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Open Access Article
1 - The effect of insurance customers' perception of quality of services provided
seyed morteza ghayour baghbani omid behboodi ali pourang haniye feyzabad -
Open Access Article
2 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches)
haniyeh alijani -
Open Access Article
3 - چارچوبی برای شناسایی و رتبهبندی شاخصهای ارزیابی کیفیت خدمات الکترونیک (مورد کاوی: وبسایت گلستان دانشگاه پیامنور)
Hossein Babaee -
Open Access Article
4 - Assessing the e-service quality of Payame Noor University
Somayeh Ahari -
Open Access Article
5 - A conceptual model for identification of eservices quality in Iranian estores
Mohammad Fathian -
Open Access Article
6 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services
behnam golshahi -
Open Access Article
7 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City
Mihsen Sheikh-Hosseini -
Open Access Article
8 - Assessing the state of e-service excellence gap in Payam-Noor University
Mahdi Moeinie Kia Adel Zahd bablan -
Open Access Article
9 - Provide a conceptual model to identify the quality of electronic services in the country's online stores
marziye rahmani Mohammad Fathian saied yaghoubi -
Open Access Article
10 - Identification of the Factors and Indicators of the Model of Quality Assessment of the Game Industry Services on the Cloud Platform
Mohammad Taghi Taghavifard mohamadali abaspour -
Open Access Article
11 - Impact of Science and Technology Parks Quality of the Service on Growth and Innovative Performance of Firms located in Parks; Case study: Pardis Technology Park
Mohsen Shafiei Nik Abadi Saeideh Ghochkanloo -
Open Access Article
12 - Impact of Knowledge Management on Private Banks Performance Through Mediation of Service Quality (Case Study: Private Banks of Kermanshah)
sahar sorkhvandi Rahele zeynivand seid hamed feizjavadian -
Open Access Article
13 - Designing a Fuzzy Expert System For Measuring E-Banking Service Quality
shohreh nasri علیرضا حسن زاده علی رجب زاده -
Open Access Article
14 - Strategic analysis of citizen satisfaction with service quality of Shiraz҆ urban parks by using multi criteria satisfaction analysis
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Open Access Article
15 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
maryam akhavan مجید باقری -
Open Access Article
16 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City)
Ali Kazemi Hajar Rafie Azarnoosh Ansari -
Open Access Article
17 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior
Ali shariat nejad -
Open Access Article
18 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services
Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh -
Open Access Article
19 - Quality Evaluation of in-Service Trainings Based on Quality of Services Approach in Shahid Sattari University of Science and Technology
محمود غلامی شعبان مرادی -
Open Access Article
20 - Examining the Causal Model of Academic Burnout Decrease of Higher Education Students Based on Quality of Educational Services by Entrepreneurship Capabilities Mediation
Ebrahim Aryani ghizghapan rounak sharifi hiro soleimani -
Open Access Article
21 - Geniality, Deception, and Profiteering: the pilgrims’ perception of retail stores in Mashhad
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Open Access Article
22 - Consumer Behavior in E-Tourism Services
sakineh jafari Mohammad najjarzadeh rezvan Golestaneh narjes deyrgandom -
Open Access Article
23 - The Impact of Management Commitment in Service Quality on Job Satisfaction of Employees in the Hotel Industry: The case of five-star hotels in Tabriz
jafar bahari Sadegh Salehi Marjan Bazleh -
Open Access Article
24 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
jafar bahari mehdi karoubi Shahla Bahari -
Open Access Article
25 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
jafar bahari Shahla Bahari -
Open Access Article
26 - Energy-saving Method in GPON Using Optimal Point Based on Gradient Descent
AliAkbar Nikoukar Hamidreza Goudarzi ali iloon kashkooly -
Open Access Article
27 - Evaluating the quality of educational services of the technical faculties of the technical faculties of the University of Tehran based on the headperf model
Mohammad Eslahi hassan mahjub reza eslahi -
Open Access Article
28 - Examining The Satisfaction Of Patients Visiting The Emergency Department Of PourSina Educational-Medical Center In 2023
Kourosh Delpasand Amir Fakhraei Zohreh Kazempour kalshatri Enayatollah Homayi rad Doreen Aghajalani Shirin Maafi kalorzi Mohammad Nooryan مرضیه آزادگان