Prioritization of e-commerce failure factors in technical infrastructure: Meybod city ceramic tile factories
Subject Areas :edehghani edehghani 1 , amir manian 2 , hasanali nemati 3
1 - Dept. of Computer Science and Information Technology School of Electrical and Computer Engineering Shiraz University, Iran.
2 -
3 -
Keywords: E-commerce, infrastructure, technical infrastructure,
Abstract :
E-commerce is one of the ways to maintain a competitive advantage in companies. Successful e-commerce in any business requires pre-requisites and infrastructure. "Technical infrastructure" is the most basic and important infrastructure for e-commerce. In this paper, a comprehensive model is presented that presents the factors influencing the success of e-commerce in technical infrastructure and shows how using the importance-performance analysis model, unfavorable technical infrastructure factors that cause e-commerce failure in any The business can be identified and prioritized to improve them, and the technical infrastructure factors that make e-commerce unsuccessful in the city's ceramic tile industry, as one of the main hubs of tile production in the world and the most important exporter of tiles in Iran. It is evaluated by the method of "significance-performance analysis". The results show that the internal infrastructure of these factories, as well as the capabilities of the hardware and software available in these factories, are in an acceptable condition, and factors such as not using electronic payment, poor public infrastructure (Internet), Lack of sufficient manpower and undesirable web capabilities Factory sites are one of the factors in the failure of e-commerce in these factories in terms of technical infrastructure, respectively.
1. توربان, ا. ؛ کینگ, د. (2010). مبانی تجارت الکترونیک (نسخه اول). (ا. مانیان, ؛ م. ر. زندی منش, مترجم) نگاه دانش.
2. زکی¬زاده, ح. (1390). بازيابی در 06 11, 1392، از سازمان صنعت،معدن و تجارت استان یزد
3. سعیدا, س., ابراهیم زاده, ف., و بخشی, م. (1390). ارزیابی و اولویت¬بندی مولفههای کیفیت خدمات دانشگاهی با رویکرد تلفیقی سروکوال و ماتریس اهمیت ـ عملکرد (مورد مطالعه: دانشگاه یزد). فصلنامه علمی- پژوهشی «رهیافتی نو در مدیریت آموزشی».
4. سیفی دیو کلایی, م. (1390). تجارت الکترونیک در ایران : موانع و راهکارها. ششمین همایش ملی تجارت و اقتصاد الکترونیکی, جلد1, ص. 171. تهران.
5. علی احمدی, ع., فتحیان بروجنی, م., & حورعلی, م. (1383). چالش¬ها و راهکارهایی برای توسعه تجارت الکترونیک در بنگاه¬های کوچک و متوسط ایران. فصلنامه مدیریت فردا (5و6), 99-106.
6. علیدوستی, س. (1389). عوامل موثر بر توسعه فناوری اطلاعات و تجارت الکرونیک در شرکت¬های کوچک و متوسط. علوم و فناوری اطلاعات (3), 529-548.
7. علمدار میبدی, م. م., میرابی, و., & محمدقلی نیا, ج. (1389). موانع به کارگیری تجارت الکترونیک در تعاونیهای توزیعی استان تهران. تعاون (4), 119-148
8. عبدالله¬زاده, ا.؛ شامی, م. (1381). ارائه مدل بسترهای 5گانه زیرساخت های مورد نیاز برای توسعه ملی فناوری اطلاعات و ارتباطات (مطالعه موردی: مالزی). دانش مدیریت (57), 29-49.
9. مختاری, ا. (1388). مدل فراگیر ماندگاری در تجارت الکترونیک. مجله تدبیر(207), 44-48.
10.Ainin, S., & Hisham, N. H. (2008). Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study. Information Technology, 2008, 95-103.
11.Alinezhad, M., Rahimipoor, A., & Valizadeh, Z. (2012). The Impact of Technology and Communication Infrastructure on Development of e-Commerce in Iran. International Journal of e-Education, e-Business, e-Management and e-Learning,, 2(2), 162-164
12.Angel, R., Heffernan, T., & Megicks, P. (2008). Service quality in postgraduate education. J QualAssur Educ, 16(3), 236-254.
13.Chaffey, D. (2002). E-business and E-commerce management:strategy,implementation and practice (5 ed.). instock.
14.CHIU, Y.-W., YEN, D. C., & SHIH, D.-H. (2011). Importance-Performance Analysis for the Adoption of Radio Frequency Identification Technology. Journal of Information Technology Management, XXII(2), 30-40.
15. CID,(2002). The Center for International Development readiness for the networked world.
16. Elahi, S.,and Hassanzadeh, A. (2009). A framework for evaluating electronic commerce adoption in Iranian companies”. International Journal of Information Management, 29, 27-36.
17. Ghobakhloo, M., (2013). Barriers to Electronic Commerce Adoption Among Small Businesses in Iran. Journal of Electronic Commerce in Organizations, 9(3), 48-89.
18.Kanungo, S., & Chouthoy, m. (1998). IT planning in India: Implications for IT effectiveness. Information Technology for Development(8), 71-87.
19.Kim, C. (2004). E-tourism: an innovative approach for the small and medium-sized tourism enterprises (SMTEs) in Korea. OECD.
20.Kitcharoen, S. (2007). importance-performance analysis on information technology applications in higher educational institutions in thailand. ABAC Journal, 27(2), 15-22.
21.Laosethakul, k., & Boulton, W. (2007). critical fuccess factor for e-commerce in Thailand: cultural and infrastructural influences. EJISDC(2), 1-22.
22.Lee, S., & Kim, D. J. (2013). Driving factors and barriers of information and communication technology for ebusiness in SMEs: A case study in Korea. IADIS International Conference e-Society, Spain, pp. 163-171.
23.LUO, H., and Wenli, J. (2008). Research on E-Commerce Supply Chain Alliance Performance Evaluation Based on Importance-Performance Analysis. International Conference on Logistics Engineering and Supply Chain , (pp. 771-776). china.
24.MacGregor, R. C., & Vrazalic, L. V. (2005). A basic model of electronic commerce adoption barriers: A study of regional small businesses in Sweden and Australia. Journal of Small Business and Enterprise Development, 12(4), 510-527.
25.Maryeni, Y., Govindaraju, R., Prihartono, B., & Iman, S. (2014). Technological and organizational factors influencing the e-commerce adoption by Indonesian SMEs. 6th International Conference on Management of Innovation and Technology, IEEE, PROCEEDING, INDONESIA, pp. 1716-1726.
26.Mukti, N. A. (2000). Barriers to putting business on Internet in Malaysia. The Electronic Journal of Information System in Developing Countries, 2(6), 1-6.
27.Papazoglou, M., & Ribbers, P. (2006). e-Business:organizational and technical foundations. england: John Wiley & Sons.
28.Purcell, F., and Toland, J. (2004). Electronic Commerce for the South Pacific: A Review of E-Readiness. Electronic Commerce Research,(4), 241-262.
29.Sathye, M., and Beal, D. (2001). Adoption of ellectronic commerce by SME's: australian evidence. Journal of E-Business, 1(1), 1-11.
30.Sung, T. K. (2004). E-commerce critical success factors: East vs. West. Technological Forecasting & Social Change.
31.Weil, P., and Broadbent, M. (1998). Leveraging the New Infrastructure: How Market Leaders Capitalize on IT. Harvard Business Review Press.
32.Weill, P., and Vitale, M. (2002). information technology infrastructure for e-business. Nabu Press.
33.Wong, M. S., Hideki, N., & George, P. (2011). the use of importance-performance analysis (IPA) in evaluating japan's e-government services. Journal of Theoretical and Applied Electronic Commerce Research, 6(2), 17-30.
34.Xianfeng, Q., Boxing, L., & Zhenwei, G. (2008). Conceptual model of IT infrastructure capability and it's emperical justification. Tsinghua Science and Technology, 13(3), 390-394.
35.Zaied, A. N. (2012). Barriers to E-Commerce Adoption in Egyptian SMEs. Information Engineering and Electronic Business(3), 9-18.
