List of Articles رضایت مشتری

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - چارچوبی برای شناسایی و رتبه‌بندی شاخصهای ارزیابی کیفیت خدمات الکترونیک (مورد کاوی: وبسایت گلستان دانشگاه پیام‌نور)
  Hossein Babaee
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - A Model for impacts of Investment in IT on customer satisfaction, using Structural Equation Modeling and Path Analysis
  jafar bagherinejad behtaj rasouli
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Effect of using of e-commerce on consumer behavior (Case study: Online customers of RIGHTEL company)
  maryam mahmoodi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - Determine the level of customer satisfaction in e-commerce by using gamification (Case Study: Customers of the Bamilo company site)
  Semiramis Torabi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Presenting a Green Supply Chain Model for Dairy Products with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approaches and Network Analysis Process
  ali yousefi mahdi homayonfar abdolaziz  pagheh amir  akhavanfar
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - A dairy Products Green Supply Chain model with Emphasis on Customer Satisfaction: Combining Interpretive Structural Modeling Approach and Analytical Network Process
  Ali  Yousef Mahdi Homayounfar abdolaziz pagheh amir akhavanfar
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - The Effect of IT Investments on Customer Satisfaction
  Behtaj Rasoli Poshte Jafar Bagheri Nejad
• Open Access Article
  • Abstract Page
  • Full-Text
  
  8 - The Impacts of Business Intelligence, Customer and Loyalty Satisfaction and Brand Value in Iran Hygienic and Cellulose Industry
  Reza Aghaei Milad Aghaee
  10.7508/jstpi.2018.04.005
• Open Access Article
  • Abstract Page
  • Full-Text
  
  9 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction
  مهدی  حقیقی کفاش زهره  دهدشتی شاهرخ حسن  غریبی
• Open Access Article
  • Abstract Page
  • Full-Text
  
  10 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
  maryam akhavan مجید باقری
• Open Access Article
  • Abstract Page
  • Full-Text
  
  11 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company
  شادی پارسایی منش Ali Bonyadi Naeini
• Open Access Article
  • Abstract Page
  • Full-Text
  
  12 - Assessing the impact of organizational change tend to increase customer satisfaction with regard to relationship marketing
    zahra ameri
• Open Access Article
  • Abstract Page
  • Full-Text
  
  13 - شناسایی و اولویت بندی شاخص های موثر بر رضایت مشتریان(CSI) به عنوان پیشنیاز مدیریت ارتباط با مشتری (CRM) در بانک ملت
  freshte amin
• Open Access Article
  • Abstract Page
  • Full-Text
  
  14 - طراحي مدل سیستم خدمات انعطاف پذیر FSS در نظام بانکی
  freshte amin
• Open Access Article
  • Abstract Page
  • Full-Text
  
  15 - Providing a New Method for Customer Satisfaction Data Analysis (Case Study: Automotive Industry: Logan Car)
  mahnaz ebrahimi sadr abadi ali mohammad kimiagari seyed mahdi seyed esfahani
• Open Access Article
  • Abstract Page
  • Full-Text
  
  16 - Proposing a model for evaluating the Customer Satisfaction Index (CSI) in the field of Information Technology (case study: The ICT guild organization companies in Tehran)
  Milad Kolagar Daroonkola  
• Open Access Article
  • Abstract Page
  • Full-Text
  
  17 - بررسی رابطه بین تصویر سازمانی و رضایت مشتریان درسازمان تأمین اجتماعی استان گلستان
    taraneh enayati kiomars niazazari
• Open Access Article
  • Abstract Page
  • Full-Text
  
  18 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro(
  kamran jalilian kameleh nasiri
• Open Access Article
  • Abstract Page
  • Full-Text
  
  19 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers)
  hamid reza masoudi
• Open Access Article
  • Abstract Page
  • Full-Text
  
  20 - Investigating effect of front-line of employees’ competences on customer satisfaction with the role of moderating situational conditions (case of study: hypermi of store mashhad
  وجیهه  هوشیار Seyede farnaz Ahmadi saeed
• Open Access Article
  • Abstract Page
  • Full-Text
  
  21 - The Impact of Co-branding Elements on Customers’ Satisfaction and Loyalty in Chain Restaurants in Tehran
  Jafar Ahangaran رضا اصلاني
• Open Access Article
  • Abstract Page
  • Full-Text
  
  22 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
  jafar bahari mehdi karoubi Shahla  Bahari
  10.52547/journalitor.35756.10.20.157
• Open Access Article
  • Abstract Page
  • Full-Text
  
  23 - Investigating the Relationship between Service Quality and Customer's Satisfaction, Loyalty, and Trust: A Case Study of Tehran's Enghelab and Laleh Hotels
  jafar bahari Shahla  Bahari
  10.52547/journalitor.36165.9.18.0
• Open Access Article
  • Abstract Page
  • Full-Text
  
  24 - Designing the Model to Identify and Prioritize the Satisfaction Indicators of e-business Customers in Fuzzy Environment Using BWM and TOPSIS
  Hamed Mohamadalizadeh Mohammad Javad  Ershadi Arman Sajedinejad
• Open Access Article
  • Abstract Page
  • Full-Text
  
  25 - بررسی رابطه بین هوش رقابتی با رضایت مشتریان در نمایندگی های بیمه سامان استان کرمان
  Malek Yazdani