Review the gap between the existing and desired performance of the employees in order to implementation of the human performance improvement in the social security organization
Subject Areas :SHERVIN MASHAYEKHI 1 , Mohammad salehi 2 , TARANEH ENAYATI 3
1 - Azad
2 - Azad
3 - Azad
Keywords: performancegap performancehuman performance improvement ,
Abstract :
performance analysis in organizations and identifying the gap of performance , its causes and roots is very important which can improve the quality of services of organizations , customer satisfaction and services . therefore , this study aims to identify the dimensions of employee performance gap in order to deploy human performance improvement in social security organization . this research has been done in terms of purpose among applied research and qualitative method . the statistical sample of this research includes 120 experts ( academic and organizational ) and data collection tool is taking notes from texts , theoretical studies and available models . the results indicate that performance gap can be divided into three aspects : leadership style , workplace and human resource management . based on the findings in the first dimension , components of strategic management , structure , processes , style of management and interests of stakeholders , in the second dimension , components of organizational culture , environmental conditions , data and information and finally in the third dimension , components of human resource management , individual competencies , service system and compensation were confirmed . furthermore , by confirming the final model of performance gap , the stages of human performance improvement were identified in five stages .
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