Organizational Performance

Open Access Article

1 - Investigating the effect of social capital on organizational performance with respect to Ambidextrous knowledge strategy and innovation; (Case Study: Innovative and Technological Companies)
Ramina Afrooz

Abstract The purpose of this study was to investigate the effect of social capital on organizational performance. In this direction, the Ambidextrous knowledge strategy and innovation has been considered and the effect of market orientation has been considered as a mode More

Abstract The purpose of this study was to investigate the effect of social capital on organizational performance. In this direction, the Ambidextrous knowledge strategy and innovation has been considered and the effect of market orientation has been considered as a moderator between organizational performance and the Ambidextrous knowledge strategy. This research has been applied in a descriptive-survey approach. In the initial research process, extensive literature review was used to extract the original model and finally, a questionnaire was used. Dimensions of the prepared questionnaire with different approaches to reliability and validity were evaluated and distributed through the census method at the International Intellectual exhibition and from 102 appropriate returns questionnaires were used for quantitative analysis. And by reviewing the research literature, the final conceptual model was drawn. Descriptive analysis was performed using SPSS software and Smart PLS software was used to test the research hypotheses. The results indicate that social capital has a positive and significant effect on the Ambidextrous knowledge strategy, the Ambidextrous knowledge strategy has a positive and significant effect on organizational performance, it strengthens the innovation of organizational performance, and the results of the research show that social capital on performance An organization is ineffective, and this hypothesis is not accepted, and there is a moderating effect between market orientation between organizational performance and Ambidextrous knowledge strategy. Manuscript profile

Open Access Article

2 - Investigating the Relationship between Knowledge Management and Innovation Performance among Employees of Company Members of Co-operatives of Cooperatives, Labor and Social Welfare of Razan
davood ghasemi

The overall aim of this study was to investigate the relationship between knowledge management and organizational innovation and organizational performance among staff members of the Cooperative Co-operatives, Social Work and Social Welfare Co-operative in Razan. The re More

The overall aim of this study was to investigate the relationship between knowledge management and organizational innovation and organizational performance among staff members of the Cooperative Co-operatives, Social Work and Social Welfare Co-operative in Razan. The research method was descriptive correlation. The statistical population of the research includes all employees of the cooperative companies in the city of Razan, which is 320, the sample size was chosen using the Cochran formula, which is equal to 175 people, which we increased to 180 persons due to the drop of subjects, and eventually 176 people completed the questionnaires by random sampling. The data gathering tool was a knowledge management and organizational innovation questionnaire distributed among individuals. The data were analyzed using inferential statistics. The results showed that there is a significant relationship between the management dimensions of knowledge use and the firm's performance (0.213), with the increase in its use, the company's performance increases. In other words, 1.4% of the company's performance is affected by the use of knowledge. There are significant differences between the dimensions of the speed of the two variables, the speed of innovation and the amount of innovation with the performance of the company, so that with increasing speed of innovation and the amount of innovation, the company's performance increases. In other words, the company's performance is 2.1% and 1.17%, respectively, due to the speed of innovation and the amount of innovation Manuscript profile

Open Access Article

3 - Analyzing the role of Mediating Intellectual Capital and Organizational Entrepreneurship in effect Human Resource Management on Organizational Performance (Case study)
peyman akbari kamran nazari

Purpose of this study is effect the role of Human resource management, intellectual capital and organizational entrepreneurship on organizational performance. The statistical population of this study is employees of Payame Noor University of Kermanshah Province.This stu More

Purpose of this study is effect the role of Human resource management, intellectual capital and organizational entrepreneurship on organizational performance. The statistical population of this study is employees of Payame Noor University of Kermanshah Province.This study is descriptive-survey type of correlation research. For data collection, the standard questionnaire was used. To review the validity of the questionnaires was used content validity (The questionnaire confirmed by a group of university professors) and on the other side of convergent validity (average variance of output (AVE)) this illustrates the fact that the validity of the questionnaires is suitable. Reliability of the questionnaires was calculated with The Cronbach's alpha coefficient for the questionnaires was examined (0.86, 0.80, 0.87 and 0.70) respectively. The results of testing hypotheses by SMART-PLS software (VERSION2) and using the t-test statistics and path coefficients (=), showed that a Human resource management has a strong, direct, and meaningful impact on intellectual capital But HRM has a strong, moderate, direct, indirect, and meaningful effect on organizational entrepreneurship and organizational performance,respectively, The results indicate that intellectual capital has a moderate, direct and significant impact on organizational entrepreneurship, Also, intellectual capital has a weak, direct, indirect and significant organizational effect on organizational performance, Finally, organizational entrepreneurship has a weak, direct and significant impact on organizational performance, As a result, the role of mediating intellectual capital and organizational entrepreneurship in the relationship of human resource management on organizational performance. Manuscript profile

Open Access Article

4 - Structural Model Of Mediating role of Organizational Commitment in the Relationship between Organizational Agility and Organizational Intelligence with Organizational Performance
Shiva Habibzade behnaz mohajeran Alireza ghaleei Mohammad hasani

The present study investigated the mediating role of organizational commitment in the relationship between organizational agility and intelligence with organizational performance. It is a descriptive, correlative analysis using structural equation modeling. Four questio More

The present study investigated the mediating role of organizational commitment in the relationship between organizational agility and intelligence with organizational performance. It is a descriptive, correlative analysis using structural equation modeling. Four questionnaires on organizational commitment, organizational agility, organizational intelligence and organizational performance are also used to measure data. Cronbach’s alpha was used to measure reliability of questionnaires which were 0.87, 0.86, 0.93, and 0.86 ,respectively Validity of questionnaires was tested using confirmatory factor analysis. Population of the study includes all the staff of inWestern Branches of Jahad Daneshgahi in Iran. Using Cochran’s formula, a number of 206 samples were takes using single-hop clustering sampling. Data analysis was performed by structural equation modeling using AMOS 22: Results indicate that organizational intelligence and organizational agility had direct causal relationship with organizational performance. Moreover, mediated by organizational commitment, organizational intelligence and organizational agility showed to have indirect causal relationship with organizational performance. Therefor suggested that the managers of the ACECR’s units focus on establishing components of organizational intelligence and organizational agility endeavor to improve organizational performance more than before Manuscript profile

Open Access Article

5 - The Influence of ERP Usage on Organizational Learning: An Empirical Investigation
Faisal Aburub

10.7508/jist.2018.03.004

A number of different hotels have been seen to direct significant investment towards Enterprise Recourse Planning (ERP) systems with the aim of securing sound levels of organizational learning. As a strategic instrument, organizational learning has been recommended in t More

A number of different hotels have been seen to direct significant investment towards Enterprise Recourse Planning (ERP) systems with the aim of securing sound levels of organizational learning. As a strategic instrument, organizational learning has been recommended in the modern management arena as potentially able to achieve a competitive edge and as stabilizing the success of businesses. Learning, as an aim, is not only able to improve the skillset and knowledge of employees, but also achieving organizational growth and development, whilst also helping to build a dynamic learning organization. Organizational learning is especially important in modern-day firms, when staff might choose to leave or change their role owing to the view that knowledge-sharing could be detrimental to their own success. The present work seeks to examine the impact of ERP usage on organizational learning. A new research model has been presented, this model has been empirically investigated in the Jordanian hotel industry. 350 questionnaires were distributed across a total of 350 hotels. 317 questionnaires were returned. Structural equation modeling (AMOS 18) was used to analyze the data. The findings from the empirical findings emphasize that ERP usage has significant impact on organizational learning. In line with the study findings, various aspects of organizational learning, such as continuous learning, system perspective, openness and experimentation and transfer and integration are recognized as able to best encourage the use of ERP. Suggestions for future work and discussion on research limitations are also discussed. Manuscript profile

Open Access Article

6 - The Effect of Intellectual Capital on Competitive Advantage and Organizational Performance with Role of Innovation Mediator and Learning Culture
Vahid Dalvand Reza Sepahvand Amir Houshang Nazaripour

10.52547/jstpi.20925.18.69.34

The purpose of this study was to investigate the effect of intellectual capital on competitive advantage and organizational performance with the mediating role of innovation and learning culture among faculty members of Lorestan University. This research is descriptive More

The purpose of this study was to investigate the effect of intellectual capital on competitive advantage and organizational performance with the mediating role of innovation and learning culture among faculty members of Lorestan University. This research is descriptive in nature, with the exception of causal research, as well as a field research that is applied in the field of purpose. The statistical population of the study is 286 faculty members of Lorestan University. The random sampling method is proportional to the sample size and sample size according to the Morgan table and the number of 162 people. The data collection tool in this study is a standard questionnaire. The data from the questionnaires were analyzed using Lisrel software and SPSS software. The innovation of this research is to measure the variables in the academic field. Research results indicate that ??intellectual capital on competitive advantage; intellectual capital on organizational performance; intellectual capital on innovation; intellectual capital on culture; innovation on competitive advantage; innovation on organizational performance; learning culture on competitive advantage; learning culture on organizational performance Intellectual Capital through Innovation on Competitive Advantage; Intellectual Capital through Innovation on Organizational Performance; Intellectual Capital through Learning Culture on Competitive Advantage; Intellectual Capital through the Learning Culture has a direct impact on organizational performance. Manuscript profile

Open Access Article

7 - Work-life quality and organizational performance, using the Balanced Scorecard (Case Study: University of Science and Technology)
saeed khademian hamed dehghanan

Today, the importance of human resources in organizations is obvious. On the other hand achieving improved organizational performance requires attention to staff motivation and continual improvement of these factors are factors. Therefore, the quality of working life of More

Today, the importance of human resources in organizations is obvious. On the other hand achieving improved organizational performance requires attention to staff motivation and continual improvement of these factors are factors. Therefore, the quality of working life of the factors that on various topics such as productivity of people and organizational performance, impact. Balanced Scorecard is a performance evaluation of new methods In this method, organization or enterprise in the four-way learning, internal processes, financial and customer is assessed. Thus, according to the staff at the University of Science and Technology and their effective role in the performance of the organization, in the present study seeks to answer the question that Does the quality of work life and organizational performance using the Balanced Scorecard at the University of Science and Technology Indicators There is a significant relationship? The methodology of this research is descriptive-survey-correlation and it is aimed at applied research. The population of the research staff of the University of Science and Technology is a high school diploma or higher. The sample size was calculated using the Cochran 270. Sampling in this study was stratified random sampling. Library and field research data were collected in two parts, Walton's QWL model and evaluate the performance of two organizations with a research design was used. Prshnamh reliability using Cronbach's methods The more Tyb 907/0 and 890/0, respectively and the validity of the method has been validated using expert opinions To analyze the data, Pearson correlation test using LISREL is used. The main hypothesis of this study, the relationship between quality of work life and organizational performance Based on the results obtained in this study was confirmed.Based on the findings, the quality of working life in the layers in order on financial, learning and development, internal processes and client layers organizational performance had the greatest amount of influence Based on these results the organization should plan on financial topics and learning and growth Azparamtrhay quality of work life The payment of fair and sufficient and ongoing growth opportunity and security conditions improve staff productivity and provide organizational performance. Manuscript profile

Open Access Article

8 - Investigating Effect of Technological Variables and Organizational Learning on Organizational Performance Through the Mediation of Organizational Innovation (Case Study: Iranian Industry Bank)
Mahdi Joneidi Jafari Mohammad Aghdasi

This paper examines the effects of technological variables, including top management support for technology, on the development of technological skills, technological distinctive competencies and organizational learning. It also examines the effects of technological dis More

This paper examines the effects of technological variables, including top management support for technology, on the development of technological skills, technological distinctive competencies and organizational learning. It also examines the effects of technological distinctive competencies and organizational learning on organizational innovation. How these variables affect organizational performance. This study was conducted using a descriptive-survey research method with a sample of 30 banks approved by the Central Bank of Iran using a questionnaire and through structural equation method. The results of the research show that: (1) top management support has a positive impact on the development of technology skills, technological distinctive competencies, and organizational learning. (2) Technological distinctive competencies and organizational learning, directly or indirectly through organizational innovation, have a positive impact on organizational performance. It was also confirmed that innovation has a positive impact on organizational performance. Research also has recommendations for business professionals that the creation of merit is complex and a long-term process that should be pursued with the long-term strategy of the company. Therefore, the involvement of management through the design of an entrepreneurial strategy is also a major issue. Manuscript profile

Open Access Article

9 - The impact of alignment of organizational learning culture on organizational performance with the mediating role of dynamic capacity (Case Study: EPCO)
Majid Babaee Lashkami Sirous Amirghodsi علی بنیادی نایینی

The research investigates the effect of organizational processes and culture of organizational learning on organizational performance with the role of the mediator of the dynamic capacity of EPCO. Research type is descriptive. Research population is all employees of EPC More

The research investigates the effect of organizational processes and culture of organizational learning on organizational performance with the role of the mediator of the dynamic capacity of EPCO. Research type is descriptive. Research population is all employees of EPCO. Research tool is standard questionnaire of Yu Yuan Hung (2010). The results showed that there is significant relationship between the Organizational dynamic capacity and organizational performance. There's significant and positive relationship between Organizational learning culture and Organizational dynamic capacity and Organizational dynamic capacity has the mediator to the relationship between organizational learning culture and organizational performance. But, the organizational learning culture doesn’t have a significant effect on Organizational dynamic capacity and Organizational performance. Finally, Organizational dynamic capacity doesn’t have the mediator role to the relationship between organizational process alignment and organizational performance. Based on research results and verification of positive influence of organization learning culture on organizational dynamic capacity and positive relationship between dynamic capacity and organizational performance, the people in charge could substantially improve the learning level of the company. This improvement first broaden the ability of competitiveness as well as the creativity and innovation, while at the same time it enhances organizational performance by improving competitiveness ability. Manuscript profile

Open Access Article

10 - An Impact model of Personal Knowledge Management and Ledership Style on Organizational Performance in the Tehran Municipality
vajholla ghorbanizadeh Mohammad sadeghi

Knowledge-based age, in which knowledge, as the most important capital of organizations, requires a different managerial approach to organizational issues and employees. Therefore, influential leaders in the form of a pension will evaluate the amount of production, diss More

Knowledge-based age, in which knowledge, as the most important capital of organizations, requires a different managerial approach to organizational issues and employees. Therefore, influential leaders in the form of a pension will evaluate the amount of production, dissemination, exchange and application of knowledge among their employees in order to achieve organizational goals and improve the performance of the organization. The purpose of this research is to investigate the effect of individual knowledge management and leadership style on organizational performance in Tehran municipality. The research type is descriptive-survey based on the purpose of the research and the method of data collection. The statistical population of this research is directors, advisers and expert experts of the municipality of Tehran in the highest organizational occupation (three categories) in terms of career 14 - 15 - 16 which is equal to 2467 people. The appropriate sample for this study was 332 people based on Cochran's formula. In this research, a questionnaire was used to collect data. In order to fit the conceptual model of research and hypothesis testing, structural equation modeling and LISREL software were used. The results of the research show that the variables of individual knowledge management and leadership style have a significant effect on organizational performance of Tehran municipality; also, the effect of individual knowledge management variable on approved leadership style. Manuscript profile

Open Access Article

11 - Explaining productive organizational energy using force field analysis
علیرضا حسین بیگی Saiedeh Nosratabadi Abbas Shoul Hossein Arman

Organizational energy is a renewable resource that is the basis for measuring organizational ‎performance whose its level and intensity can influence on employee performance. The purpose ‎of this study is to identify the factors that inhibits and forces the productive o More

Organizational energy is a renewable resource that is the basis for measuring organizational ‎performance whose its level and intensity can influence on employee performance. The purpose ‎of this study is to identify the factors that inhibits and forces the productive organizational ‎energy in the form of force field analysis. In this study, ‎‏17‏‎ experts of the office of Melli Bank ‎branch affaires were used by qualitative content analysis method. The results of this ‎exploratory study showed that the main factors of driving productive organizational energy ‎included recognition, management support, reward, and trust. The main barriers to productive ‎organizational energy were also cumbersome laws, disorder, lack of resources, and work / life ‎imbalances. The implications of these findings are discussed.‎ Manuscript profile

Open Access Article

12 - Investigating the Relationship between Organizational Performance Evaluation Components (Case Study: Public Sector Purchasing Organization)
Alireza Aliahmadi

The evaluation of the organizational performance is an important area in management. The significance of the performance evaluation is mainly associated with its necessity for the originations and managers. In other words, if the performance of the organization is not e More

The evaluation of the organizational performance is an important area in management. The significance of the performance evaluation is mainly associated with its necessity for the originations and managers. In other words, if the performance of the organization is not evaluated, its management is hampered. This study aims to examine the relationship between the components of organizational performance evaluation. The research population includes 30 cases chosen from the university lecturers and the elite in the fields of organizational performance evaluation, supply chain, logistics and support. The sample size was determined using the census approach. The research method was descriptive and correlational, and a self-constructed questionnaire—using the Delphi method— was used to collect the data. The validity and reliability of the scale were reported as 0.96 and 0.91, respectively. The obtained data were analyzed using both descriptive and inferential statistics in the form of tables and figures. The data were analyzed by Smart PLS and Structural Equation Modeling. Attempts were made to examine all the factors affecting the logistic organizational performance. Therefore, six main factors and 30 minor factors in the form of 101 items were examined. The results showed that infrastructure and input, growth and learning, results and consequences, stakeholders’ satisfaction, finance and procedures were confirmed as main factors of logistic organizational performance evaluation. The model was also reported powerful according to goodness of fit indices. Manuscript profile

Open Access Article

13 - Compilation of structural model, dimensions of organizational performance, opportunities, threats, weakness and strength, social security organization
ommolbanin gilan bagher sarokhani seyedmohamad seyedmirzaei

The Social Security Administration, as the largest provider of social security in the country, is constantly interacting with the internal and external environment. Therefore, understanding this process leads to a kind of programming based on a realistic view of the dim More

The Social Security Administration, as the largest provider of social security in the country, is constantly interacting with the internal and external environment. Therefore, understanding this process leads to a kind of programming based on a realistic view of the dimensions of organizational performance. The purpose of the present study is to provide a structural model of organizational performance dimensions based on environmental changes and opportunities, threats and weaknesses in the organization. This research is based on data type, quantitative and purpose, applied research and method, descriptive correlation and specifically structural equation model. The statistical population of the present study are experts of the Social Security Organization with 13 people and the employees were selected according to the 9 variables observed in the model. Allocation of coefficient 30 with more than 300 estimates in a simple random method was done with equal chance. SPSS software analysis methods and statistical tools have been used to analyze the research data. The results show that the paths of opportunities, strengths, weaknesses and threats have a significant and direct effect on organizational performance and also the values obtained from the coefficient of determination indicate a significant level of effect, which has the greatest effect on strengths and the least effect. Manuscript profile

Open Access Article

14 - Presenting a Model to Improve the Performance of Government Organizations with Emphasis on Innovation and Organizational Values: An Interpretive Structural Modeling Approach
Ismail Ghaderifar Mir Hadi Moazen Jamshidi abbasali Arfa

The purpose of this study is to provide a model to improve the performance of government organizations with an emphasis on innovation and organizational values. The participant of the study consists of university professors and experts in the field of study who have bee More

The purpose of this study is to provide a model to improve the performance of government organizations with an emphasis on innovation and organizational values. The participant of the study consists of university professors and experts in the field of study who have been selected by purposive sampling. Finally, 10 university professors and experts, including managers and experts in the field of organization, answered the questions. Experts in this study were people who had at least 15 years of experience in studying, teaching or working in the field of government organizations and organizational performance. Sampling continued until the theoretical saturation stage. Also, to determine the reliability of the measuring instrument, the value of ICC coefficient in terms of compatibility and absolute agreement was approved. Interpretive structural modeling approach using Matlab software was used to analyze the data. The results showed that the staff empowerment factor in relation to the research topic and presenting an effective model in order to improve and enhance the performance of government organizations has the highest impact and the least impact and this factor has been targeted as a variable of this research. Also, the research findings showed that the transformational leadership factor has the most impact and the least impact in the current model from other components. This factor is due to high conductivity and low dependence of influential variables or in other words stimuli Manuscript profile

Open Access Article

15 - Analysis of the Impact of Intellectual Capital on Organizational Performance with the Mediating Role of Knowledge Management in Iranian Oil Terminals Company
Elham Nowrouzi cheshmeh ali SeyedAligholi Rowshan Milad Vafadar

Nowadays, the performance of organizations cannot be judged solely on the basis of financial criteria, because research has shown that the market value of companies and financial institutions is mainly non-financial assets to which assets intangible or intellectual capi More

Nowadays, the performance of organizations cannot be judged solely on the basis of financial criteria, because research has shown that the market value of companies and financial institutions is mainly non-financial assets to which assets intangible or intellectual capital. This study is tended to identify the dimensions of intellectual capital and knowledge management and their impact on organizational performance in IOTC. This research has been done by using a descriptive analyzing method. The population sample in this study was the managerial members of the company (managers and supervisors) which included 214 individuals at the time, and was conducted by a census method, the structural equation modeling is utilized for data analyzing. The results of data analysis indicate that the proposed model has a suitable fitness. In this model, human capital (HC), structural capital (SC) and relational capital (RC) had positive effect on organization performance, and also these components have indirect positive effect as a mediating role of knowledge management on organization performance, which the impact of each factor has been specified and ranked; then some suggestions have been made accordingly. Manuscript profile

Open Access Article

16 - Designing an Individual Human Resources Development Plan and Elaboration of its Role in the Organizational Performance (Case Study: Social Security Organization, Tehran Branch)
Naeimeh Tazakori Mohammad Feizi Mohammad Rouhi Eisalou Eshagh Rasouli

The study is of the basic-applied research type that uses a combined exploratory research method. The study population is comprised of 16 human resources development experts and social security organization’s managers in the qualitative section and 351 staff members wor More

The study is of the basic-applied research type that uses a combined exploratory research method. The study population is comprised of 16 human resources development experts and social security organization’s managers in the qualitative section and 351 staff members working in social security organization as the study sample volume in the quantitative section. Purposive sampling was the method of choice in the qualitative section and simple randomized sampling was utilized in the quantitative part. The data collection instrument was semi-structured interviews in the qualitative section and Heresy and Goldsmith’s organizational performance questionnaire and a researcher-constructed human resources development questionnaire in the quantitative section. To analyze the data in the qualitative section, use was made of NVivo11 in the qualitative section and SPSS19 was employed in the quantitative section. The data analysis method included a qualitative grounded theory method (open, pivotal and selective coding) and Pearson correlation and simultaneous regression in the quantitative section. The study results resulted in the formation of an individual HR development pattern in the qualitative section for Tehran’s social security organization; in the quantitative section, the effect of the pattern on the organizational performance was investigated and the results signified the positive effect of the individual HR development on the organizational performance. The present study’s findings can offer applied and operational implications in line with individual HR development and organizational performance improvement in social security organization. Manuscript profile

Open Access Article

17 - Study of the role of knowledge management in technological learning by considering the mediating variable of R&D activities in the oil industry
Hamid Babadinia Tahmoores Sohrabi Hossain Adab

10.52547/istd.31494.8.31.232

Current need for oil products and their applications in various fields, plus Iran’s potential has attracted significant investment in this field as the strategy of the Islamic Republic of Iran is to become self-sufficient and localize oil and gas industry.This study aim More

Current need for oil products and their applications in various fields, plus Iran’s potential has attracted significant investment in this field as the strategy of the Islamic Republic of Iran is to become self-sufficient and localize oil and gas industry.This study aimed to investigate the role of knowledge management in technological learning through the mediating variable of research and development activities in an oil and gas organization.To this end, a research model was presented based on theoretical studies, which yielded three hypotheses. A valid and reliable questionnaire was used to collect data to test the research hypotheses. The statistical population of the study included managers and experts of the company under study (n > 100). Due to the abnormality of data distribution, Smart PLS software was used to test the hypotheses. According to the software outputs, knowledge management affects research and development activities, research and development activities affect technological learning, and knowledge management affects technological learning. Therefore, better implementation of technological learning requires special attention to the creation, sharing and application of knowledge and experience that exists in the organization. Manuscript profile

Open Access Article

18 - Entrepreneurial intelligence: a mediating role in the relationship between CRM and organizational performance
alireza zamanian maryam hafezian mohsen hafezian

10.61186/jstpi.32201.19.76.20

Customer relationship management is a strategic concept that creates customer loyalty, satisfaction, retention and profitability for the organization. Many studies also emphasize the effect of entrepreneurial intelligence on financial and economic intelligence. In this More

Customer relationship management is a strategic concept that creates customer loyalty, satisfaction, retention and profitability for the organization. Many studies also emphasize the effect of entrepreneurial intelligence on financial and economic intelligence. In this regard, the present study explained the relationship between customer relationship management and entrepreneurial intelligence mediation on the performance of the organization in the managers and employees of the cultural department of Sari Municipality. The present research method is descriptive and in the form of a causal model examined the relationships between variables. The statistical population of the present study is 270 employees of the cultural sector municipality and its affiliated organizations from which 150 questionnaires were collected through random sampling. Data collection tools were the standard Customer Relationship Management Questionnaire (2005), the Kaplan and Norton Organizational Performance Questionnaire (2001) and the Entrepreneurial Entrepreneurship Questionnaire. The method of data collection was field and content validity method was used to validate the questions and Cronbach's alpha method was used to measure the reliability of the variables. Then, the data were analyzed using AMOS software version 24 and structural equation model. Finally, the results confirmed all research hypotheses. Employee entrepreneurial intelligence mediation in the impact of customer relationship management and organizational performance was confirmed and focus on key customers is the most influential component of customer relationship management on organizational performance. Organizational CRM, technology-based CRM and knowledge management came in next. Manuscript profile

Open Access Article

19 - The relationship between organizational intelligence and organizational performance with the mediation of creativity
Ali Katebi mehdi arabzadeh Sara Zarei

The purpose of this research is to analyze the structural analysis of the mediating role of creativity in the relationship between organizational intelligence and organizational performance among engineers working in Qazvin city. The current research method is descripti More

The purpose of this research is to analyze the structural analysis of the mediating role of creativity in the relationship between organizational intelligence and organizational performance among engineers working in Qazvin city. The current research method is descriptive and correlational, and the statistical population of the research includes all working civil engineers with more than 10 years of work experience and members of Qazvin Engineering System Organization, which were 1000 people in total. The sample size was 278 people who were selected using Cochran's table and random sampling method. Data collection tools are the standard questionnaires of Karl Albrecht's organizational intelligence, Hersey and Goldsmith's organizational performance, and the organizational creativity questionnaire that was distributed among the sample. Validity and reliability tests were performed using SPSS software, and research hypotheses were tested using SEM method with the help of PLS software. The results indicate that the coefficient of significance of the three paths between the variables of organizational intelligence, creativity and organizational performance (2.505, 7.544, 5.147) are greater than 1.96, which indicates that the direct effect of organizational intelligence on organizational performance and also the indirect effect Organizational intelligence on organizational performance through the mediating variable of creativity is significant with a confidence level of 0.95 and confirms the hypotheses of the research. Also, based on the results of the research, all the components separately had a positive and significant relationship with creativity based on the Pearson correlation coefficient. As a result, the members of the engineering system of Qazvin city in today's competitive environment, in order to improve organizational performance, should pay attention to the establishment and implementation of organizational intelligence and pay attention to the components of creativity Manuscript profile

Open Access Article

20 - Developing an Alignment Model of Management Control Systems and Strategy based on Dynamic Capability Approach (Case study: Iranian Medicine Cooperates Listed on the Stock Exchange)
Khadijeh Moghaddar mirzahasan hoseini Mohammad Taghi Amini Mohammad Mahmoudi Maymand

Objective: The research is to broaden the knowledge about the relationship between management control systems and the organization’s strategies in order to design more effective control systems. Since in the current study, the strategy conceptualization is formed in the More

Objective: The research is to broaden the knowledge about the relationship between management control systems and the organization’s strategies in order to design more effective control systems. Since in the current study, the strategy conceptualization is formed in the organizational capabilities’ level –not in the level of strategic choices- the main purpose of the research is to identify suitable control systems for dynamic capabilities development. Methodology: Regarding to the main purpose of the study, positivist paradigm, in general, and the contingent approach, in particular, are used and the cross-sectional survey research strategy is developed to examine the relationship between strategy and control system. Findings: The results showed that in dynamic environments, the relational control systems have a positive relationship with organizational dynamic capabilities, organizational capabilities and organizational performance. Moreover, the dynamic tension resulting from simultaneously and equally diagnostic and interactive usage of control systems in dynamic environments has a significant positive relationship with organizational dynamic capabilities, organizational capabilities and organizational performance. Additionally, control system via dynamic capabilities has an effect on formation and development of organizational capabilities and the system could modify the organizational performance through the processes of dynamic capabilities and organizational capabilities development Manuscript profile

Open Access Article

21 - Influence of competition intensity on the performance components of the organization in the metal industry
Javad Naseri Mostafa Mobalighi

The purpose of this study was to investigate the effect of competition intensity on the performance components of the organization (investment and financial dimension, customer, internal process and learning) in the metal industry. The research method is descriptive-sur More

The purpose of this study was to investigate the effect of competition intensity on the performance components of the organization (investment and financial dimension, customer, internal process and learning) in the metal industry. The research method is descriptive-survey and is applied in terms of purpose. From 230 senior managers in the field of metal industry in East Azerbaijan province, using Cochran's formula, a sample of 144 people was randomly taken from this community. The research tool was a questionnaire and in order to check the validity and reliability of the questionnaire, in content validity by asking experts and in assessing the validity of the structure, factor analysis of research variables was used. Cronback alpha for all questionnaire questions was 0.902, which confirms the high reliability of the questionnaire. Kolmogorovw-Smirnov test was used to distribute the data and the results showed that all factors in the sample followed the normal distribution. To analyze the hypotheses, regression test was used and SPSS software was used to analyze and process the research data. According to the research findings, the intensity of competition affects the financial dimension, customer dimension, internal processes dimension and the organization's learning processes dimension. The results of regression tables showed that the intensity of competition has the greatest impact on the customer dimension of the organization. Manuscript profile

Open Access Article

22 - Relationship between organizational citizenship behavior and customer citizenship behavior and its effect on the performance of Kohgiluyeh and Boyer-Ahmad Gas Company
sajad mousaviabad

The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 100 More

The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 1000 people, which corresponds to each employee selected by one customer, and the number of samples was selected using Cochran's formula of 280 people. Preliminary information about the mentioned variables was collected in the field by three samples of a questionnaire, one with 16 questions for gas company employees and the other with 17 questions for customers, which was compiled based on the Likert scale and EFQM questionnaire to evaluate performance. The collected data in this study have been reviewed and analyzed using SPSS software. Findings indicate that there is a relationship between organizational citizenship behavior and customer citizenship behavior and these two behaviors affect the performance of Kohgiluyeh and Boyer-Ahmad Gas Company. Manuscript profile

Open Access Article

23 - Designing an Entrepreneurial Marketing Model with an Approach to Improve Organizational Performance
javad motevali taher mohammadreza eghbal مجید فتاحی

The purpose of this research was to design an entrepreneurial marketing model aimed at improving performance. This study was conducted in a descriptive and exploratory manner. In the qualitative part, to identify the components, interviews were conducted with 10 academi More

The purpose of this research was to design an entrepreneurial marketing model aimed at improving performance. This study was conducted in a descriptive and exploratory manner. In the qualitative part, to identify the components, interviews were conducted with 10 academic experts in the fields of marketing and entrepreneurship, selected through a purposeful judgment method. The statistical sample in the quantitative section included 174 managers (high, middle, and operational) of the Social Security Organization, selected through simple random sampling. The findings of the qualitative section indicate that this model includes causal factors (entrepreneurial orientation, entrepreneurial mindset, entrepreneurial attitudes, opportunistic thinking), intervening factors (political, social, economic, cultural, nature of government organizations), contextual factors (personal values of entrepreneurial managers, entrepreneurial capabilities of managers, innovative marketing, ability to penetrate the structure, organizational structure, entrepreneurial cultural platform), strategies (re-engineering organizational processes, flexible organizational structure, dynamic marketing capacity building, creating a socially responsible organization, using social network marketing, creating new services), and consequences (optimization of decision-making, willingness to take risks, increasing the market value of the organization, improving organizational reputation, strategic dynamics, growth and excellence of the organization). Furthermore, entrepreneurial marketing has dimensions such as value orientation, customer orientation, innovation orientation, and entrepreneurship orientation. The findings of the quantitative section show that value orientation, customer orientation, innovation orientation, entrepreneurship orientation, and causal factors affect entrepreneurial marketing by 0.631, 0.741, 0.582, 0.489, and 0.551, respectively. Additionally, intervening and contextual factors and entrepreneurial marketing influence strategies by 0.350, 0.363, and 0.328, respectively, and strategies influence results by 0.719. Manuscript profile

Open Access Article

24 - The effect of targeted organizational forgetting on organizational performance with the mediating role of knowledge management in sports and youth departments in the northwest of the country
taher Jabbari Dastjerd Kazem Mehri Mohammad nasiri

The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-corr More

The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-correlation type and applied in terms of purpose, which was carried out by the field method. The statistical population of this research included all managers and employees of sports and youth departments in the northwestern provinces of the country. 301 participants were selected as a statistical sample using random sampling method. The data was collected through a questionnaire (alpha coefficient was above 0.8). For data analysis, descriptive statistics (such as tables, mean, standard deviation) and inferential statistics (Pearson correlation coefficient, confirmatory factor analysis and structural equation modeling) were used using SPSS and PLS software. The results showed that purposeful forgetting had a positive and significant effect on knowledge management (p=0.001). Also, knowledge management and purposeful forgetting had positive and significant effects on organizational performance (p=0.001 and p=0.001). In this research, we investigated the mediating role of knowledge management as well as innovation in the relationship between organizational forgetfulness and organizational performance, and the research results showed that knowledge management mediates the relationship between organizational forgetfulness and organizational performance. The results show that through effective organizational forgetting, organizations are able to transform knowledge into a new product, service and process, which brings innovative managerial and operational results. Manuscript profile

Open Access Article

25 - The effect of targeted organizational forgetting on organizational performance with the mediating role of knowledge management in sports and youth departments in the northwest of the country
taher Jabbari Dastjerd Kazem Mehri mohammad nasiri

Taher Jabbari Dastjerd Kazem Mehri Mohammad Nasiri Abstract The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the More

Taher Jabbari Dastjerd Kazem Mehri Mohammad Nasiri Abstract The purpose of this research was the effect of targeted organizational forgetting on organizational performance with the role of knowledge management mediator in sports and youth departments in the northwest of the country. The current research was of a descriptive-correlation type and applied in terms of purpose, which was carried out by the field method. The statistical population of this research included all managers and employees of sports and youth departments in the northwestern provinces of the country. 301 participants were selected as a statistical sample using random sampling method. The data was collected through a questionnaire (alpha coefficient was above 0.8). For data analysis, descriptive statistics (such as tables, mean, standard deviation) and inferential statistics (Pearson correlation coefficient, confirmatory factor analysis and structural equation modeling) were used using SPSS and PLS software. The results showed that purposeful forgetting had a positive and significant effect on knowledge management (p=0.001). Also, knowledge management and purposeful forgetting had positive and significant effects on organizational performance (p=0.001 and p=0.001). In this research, we investigated the mediating role of knowledge management as well as innovation in the relationship between organizational forgetfulness and organizational performance, and the research results showed that knowledge management mediates the relationship between organizational forgetfulness and organizational performance. The results show that through effective organizational forgetting, organizations are able to transform knowledge into a new product, service and process, which brings innovative managerial and operational results. Manuscript profile

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