Identify knowledge Intensive Business Services of Qom Water and Wastewater
Subject Areas :Maryam Gholizadeh 1 , Mohammad Ali Sarlak 2
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Keywords: Business Services, knowledge Intensive Business Services(KIBS), Process, Activity,
Abstract :
The purpose of this study was to identify knowledge Intensive Business Services of Qom Water and Wastewater Company. In this Delphi study, after reviewing previous research and examining the upstream documentation and infrastructure at ABFA, the areas of knowledge associated with a description of business services were identified. The results of data analysis showed that the areas of knowledge creation, upgrading and development of water and wastewater facilities, center of supervision, operation and maintenance of facilities, sales and customer service to be considered as a top priority and supply and support management, human resources management, management Financing, partner relationship management, developing management systems for review were the second priority. The processes and knowledge activities of each field were also identified and presented in separate business services.
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