بازاریابی داده محور در کسب و کارهای دیجیتال از دیدگاه قابلیت های پویا
الموضوعات :مائده امینی ولاشانی 1 , ایوب محمدیان 2 , سید محمدباقر جعفری 3
1 - دانشگاه تهران
2 - دانشگاه تهران
3 - دانشگاه تهران
الکلمات المفتاحية: قابلیت های پویا, بازاریابی داده محور, تجزیه و تحلیل بازاریابی, کلان داده.,
ملخص المقالة :
زمینه و هدف: علیرغم حجم بسیار زیاد داده و فوایدی که استفاده از آن می تواند برای فعالیت های بازاریابی داشته باشد، هنوز نحوه بکارگیری آن در ادبیات پژوهش بصورت روشن مشخص نبوده و مطالعات بسیار محدودی در این زمینه انجام گرفته است. در این راستا ﭘﮋوﻫﺶ ﺣﺎﺿﺮ با بهره گیری از نظریه قابلیت های پویا به شناسایی قابلیت های پویای بازاریابی داده محور به منظور محوریت دادن به داده در شکل گیری راهبردهای بازاریابی، انجام تصمیم گیری های اثربخش و بهبود کارایی در فرایندها و عملیات بازاریابی پرداخته است. روش‌شناسی: این پژوهش به روش ﮐﯿﻔﯽ و ﺑﺎ اﺳﺘﺮاﺗﮋي تحلیل مضمون و بهره گیری از ﻣﺼﺎﺣﺒﻪ با متخصصان این حوزه، اﻧﺠﺎم گرفته است. افراد مورد مطالعه ﭘﮋوﻫﺶ تعداد 18 متخصص حرفه ای در زمینه تحلیل داده و بازاریابی ﺑﻮده اﻧﺪ ﮐﻪ ﺑﺎ روش ﻧﻤﻮﻧﻪﮔﯿﺮي ﻫﺪﻓﻤﻨﺪ اﻧﺘﺨﺎب ﺷﺪه اﻧﺪ. یافته‌ها: ﯾﺎﻓﺘﻪﻫﺎي این مطالعه ﻧﺸﺎن می دهد قابلیت های پویای بازاریابی داده محور شامل؛ قابلیت جذب داده های بازاریابی، قابلیت تجمیع و تحلیل گری داده های بازاریابی، قابلیت تصمیم گیری داده محور، قابلیت بهبود تجربه داده محور با مشتری، قابلیت نوآوری داده محور، قابلیت شبکه سازی، قابلیت چابکی و قابلیت ایجاد تحول داده محور می باشند. نتیجه‌گیری: نتایج این مطالعه می تواند گامی در جهت تکامل تئوری قابلیت های پویا در حوزه بازاریابی با رویکرد داده محوری باشد. از این رو می تواند در آموزش و ایجاد قابلیت های جدید سازمانی به منظور بکارگیری کلان داده در فعالیت های بازاریابی سازمان ها و توسعه و بهبود محصولات و خدمات داده محور و بهبود تجربه مشتریان مورد استفاده قرار گیرد
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