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      • Open Access Article

        1 - Proposing a model for IT services based assessment approach, based on IT Governance Model
        seyyed ahmad tabatabaei skch skch
        Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure More
        Nowadays one of the biggest problems of IT organizations in less developed countries is paying too much attention to infrastructure and technology of organizations. This is due to the point that many managers in organizations believe that existence of IT infrastructure and technology by itself is a sign of maturity of an organization. Although technical facilities and infrastructure such as networks, hardware, software etc., is essential for providing appropriate services and optimal performance, but these features cannot provide a competitive advantage and increase the maturity of the organization. The missing link in these organizations, which have been less considered, is how to use these features to achieve organizational goals. In different areas, there are several standards and optimal methods for defining and optimizing processes. Some of the most complex models which should be considered in different units of information technology are, models and frameworks related to IT governance. IT governance focuses on implementation and management of quality of IT services so as to meet business needs. IT governance is done by service providers through an appropriate combination of people, process and information technology. The purpose of this paper is to examine different models and frameworks of IT governance models, in order to propose a framework for assessing IT services Manuscript profile
      • Open Access Article

        2 - A Robust Data Envelopment Analysis Method for Business and IT Alignment of Enterprise Architecture Scenarios
        Mehdi Fasanghari Mohsen  Sadegh Amalnick Reza Taghipour Anvari Jafar Razmi
        Information Technology is recognized as a competitive enabler in today’s dynamic business environment. Therefore, alliance of business and Information Technology process is critical, which is mostly emphasized in Information Technology governance frameworks. On the othe More
        Information Technology is recognized as a competitive enabler in today’s dynamic business environment. Therefore, alliance of business and Information Technology process is critical, which is mostly emphasized in Information Technology governance frameworks. On the other hand, Enterprise Architectures are deployed to steer organizations for achieving their objectives while being responsive to changes. Thus, it is proposed to align the business and Information Technology through investigating the suitability of Enterprise Architecture scenarios. In view of this fact, investigating a flexible decision making method for business and information technology alignment analysis is necessary, but it is not sufficient since the subjective analysis is always perturbed by some degree of uncertainty. Therefore, we have developed a new robust Data Envelopment Analysis technique designed for Enterprise Architecture scenario analysis. Several numerical experiments and a sensitivity analysis are designed to show the performance, significance, and flexibility of the proposed method in a real case. Manuscript profile