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Open Access Article
1 - Steel companies using the model-based evaluation strategy
naser hamidi hossein taghaviDramatic changes in the present era of knowledge management evaluation system is inevitable , so the lack of evaluation of the various aspects of the organization , including the evaluation of resources , personnel , objectives and strategies , as a symptom of disease o MoreDramatic changes in the present era of knowledge management evaluation system is inevitable , so the lack of evaluation of the various aspects of the organization , including the evaluation of resources , personnel , objectives and strategies , as a symptom of disease organizations are considered . Each agency to determine the appropriateness and quality of their activities , especially in complex and dynamic environments are needed to evaluate the system . The lack of systematic evaluation and monitoring system means a lack of communication with internal and external environment of the organization is regarded as and death organiaztion consequences caducity .لغو ویرایشها Manuscript profile -
Open Access Article
2 - Designing a Sustainable Outsourcing Model in Fajr Jam Gas Refining Company Based on Balanced scorecard with Analytic hierarchy process
Hamidreza vakilifardAbstract: The purpose of this paper is to design a sustainable outsourcing model using a balanced scorecard and hierarchical analysis process. In this research, we first tried to identify the success factors and failures of outsourcing based on previous studies conduct MoreAbstract: The purpose of this paper is to design a sustainable outsourcing model using a balanced scorecard and hierarchical analysis process. In this research, we first tried to identify the success factors and failures of outsourcing based on previous studies conducted inside and outside the country. For the validity of these factors, using the content validity and the content validity index and for guarantee reliability also used the incompatibility rate of the coupled comparison questionnaire based on the EXPERT CHOICE report. Identify the strategic goals of this model using Affinity Diagram by Brain Storming. the findings indicated that to design sustainable outsourcing model using a balanced scorecard, we need to consider the economic, social and environmental sustainability in each of the balanced scorecard faces that Using this model, we can have sustainable learning and growth, sustainable domestic business processes, sustainable customer satisfaction, and sustainable financial performance. finally, the balanced scorecard with 26 strategic objectives was designed and implemented using paired comparisons of the importance of each strategic goal in every aspect of computing and prioritization. Manuscript profile -
Open Access Article
3 - The Role of applying Business Process Management System in improving Organizations Performances
Hosein Safarzadeh Mausomeh GhoreyshiIn today's world, the key to the success of each organization is the Business Process. Therefore, it is important to have a strong interpretation of Business Process Management in organizations. Organizations have experienced that Business Process Management is strong i MoreIn today's world, the key to the success of each organization is the Business Process. Therefore, it is important to have a strong interpretation of Business Process Management in organizations. Organizations have experienced that Business Process Management is strong investment to come across the environmental changes. Business Process Management is a holistic management approach focused on aligning all aspects of an organization with the demands and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business Process Management attempts to improve processes continuously. It can therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. Business process management activities can be grouped into five categories: designing, modeling, execution, monitoring, and optimization. With respect to the fact that Business Process Management System automates all the processes in organizations, every solution ends up in Business Process Management System as the essential core of organizational systems in order to improve their performance. In this paper, different types of data related to a specific Process will be mentioned, then a solid model will be explained in order to coordinate the data with Business Process Management, afterwards Business Process Management System will be introduced. At the end, the harmony for Business Process Management and Strategic Management will be explained because compiling a suitable strategy and, more importantly, its proper implementation using the Process Management improves the organization performance and beneficiaries' satisfaction. Manuscript profile -
Open Access Article
4 - Providing a Model for Evaluating Knowledge Management Systems Using Balanced Scorecard at Pars Khodro Company
Behzad Hasani ٌRocxana FekriThe purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical populatio MoreThe purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical population included all experts and top managers of Pars Khodro Company (157 people) and sample size was 111 people based on Cochran formula. Data were collected using a questionnaire designed by previous studies and expert opinions. Content validity index (CVR) was used to determine the validity of the questionnaire and Cranach’s alpha coefficient of 0.728 was used to determine its reliability. Data were analyzed using SPSS and EXPERT CHOICE statistical software. The results showed that: BSC's vision is financial, customer, growth and learning and internal processes respectively. From the financial point of view, the CEO's financial knowledge is the highest and avoidance of duplication of costs is the lowest, and from the customer's perspective, the highest priority is to improve the quality of customer service and the customer's least. And change in the system is the least important of the improvements, and lastly, the internal process view has the least degree of effectiveness of the system in achieving the most desirable organizational objectives and document size. Manuscript profile -
Open Access Article
5 - The combination of knowledge-based systems and analysis network process to strategic planning using Balanced Scorecard (case study: Tehran Municipality)
میثم جعفری سید حسین سیدی حامد نوذریBalanced scorecard and performance measures were first developed by Kaplan and Norton (1992). Balanced Scorecard provides comprehensive view of the overall performance from strategic objectives. Balanced Scorecard integrates financial measures with key performance indic MoreBalanced scorecard and performance measures were first developed by Kaplan and Norton (1992). Balanced Scorecard provides comprehensive view of the overall performance from strategic objectives. Balanced Scorecard integrates financial measures with key performance indicators to creating view of the financial and non-financial aspects. This article uses balanced scorecard approach combines, basic knowledge and analysis network process (ANP). This system combines operational and corporate strategy with different perspectives of aspects. It also helps the decision-maker to determine weight. Balanced scorecard system based on knowledge base will facilitate effective strategic planning. The model developed in four regional municipalities and the results are expressed. Manuscript profile -
Open Access Article
6 - بررسی وضعیت و پیش بینی منظرهای عملکرد سازمانی بر اساس مدل کارت امتیازی متوازن (BSC) از طریق مؤلفههای سرمایه فکری (مطالعه موردی دانشگاه ارومیه)
غلامرضا طالقاني نوروز محمد قنبرزاده صابر علی زاده -
Open Access Article
7 - Strategy Prioritizing Using LFPP Method and Strategic Map Tracing by Path Analysis Method Case Study:Sepahan Oil Company
سید مصطفی رضوی حسین صفری محمد هادی علی احمدیNowadays companies should have a good strategy and a close partnership with the other companies involved in their supply chain in order to achieve the excellence and sublimation. Balanced Scorecard is a new consept that can provide the necessary conditions for strategy MoreNowadays companies should have a good strategy and a close partnership with the other companies involved in their supply chain in order to achieve the excellence and sublimation. Balanced Scorecard is a new consept that can provide the necessary conditions for strategy map and effective cooperation and a good Strategic Planning. Due to the novelty of this consept and lack of a comprehensive model in this issue, the purpose of this study is to define the consept of BSC and identify its factors and indicators and propose a conceptual model to trace it.finally we use BSC as a tool to model strategies of a real problem. This real case is Sepahan Oil Company. This model confirmed through factor analysis (PA) and structural equation model (LFPP) Techniques. The results of our survey in the case study showed that the Sepahan Oil Company strategies can have a effective and efficient prioritization.By using this segments and their prioritization Sepahan can pass the difficulties and lockouts.The strategic map traced in this paper,help the company managers to have a complete vision on the company and its situation. Manuscript profile -
Open Access Article
8 - Performance assessment of technical and vocational training centers in Gilan with BSC approach and AHP method.
علیرضا المئیOrganizations in order to have successfully implementation and fully establishing their strategy or management operations need targeted assessment. In this paper, using the combination of BSC (a framework for performance evaluation of multiple perspectives) and AHP ( a MoreOrganizations in order to have successfully implementation and fully establishing their strategy or management operations need targeted assessment. In this paper, using the combination of BSC (a framework for performance evaluation of multiple perspectives) and AHP ( a Multi-criteria decision model which Deciding tools to prioritize multiple views of performance indicators and to establish a single standard for ranking of alternatives), technical and vocational organization centers in Guilan are considered for investigating their performance. The best important of advantage this approach, based on several indicators which consider the whole aspects of evaluation not only rely on financial evaluation For this research, the descriptive and inferential type is defined which uses questionnaires and interview from the experts in technical and vocational organization centers in Guilan. The results of this paper from the multi-dimensional assessment assist the managers of technical and vocational organization centers, ranking the indicators, and major centralize and reinforcement on indicators with low priority, and further emphasize and for indicators with high priority in investing and targeted schematization. Manuscript profile -
Open Access Article
9 - Performance Evaluation Model using the Balanced Scorecard and Fuzzy TOPSIS integrated approach BSC-FTOPSIS
Mohammad EhsanifarABSTRACT The present paper aims at presenting an incorporative fuzzy approach towards evaluating of performance using Balanced Scorecard (BSC). To do so, first, based on the data collected from evaluating the components of strategic management, main objectives, key fac MoreABSTRACT The present paper aims at presenting an incorporative fuzzy approach towards evaluating of performance using Balanced Scorecard (BSC). To do so, first, based on the data collected from evaluating the components of strategic management, main objectives, key factors of success, and performance evaluation indices are identified. Next, using TOPSIS fuzzy method, the indices are prioritized and ranked so the indices with the highest impact on performance evaluation are identified and classified in the form of balanced scorecards. 29 people from among the elite, chiefs and key experts filled out a questionnaire, in order to achieve the goals of the study. The validity of the questionnaire was confirmed through the experts, and its reliability was defined using Cronbach's alpha (0.89%). At the end, the proposed model was executed in a branch of Saderat Bank in Tehran. The application of the improvisations resulted in the improvement in almost all defined indices, i.e., the Total Performance Index for the studied organization was 72.38% by April, 2015 (based on the last three months prior to that), which was raised to reach 79.16% three months after executing the model (the end of July, same year). Manuscript profile -
Open Access Article
10 - Developing a Performance evaluation model based on the Fuzzy Analytical Hierarchy process (FAHP) and the Balanced Scorecard (BSC) approach (Case Study one of the Iranian food industries)
شیرین عادلی Rouzbeh Ghousi ramiar dabaghianThe important role of food industries in promotion of the various health and economic indicators in the countries persuaded the industries involved in this affair to enforce fundamental reviews in the management approaches to enable them to perform the most efficient me MoreThe important role of food industries in promotion of the various health and economic indicators in the countries persuaded the industries involved in this affair to enforce fundamental reviews in the management approaches to enable them to perform the most efficient methods for utilizing the limited available recourses to improve the society’s health and economic growth. The balanced scorecard, as one of the successful tools in performance evaluation system, does not show the importance degree for the perspectives and the indicators under each perspective. To eliminate this deficiency the fuzzy analytic hierarchy process method is used in this research for weighting the perspectives and balanced scorecard indicators. In this study, first a list of performance evaluation indicators based on balanced scorecard approach was prepared and then the pairwise comparison was gained through field study and the standard AHP questionnaire with compatibility rate lower than 0.1. At the end the rate of balanced realization was evaluated for each. Regarding the pairwise comparison among perspectives done by the experts the customer perspective weighting 0.328 showed the maximum importance degree among other perspectives. The finance perspective weighting 0.290, the internal business process perspective weighting 0.239, and the learning and growth perspective weighting 0.143 were ranked as second to forth level respectively. According to the obtained certain weights, the added income comparison to the previous year weighing 0.121 was ranked in first level. The number of customer complains weighting 0.094, the customer satisfaction weighting 0.086 were ranked in second to fifth levels respectively. Manuscript profile -
Open Access Article
11 - Investigating the Impact of Sustainable Supply Chain on Organization Performance using Balanced Score Card Approach (Case of: Fajr Jam Gas Refinery)
Abbas Shoul saeid sadeghi laleh abbasloThe concept of sustainable supply chain management (SSCM) has been considered as an important organizational philosophy to achieve more profits by reducing environmental and social risk. In fact, the environmental management with an emphasis on environmental protection MoreThe concept of sustainable supply chain management (SSCM) has been considered as an important organizational philosophy to achieve more profits by reducing environmental and social risk. In fact, the environmental management with an emphasis on environmental protection is one of the most important issues of customers, stakeholders, governments, employees and competitors. The main aim of this research is to assess impact of sustainable supply chain management on performance of Fajr Jam Gas Refinery using balanced scorecard approach. The data for this research collected through the questionnaires that sent to 80 managers and expert of Fajr Jam Gas Refinery. To analyze the data, partial least squares (PLS) method and smart PLS-Graph software version 3 was used. The results reveals that sustainable supply chain management has a significant positive effect on performance of Fajr Jam Gas Refinery. Finally, some practical offers and strategies for managers and some suggestions for future research of researchers are provided. Manuscript profile -
Open Access Article
12 - Performance Evaluation and Ranking of Iranian Insurance Companies by Using Balanced Score card, Shannon Entropy Weighting Method and Grey VIKOR approach
vafa mousavi mohammad hasan kamfirooziPerformance evaluation is a fundamental necessity in facing and coping with changes and continuous improvement activities. Insurance companies to determine your current position and survive and thrive in today's competitive world must continually methods and models to a MorePerformance evaluation is a fundamental necessity in facing and coping with changes and continuous improvement activities. Insurance companies to determine your current position and survive and thrive in today's competitive world must continually methods and models to assess and improve their performance and activities of the organization are ongoing. The aim of this study is to evaluate the performance of insurance companies based on Shannon's weighting entropy and the ranking method is done according to grey VIKOR technique address. The performance evaluation is conducted based on the Balanced Score card method. Moreover, instead of using the linguistic variables and absolute numbers we will use grey numbers Tuesday parameterization. Grey VIKOR is a one of the most developed approaches of multi-criteria decision making under uncertainty conditions. Furthermore, the actual weights based on the concept of objective to regulate the mental weights of Shannon entropy can be used by the decision-makers. The current study has been worked on five insurance companies. According to the data gathered from the questioners the quantity value of the insurance companies has been calculated based on the final weights resulted from Shannon's weighting entropy and the grey VIKOR method. The results revealed that MELLAT insurance company obtained the highest value of (0.9334) and the lowest value (0) belongs to Dana insurance company. Accordingly, Dana Insurance is ranked in the first position, Iran Insurance the second, Alborz Insurance the third, Asia Insurance the fourth and MELLAT insurance the fifth. Manuscript profile -
Open Access Article
13 - Estimation of Causality Coefficients in Strategy Maps Using Gravitational Search-Based Learning of Fuzzy Cognitive Maps
A. Jahanbeigi A. Jahanbeigi M. RohaniMore than two decades ago, the balanced scorecard method was proposed to control and monitor the strategy of organizations. The most important outcome of this method is the strategy map. The causal relations among strategic goals (SGs) are established in this map which MoreMore than two decades ago, the balanced scorecard method was proposed to control and monitor the strategy of organizations. The most important outcome of this method is the strategy map. The causal relations among strategic goals (SGs) are established in this map which can help managers in decision making process. To have a precise strategy map, it is necessary to estimate the strengths of each causal relation correctly. So, the estimation of causal coefficients has attracted research interest in forming strategy maps. In this way, DEMATEL and Delphi are two well-known methods that are based on the experts’ opinion. However, these opinions are not exact in the complex business fields; so, the computational intelligence (CI) algorithms have been employed for more precise estimation of causality coefficients. In this study, the relations among SGs and their coefficients have been provided by the experts of a banking institution as the input of the proposed method. The main purpose of this study is to improve the precision of causal coefficients using a CI-based algorithm. For this purpose, the strategy map is decomposed into multiple fuzzy cognitive maps (FCMs) and then, the gravitational search algorithm (GSA) is employed for FCM training. In this way, two objective functions are used for determining the optimal value of causality coefficients. The first objective function is employed for reducing error in the prediction of SG realization percentages. The second objective function keeps causal coefficients in the intervals determined by the experts. Experimental results show that the total error of proposed model is lower than the expert-based model. In addition, GSA performs better than the following algorithms in finding the global optimum point in this real-world case study: particle swarm optimization and ant colony optimization. Manuscript profile -
Open Access Article
14 - Presenting Sustainable Human Resource Management Scorecard in Knowledge-based ICT Companies in Iran
ebrahim salehi omran Soheila HashemiSpecialized and skilled human resources in information and communication technology (ICT) companies are the most significant sources of organizational capital as companies offering knowledge and expertise services, that are also critical for long-term survival of the or MoreSpecialized and skilled human resources in information and communication technology (ICT) companies are the most significant sources of organizational capital as companies offering knowledge and expertise services, that are also critical for long-term survival of the organizations. Sustainable approach in human resource management (HRM) plays an important role in attracting and retaining talented and specialized individuals through establishing changes in HRM practices. The purpose of this qualitative study was to provide sustainable HRM scorecard based on HRM processes in knowledge-based ICT companies in Iran. The population of this research was the scholars and experts with relevant scientific and research experience in Irisa, System group and Rayvarz software engineering companies. These three companies were selected for the study using intensity sampling. The data was collected through semi-structured interviews with experts and were analyzed using thematic analysis technique. Through the results of data analysis, goals, evaluation criteria and the consequences of sustainable HRM in each of the HRM functions (recruitment, training and development, retention, compensation and turnover) were identifyed. The findings of this study suggested the high potential of sustainable HRM in improved sustainable competitive advantage, organizational sustainability, increased productivity and strategic position for organizations. Manuscript profile -
Open Access Article
15 - The effect of e-marketing alignment with the organization's macro strategy on improving the performance of commercial organizations
Mohsen Rezaei Alireza Aliahmadi mirzahasan hoseini Mohammadtaghi AminiStrategic alignment of digital marketing activities with the grand corporate strategies is a necessary for new marketing. Increasing development of this type of marketing highlights the necessity for this alignment and synergy. This study aims to identify the factors of MoreStrategic alignment of digital marketing activities with the grand corporate strategies is a necessary for new marketing. Increasing development of this type of marketing highlights the necessity for this alignment and synergy. This study aims to identify the factors of e-marketing of commercial organizations that strengthen this type of alignment. The statistical population of this study includes Iranian companies which are active in the field of digital marketing and have received the Enemad. The number of samples was determined via a random sampling method and using the Morgan table as 384 samples. The research data were collected through questionnaires that were provided to managers and e-marketing and planning experts in these companies by e-mail and Google Form. Questionnaire items were designed in two sections: the first one examined the alignment factors in the company, and the second one surveyed the results of its performance through a balanced scorecard. Replied questionnaire analysis was performed using SPSS and Lisrel software. The research method in this study is quantitative and survey. Using the SEM method, a conceptual model for e-marketing alignment and grand strategies of commercial organizations has presented. Performance measurement of organizations that have used alignment factors with the balanced scorecard method in 73% of cases shows better results than other organization. Manuscript profile -
Open Access Article
16 - Presenting a model for evaluating the company's performance using BSC and ranking indicators using the TOPSIS method(Case study:North Wood Industrial Company)
malihe ebrahimiObjective: In today's competitive arena, all organizations need an effective performance evaluation system, so as to be able to measure the efficiency and effectiveness of the organization, human resources and processes. On the other hand, Chipboard has many applicatio MoreObjective: In today's competitive arena, all organizations need an effective performance evaluation system, so as to be able to measure the efficiency and effectiveness of the organization, human resources and processes. On the other hand, Chipboard has many applications in the construction industry, including cabinets, bedding and furniture, wooden doors except to anti-theft doors. In this industry, wood waste is used, which can be very useful and constructive for the country's economy. Therefore, improving the performance of this industry is very important both in terms of improving the economy of country and in terms of the companies included in this industry Methodology: . In this article, using the balanced scorecard approach, indicators in four perspectives (growth and learning, customer, internal and financial processes) were compiled and using a questionnaire and non-parametric Wilcoxon test with a marked rank, 27 indicators were approved out of 46 indicators. Then, the TOPSIS method was used to rank the approved indicators Conclusion: According to the research findings, the perspective of internal processes in chipboard industry is more important. Among the sub-criteria, the criteria of timely delivery of goods, compliance of employees' performance with regulations and instructions, service to the company's neighboring stakeholders and the level of employee satisfaction are very important in the performance of the chipboard industry. Manuscript profile -
Open Access Article
17 - Analysis and evaluation of innovation ecosystems, a case study of Yazd and Mazandaran
Mostafa Karimian Eghbal Ardalan Oshani MohammadReza Khodabakhshi Ali Motamedzadegan Mohammad Mahdi LotfiToday, innovation, flexibility and readiness for change are the most important factors for economic development in different countries. Examining the experiences of other countries and the new approaches of the world regarding sustainable development based on innovation MoreToday, innovation, flexibility and readiness for change are the most important factors for economic development in different countries. Examining the experiences of other countries and the new approaches of the world regarding sustainable development based on innovation, points out that moving towards a knowledge-based economy requires the recognition of innovation as the main factor. On the other hand, innovation is a complex process, and in order to achieve an innovative and sustainable business environment, a set of actors, stakeholders, infrastructures, policies, as well as a set of norms and rules must exist together and be able to interact well with each other as a network. Such a complex environment has a behavior similar to natural ecosystems, where component interacts with each other. Therefore, in recent years, a model has been introduced to describe innovation ecosystems, which is called the rainforest model. In this article, an attempt has been made to describe the behavior of innovation ecosystems from the perspective of this model. This model provides a tool called the rainforest scorecard, which is a suitable measure for evaluating and analyzing innovation ecosystems. In the second half of this article, the evaluation and analysis of two innovation ecosystems of Yazd and Mazandaran provinces have been done using this model. The results of this survey show that the Yazd innovation ecosystem is in a much better condition in terms of hardware than the software aspect and the culture that dominates the ecosystem. But in Mazandaran, both the hardware and software parameters of the ecosystem are more or less similar to each other and need to be strengthened. Manuscript profile
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