Data-driven Marketing in Digital Businesses from Dynamic Capabilities View
Subject Areas : ICTMaede Amini vlashani 1 , ayoub mohamadian 2 , Seyed Mohammadbagher Jafari 3
1 - university of tehran
2 -
3 - University of Tehran
Keywords: Dynamic Capabilities, Data-driven Marketing, Marketing Analytics, Big Data,
Abstract :
Despite the enormous volume of data and the benefits it can bring to marketing activities, it is unclear how to use it in the literature, and very few studies have been conducted in this field. In this regard, this study uses dynamic capabilities view to identify the dynamic capabilities of data-driven marketing to focus on data in the development of marketing strategies, make effective decisions, and improve efficiency in marketing processes and operations. This research has been carried out in a qualitative method utilizing the content analysis strategy and interviews with specialists. The subjects were 18 professionals in the field of data analytics and marketing. They were selected by the purposeful sampling method. This study provides data-driven marketing dynamic capabilities, including; Ability to absorb marketing data, aggregate and analyze marketing data, the ability to data-driven decision-making, the ability to improve the data-driven experience with the customer, data-driven innovation, networking, agility, and data-driven transformation. The results of this study can be a step towards developing the theory of dynamic capabilities in the field of marketing with a data-driven approach. Therefore, it can be used in training and creating new organizational capabilities to use big data in the marketing activities of organizations, to develop and improve data-driven products and services, and improve the customer experience
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