List of Articles فناوري اطلاعات

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - A Framework for Identifying and Ranking Criteria for Evaluating the Quality of Electronic Services (Case studies: Golestan website of Payame-noor university)
  Hossein Babaee mahmood salehesfahani fateme noorani
  Service quality is a concept that, due to difficulties in defining and measuring the considerable debate in the literature, no general consensus, aroused. Often, customer satisfaction and service quality as a function of perceptions and customer expectations, and resear More

  Service quality is a concept that, due to difficulties in defining and measuring the considerable debate in the literature, no general consensus, aroused. Often, customer satisfaction and service quality as a function of perceptions and customer expectations, and research has shown that the quality of the services plays an important role in its profitability. The purpose of this study is to provide a framework for identifying and ranking criteria for evaluating the quality of services. The results showed that, all parameters of quality of service are important. Response Time is an important indicator of the rest. The trustiness, informativeness, ease of use, empathy and visual appeal are next important factors. The users are satisfied with the trustiness and informativeness, but not with empathy. User satisfaction is medium with response time, ease of use and visual appeal. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Effects of the Knowledge-Based Economic Variables on
  Rohollah Shahnazi
  Knowledge based economies are more strongly dependent on the production, distribution and use of knowledge than ever before. Output and employment are expanding fastest in high-technology industries, such as computers, electronics and aerospace. High-tech refers to tech More

  Knowledge based economies are more strongly dependent on the production, distribution and use of knowledge than ever before. Output and employment are expanding fastest in high-technology industries, such as computers, electronics and aerospace. High-tech refers to technology that is at the cutting edge and the most advanced technology available. High technology industries and services are central part of knowledge-based economy, and one of the main economic indicators for measure the knowledge in economic. In this paper, we introduce the principles and indicators of high-tech industries and analysis effect of the knowledge-based economy variables (ICT, R&D and Education expenditures) on their production. We have developed a model of high-tech industries production. This model has been estimated for 48 countries in 2000-2007 with using GLS Panel Data Approach. The results of the analysis show a positive and significant effect of ICT, R&D and education on high-tech industries .Elasticity calculation shows one percent increase in R&D will result 0.48 present increases in high-tech industrial production, Also one percent increase in ICT will result 0.68 present increases in high-tech industrial production and finally one percent increase in Education will result 0.29 percent increase on high-tech industrial production. So we require a lot of attention to R&D, ICT and Education in program and policy development of high tech industries. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - The Effect of IT Investments on Customer Satisfaction
  Behtaj Rasoli Poshte Jafar Bagheri Nejad
  Almost two trillion dollars in the world are capital and expenditure in the field of information technology projects annually. It's been more than a decade that researchers have discussed business value of information technology investment. Also plenty of investment has More

  Almost two trillion dollars in the world are capital and expenditure in the field of information technology projects annually. It's been more than a decade that researchers have discussed business value of information technology investment. Also plenty of investment has been spent to satisfy the customer and shopping experience in fields which are related to information technology. For example, firms have experienced low investment of information technology such as the Internet Services providers and high investment of information technology such as comprehensive information systems for the implementing and enforcing human resources planning. This article is a result of research on information technology and intends to review information technology investments and technologies such as Customer Relationship Management and determine its impact on customer satisfaction. Comparative analysis of findings showed that there is a direct relationship between information technology investment of organizations and customer satisfaction in wide-scale. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - A Framework for Evaluating Information Technology Foresight Projects
  Maryam Mohamedpour Fateme Saghafi
  There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidde More

  There is a large consensus among academics and practitioners that ICT investments should be carefully justified, measured and controlled. ICT investments have special characteristics such as; high risks, limited return of investment, large proportion of intangible/hidden costs and benefits. These characteristics are highlighted for ICT foresight projects. There are many papers for evaluating ICT projects with BSC (Balanced Score Card), but there is no work for evaluating IT foresight projects. This paper presents a framework for using balance score card for evaluating IT foresight projects. The result should be beneficial for researchers, managers, decision makers and investors. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Investigation of Effective Factors on Implementing the Knowledge Management in Central Office of Jahad Daneshgahi
  Abbas Hosseinpour mohammad bagher alipour
  10.7508/roshdefanavari.2018.14.006
  The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formul More

  The aim of this article is to identify effective factors on implementing the knowledge management in central offices of Jahad Daneshgahi. Research community is included of all managers and experts in which 132 people of this society are selected based on Chochran Formula. The research method is applicable and descriptive and the cronbach’s alpha is used for determining the reability of the research instruments. In this level,the cronbach’s alpha of independent variable of effective factors is equal to 97% and the dependent variable of implementing the knowledge management is equal to 95% that shows the desired level of the reliability for the research instruments. Data are analyzied within two descriptive and analytical levels based on spss software. Reseach assumptions are related to investigating the effects of each dimensions of IT, organizational structure, organizationa culture, motivation and managerial factors on the implementing the knowledge management that allof them are confirmed. Findings show that all effective factors have a direct relationship with implementing the knowledge management. The highest effect is related to the motivation and then IT, organizational culture and then managerial factors. The lowest level is related tothe organizational structure. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - Explanation the challenges and success factors for commercialization of research achievements (Case Study: Institute of Information and Communications Technology)
  Hosein Eftekhari Fatemeh Saghafi
  Achievements and research findings could n't be a factor for creation of wealth and welfare for society until they will be commercialized. So the creation of contexts for commercialization, not only provides significant economic value for organization, but also leads to More

  Achievements and research findings could n't be a factor for creation of wealth and welfare for society until they will be commercialized. So the creation of contexts for commercialization, not only provides significant economic value for organization, but also leads to economic and technical growth of community. In this study, the challenges and success factors of commercialization for research achievements will be identified and ranked. This research in terms of the objective is applied research, and in terms of how to gathering data, is descriptive survey. First, by the literature review and use of expert’s opinions in the Institute of Communications and Information Technology and using the Delphi technique, 11 challenges and 19 success factors for commercialization of research achievements were identified. For measuring the consensus, Kendall's Coefficient and for ranking the factor the Friedman test are used. The results show that the most important challenges are "weak laws protecting intellectual property, economic barriers, lack of commercialization strategies" and the most important success factors are "requiring faculty to estimates business plan for their new research propsals, intellectual property protection, and effective communication between universities and industry". Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - Information Technology, Strategy Implementation, Information Systems, Strategic Planning, Input-Process-Outcome Framework
  Mona Jami Pour Shahnaz Akbari Emami Safora Firozeh
  IT strategy is a key factor in improving the process and performance of companies in using IT. Hence, many companies have a strategic planning process, but only a few succeed in implementing strategies efficiently. Therefore, the purpose of this study is to design a pro More

  IT strategy is a key factor in improving the process and performance of companies in using IT. Hence, many companies have a strategic planning process, but only a few succeed in implementing strategies efficiently. Therefore, the purpose of this study is to design a process framework for implementing IT strategy; To identify the drivers, processes and consequences of implementing IT strategy in organizations. The present study is a qualitative research with a phenomenological approach and in order to collect data, open and in-depth interviews were conducted with 10 experts in the field of IT using theoretical sampling. The results of the analysis show that the inputs under the headings of IT strategy implementation include environmental requirements of business continuity, structural-system cohesion, technology-oriented human resources, IT strategic leadership, skill requirements and common values. The second aspect of the IT strategy implementation model includes the dimensions of IT program monitoring and communication, structural appropriateness, development of support policies, budgeting and resource allocation, appropriate training, and the development of supportive culture. Finally, the implications of implementing an IT strategy, including those related to finance, internal process, customer, and growth and learning, were categorized. Manuscript profile