

From the perspective of this study was to investigate the influence of trust on success can be addressed with appropriate policies to improve the system for improve the management of knowledge. Note that data for this study were collected by questionnaire. This research More

From the perspective of this study was to investigate the influence of trust on success can be addressed with appropriate policies to improve the system for improve the management of knowledge. Note that data for this study were collected by questionnaire. This research using the user in terms of knowledge management, including senior managers and junior and employees been done And the success of knowledge management systems has been considered as the dependent variable for the analysis and structural equation modeling is used SPSS and PLS. Based on objective and descriptive approach is Prioritizing the various factors affecting trust and confidence and the success of knowledge management systems is discussed. Manuscript profile

Open Access Article

7 - The Role of Knowledge Management in Developing Innovation in Knowledge- based SMEs
laleh jamshidi

Today era is the era of wonderful changes and developments in technology. The era that its intellectual structure is based on deepening the information and participating the creative and knowledge- based labor instead of practical labor. Hence, aware management tries t More

Today era is the era of wonderful changes and developments in technology. The era that its intellectual structure is based on deepening the information and participating the creative and knowledge- based labor instead of practical labor. Hence, aware management tries to use knowledge for confronting uncertainty factors, status conservation and creating innovation to expand its competitive arena. This implies that SMEs respect knowledge management and innovation management and use them as strategic need for pioneering in competitive arena in their plans. Nowadays the organizations, which apply the new and innovative thinks, can be successful and survive in competitive world. This article will discuss knowledge management, innovation and the role of KM in developing the knowledge – based SMEs Manuscript profile

Open Access Article

8 - Provide a road map to implement knowledge management in University
mohammadhossein goudarzi masoud movahedi alimohammad ahmadvand

One of the main objectives of universities, recognizing the current and future Knowledge needs of industry and educate students in line with these needs. One of the most effective tools to achieve this aim is using the knowledge management system in the State universiti More

One of the main objectives of universities, recognizing the current and future Knowledge needs of industry and educate students in line with these needs. One of the most effective tools to achieve this aim is using the knowledge management system in the State universities and Industrial centers of the country, and Linking the two systems together. However, the massive volume and dispersed of knowledge management issues ‎Has led that most of universities be confused and Repent on the implementation of knowledge ‎management. So the aim of this study is to evaluate the roadmaps of implementation knowledge management and provide a road map for implement knowledge management in The Comprehensive University of Imam Hossein. The study In terms of aim is applied and In terms of method is Descriptive - survey research. Statistical population of Research is Including 80 Executive expert knowledge management familiar with College campuses. Through the formula of Cochran, 45 people were selected with Targeted sampling. The road map obtained from the literature was evaluated, with a questionnaire with range of five options Likert, that its validity by the formula lashe and its reliability by Cronbach's alpha (0.91) were obtained. For confirm the model was used Hypothesis Test and for the data analysis was used Binomial Distribution. Finally, in order to implement of knowledge management in University was obtained an applied roadmap, including 11 major phases and 30 Key Activity with details and their interaction Manuscript profile

Open Access Article

9 - Identifying and prioritizing the factors affecting knowledge sharing based on Analytic Hierarchy Process (AHP) (Case study of Saipa Industrial Group)
maryam aliei

Knowledge sharing reduces costs, improves performance, improves customer service, reduces new product development time, reduces customer delivery time, and ultimately reduces costs associated with finding and accessing valuable types of knowledge within the organization More

Knowledge sharing reduces costs, improves performance, improves customer service, reduces new product development time, reduces customer delivery time, and ultimately reduces costs associated with finding and accessing valuable types of knowledge within the organization. May be. For this reason, the role of knowledge sharing is somewhat tied to the concept of knowledge management. The purpose of this article is to investigate the factors affecting knowledge sharing and prioritize them with the aim of helping to identify the role of these factors in the process of successful implementation and implementation of knowledge management in Saipa Industrial Group. In the first step, based on studies and literature on knowledge management, a researcher-made questionnaire of 5 Likert spectrum was created, which was distributed and collected in person in the form of closed interviews between two groups of external and internal experts. These factors were identified and categorized in four dimensions: 1) individual factors 2) organizational factors 3) cultural factors and 4) technology factors. In the next step, in the form of a pair of questionnaires and with the help of Expert Choice software, these factors were prioritized and weighed. According to the results of the second questionnaire, the following factors: 1) cultural factors (weighing 0.460), 2) individual factors (weighing 0.258), 3) organizational factors (weighing 0.161) and 4) technological factors (weighing 0.122) Sequences have the greatest impact on knowledge sharing. Therefore, it is suggested that managers and policy makers of Saipa Industrial Group strongly support the cultural factors in the units of the organization with the help of human resources in order to make the most of the results of knowledge sharing. Manuscript profile

Open Access Article

10 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen Lotfi

In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study More

In nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study aims to examine the role of electronic customer relationship management (E-CRM) and customer loyalty on organizational innovation with the mediating role of customer knowledge management. Therfore, the present study is considered an applied and descriptive research of the correlation type. In order to collect the required data, a standard questionnaire was used, and to verify the validity and reliability of the questionnaires, divergent validity, Cronbach's alpha indices, factor loading, and composite reliability were used, respectively. The statistical population of this research is 350 employees of Semnan province government counter offices. The number of 183 people was determined as the sample of the reseach using Cochran's formula considering the error of 0.05. The required data was collected in the second 6 months of 2019. Data analysis was done using the structural equation approach and SPSS and SMART-PLS software. Based on the results of the research, electronic customer relationship management has a positive and significant effect on the three variables of customer loyalty, customer knowledge management, and organizational innovation. In addition, the result shows the positive impact of customer knowledge management and customer loyalty on organizational innovation. Also, the mediating role of customer knowledge management in the effect of the role of managing electronic communication with customers and customer loyalty on organizational innovation is quite meaningful. Due to the impact of E-CRM on organizational innovation, it is necessery for the related managers and officials of government service organizations to implement or upgraded the electronic customer relationship management systems to use advantage of such these systems for innovation in their organization Manuscript profile

Open Access Article

11 - Knowledge Translation Model From Research to Industry Case Study: Defense Industries Research Center
Yousef Naeimaei Hossein Ali Hasan pour Mahdi Moghan Jahanbakhsh Mambini Soheyl Emamian

Knowledge Translation (KT) is the meeting ground between two fundamentally different processes: research and action. It knits them with communicative relationships. Knowledge translation is a dynamic and interactive process that includes synthesis, dissemination, exchan More

Knowledge Translation (KT) is the meeting ground between two fundamentally different processes: research and action. It knits them with communicative relationships. Knowledge translation is a dynamic and interactive process that includes synthesis, dissemination, exchange and ethically sound application of knowledge to provide more effective services and products and strengthen system. This is done through a complex system of researchers and knowledge users. Knowledge translation is catalyst for knowledge cycle in knowledge to action process. Utilization of observation and decision-making appropriate with field conditions that is proposed with knowledge translation is very useful in industrial researches. This research proposes a model for knowledge translation from research to industry (case study: A Defense Industry Research Center). By extending the concept of knowledge translation several models and structures are proposed that each one has a strategy to overcome the gap between what we know and what actually happens in practice. In this research we studied some of them and try to find an appropriate model. The proposed model has seven processes: research needs assessment, input to research, research processes, primary outputs from research, making a sample for taking customers endorsement, using product and final outcome. For data collection, interviews and questionnaires were used. The population is consisting of experts, managers and Defensive Research Centers researchers who are familiar with knowledge translation issues. Manuscript profile

Open Access Article

12 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems
Maryam Ashoori Mona Sharif khani Mohammad Jafar Tarokh

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the cus More

In recent years, many companies have integrated the activities of customer relationship management with knowledge management together as one concept. In fact, the principal reason for the mentioned integration is that the knowledge management plays a key role in the customer relationship management. The potential of bilateral relationship between these two fields and also the critical function of knowledge management in success of customer relationship management, has attracted the attention of researchers to this matter recently. The term of “customer knowledge management” is the combination of knowledge management and customer relationship management. The customer knowledge management requires applying different approaches through considering wide variety of key variables in these fields. The considered key variables for each customer knowledge management model are different according to its model. Generally, many models have been presented for customer knowledge management, including conceptual, process and system model. In this paper, we intend to develop process model which achieved from combination of business engineering model, six business processes based on customer relationship management systems, and four aspects of knowledge management in principle business activities, namely marketing, sales and services. Manuscript profile

Open Access Article

13 - The Impact of Knowledge Management on Organizational Innovation
Hasan Dehghani

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, bec More

Today, organizations are in a dynamic and competitive environment and increasingly need for bolstering up their innovation capabilities by attention to valuable knowledge and power ofcreation and use of it. Knowledge management is very important in any organization, because organizational innovation does not evolve without dynamic and collaborative knowledge management. Traditional knowledge management systems have been trying to capture formal explicit knowledge management. They could not be successfull in unlocking tacit (implicit) knowledge in the minds of employees. Today, knowledge management 2.0 is based on web 2.0 with enphasis on socialization, collaboration and interaction between people. It tries to capture the largest and most valuable distributed database in any organization, implicit knowledge that is stored in the mind of employees. Each organization which is based on knowledge management 2.0 and social capital, is called an organization 2.0 (enterprise 2.0). It obliterates official controlling and hierarchical order and focuses on socialization and collaboration of mass employees for organizational innovation through social networks. This paper tries to introduce implications of web 2.0 on organizational transforming arising by creation of knowledge management 2.0 in organization 2.0. It assists managers in understanding the leverage roll of social knowledge for development of organizational innovation. Manuscript profile

Open Access Article

14 - Enhancing Efficiency and Organizational Knowledge in Assembly Lines Using Discrete-event Simulation Techniques
Moslem Fadaei Hadi Heydari Ghare Bagh Sedigh Reisi

10.7508/jstpi.2015.02.008

In today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than More

In today’s competitive market, companies must work closely with their customers and suppliers if they want to survive and improve their own performance and to provide a better response to market forces. In a typical supply chain, information flow is more important than the other two involved flows including material flow and cash flow. It can be lead to enhance organizational knowledge. The main purpose of the research, is to identify, analyse and improve the performance of an assembly line using simulation techniques. Many factors, such as setup time, operating time, failure rate, repair rate, and production rate, can cause data to be non-stationary. Therefor, in order to analyse such complicated systems it is necessary to apply simulation techniques. The most important properties of an assembly line including bottlenecks, cycle time, buffers capacities, and the number of finished products in a given time period are investigated in the research. After data gathering, and building an appropriate simulation model, the simulation experiments were done with Enterprise Dynamic software. The simulation model is implemented and tested against real-world data and is demenostrated by a numerical example. Then, the bottlenecks and performance measures including throughput time and waiting time are identified and analysed in order to develop a new scenario in which opportunities for improvements are presented. The results show significant improvements in terms of reducing waiting time and increasing efficiencies. Manuscript profile

Open Access Article

15 - The Role of Knowledge Management on Improvement of Marketing Activities Case Study of Active Company in Medical Equipment
Peyman Akhavan Maryam dehghani

10.7508/jstpi.2015.01.004

Nowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers a More

Nowadays, Knowledge is considered as a competitive key factor in global economy. Marketing departments in each organization are the most important consumers of knowledge and generally, many effective insights in marketing are hidden in the characteristics of customers and their purchasing patterns. Therefore, development of knowledge management systems in businesses can improve decision making, enhance creativity, help compatibility with changes and cause the competitive advantage for businesses and marketing strategies. In this paper, using descriptive-survey method and questionnaire, applications of knowledge management in factors of marketing in Medical Equipment Company is considered. Evaluation is carried out through a random sampling. The quantity of the sample was determined by Kokaran formulation containing 98 individuals. Variables were normal according to kolmogorov-smirnov test. Therefore, community average test (t student) was used for data analysis. The result showed knowledge management has significant influence on most of factors in marketing. Therefore, due to increasing knowledge in organizations; managers should implement knowledge management in organization especially in marketing. But, there isn’t any relationship between knowledge management and pricing policy improved, market offering standardized, common product development and common strategy of business expansion. Manuscript profile

Open Access Article

16 - Development of an Assessment Model for Knowledge Management in Knowledge-based Organizations Study of University of Qom
Haniyeh Hoshmand Somayeh Mir Afzal jalal rezaeenour

Assessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of More

Assessment of knowledge management (KM) helps knowledge-based organizations to establish their KM process effectively. So, it is necessary to define some measures to evaluate KM process of these organizations. These indicators can measure efficiency and effectiveness of KM process in knowledge-based organizations. The purpose of this paper development of an assessment model for KM process in knowledge-based companies. In this study, a model was developed based on four enabler factors of knowledge management including “human resources, information technology, education and culture”, and four KM sub-processes including “creating, storing, sharing and applying knowledge”. The statistical sample consists of staff and faculty members of University of Qom in which the developed model is evaluated as a case study. A descriptive-survey research method was conducted in this study based on a questionnaire. The results indicate that University of Qom has not focused enough on KM process. Also, the results of the Fridman test show that none of the studied factors and processes is in a desirable condition in the university; it has been pay less attention to “Organizational culture” and “knowledge creating”, whereas “education” and “knowledge applying” have received more attention. Manuscript profile

Open Access Article

17 - Determination and Prioritization of Barriers to Knowledge Sharing at Universities and HEIs; Case study: Imam JAVAD University College
Daruosh Pourserajian Mozhgan Soltani Aliabad Mohammad Saleh Oliua

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the More

The aim of this study is to investigate and identify the barriers to knowledge sharing at a high education institute as one of the necessary steps in implementation of the process of knowledge management at universities and HEIs. On the one hand, higher education is the base of development and the main focus of human recourses enrichment in societies, Therefore implementation of knowledge management in this field is one of the basic requirements and a powerful tool for improving knowledge-based societyS as one of the elements of country’s development vision. On the other hand, by changing the slogan “knowledge is power” to “knowledge sharing is power”, knowledge sharing and extending it in organizations, between organizations and different systems has become the main process and orientation inside organizations concerning knowledge management. Therefore creating a comprehensive vision concerning the challenges and barriers of knowledge sharing and a proper understanding of its facilitators in HEIs and universities seems necessary as a pre-requisite in reaching the goals of knowledge management in the field of higher education in the country. In this regard, 29 key factors in knowledge sharing process inside organizations in 5 main categories of human resources, organizational culture, structure, systems and technology and leadership strategies have been determined and as a case study, relationships between main factors and priority of each of the mentioned factors in 5 categories have been presented at Imam Javad University College. Manuscript profile

Open Access Article

18 - Knowledge Management Establishment In Tehran Municipality And Presenting Application Model
Ali Rabiei Zeynab Khajavi

Knowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and inform More

Knowledge management is a critical success factor in today's enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of issues such as corporate culture, organizational processes, human resource management and information technology. This research has been conducted with an applied purpose and a descriptive method. Reviewing the status of indicators, structure, culture, technology, human resources, knowledge process and leadership in Tehran municipality for the establishment of knowledge management have been obtained from questionnaires through analyzing data. Then based on the highest mean encountering test(Friedman test) priorities have been classified. The statistics in this research include senior managers, middle managers, supervisors and experts of Tehran municipality which makes 1057 people all together. Among them, 285 were studied as samples. The analysis proved the appropriateness of establishing Knowledge Management in the organization. Human resources indicators, structure, knowledge processes, technology and culture are the next priorities. Manuscript profile

Open Access Article

19 - Typology of Science & Technology Parks with Knowledge Management Trend
Saeid Kharghani Mino Selseleh

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, More

Lack of integration between research and technology, and the gap between scientific ideas and goods & services, are clear facts of todays life. Developed countries have invited creative solutions to overcome such challenges. Science and Technology parks are among them, which have critical roles in integrating knowledge management loops (including creation, sharing, and applying) in the cycle of knowledge management. Science and Technology parks enable the companies to apply immediately the knowledge which has been created by the knowledge workers and scientists. In this article after reviewing the knowledge management literature, Science and Technology parks typologies is under survey. The relation between this typologies and entrepreneurship and the common points among different Science and Technology Parks are the next points. The final review is about the outcomes of applying knowledge management procedure in the Science and Technology parks. Manuscript profile

Open Access Article

20 - A Survey on Success Factors of Knowledge Management within Organizations
Tahmoress Hasangholi pour Hasan Aubedi jafari Neda Khatibian

Nowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into internat More

Nowadays, knowledge introduced as a valuable and strategic resource and also is an asset and is the most important variable for growing organizations and enterprises in this era. Knowledge management introduced as an important action for organizations move into international competition and face with new business challenges. Therefore, aiming usage of knowledge as a strategic and competitive advantage, and so organizing knowledge management development steps in organizations requires specification of effective factors on organizations decisions in usage and optimizing knowledge management. Thus studying effective factors on knowledge management success is necessary. Identifying these factors can help organizations to requirements assessment, designing, programming, executing and implementing knowledge management projects and evaluating organization maturity level in knowledge management. This paper reviews and identifies factors and variables that affect on knowledge management successfulness in organizations, and at last identify and represent key factors and variables that affect on success of knowledge management projects. This factors that categorized with an attention to literature, showing essential and important scopes that require for successful implementation of knowledge management. Organizations can access to a stable competitive and successful advantage with specifying and emphasizing this factors and right using from their knowledge resources. Manuscript profile

Open Access Article

21 - Knowledge Management; Theories, Technologies and Approaches
Hamid Shafiuzadeh

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames More

Knowledge management as an academic discipline evolved from the thinking of experts such as Peter Drucker in the 1970s, Karl- Erik Sveiby in the late 1980s, and Nonaka and Takeuchi in the 1990s. This paper places Knowledge Management in a historical perspective, frames some of the key technologies and approaches to it, and highlights some of the new opportunities within Knowledge Management. If managers ignore the importance of strategies of knowledge management, their organization will not succeed. Manuscript profile

Open Access Article

22 - An Investigation of Failure Factors Influencing Knowledge Management in Organizations
Mona Golchin pour

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by tradition More

Knowledge Management is somehow the corporations hidden assets. This process includes creation, achievement, storing, and distribution, sharing and finally applying the knowledge. Nowadays, in the rapid international market, the success will be not achieved by traditional work force, investment and the land, but it will stem from work forces ideas means knowledge - the vital new source. In this paper, by a case study, we try to find out right answers to these questions; whether establishing knowledge management is always successful and what are the main causes of failing knowledge management in corporations? Manuscript profile

Open Access Article

23 - ctual Capital as the Connecting Point of the Government, University and the Industry; A Case Study of the Knowledge Balance in the University
marziyeh Baeid far

This paper focuses on the important issues of the Intellectual Capital, which plays crucial role on the predisposition and establishment of the societies and organizations based on the knowledge and at the same time it considered as the product of the society and Knowle More

This paper focuses on the important issues of the Intellectual Capital, which plays crucial role on the predisposition and establishment of the societies and organizations based on the knowledge and at the same time it considered as the product of the society and Knowledge base organizations. This capital or asset is under consideration at the society level, government, industry and university alike, and their integration constitute the countrys Intangible or Intellectual Assets. In this paper, considering the key role of the University on establishing society or organization based on the knowledge, the technology of establishing and evaluating this kind of the capital will be investigated in the University. The paper also introduces some of the peculiarities of the Knowledge Society and characteristics of Knowledge Management and Intellectual Capital. Manuscript profile

Open Access Article

24 - Ranking Factors in Successful Implementation of Knowledge Management in Knowledge Based Companies
mahbobeh Haghi Morteza rasti bozorki Hamid Mahdavi

10.7508/jstpi.2015.01.007

Knowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organizat More

Knowledge management is one of the appropriate solutions to earn utility and efficiency in organizations. Procedure of increasing the role of knowledge in the management of organizations has caused the concept of knowledge management to become the heart of the organization's strategic policies. Accordingly, paying special attention to knowledge management and understanding the most important effective factors in its successful implementation is necessary to achieve the organization goals. Having studied various articles, in this article, 30 sub-factors in the forms of 7 main factors including leadership, organizational culture, resources and human resources, information technology, evaluation and performance measurement, strategies, processes and activities have been recognized. These factors are the effective ones in successful implementation of knowledge management in knowledge based organizations. The factors have been ranked by managers of knowledge based companies located in Isfahan Science and Technology town. According to this the priorities of main factors in the successful implementation of knowledge management have been determined in the form of resources and manpower, leadership, strategies, organizational culture, processes and activities, information technology and evaluation and performance measurement, among the effective sub-factors in successful implementation of knowledge management. Hiring qualified personnel, having the same prospect , creating appropriate space and time for brain storming and having a clear long- and short-term goals for knowledge management have the highest importance for the successful implementation of knowledge management in knowledge based organization, respectively. Manuscript profile

Open Access Article

25 - Benchmarking the Design and Implement Approaches for Knowledge Management
Mohammadreza Hamidi zadeh

To reach bright diagnosis from others, experiences and alternatives is not only the way to familiar with guidelines of future plans, but although it is a fine policy to learn from doing, processes, methods and techniques along with weaknesses and strengths coming from d More

To reach bright diagnosis from others, experiences and alternatives is not only the way to familiar with guidelines of future plans, but although it is a fine policy to learn from doing, processes, methods and techniques along with weaknesses and strengths coming from design and implement K.M. The papers objective is to show how to gather and represent K.Ms firm & how to use them for K.M.S. Different paradigms to be used to analysis K.M. based on benchmarking because utilizing them for Iranians firm is very important theme. The outlines of the paper based on strategic priorities and management commitment by survey different cases to catch fine intuition from individual K. and org.K. . K.M. principles, implement alternatives, gather, present, disseminate and measure KM, K. Environment explanation for formatting K. types and sources. The papers approaches extended on benching firms procedures about them. Manuscript profile

Open Access Article

26 - Knowledge Management,Culture, and Higher Education
Mohammadali Neumati

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and More

This article has been prepared in an attempt to introduce the reader implication of knowledge management and culture of knowledge in the process of higher education development. It consists of three parts. The first part is designed to give the reader an analytical and historical insight into the major challenge in knowledge management involves organizational culture of knowledge sharing.The second part, the main body of the article, devoted to explored the importance of creation, development management of this strategic and its implication at universities and higher education institutions. In the final part, the role of information technology, human resource, and methodes in the process of knowledge management will be discussed. Manuscript profile

Open Access Article

27 - Different points of view for Relation of Knowledge Management and Business Intelligence
hasan rangriz nasim afshari

10.7508/jstpi.2016.01.002

Nowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good d More

Nowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good decision making about them plays a central role in the future success or failure of organizations. Two important concepts that have important role in managers’ decision makings are Business Intelligence (BI) and Knowledge Management (KM). Business intelligence and knowledge management are relative concepts to each other .The relations between these concepts has not been yet offered clearly and determining the boundary of these two concepts is difficult for managers. Researchers have considered different links between them. In this paper, business intelligence and knowledge management will be defined and then different viewpoints about the type of relationship between these concepts will be expressed. In general, it is recognized that knowledge management and business intelligence both have common and same goal which is improving decision-making process and finally improving the business performance. Implementation and execution of these concepts would consider as organization's competitive advantage. However, knowledge management, including both explicit and tacit knowledge, and also considers unstructured data, while business intelligence generally focuses on explicit knowledge. Finally, concluded that, knowledge management and business intelligence should be integrated regardless of the type of relationship between them, because each has advantages and disadvantages. Manuscript profile

Open Access Article

28 - Providing a Model for Evaluating Knowledge Management Systems Using Balanced Scorecard at Pars Khodro Company
Behzad Hasani ٌRocxana Fekri

10.52547/jstpi.21036.18.71.55

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical populatio More

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical population included all experts and top managers of Pars Khodro Company (157 people) and sample size was 111 people based on Cochran formula. Data were collected using a questionnaire designed by previous studies and expert opinions. Content validity index (CVR) was used to determine the validity of the questionnaire and Cranach’s alpha coefficient of 0.728 was used to determine its reliability. Data were analyzed using SPSS and EXPERT CHOICE statistical software. The results showed that: BSC's vision is financial, customer, growth and learning and internal processes respectively. From the financial point of view, the CEO's financial knowledge is the highest and avoidance of duplication of costs is the lowest, and from the customer's perspective, the highest priority is to improve the quality of customer service and the customer's least. And change in the system is the least important of the improvements, and lastly, the internal process view has the least degree of effectiveness of the system in achieving the most desirable organizational objectives and document size. Manuscript profile

Open Access Article

29 - Effects of knowledge management strategy on organizational performance ( case study :Bandar Abbas Industrial Towns)
Mohammad Taqi Amini Mohammad خیری عیسی جمعه زاده

Today organizations must be able to gain the necessary knowledge for modernization of their products and improvement of their processes, and also spread this idea among their stuff and apply in their all daily activities. In knowledge-based economy, organizations use kn More

Today organizations must be able to gain the necessary knowledge for modernization of their products and improvement of their processes, and also spread this idea among their stuff and apply in their all daily activities. In knowledge-based economy, organizations use knowledge management as an essential factor for better performance and to gain the advantage of competition, and in this respect knowledge management strategies play main part in improvement of organizational performance. This article has studied the effect of knowledge management strategy on organizational performance in companies located in Bandar Abbas Industrial Town. Main goal of this study has been the study of effects of knowledge management strategy on organizational performance in companies located in Bandar Abbas Industrial Town in 1393. In terms of the goal of research this study is an applying study, and in terms of method of data collecting is descriptive-surveying research, and in terms of relation between variables of the study it is of correlation type and specifically is based on structural equations. The tool for collecting data is questionnaire. Statistical population of this study was 475 people of managers, deputies, and middle-rank managers of Bandar Abbas industrial towns, that 212 people were chosen as sample using Morgan table to specify the sample size. Analyzing data was done using community average exam and structural equations model. The findings of this study showed that there was positive and meaningful relation between setting knowledge management and organizational performance in Bandar Abbas Industrial Town. Manuscript profile

Open Access Article

30 - Relation between Knowledge Management and Effectiveness of Small and Low-Tech Enterprises
سعيد حسين رفيعي سمانه همايوني حبيب‌الله طاهرپور كلانتري

Along with development in management literature, several solutions have been introduced to improve the effectiveness of organizations. Knowledge management as one of these solutions has been widely considered and using it, as a new method, is one of the organization’s n More

Along with development in management literature, several solutions have been introduced to improve the effectiveness of organizations. Knowledge management as one of these solutions has been widely considered and using it, as a new method, is one of the organization’s necessities. But firstly this point should be mentioned that prior to the current development of knowledge management literature, knowledge management existed in organizations in traditional ways for years and should be considered in any new development in this field. Secondly, it has been observed that sometimes knowledge management new solutions are considered independent from their roles in organization effectiveness and KM comprehensive systems are recommended by management consultants as a definite effectiveness promotion solution. This article reflects the results of a research that has been conducted with two main goals, in organizations with small size and low technology level. First, study the level of knowledge management, in its traditional form in these organizations. Second, study the relationship between KM and effectiveness of these organizations. Manuscript profile

Open Access Article

31 - Readiness Assessment Framework for Knowledge Management Implementation
پيمان اخوان مهران کرمي

Regarding the fact that most failures in implementation of knowledge management have roots in unpreparedness of organizations; assessing organizations readiness has not significantly been regarded. Previous studies had a great deal of gaps and limitations. They had just More

Regarding the fact that most failures in implementation of knowledge management have roots in unpreparedness of organizations; assessing organizations readiness has not significantly been regarded. Previous studies had a great deal of gaps and limitations. They had just been looking for effective factors on readiness for implementing of knowledge management through case studies more than other subjects; however, an operational and integrated framework has not been among their findings. This research introduces steps for implementing readiness assessment by offering operational framework. Some guidelines are also offered for compensating limitations and filling the gaps found in previous studies. In order to validate the results and the suggested framework we have received opinions of experts and they have been analyzed using appropriate statistical tools. Results of this analysis indicate general agreement and consensus of experts on the authenticity of suggested framework Manuscript profile

Open Access Article

32 - An Investigation of Knowledge Management capability success factors in small Technology based enterprises in Technology Incubators
مصطفی کاظمی Gholamreza Malekzadeh

Success Factors in Knowledge Management (KM) capability in small and medium enterprises (SMEs) have less been systematically investigated. Existing studies have derived their CSFs from large companies' perspectives and have not considered the needs of small businesses. More

Success Factors in Knowledge Management (KM) capability in small and medium enterprises (SMEs) have less been systematically investigated. Existing studies have derived their CSFs from large companies' perspectives and have not considered the needs of small businesses. In this article, existing studies on Knowledge Management capability success factors were reviewed and their limitations were identified. By integrating insights drawn from these studies, the authors proposed a set of 11 CSFs which is believed to be more suitable for SMEs. An empirical assessment was conducted to evaluate the extent of success of proposed propositions using experts’ opinions. The overall results from the empirical assessment were positive, thus reflecting the appropriateness of the proposed success factors. The set of success factors can act as a list of items for SMEs to address when adopting KM. However it can provide a common language for managers to discuss and study the factors crucial for the success of KM in SMEs. The results show that adequate and suitable leadership and management supports, use of Information Technology, bussiness strategies, motivation, resource availability, personnel education, human resource management, performance assessment measures, infrastructures and Knowledge Management processes can increase Knowledge Management capability in small firms. Organization culture, Leadership and management and leader supports and Information Technology were the most important factors Manuscript profile

Open Access Article

33 - Reviewing the role of knowledge management tools in employee empowerment using Fuzzy AHP (Case study in knowledge-based companies located on science and technology parks)
میثم جعفری حامد نوذری محمد ابراهیم صادقی سید سعید منجم زاده

Employees are critical factors for organization survival Therefore, empowering of them can play an important role in increasing the competitiveness of organizations. Studies show that five dimensions are effective in empowering which includes: "work meaning", "competenc More

Employees are critical factors for organization survival Therefore, empowering of them can play an important role in increasing the competitiveness of organizations. Studies show that five dimensions are effective in empowering which includes: "work meaning", "competence", "self-determination", "impact" and "trust". Knowledge management is one of the issues connected to human resource management and employee empowerment and various tools are used in processes related to knowledge management in organizations. The aim of this study is evaluation of knowledge management tools in employee empowerment. Therefore, seven knowledge management tools were selected by asking experts’ point of views. The statistical population of this study was considered the Knowledge-based companies located in science and technology parks and ultimately 43 questionnaires were studied. In this study Fuzzy AHP were used in order to ranking of seven tools of knowledge management. Results shows that among of seven tools “by asking experts’ point of view” and “In-service training” have greatest effect on employee empowerment and “Job Rotation” and “impact” have minimal effect on employee empowerment Manuscript profile

Open Access Article

34 - Review and explain of the causal role of Knowledge Management in effectiveness of the Learning Organization (Case Study; Iran University of Science & Technology / IUST)
مرضیه باقری

In this study, the goal was to examine and explain the causal role of knowledge management in the effectiveness of the learning organization. Methods of survey research and data collection tool was the questionnaire. A comprehensive questionnaire to measure effectivene More

In this study, the goal was to examine and explain the causal role of knowledge management in the effectiveness of the learning organization. Methods of survey research and data collection tool was the questionnaire. A comprehensive questionnaire to measure effectiveness of the organization - has been designed and implemented according to The four functions of social system model of Parsons (Adaptation, Effectiveness,Unity and coherence, Stability & Maintain patterns), and Knowledge Management –was designed and employed according to Nonaka and takeuchi’s model. Data collected from the teaching staff of the University of Science and Technology.According to the analysis of research data, and the causal relationship between two variables, a positive meaningful relationship between KM Elements (Socializing, externalizing, combination, internalization) and the effectiveness of the learning organization was identified, and the direction of the relationship was detected of KM towards the learning organization. Also our findings indicated that demographic factors (Age, Work experience, Education level, Employment status, Position) of the above equation, have significant impact, Where as Gender has no effect. Manuscript profile

Open Access Article

35 - Improvement of mining association rules in selecting knowledge groups in the project team with using data mining techniques combined by TOPSIS technique
skch skch Ahmad نورنگ majid hasani دانيال بيدگلي

The role of knowledge management in project management is important and appropriate implementation of this is fairly effective in the efficiency of project management. Identification and using of knowledge groups is one of the principal components of knowledge manageme More

The role of knowledge management in project management is important and appropriate implementation of this is fairly effective in the efficiency of project management. Identification and using of knowledge groups is one of the principal components of knowledge management. Using association rules to identify the relationship between knowledge groups of the project team can improve and increase utilization of knowledge groups. In order to discover association rules between variables, there are different methodologies that can lead to different results. In this study considered utilization of three methodology to discovery initial of association rules in knowledge groups between project team members.The identified basic rules are checked with multi-criteria decision making technique and then classified. The results of this study as for utilizing a combination of methodologies of discovering the association rules and final classificating rules with TOPSIS technique can introduce the association rules among knowledge groups in project teams that these results lead to the promotion of knowledge management performance in project management. Manuscript profile

Open Access Article

36 - Effects of knowledge management strategy of employee empowerment and organizational agility
رضا سپهوند

The purpose of this study was to investigate the impact of knowledge management strategies on employee empowerment and organizational agility. The population of Lorestan is 500 employees using Cochran formula sample size of 174 subjects were selected by simple random sa More

The purpose of this study was to investigate the impact of knowledge management strategies on employee empowerment and organizational agility. The population of Lorestan is 500 employees using Cochran formula sample size of 174 subjects were selected by simple random sampling. Data questionnaire with a Cronbach's alpha of 89 percent to measure knowledge management strategies, Asprytzr standard questionnaire to measure employee empowerment and Goldman standardized questionnaire was used to measure organizational agility. For the final assessment data, Cronbach's alpha is equal to 91 percent has been used and has been used to determine the validity of validity. Software for data analysis spss and Amos has been used. The results showed that the strategy of knowledge management and organizational agility by empowering employees and 95% confidence level, there is a significant positive correlation. Manuscript profile

Open Access Article

37 - Model to measure the effect of knowledge on intellectual capital in a knowledge-based center
پيمان اخوان

Abstract According to Environmental challenges organizations have to use knowledge management and intellectual capital. It seems knowledge is crucial for organizations. Intellectual capital and intangible asset are the base of economic competitive advantage, that provi More

Abstract According to Environmental challenges organizations have to use knowledge management and intellectual capital. It seems knowledge is crucial for organizations. Intellectual capital and intangible asset are the base of economic competitive advantage, that provided knowledge and organizational techniques and skills with proper communication with customers and business experience along the way and relied on the. They move towards the knowledge economy with major challenges such as dynamics and uncertainty and complexity faced. In this condition necessary to learn more about intellectual capital and its immediate control. It has increased identify and manage intangible assets companies. In this study, the impact of processes of knowledge management on intellectual capital in a knowledge-based center moderated. Founds showed knowledge management processes have a significant effect on intellectual capital. In order to fertilize intellectual capital could be used knowledge process dimensions change. Manuscript profile

Open Access Article

38 - The Effect Of Customer Knowledge Management Performance With Moderating Role Of Innovation Capability In Insurance Industry : A Case Study On Alborz Insurance Company
nasrin talaeefard Farhad Sanjarifard nader salehi

Abstract The general objective of this research is to identify the effects of customer knowledge flows on the performance and dimensions of innovation in organizations and to illustrate some of the important benefits of knowledge flows of customers in organizations. Wh More

Abstract The general objective of this research is to identify the effects of customer knowledge flows on the performance and dimensions of innovation in organizations and to illustrate some of the important benefits of knowledge flows of customers in organizations. Which benefits from the interaction between the external and internal environment and brings unique privileges to the organization. This research is descriptive-correlational. In this research, after identifying the factors and dimensions and indicators of variables, a researcher-made questionnaire was designed based on the Likert spectrum and distributed among 200 managers of the Alborz Insurance Company. Then performance measures and customer knowledge management, business innovation and business were categorized using structural equation analysis. Finally, the research model was evaluated using PLS software. The results of the research showed that customer knowledge management has an impact on business performance with mediating the ability to innovate in the insurance industry. Manuscript profile

Open Access Article

39 - A Survey on the Current Status of Knowledge Management of Payame Noor University of Khuzestan Province
abbas abbas por Farhad Kianfar mohamad reza nili ahmad abadi hamid rahimiyan esmat momeni

The present study was conducted with the aim of investigating the present status of the knowledge management level of Payame Noor University of Khuzestan province by descriptive and survey research. The statistical population of this study is all faculty members of Paya More

The present study was conducted with the aim of investigating the present status of the knowledge management level of Payame Noor University of Khuzestan province by descriptive and survey research. The statistical population of this study is all faculty members of Payame Noor University of Khuzestan who have 171 people. The same number is selected as a statistical sample. The data gathering tool was a researcher-made knowledge management questionnaire based on the Unica and Tike Uchihi model, whose validity was confirmed using statutory guidance and counselor's opinion, and its reliability was obtained by Cronbach's alpha, with a figure of 0.88 the internal consistency of the questionnaires was internal. To analyze the data, descriptive statistics such as mean and standard deviation, as well as inferential statistics methods, were used to examine the existing status of knowledge management levels. The findings of this study showed that Knowledge Management in the field of hidden knowledge, knowledge outsourcing process, synthesis process, internalization process, collective hidden knowledge of knowledge socialization level, Knowledge socialization process in higher than average condition in Payame Noor University of Khuzestan province. And the significance level obtained also confirms the researcher's hypotheses about the existence of knowledge management levels mentioned in Payame Noor University of Khuzestan. Ultimately, the only obvious individual's knowledge of the university was below average. Also, the apparent collective knowledge that comes from the collection of knowledge synthesis process is also relatively weak. The results of this study showed that of the four levels of knowledge of the model in the studied university, according to the obtained points, the three levels of internal and external knowledge transfer are in a desirable situation, and only the level of knowledge of the combination is in a relatively weak position It needs to pay more attention to this level of knowledge, meaning that the university has not performed at this level and offers the necessary proposals at the end. Manuscript profile

Open Access Article

40 - Identifying and prioritizing the guideline principles of successful deployment of agile knowledge management with Delphi approach at growth centre of technician and knowledge based units at imam Hussein comprehensive university
Mahdi Farmani Jabar Babashahi Mohammad arabi Esmail laali

Today, organizations need to strategically use their resources to succeed in the field of competition. One of the vital resources of organizations is their potential and actual knowledge. In this regard, management of these resources is also very important. During recen More

Today, organizations need to strategically use their resources to succeed in the field of competition. One of the vital resources of organizations is their potential and actual knowledge. In this regard, management of these resources is also very important. During recent decades, most of organizations have realized this importance and have implemented agile knowledge management in organization in pursuit of their goals. But many of these projects have failed due to various reasons. In this research, the researcher has tried to identify the guiding principles that will help the successful implementation of agile knowledge management at the growth centre of technician and knowledge based units at Imam Hossein comprehensive University. The statistical population of the study includes all the professors of the growth Centre of Technician and Knowledge based Units of the Imam Hossein comprehensive University. This research has two steps. Initially, using the review and analysis of the related research, the principles of agile knowledge management were extracted and identified. In the second step, the Delphi method was used to identify and rank the principles of agile knowledge management at the growth centre of technician and knowledge based units of Imam Hossein comprehensive University. Based on panel members' comments and the results, the 25 principles with the Kendall coefficient of 0.809 were obtained by consensus among the experts. Generalizing the comments of the experts, the guiding principles for the implementation of agile knowledge management ware developed and ranked. Manuscript profile

Open Access Article

41 - An Impact model of Personal Knowledge Management and Ledership Style on Organizational Performance in the Tehran Municipality
vajholla ghorbanizadeh Mohammad sadeghi

Knowledge-based age, in which knowledge, as the most important capital of organizations, requires a different managerial approach to organizational issues and employees. Therefore, influential leaders in the form of a pension will evaluate the amount of production, diss More

Knowledge-based age, in which knowledge, as the most important capital of organizations, requires a different managerial approach to organizational issues and employees. Therefore, influential leaders in the form of a pension will evaluate the amount of production, dissemination, exchange and application of knowledge among their employees in order to achieve organizational goals and improve the performance of the organization. The purpose of this research is to investigate the effect of individual knowledge management and leadership style on organizational performance in Tehran municipality. The research type is descriptive-survey based on the purpose of the research and the method of data collection. The statistical population of this research is directors, advisers and expert experts of the municipality of Tehran in the highest organizational occupation (three categories) in terms of career 14 - 15 - 16 which is equal to 2467 people. The appropriate sample for this study was 332 people based on Cochran's formula. In this research, a questionnaire was used to collect data. In order to fit the conceptual model of research and hypothesis testing, structural equation modeling and LISREL software were used. The results of the research show that the variables of individual knowledge management and leadership style have a significant effect on organizational performance of Tehran municipality; also, the effect of individual knowledge management variable on approved leadership style. Manuscript profile

Open Access Article

42 - Comprehensive Design Of Empowering Human Resources Using Knowledge Management (Case Study I.R.I Customs)
محمد سعید پوررضا mohamadAli sarlak Ali Jamshidi

Summary Human resources are the most valuable resource of an organization that can shape the competitive advantage of today's organizations to cope with widespread environmental changes. Powerful human resources are the winners of today's organizations. The purpose of More

Summary Human resources are the most valuable resource of an organization that can shape the competitive advantage of today's organizations to cope with widespread environmental changes. Powerful human resources are the winners of today's organizations. The purpose of this research is to achieve and design a comprehensive human resource empowerment model with the help of knowledge management in the Islamic Republic of Iran Customs. In this study, the qualitative research method (Delphi) was used and the opinion of Islamic Republic of Iran Customs experts and academic experts in the fields of knowledge management and human resources empowerment were used. This method was performed in three rounds and two dimensions, ninety components and sixty-six indices were identified. Also, Delphi process was extracted after removing two-dimensional low-average components, nineteen components and forty-six indices for model design. After determining the weights of each of the components and indices, the highest ranked indices in each component were selected to design the final model and the final model was designed. Manuscript profile

Open Access Article

43 - Investigating the Relationship between Knowledge Management Processes and Factors Affecting Human Resources Empowerment
mohammadsaeed POUR REZA mohamadAli sarlak Ali Jamshidi

Summary Human resources are the most valuable resources of an organization that collect and store in their minds as experiences, experiences, trends, solutions, initiatives, etc. as a knowledge base. When this knowledge was implicitly and explicitly taken out of the ha More

Summary Human resources are the most valuable resources of an organization that collect and store in their minds as experiences, experiences, trends, solutions, initiatives, etc. as a knowledge base. When this knowledge was implicitly and explicitly taken out of the hands of the organization and managed, It can be fruitful and can help achieve organizational goals. This happens during the knowledge management process. The process of identifying, producing, disseminating, integrating, and applying the right knowledge at the right time by the right person in the knowledge management organization. This article attempts to describe and define knowledge management and the relationship between knowledge management and human resource empowerment while explaining the impacts of knowledge management on human resource empowerment. Summary Human resources are the most valuable resources of an organization that collect and store in their minds as experiences, experiences, trends, solutions, initiatives, etc. as a knowledge base. When this knowledge was implicitly and explicitly taken out of the hands of the organization and managed, It can be fruitful and can help achieve organizational goals. This happens during the knowledge management process. The process of identifying, producing, disseminating, integrating, and applying the right knowledge at the right time by the right person in the knowledge management organization. This article attempts to describe and define knowledge management and the relationship between knowledge management and human resource empowerment while explaining the impacts of knowledge management on human resource empowerment. Manuscript profile

Open Access Article

44 - Presenting a model for explaining the impact of knowledge management on the lean of services based on the maturity level of organizational KM: A case study of Payam Noor University
Mohadeseh Nikookar Roxana Fekri Marzieh Babaeianpoor peyman Akhavan

The lean approach seeks to eliminate non-value-added activities and knowledge management to create and apply useable and accessible knowledge for value creation. Therefore, knowledge management is predicted to have a significant impact on the leanness of an organization More

The lean approach seeks to eliminate non-value-added activities and knowledge management to create and apply useable and accessible knowledge for value creation. Therefore, knowledge management is predicted to have a significant impact on the leanness of an organization. On the other hand, despite the fact that the service sector has become a major resource in the economies of the countries, there is little research on how to implement a lean approach in this sector. The purpose of this study was to investigate the effect of knowledge management on lean service. For this purpose, the dimensions of lean service were first extracted using the grounded theory. In the following, a questionnaire was designed to measure the maturity level of organizations’ knowledge management. Then, structural equation modeling was performed to illustrate the impact of knowledge management on lean service of Payam Noor Universities by using Smart PLS 2 software. The statistical population of this study is all employees, professors, managers and assistants of Payam Noor Universities. Using sample random sampling, 200 questionnaires were distributed to the statistical population, 157 of which were completed and analyzed. After making sure that the measurement and structural models of the research are acceptable, the results suggest that KM plays an important role in improving the lean of Payam Noor Universities. In the field of knowledge management, factors such as knowledge management leadership, organization’s processes, people and knowledge managements’ outcomes have greatest impact on lean service at Payam Noor University. Therefore, managers of Payam Noor University can improve the maturity level of the knowledge management of the organization and then improve the lean status of their organization by focusing on these factors. By applying this model, service managers, especially university managers, can provide an appropriate platform for their use in managing these organizations through the link between knowledge management and lean. Manuscript profile

Open Access Article

45 - Designing the maturity model of knowledge management in cultural organizations ) Case study Art and Cultural Organization of Tehran Municipality(
Ali Ali Mohammadi, Younos Vakil Alroaia Ismail Kavossi BAHRAM alishiri Alireza Ebrahimpour

In the age of knowledge economy, today's organizations need knowledge management more than ever. Given the increasing development of information and communication technology and assessments in this field, the maturity of knowledge management in many organizations is imp More

In the age of knowledge economy, today's organizations need knowledge management more than ever. Given the increasing development of information and communication technology and assessments in this field, the maturity of knowledge management in many organizations is imperative and affects the future performance of the organization. Cultural Municipality of Tehran is one of the most capable organizations for knowledge management maturity. This research was a qualitative study in the cultural organization of Tehran Municipality. The statistical population consisted of experts who had reached theoretical saturation through 15 interviews with purposeful sampling. The researcher has achieved the knowledge management maturity model by using data base method and triple coding. The results showed that causal conditions (including organizational culture of knowledge sharing, having technology infrastructure, long-term investment, having a knowledge management roadmap), contextual conditions (including senior management support, organization life cycle, dispersion and multiplication of organization centers, and Expert manpower), interventionist conditions (including the role of sovereignty, intellectual property rights and competitors) affect strategies (including human resource empowerment, knowledge-based organization, implementation of knowledge management strategy, re-design of reward system and redesign). And strategies on outcomes (including improving decision making, developing and creating new knowledge, and more) Creativity, innovation, and identity influence the organization. Also, contextual conditions affect the central category of knowledge management maturity. Manuscript profile

Open Access Article

46 - Designing an Innovation System and Attraction Idea in an Intelligent Electric Energy Network Based on Framing and Structural Equation Analysis
Fatemeh Saghafi

Undoubtedly, one of the main drivers of economic development in any country is the spread of technological innovations. Since Shumpeter, in his famous book in 1912, Emphasizes the role of innovation as a factor in the economic growth of nations, Many thinkers in this f More

Undoubtedly, one of the main drivers of economic development in any country is the spread of technological innovations. Since Shumpeter, in his famous book in 1912, Emphasizes the role of innovation as a factor in the economic growth of nations, Many thinkers in this field trying to explain the concept of innovation and the causes of its formation and its implications in various economic, social and managerial contexts. This research is based on a comprehensive understanding of technology and knowledge management system, Trying to extract key factors in the success of a knowledge management system In order to improve the performance of the technology and Consequently, it has created an idea of absorption in intelligent electrical energy networks. The purpose of this paper is to design an innovation and absorption system in an intelligent electric energy network based on a framing approach and structural equation analysis. to this purpose First, theoretical model with respect to the research background and also the concept of mental accounting and the framing effect developed. and then, based on the views of a sample of the statistical community of academic experts and scholars, The model was designed and optimized in the form of structural equations. Manuscript profile

Open Access Article

47 - Localized Content Analysis Model of Four Pillars of Knowledge Management Based on Sustainable Change Approach
Tahereh TashayoieNejad Mohsen Ghadami Mohammad Taghi Ziae Bigdeli hamide reshadatjoo Maryam Khaliliaraghi

10.61186/jstpi.27259.19.74.61

The purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts More

The purpose of this study is to present a localized content analysis model of four pillars of knowledge management based on the continuous change approach. This study is the practical research in terms of orientation. The statistical population includes academic experts and theoretical experts. Theoretical experts include university professors who are knowledgeable in the field of knowledge management. Experimental experts also include managers with more than 15 years of experience in the Export Development Bank. Non-probabilistic and purposeful methods have been used for sampling. The sampling process continued and finally 11 experts participated in this stage. Using qualitative analysis of grounded theory, a number of concepts of extraction and coding of indicators were performed. Following the research process and its quantitative part, by performing the fuzzy Delphi technique in 3 rounds, the criteria obtained from the qualitative analysis of the research were screened and validated. Then, ISM method was used to identify the relationships of the localized model of the four pillars of knowledge management based on the continuous change approach and to reflect the internal relationships between the criteria. Based on data analysis in the structural-interpretive modeling section, knowledge management (WM) is first level or dependent. The variables of organizational leadership (OL), organizational culture (OC), organizational technology (OT), organizational learning (LO) are the second level. The variable of continuous change (CC) is the third level. Finally, the variables of personal competence (SC), mental patterns (MP), shared vision (SV), team learning (TL), systemic thinking (ST) are in the fourth level. Manuscript profile

Open Access Article

48 - Analysis of the Impact of Intellectual Capital on Organizational Performance with the Mediating Role of Knowledge Management in Iranian Oil Terminals Company
Elham Nowrouzi cheshmeh ali SeyedAligholi Rowshan Milad Vafadar

Nowadays, the performance of organizations cannot be judged solely on the basis of financial criteria, because research has shown that the market value of companies and financial institutions is mainly non-financial assets to which assets intangible or intellectual capi More

Nowadays, the performance of organizations cannot be judged solely on the basis of financial criteria, because research has shown that the market value of companies and financial institutions is mainly non-financial assets to which assets intangible or intellectual capital. This study is tended to identify the dimensions of intellectual capital and knowledge management and their impact on organizational performance in IOTC. This research has been done by using a descriptive analyzing method. The population sample in this study was the managerial members of the company (managers and supervisors) which included 214 individuals at the time, and was conducted by a census method, the structural equation modeling is utilized for data analyzing. The results of data analysis indicate that the proposed model has a suitable fitness. In this model, human capital (HC), structural capital (SC) and relational capital (RC) had positive effect on organization performance, and also these components have indirect positive effect as a mediating role of knowledge management on organization performance, which the impact of each factor has been specified and ranked; then some suggestions have been made accordingly. Manuscript profile

Open Access Article

49 - Studying Challenges of Knowledge Management Maturity with a Strategy-based Approach (Case Study: of Khuzestan Regional Electric Company)
Mehdi Mohammadi hadi zamani jafar torkzadeh Ghasem Salimi

The aim of this study was to assess the strategic based approach of knowledge management maturity in Khuzestan Regional Electric Company. The research method was descriptive. The statistical population included 48 experts of this company related to the knowledge managem More

The aim of this study was to assess the strategic based approach of knowledge management maturity in Khuzestan Regional Electric Company. The research method was descriptive. The statistical population included 48 experts of this company related to the knowledge management process, because limitation of population, all of them were selected. The research instrument was Kruger's Strategic-Oriented Knowledge Management Maturity Assessment Questionnaire. After calculating the questionnaire validity and reliability, it distributed among population. For data analyzing, SPSS20 software and descriptive statistics including mean and standard deviations, median and minima and maximum were used. It should be noted that for assessing the maturity of each individual strategy-oriented knowledge management phases, comparison of median with second quartile (equivalent to 50%) was used. The results showed from six stages of maturity, four stages included as follows: decision on knowledge management, formulation knowledge management strategies and Implementation of knowledge management strategies. From 97 indexes, 34 indexes were lower than average score that have been reported as inconvenience of company knowledge management. The strategy of the company should be reviewed and knowledge management should be one of the main pillars of the organization's strategy. Manuscript profile

Open Access Article

50 - Investigating the Role and Importance of Chief Knowledge Officers in Knowledge Management Development from the Point of View of Faculty Members (Case Study: Shahid Beheshti University)
Mahmoud Haghani Mahmoud Abolghasemi Elaheh Seyedmirza

The present study was conducted to investigate the role and importance of chief knowledge officers in knowledge management development at Shahid Beheshti University. Of a total of 831 academic staff a random sample of 135 was selected by Stratified Random Sampling metho More

The present study was conducted to investigate the role and importance of chief knowledge officers in knowledge management development at Shahid Beheshti University. Of a total of 831 academic staff a random sample of 135 was selected by Stratified Random Sampling method. To collect data, a researcher-made questionnaire was developed and validated by experts. Using quantitative approach, a descriptive correlational research was conducted. The 21 items of this questionnaire addressed the components of knowledge management (maintenance, acquisition, transfer, and application of knowledge) whereas other 19 items explored the impact of the chief knowledge officer. Research data were analyzed through Structural Equation Modeling (SEM). The results showed a significant relationship between the role of chief knowledge officer and the components of knowledge management. In the light of chief knowledge officers’ position, the most important factor was the application of knowledge then the knowledge acquisition variable، knowledge transfer، and knowledge preservation were influenced by the role of chief knowledge officers in knowledge management development. Manuscript profile

Open Access Article

51 - Investigating the Impact of Knowledge Characteristics on Green Innovation with Mediating Role of Knowledge Management Strategies (Companies active in Khorramabad industrial towns)
Amir Ghafourian Shagardi Seyed Najmeddin mousavi Ali shariatNajade

This research is applied in terms of method and includes descriptive-correlation research. The statistical population of the present study is the managers of industrial units in industrial states in Khorramabad city. The statistical population are 160 people who based o More

This research is applied in terms of method and includes descriptive-correlation research. The statistical population of the present study is the managers of industrial units in industrial states in Khorramabad city. The statistical population are 160 people who based on the Morgan table, 112 manager were selected as sample size. Using a simple random sampling questionnaire was distributed. To measure the variable of knowledge properties, Teresa et al. (2006) questionnaire, which includes three dimensions of complexity, parity and explicit, was used. to measure green innovation from the Subaramanium Vivend (2005) questionnaire, which included four dimensions of greenhouse business innovation, green process innovation , Green Product Innovation and Green Technology Innovation were used, and Nicolas et al. (2011) questionnaire, which includes 8 questions, were used to measure the variable of knowledge management strategies. To analyze the data and test the research hypotheses, Structural Equation Modeling Method has been used with the help of PLS software. The results of the research show that knowledge properties have a positive and significant effect on green innovation and knowledge management strategies, and that knowledge management strategies have a positive and significant effect on green innovation. Manuscript profile

Open Access Article

52 - Extracting Systems of Knowledge Management ecosystem, using data mining techniques
Maryam Hourali amir Mohtarami

Knowledge management is the process of creating, sharing, using and managing knowledge of an organization. A knowledge management system is known as a knowledge base and is a comprehensive system that can provide many methods for providing documentation. The knowledge m More

Knowledge management is the process of creating, sharing, using and managing knowledge of an organization. A knowledge management system is known as a knowledge base and is a comprehensive system that can provide many methods for providing documentation. The knowledge management system is a platform that covers the organization's collective knowledge and creates a centralized repository for storing and accessing the organization's activities. organizations do this through a tool or software specifically designed for knowledge management. Knowledge management systems refer to a class of information systems applied to organizational knowledge management and have been developed to support and promote organizational processes of creating, storing, retrieving, transferring and applying knowledge, in the company's organizational workplace. Various categories of knowledge management systems have been presented in articles. In this article, the main principles of knowledge management have been extracted with a new approach. For this purpose, first the main life cycle activities have been identified. Then, by reviewing conventional knowledge management systems and brainstorming sessions, the main services have been identified. Finally by applying clustering on the extracted services based on the k-means algorithm, the services have been clustered and the main systems have been extracted. In order to evaluate the quality of extraction systems, we have benefited experts, and experts in the field of knowledge management evaluated the quality of extraction systems at an optimal level. It is expected that by implementing these systems in different industries, it will be possible to help spread knowledge management in the industry as much as possible. Manuscript profile

Open Access Article

53 - Components and indicators of the model of establishing knowledge management in the organization
َAbbas Zamaani Tabaghdhi Leyla Hoseini Tabahgdehi Hossein momenimahmouei

The purpose of the current research is to investigate the pattern of establishing knowledge management in the education organization. The approach of the present research is qualitative and its method is a systematic review based on the model of Wright et al. (2007). Th More

The purpose of the current research is to investigate the pattern of establishing knowledge management in the education organization. The approach of the present research is qualitative and its method is a systematic review based on the model of Wright et al. (2007). The research community consists of 218 articles about knowledge management in educational organizations, which were presented in reputable scientific journals between 2016 and 2022 and 2013 and 2014. The research sample includes 32 articles that were collected purposefully and selected based on thematic data monitoring. The research data were collected from the qualitative analysis of the studied documents. Based on the data analysis, the competences of the consultants were classified in 4 dimensions and 17 factors. These dimensions include the behavioral dimension (including the characteristics of perceptive skills, media literacy, knowledge management, motivation and commitment), the organizational dimension (including factors; organizational knowledge management strategy, human resource management approach, career path, knowledge management strategies pedagogical, organizational management approach, mentoring and organizational culture), cultural-social dimension (including characteristics such as cultural-social attitude and social capital) and contextual dimension (including factors; providing infrastructure and support) . According to the results, in order to establish knowledge management in the organization, all individual, organizational, and social fields should be considered, and this requires extra-organizational attention. Manuscript profile

Open Access Article

54 - Examining the role of influencing factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry
Mohammad bashokouh Iman Ghasemi hamedani

10.61186/jstpi.40640.19.75.42

In the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effecti More

In the 21st century, the growth of new technologies, especially in tourism, is inevitable. The development of information and communication technology has also caused significant changes in tourism behavior. The current research is devoted to the analysis of the effective factors on value co-creation through technologies equipped with artificial intelligence and knowledge management in the tourism industry. This research is descriptive-correlation type. The statistical population of the research consists of employees and experts of the tourism industry, and 190 sample members were randomly selected. Data were analyzed using spss software and partial least squares method and Smart PLS software. were analyzed. Customer-based factors with a coefficient of 0.364 on the effectiveness of value co-creation, technology equipped with artificial intelligence with a coefficient of 0.802 on customer-based factors and with a coefficient of 1.097 on the effectiveness of value co-creation, and finally knowledge management with a coefficient of 0.540 The effectiveness of value co-creation has a significant impact. And customer-based factors with a coefficient of 0.292 were able to mediate the relationship between technology equipped with artificial intelligence and the effectiveness of value co-creation. Examining the results of this research showed that the significant effect of customer-based factors, technologies equipped with artificial intelligence and knowledge management on the effectiveness of value co-creation was confirmed. And customer-based factors were able to mediate the relationship between AI-enabled technologies and value co-creation effectiveness. Finally, technologies equipped with artificial intelligence were able to mediate the relationship between customer-based factors and the effectiveness of value co-creation. Manuscript profile

Open Access Article

55 - Identifying and modeling effective factors on knowledge management in engineering system organizations based on the combined approach of theme analysis and partial least squares in SEM
HamidReza Yazdanjoo saber khandan alamdari hossein ghazanfari

The purpose of this study was to identify and model the effective factors on knowledge management in engineering system organizations based on the combined approach of theme analysis and partial least squares in SEM. In the qualitative phase of this research, using the More

The purpose of this study was to identify and model the effective factors on knowledge management in engineering system organizations based on the combined approach of theme analysis and partial least squares in SEM. In the qualitative phase of this research, using the purposeful method of judgment, the opinions of 12 professors and experts of construction engineering organizations based in Tehran province were colected. Also, in the statistical part of the research and based on the power analysis method, the opinions of 232 experts related to the research topic in all organizations of the country's building engineering system were collected. The process of data analysis was carried out in two stages, which included the identification of effective factors on knowledge management in engineering organizations through interviews and using the method of theme analysis and examining relationships, fitting and validating the research model through questionnaire tools and Structural equation modeling which is a partial least squares approach. The results of the research showed that knowledge management in engineering system organizations is a step-by-step process and includes the five stages of explaining the strategic intent and necessity of knowledge management; communicating and promoting cultural, social and technological capital; analyzing the current needs of the organization in order to determine the best knowledge management method; provision and implementation of knowledge management with clearly defined procedures and resources; evaluation and continuous monitoring of the implementation of new knowledge management and reform has been formed. Manuscript profile

Open Access Article

56 - The effect of targeted organizational forgetting on organizational performance with the mediating role of knowledge management in sports and youth departments in the northwest of the country
taher Jabbari Dastjerd Kazem Mehri Mohammad nasiri

The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-corr More

The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-correlation type and applied in terms of purpose, which was carried out by the field method. The statistical population of this research included all managers and employees of sports and youth departments in the northwestern provinces of the country. 301 participants were selected as a statistical sample using random sampling method. The data was collected through a questionnaire (alpha coefficient was above 0.8). For data analysis, descriptive statistics (such as tables, mean, standard deviation) and inferential statistics (Pearson correlation coefficient, confirmatory factor analysis and structural equation modeling) were used using SPSS and PLS software. The results showed that purposeful forgetting had a positive and significant effect on knowledge management (p=0.001). Also, knowledge management and purposeful forgetting had positive and significant effects on organizational performance (p=0.001 and p=0.001). In this research, we investigated the mediating role of knowledge management as well as innovation in the relationship between organizational forgetfulness and organizational performance, and the research results showed that knowledge management mediates the relationship between organizational forgetfulness and organizational performance. The results show that through effective organizational forgetting, organizations are able to transform knowledge into a new product, service and process, which brings innovative managerial and operational results. Manuscript profile

Open Access Article

57 - New Framework for Integration of Technology, Innovation and Knowledge Management (TIKM) Process on Production Development
Samira Shaghaghi sepehr ghazinoory roya shakeri

The emergence of the knowledge-based economy and, as a result, the increase in the importance of categories such as knowledge, innovation, and technology has increased the focus on concepts such as knowledge management, technology management, and innovation management. More

The emergence of the knowledge-based economy and, as a result, the increase in the importance of categories such as knowledge, innovation, and technology has increased the focus on concepts such as knowledge management, technology management, and innovation management. This article examines the existing articles and the researches that have been done in relation to the integration of the three areas of knowledge management, innovation and technology, in order to provide a conceptual model for integrating these three areas, which while covering the characteristics of each of these managements, from waste Organizational resources resulting from the overlapping of knowledge management, innovation and technology and their confrontation with each other should be prevented. First, a systematic literature review was conducted in which a wide range of related articles were searched from 1980 to 2021. Then, metacombination method was used to code the findings from previous researches and combine them with each other. At this stage, Perish and MAXQDA software were used for coding. In this study, more than 220 codes were assigned to data units. Then 220 codes were analyzed and similar codes were aggregated. Finally, 24 codes were obtained which were called basic codes. In the next stage, the basic themes of classification and the following five organizing themes were extracted: the principles of innovation-knowledge management, the enablers of innovation-knowledge management, the routine and creation of a culture of integration, the infrastructure of integration, the mechanisms of integration. Finally, a conceptual model is proposed that explains the relationship between these areas and how they interact and overlap, and solutions to integrate them Manuscript profile

Open Access Article

58 - The effect of targeted organizational forgetting on organizational performance with the mediating role of knowledge management in sports and youth departments in the northwest of the country
taher Jabbari Dastjerd Kazem Mehri mohammad nasiri

Taher Jabbari Dastjerd Kazem Mehri Mohammad Nasiri Abstract The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the More

Taher Jabbari Dastjerd Kazem Mehri Mohammad Nasiri Abstract The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-correlation type and applied in terms of purpose, which was carried out by the field method. The statistical population of this research included all managers and employees of sports and youth departments in the northwestern provinces of the country. 301 participants were selected as a statistical sample using random sampling method. The data was collected through a questionnaire (alpha coefficient was above 0.8). For data analysis, descriptive statistics (such as tables, mean, standard deviation) and inferential statistics (Pearson correlation coefficient, confirmatory factor analysis and structural equation modeling) were used using SPSS and PLS software. The results showed that purposeful forgetting had a positive and significant effect on knowledge management (p=0.001). Also, knowledge management and purposeful forgetting had positive and significant effects on organizational performance (p=0.001 and p=0.001). In this research, we investigated the mediating role of knowledge management as well as innovation in the relationship between organizational forgetfulness and organizational performance, and the research results showed that knowledge management mediates the relationship between organizational forgetfulness and organizational performance. The results show that through effective organizational forgetting, organizations are able to transform knowledge into a new product, service and process, which brings innovative managerial and operational results. Manuscript profile

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