Citizenship behavior

Open Access Article

1 - relationship between Organizational Culture, Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB) in communicational organizations
mahdi sharifi hamzeh rayej mehrdad estiri

This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behavior More

This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behaviors but little research has been done about how these two factors influencing the organizational citizenship behavior. The main purpose of this study was tracing the relationship between these three important variables clearly according to test two proposed conceptual models. Our research methodology was Survey- Correlation Method, Structural Equation Modeling (SEM) Specifically. Study results showed that, the approach of cultural determinism and adaptation strategic human resource management has been accepted. Therefore, in relationship between three variables of our research, SHRM have a mediator role. Finally based on research purpose conceptual model and practical & future research suggestions have been presented. Manuscript profile

Open Access Article

2 - Characteristic & requirements of extra-role behavior in educational organization from the viewpoint of holy Quran

The success of organizations at current age depends on behaviors that are beyond formal necessities and no formal reward has been granted to them. In management these acts are called Extra-role behavior. The goal of this research is to identify the characteristic & requ More

The success of organizations at current age depends on behaviors that are beyond formal necessities and no formal reward has been granted to them. In management these acts are called Extra-role behavior. The goal of this research is to identify the characteristic & requirements of these actions in educational organization from the viewpoint of holy Quran that has been done by examination of evidences and documents and analysis of qualitative content and by the inductive-deductive method. The research findings show that extra-role behavior in Quran has characteristic such as Process-Oriented, self–sublimity along the organization’s efficacy, hierarchy and dependency on divine achievements. The requirements of extra-role behavior are include: Purpose-Oriented, protection of action, avoidance of Role Overload & …. In Monotheism view some of necessities are related to the apparent aspect of act that neglecting them damages appearance of action and others are related to internal aspect of act that in their absence the action may have apparent ideality but is worthless and undesired due to its nature. The comparison of research’s results with management shows that despite of commonalities, the whole characteristic & requirements In Monotheism worldview in management has either not been granted or has been neglected Manuscript profile

Open Access Article

3 - The Role of Islamic Work Ethics and Service Culture on Organizational Citizenship Behavior, Accountability, and Social Responsibility
Abolfazl Ghasemzadeh

The current research is done to investigate the mediatory role of Islamic work ethics (IWE) on relationship between Service Culture and Individual Accountability, Organizational Citizenship Behavior and Social Responsibility among staff of Tabriz and Shahid- Madani Univ More

The current research is done to investigate the mediatory role of Islamic work ethics (IWE) on relationship between Service Culture and Individual Accountability, Organizational Citizenship Behavior and Social Responsibility among staff of Tabriz and Shahid- Madani Universities. The statistical population was included of company staff among whom 200 Faculty’s member were selected using Cochran formula. The research method was descriptive– correlative method– and was applied standard questionnaires for gathering information. In order to evaluate relation between measured and latent variables in the conceptual model, the structural equation model was utilized. The results indicate that, there is a positive and significant correlation between these variables excepting the path of service culture and social responsibility. Moreover, the mediator role of IWE in relation between variables of service culture & social responsibility and also service culture & individual accountability was approved. Manuscript profile

Open Access Article

4 - The Relationship between Work Ethics and Organizational Citizenship Behavior in Selected Personnel of Tehran University of Medical Sciences and Health Services
Mohammad reza Rabie Mondajin saeid sayyad shir,kosh

The purpose of this study was to identify the relationship between organizational ethics and organizational culture among selected staff of Tehran University of Medical Sciences. The research method is an applied and descriptive study type survey. The statistical popula More

The purpose of this study was to identify the relationship between organizational ethics and organizational culture among selected staff of Tehran University of Medical Sciences. The research method is an applied and descriptive study type survey. The statistical population includes the selected staff of Tehran University of Medical Sciences with over 2,000 people and sample size according to Cochran formula. 426 people were selected. The data gathering tool was a questionnaire whose validity was confirmed by experts and confirmed by Cronbach's alpha method. The Kolmogorov-Smirnov test was used to measure the normal or abnormal data of the research, and also the Pearson test was used to confirm or disapprove the research hypotheses. The results of the research show that the accuracy, willingness and willingness of work, duty, freedom of action, initiative, responsibility, honest work, belief in work, motivation, agility in work, sense of efficiency, and doing work with seriousness and Respect for others, the function of the aggregation and worker spirit of the ethical dimension of work can be by taking any timely decision on work, preventing protests, helping newcomers, tolerating heavy work, being at work, attending meetings, keeping clean. The workplace and, ultimately, the organizational progress. Findings indicate that there is a relationship between work ethic and organizational citizenship behavior at university staff and have a significant impact on the university. Manuscript profile

Open Access Article

5 - The Relationship between Structural Empowerment and Organizational Citizenship Behavior: The Mediating Role of Occupational Burnout
sima parizadeh kiomars beshlideh

Current study aims to review mediating role of occupational burnout in relationship between structural empowermenet, & organizational citizenship behavior. For this purpose, …. employees of the nursing office subset related to the clinical section were selected by stra More

Current study aims to review mediating role of occupational burnout in relationship between structural empowermenet, & organizational citizenship behavior. For this purpose, …. employees of the nursing office subset related to the clinical section were selected by stratified random sampling method, & they responded to standard questionnaires such as Conditions of Work Effectiveness Questionnaire –II, organizational citizenship behavior, & occupational burnout. Structural equation modeling was used, & the results of analyzing data indicated that there was a meaningful, & negative relationship between¬ structural empowermenet, & occupational burnout, & between occupational burnout, & organizational citizenship behavior, there was a meaningful, & positive relationship between¬ structural empowermenet, & organizational citizenship behavior. Also, meaningful relationship between structural empowermenet, & organizational citizenship behavior mediated by occupational burnout was obtained. The results of structural equation modeling suggests that the model fitted the data, with regard to these findings. It can be said that occupational burnout has a mediating role in the relationship between structural empowermenet, & organizational citizenship behavior. Accordingly, with regard to such variables as structural empowermenet, & decrease of occupational burnout, the rate of employees’ organizational citizenship behavior could be increased. Manuscript profile

Open Access Article

6 - The Relationship between Personality Traits, Moral Behavior and the Feeling of Guilt with Compulsory Citizenship Behavior
Mohammad Ali Nadi Hajar Azizii Nafiseh Masjedi

The aim of the current study was to study the relationship between personality traits, moral behavior and the feeling of guilt with compulsory citizenship behavior. Thus, 320 teachers at Isfahan female high schools were chosen by stratified random sampling method and pr More

The aim of the current study was to study the relationship between personality traits, moral behavior and the feeling of guilt with compulsory citizenship behavior. Thus, 320 teachers at Isfahan female high schools were chosen by stratified random sampling method and proportional to demographic share of each region as a sample. The research method was casual-comparative-correlation method and the study tools included the measures of Vigoda-Gadot Compulsory Citizenship Behavior Scale, Costa & McCrae, Personality Traits Inventory, Lussier, Moral Behavior Inventory, The Feeling of Guilt Scale Marschall, Sanftner & Tangney. The data was analyzed by using Pearson correlation coefficient and the structural equation modeling. Results revealed that, there was a negative relationship between personality traits (the extroversion characteristics, being pleasant, being conscientious) with compulsory citizenship behavior, and a negative relationship with flexibility, and a significant and positive relationship with psychotic characteristic. Results of the structural equation modeling showed that between personality traits, there is a direct and significant relationship between the dimensions of being conscientious and being pleasant with moral behavior. In addition there was a direct and significant relationship between the characteristics of being conscientious, flexibility, extroversion and psychotic with the feeling of guilt, and there was a direct and significant relationship between moral behavior variable and the feeling of guilt with compulsory citizenship behavior. Manuscript profile

Open Access Article

7 - The Relationship between Structural Empowerment and Organizational Citizenship Behavior: The Mediating Role of Occupational Burnout
sima parizadeh Kiomars Beshlideh

The aim of this study was to investigated the mediating role of occupational burnout in relationship between structural empowerment and organizational citizenship behavior. The sample of study was 291 employees of a hospital who were selected using stratified random sam More

The aim of this study was to investigated the mediating role of occupational burnout in relationship between structural empowerment and organizational citizenship behavior. The sample of study was 291 employees of a hospital who were selected using stratified random sampling. For investigating the correlation these standard questionnaires were used: Conditions of Work Effectiveness–II, Organizational Citizenship Behavior, and Occupational Burnout. And for analyzing data, Structural equation modeling was used. The results of analyzing data showed that there was a significant and negative relationship between occupational burnout and structural empowerment. Also significant relationship between structural empowerment and occupational burnout with organizational citizenship behavior was obtained. The results of structural equation modeling suggests that the model fitted the data. With regard to these findings, it can be said that occupational burnout has a mediating role in the relationship between structural empowerment and organizational citizenship behavior. Accordingly, with regard to variables such as structural empowerment and decrease of occupational burnout, the rate of employees’ organizational citizenship behavior could be increased. Manuscript profile

Open Access Article

8 - Investigating the Mediating Role of Organization-Based Self-Esteem in the Effect of Conscientiousness & Agreeableness on Task Performance & Organizational Citizenship Behavior in Employees of the National Iranian Drilling Company
Mohammad Bagher Kajbaf sima parizadeh Sahar Savadkouhi Saba Gheysari

The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian More

The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian Drilling Company who were selected using stratified random sampling. In this study, was used standard questionnaires such as personality characteristics (NEO), job performance, organizational citizenship behavior, & organization-based self-esteem, & for analyzing data, was used Path Analysis Method. The research model test showed the good fitted of the model. Examination of the direct effects indicated that conscientiousness & agreeableness have a significant & positive effect on task performance, organizational citizenship behavior, & organization-based self-esteem, & organization-based self-esteem has a significant & positive effect on task performance, & organizational citizenship behavior. Also, the indirect effects test showed that organization-based self-esteem has mediating role in the effect of conscientiousness & agreeableness on task performance & organizational citizenship behavior. Accordingly, with regard to variables such as conscientiousness, agreeableness & increase of organization-based self-esteem, the rate of task performance, & employees’ organizational citizenship behavior could be increased. Manuscript profile

Open Access Article

9 - Investigation the effect of employee involvement on organizational citizenship behavior with moderating role of organizational identity
seyyed morteza ghayour Ali pourang Seyed ali ghaderi elham nasiri

Human resource is the most important resources in organization, which influences organizational direction and performance. Organizational citizenship behavior is a desired consequence that managers tend to increase it among human resources. The aim of this study is to i More

Human resource is the most important resources in organization, which influences organizational direction and performance. Organizational citizenship behavior is a desired consequence that managers tend to increase it among human resources. The aim of this study is to investigate effects of job involvement on organizational citizenship behavior with moderating role of organizational identity. The population of study is Iran Insurance Company agencies (representatives) in Mashhad, with 300 agencies. Two-stage cluster sampling method was used with regard to the distribution of agencies in Mashhad. 167 agencies were determined for sampling size using Morgan table. Data collection tool were three questionnaires which their validity confirmed through construct validity and reliability were assessed using Cronbach's alpha. To ensure of returning adequate questionnaires, 170 questionnaires were distributed and 167 questionnaires were returned. Data analysis using structural equation modeling and partial least squares (PLS) was conducted. The results showed that job involvement has significant positive effect on organizational citizenship behavior. Also, organizational identity has moderating role in the relationship between job involvement and organizational citizenship behavior. Manuscript profile

Open Access Article

10 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior
Ali shariat nejad

The aim of this article was the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior. The research objective was applied and the research type was analytical survey. The statistical population was made up of over of 28 More

The aim of this article was the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior. The research objective was applied and the research type was analytical survey. The statistical population was made up of over of 280 employee who work in Imam Khomeini organization. People the sample size was 162 people which were obtained using random sampling - stratification. The validity of questionnaire was proved using content validity method and their reliability using Cronbach's alpha. In this article to test hypothesis and conceptual model structural equation approach and Amos 18 software were used. The result show that Workplace Spiritually have significant effect on service quality and Organizational citizenship behavior. Also the result show that Organizational citizenship behavior have significant effect on service quality. Manuscript profile

Open Access Article

11 - Presenting of a Pattern of environmental citizenship behavior with an emphasis on moral sentiment in Manufacturing Industries of Mazandaran province
Javad Javad Amoozad Khalili Samereh Shojaei Mohammad Bagher Gorji

Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its d More

Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its destruction, be. Therefore, the present study was conducted with the aim of presenting a model of environmental citizenship behavior with emphasis on moral emotions in the manufacturing industries of Mazandaran province. The research method was mixed and based on structural equation modeling. The statistical population of the study included all administrative staff and managers of manufacturing industries in Mazandaran province, the number of which was equal to 10962 people, the sample size was estimated to be 371 people using Krejcie and Morgan table. After designing the researcher-made questionnaire, a total of 500 questionnaires were distributed electronically and in person among the statistical sample, which according to the number of completed questionnaires, the number of statistical samples of the research in the present study reached 371 people. Data analysis was performed using smart pls3 and spss 20 software. The results showed that the effect of moral emotions and its sub-dimensions (moral education and growth, moral qualities, moral self-awareness) on environmental citizenship behavior was confirmed. It seems that the relationship between moral emotions and their impact on environmental citizenship behavior is important and there is a significant relationship between them and the results of this study improve the perception of factors that create employee involvement in environmental citizenship behaviors. Manuscript profile

Open Access Article

12 - Relationship between organizational citizenship behavior and customer citizenship behavior and its effect on the performance of Kohgiluyeh and Boyer-Ahmad Gas Company
sajad mousaviabad

The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 100 More

The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 1000 people, which corresponds to each employee selected by one customer, and the number of samples was selected using Cochran's formula of 280 people. Preliminary information about the mentioned variables was collected in the field by three samples of a questionnaire, one with 16 questions for gas company employees and the other with 17 questions for customers, which was compiled based on the Likert scale and EFQM questionnaire to evaluate performance. The collected data in this study have been reviewed and analyzed using SPSS software. Findings indicate that there is a relationship between organizational citizenship behavior and customer citizenship behavior and these two behaviors affect the performance of Kohgiluyeh and Boyer-Ahmad Gas Company. Manuscript profile

Open Access Article

13 - Presenting of a Pattern of environmental citizenship behavior with an emphasis on moral sentiment in Manufacturing Industries of Mazandaran province
Javad Javad Amoozad Khalili Samereh Shojaei Mohammad Bagher Gorji

Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its d More

Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its destruction, be. Therefore, the present study was conducted with the aim of presenting a model of environmental citizenship behavior with emphasis on moral emotions in the manufacturing industries of Mazandaran province. The research method was mixed and based on structural equation modeling. The statistical population of the study included all administrative staff and managers of manufacturing industries in Mazandaran province, the number of which was equal to 10962 people, the sample size was estimated to be 371 people using Krejcie and Morgan table. After designing the researcher-made questionnaire, a total of 500 questionnaires were distributed electronically and in person among the statistical sample, which according to the number of completed questionnaires, the number of statistical samples of the research in the present study reached 371 people. Data analysis was performed using smart pls3 and spss 20 software. The results showed that the effect of moral emotions and its sub-dimensions (moral education and growth, moral qualities, moral self-awareness) on environmental citizenship behavior was confirmed. It seems that the relationship between moral emotions and their impact on environmental citizenship behavior is important and there is a significant relationship between them and the results of this study improve the perception of factors that create employee involvement in environmental citizenship behaviors. Manuscript profile

Open Access Article

14 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels
jafar bahari mehdi karoubi Shahla Bahari

10.52547/journalitor.35756.10.20.157

This study sought to investigate the effect of organizational citizenship behavior on service quality offered to and the satisfaction and loyalty of customers in the hotel industry, selecting the Parsian International Hotels in Mazandaran province, including the Parsian More

This study sought to investigate the effect of organizational citizenship behavior on service quality offered to and the satisfaction and loyalty of customers in the hotel industry, selecting the Parsian International Hotels in Mazandaran province, including the Parsian Azadi Hotel in Ramsar, Iran (four-star) and the Parsian Azadi Khazar Hotel in Namakabroud, Chaloos, Iran (five-star) as the cases of the study, which was conducted in summer 2017. The study is regarded as applied in terms of purpose, descriptive in terms of research method, and survey in terms of data collection method, using Structural Equation Modeling and the Smart PKS Software to analyze the collected data. The study’s statistical population comprised all employees and visitors of Persian International Hotels in Mazandaran province, out of which the sample size was selected via random sampling and the Cochran. Moreover, a standard questionnaire was administered to collect the required data, whose reliability was measured using Cronbach's alpha. The study’s results indicated that organizational citizenship behavior had a significant positive influence on service quality offered to and the satisfaction and loyalty of the customers. It was also found that the customers’ satisfaction had a significant positive effect on their loyalty and that the customers’ satisfaction had the greatest path coefficient value, exerting the highest influence on the customers’ loyalty compared to other variables. Finally, necessary recommendations were offered based on the results of the data analysis. Manuscript profile

Open Access Article

15 - Impact of Emotional Intelligence on Organizational Citizenship Behavior in the Hotel Industry (Case Study: Parsian Azadi Khazar Hotel)
jafar bahari mehdi karoubi Shahla Bahari Samira Mohammadi

In today's highly competitive world, organizations are looking for new methods to maximize the performance and effort of their employees. The largest and most important capital of any organization, is it's human capital, that overshadowes other investments of the organ More

In today's highly competitive world, organizations are looking for new methods to maximize the performance and effort of their employees. The largest and most important capital of any organization, is it's human capital, that overshadowes other investments of the organization, and the achievement of the goals of the organizations largely depends on the proper functioning of the staff. Today, outstanding organizational performance can not be obtained merely from ordinary staff efforts. One of the reasons underling successes in large organizations is the fact that their staff performance is beyond their formal tasks. Present research aimed to Impact of Emotional Intelligence (EI) on Organizational Citizenship Behavior (OCB) in the hotel industry in Parsian Azadi Khazar Hotel Chalus has been done in the summer of 2019. The data required for this research is collected by simple random sampling method and with tools of questionnaire. Also, structural equation method has been used by the Smart pls software to analyze data. The method of research is descriptive and correlational and Statistical population of this research is considered all employees of Parsian Azadi Khazar Hotel Chalus. To determine the sample size, Cochran's formula was used and sample size of 89 people was obtained. Also, simple random sampling method was used for sampling. The results showed that the Emotional Intelligence (EI) and every one of its dimensions on Organizational Citizenship Behavior (OCB) have a positive and significant impact. and also it was shown that Social Awareness variable has the largest is path coefficient and its impact on Organizational Citizenship Behavior (OCB) is higher than other variables. Manuscript profile

Open Access Article

16 - Brand Citizenship Behavior, Brand Leadership, Brand Passion, Isfahan, SEM
amirreza konjkav monfared saeid saeida ardakani farzaneh zarabkhaneh

10.52547/journalitor.35995.11.22.25

Considering the fact that human resources are regarded as the most important key qualification and the source of creating competitive advantage in the hoteling industry, this sought to investigate the effect of brand leadership on the brand citizenship behavior of the s More

Considering the fact that human resources are regarded as the most important key qualification and the source of creating competitive advantage in the hoteling industry, this sought to investigate the effect of brand leadership on the brand citizenship behavior of the staff working in the hoteling industry of Isfahan City. The study is applied in terms of purpose and descriptive survey in terms of research method. The statistical population of the study comprised all Isfahan Hotels’ staff who were active from September to January 2020, from among whom 145 people were selected via a structural equation and convenience sampling. The required data were collected through the questionnaire, whose reliability and content validity was verified using Cronbach's alpha coefficient. Finally, the collected data were analyzed through the PLS software, considering non-normal distribution. The findings of the study suggested that brand leadership exerted a significant positive effect on brand passion, thereby making brand-supportive behaviors (adaptive, conscientious-oriented, and innovative behaviors) possible. Moreover, it was found that adaptive and innovative behaviors had a significant positive influence on brand citizenship behavior. However, the significant effect of brand innovative behaviors on brand citizenship behavior was not confirmed. Manuscript profile

Open Access Article

17 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior
Reza Pourmohammad morad rezaei dizgah

In these years due to intense competition companies have forced to use tools and methods for enhancing their customer retention. There effective and common strategies for improving this issue. One of these significant and important strat More

In these years due to intense competition companies have forced to use tools and methods for enhancing their customer retention. There effective and common strategies for improving this issue. One of these significant and important strategies is relationship marketing. This research accomplished in order to investigate the effect of relationship marketing on customer retention through customer engagement considering customer citizenship behavior within broiler manufacturers in province of guilan (north of Iran) . This is descriptive survey research based on data collecting. Statistical population were selected among consumers of broiler industry’s products by non-probability sampling method. Data collecting tool were questionnaire and sample size were 150. For testing reliability cronbach’s alpha test was used. For analyzing dates used Amos Graphic and SPSS. Results showed that trust and conflict handling as relation marketing elements have positive and significant effect on customer retention through customer engagement , and also results showed that customer citizenship behavior has no significant effect on relationship of customer engagement and customer retention. Manuscript profile

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