List of Articles رفتار شهروندی

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  1 - relationship between Organizational Culture, Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB) in communicational organizations
  mahdi sharifi hamzeh rayej mehrdad estiri
  This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behavior More

  This article reviews the relationship between organizational culture Strategic Human Resource Management (SHRM) and Organizational Citizenship Behavior (OCB). Although, Organizational culture and SHRM are important factors influencing organizational citizenship behaviors but little research has been done about how these two factors influencing the organizational citizenship behavior. The main purpose of this study was tracing the relationship between these three important variables clearly according to test two proposed conceptual models. Our research methodology was Survey- Correlation Method, Structural Equation Modeling (SEM) Specifically. Study results showed that, the approach of cultural determinism and adaptation strategic human resource management has been accepted. Therefore, in relationship between three variables of our research, SHRM have a mediator role. Finally based on research purpose conceptual model and practical & future research suggestions have been presented. Manuscript profile
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  2 - The Role of Islamic Work Ethics and Service Culture on Organizational Citizenship Behavior, Accountability, and Social Responsibility
      Abolfazl Ghasemzadeh
  The current research is done to investigate the mediatory role of Islamic work ethics (IWE) on relationship between Service Culture and Individual Accountability, Organizational Citizenship Behavior and Social Responsibility among staff of Tabriz and Shahid- Madani Univ More

  The current research is done to investigate the mediatory role of Islamic work ethics (IWE) on relationship between Service Culture and Individual Accountability, Organizational Citizenship Behavior and Social Responsibility among staff of Tabriz and Shahid- Madani Universities. The statistical population was included of company staff among whom 200 Faculty’s member were selected using Cochran formula. The research method was descriptive– correlative method– and was applied standard questionnaires for gathering information. In order to evaluate relation between measured and latent variables in the conceptual model, the structural equation model was utilized. The results indicate that, there is a positive and significant correlation between these variables excepting the path of service culture and social responsibility. Moreover, the mediator role of IWE in relation between variables of service culture & social responsibility and also service culture & individual accountability was approved. Manuscript profile
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  3 - The Relationship between Work Ethics and Organizational Citizenship Behavior in Selected Personnel of Tehran University of Medical Sciences and Health Services
  Mohammad reza Rabie Mondajin saeid sayyad shir,kosh
  The purpose of this study was to identify the relationship between organizational ethics and organizational culture among selected staff of Tehran University of Medical Sciences. The research method is an applied and descriptive study type survey. The statistical popula More

  The purpose of this study was to identify the relationship between organizational ethics and organizational culture among selected staff of Tehran University of Medical Sciences. The research method is an applied and descriptive study type survey. The statistical population includes the selected staff of Tehran University of Medical Sciences with over 2,000 people and sample size according to Cochran formula. 426 people were selected. The data gathering tool was a questionnaire whose validity was confirmed by experts and confirmed by Cronbach's alpha method. The Kolmogorov-Smirnov test was used to measure the normal or abnormal data of the research, and also the Pearson test was used to confirm or disapprove the research hypotheses. The results of the research show that the accuracy, willingness and willingness of work, duty, freedom of action, initiative, responsibility, honest work, belief in work, motivation, agility in work, sense of efficiency, and doing work with seriousness and Respect for others, the function of the aggregation and worker spirit of the ethical dimension of work can be by taking any timely decision on work, preventing protests, helping newcomers, tolerating heavy work, being at work, attending meetings, keeping clean. The workplace and, ultimately, the organizational progress. Findings indicate that there is a relationship between work ethic and organizational citizenship behavior at university staff and have a significant impact on the university. Manuscript profile
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  4 - Investigating the Mediating Role of Organization-Based Self-Esteem in the Effect of Conscientiousness & Agreeableness on Task Performance & Organizational Citizenship Behavior in Employees of the National Iranian Drilling Company
  Mohammad Bagher  Kajbaf sima parizadeh Sahar  Savadkouhi Saba Gheysari
  The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian More

  The aim of this study was to, investigated the mediating role of organization-based self-esteem in the effect of conscientiousness & agreeableness on task performance and organizational citizenship behavior. The sample of study was 234 employees of the National Iranian Drilling Company who were selected using stratified random sampling. In this study, was used standard questionnaires such as personality characteristics (NEO), job performance, organizational citizenship behavior, & organization-based self-esteem, & for analyzing data, was used Path Analysis Method. The research model test showed the good fitted of the model. Examination of the direct effects indicated that conscientiousness & agreeableness have a significant & positive effect on task performance, organizational citizenship behavior, & organization-based self-esteem, & organization-based self-esteem has a significant & positive effect on task performance, & organizational citizenship behavior. Also, the indirect effects test showed that organization-based self-esteem has mediating role in the effect of conscientiousness & agreeableness on task performance & organizational citizenship behavior. Accordingly, with regard to variables such as conscientiousness, agreeableness & increase of organization-based self-esteem, the rate of task performance, & employees’ organizational citizenship behavior could be increased. Manuscript profile
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  5 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior
      Ali shariat nejad
  The aim of this article was the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior. The research objective was applied and the research type was analytical survey. The statistical population was made up of over of 28 More

  The aim of this article was the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior. The research objective was applied and the research type was analytical survey. The statistical population was made up of over of 280 employee who work in Imam Khomeini organization. People the sample size was 162 people which were obtained using random sampling - stratification. The validity of questionnaire was proved using content validity method and their reliability using Cronbach's alpha. In this article to test hypothesis and conceptual model structural equation approach and Amos 18 software were used. The result show that Workplace Spiritually have significant effect on service quality and Organizational citizenship behavior. Also the result show that Organizational citizenship behavior have significant effect on service quality. Manuscript profile
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  6 - Presenting of a Pattern of environmental citizenship behavior with an emphasis on moral sentiment in Manufacturing Industries of Mazandaran province
  Javad  Javad Amoozad Khalili Samereh   Shojaei Mohammad Bagher   Gorji
  Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its d More

  Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its destruction, be. Therefore, the present study was conducted with the aim of presenting a model of environmental citizenship behavior with emphasis on moral emotions in the manufacturing industries of Mazandaran province. The research method was mixed and based on structural equation modeling. The statistical population of the study included all administrative staff and managers of manufacturing industries in Mazandaran province, the number of which was equal to 10962 people, the sample size was estimated to be 371 people using Krejcie and Morgan table. After designing the researcher-made questionnaire, a total of 500 questionnaires were distributed electronically and in person among the statistical sample, which according to the number of completed questionnaires, the number of statistical samples of the research in the present study reached 371 people. Data analysis was performed using smart pls3 and spss 20 software. The results showed that the effect of moral emotions and its sub-dimensions (moral education and growth, moral qualities, moral self-awareness) on environmental citizenship behavior was confirmed. It seems that the relationship between moral emotions and their impact on environmental citizenship behavior is important and there is a significant relationship between them and the results of this study improve the perception of factors that create employee involvement in environmental citizenship behaviors. Manuscript profile
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  7 - Relationship between organizational citizenship behavior and customer citizenship behavior and its effect on the performance of Kohgiluyeh and Boyer-Ahmad Gas Company
  sajad mousaviabad
  The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 100 More

  The present study belongs to the category of exploratory-applied research. The statistical population of this research consists of employees and customers of Kohgiluyeh and Boyer-Ahmad Gas Company. The number of employees of Kohgiluyeh and Boyer-Ahmad Gas Company is 1000 people, which corresponds to each employee selected by one customer, and the number of samples was selected using Cochran's formula of 280 people. Preliminary information about the mentioned variables was collected in the field by three samples of a questionnaire, one with 16 questions for gas company employees and the other with 17 questions for customers, which was compiled based on the Likert scale and EFQM questionnaire to evaluate performance. The collected data in this study have been reviewed and analyzed using SPSS software. Findings indicate that there is a relationship between organizational citizenship behavior and customer citizenship behavior and these two behaviors affect the performance of Kohgiluyeh and Boyer-Ahmad Gas Company. Manuscript profile
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  8 - Presenting of a Pattern of environmental citizenship behavior with an emphasis on moral sentiment in Manufacturing Industries of Mazandaran province
  Javad  Javad Amoozad Khalili Samereh   Shojaei Mohammad   Bagher Gorji
  Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its d More

  Increasing environmental problems and crises in the world on the one hand and understanding the long-term consequences of environmental issues in human life on the other hand, has led researchers to understand ways to avoid harming the environment and prevent from its destruction, be. Therefore, the present study was conducted with the aim of presenting a model of environmental citizenship behavior with emphasis on moral emotions in the manufacturing industries of Mazandaran province. The research method was mixed and based on structural equation modeling. The statistical population of the study included all administrative staff and managers of manufacturing industries in Mazandaran province, the number of which was equal to 10962 people, the sample size was estimated to be 371 people using Krejcie and Morgan table. After designing the researcher-made questionnaire, a total of 500 questionnaires were distributed electronically and in person among the statistical sample, which according to the number of completed questionnaires, the number of statistical samples of the research in the present study reached 371 people. Data analysis was performed using smart pls3 and spss 20 software. The results showed that the effect of moral emotions and its sub-dimensions (moral education and growth, moral qualities, moral self-awareness) on environmental citizenship behavior was confirmed. It seems that the relationship between moral emotions and their impact on environmental citizenship behavior is important and there is a significant relationship between them and the results of this study improve the perception of factors that create employee involvement in environmental citizenship behaviors. Manuscript profile
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  9 - Studding the Effect of Emotional Intelligence and Organizational Citizenship Behavior in hotel industry
    ebtehal zandi
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  10 - Studding the Effect of Emotional Intelligence and Organizational Citizenship Behavior in hotel industry
    ebtehal zandi
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  11 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior
  Reza Pourmohammad morad rezaei dizgah
  In these years due to intense competition companies have forced to use tools and methods for enhancing their customer retention. There effective and common strategies for improving this issue. One of these significant and important strat More

  In these years due to intense competition companies have forced to use tools and methods for enhancing their customer retention. There effective and common strategies for improving this issue. One of these significant and important strategies is relationship marketing. This research accomplished in order to investigate the effect of relationship marketing on customer retention through customer engagement considering customer citizenship behavior within broiler manufacturers in province of guilan (north of Iran) . This is descriptive survey research based on data collecting. Statistical population were selected among consumers of broiler industry’s products by non-probability sampling method. Data collecting tool were questionnaire and sample size were 150. For testing reliability cronbach’s alpha test was used. For analyzing dates used Amos Graphic and SPSS. Results showed that trust and conflict handling as relation marketing elements have positive and significant effect on customer retention through customer engagement , and also results showed that customer citizenship behavior has no significant effect on relationship of customer engagement and customer retention. Manuscript profile