Identifying the Key Drivers of Digital Signature Implementation in Iran (Using Fuzzy Delphi Method)
Subject Areas : ICT
قربانعلی مهربانی
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فاطمه زرگران خوزانی
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Abstract :
Despite the emphasis of researchers and experts on the need to implement digital signatures and the progress of technology towards the digitization of all affairs and electronic governance, Iran is still facing the challenge of implementing digital signatures. The purpose of this article is to identify and analyze the key drivers of digital signature implementation in Iran with a fuzzy Delphi approach. In terms of practical purpose and in terms of information gathering, the research has benefited from a hybrid approach. The statistical community consists of all experts and specialists in the field of information technology and digital signature and articles in this field. The sample size of the statistical community of experts is 13 people who were selected by the purposeful sampling method. 31 articles were selected based on their availability and downloadable, non-technical nature, and relevance to the topic. The method of data analysis was done according to the fuzzy Delphi approach. Validity and reliability were calculated and confirmed using the CVR index and Cohen's kappa test with coefficients of 0.83 and 0.93, respectively. The results prove that the key drivers of digital signature implementation in Iran include 5 main dimensions and 30 concepts, which are 1) security (information confidentiality, information security, sender authentication, document authentication, privacy protection, trust between parties), 2) business (digital business models, communication needs, staff management, organization size, organizational structure, organization resources, organizational culture, top managers, competition ecosystem, e-governance), 3) user (perceived convenience, perceived benefit, consumer behavior, consumer literacy, consumer lifestyle), 4) technical (development of technical infrastructure, systems integration, system complexity, system tanks, design quality, technical speed of certificate production and verification, impermeability of hackers) and 5) Legal (legal licenses, penal laws, legislative body, e-commerce laws). It is suggested that in the field of digital signature implementation, special attention should be paid to rewriting rules, training users, creating a security culture, and digital signature policymakers should invite knowledge-based companies to cooperate in developing infrastructure and making relevant software competitive.
