vestigating the Effective Factors on Cultural Intelligence of Urban Managers in Cultural Interactions with Citizens
Subject Areas :مجتبی امیری 1 , منیر عزیزی 2 , غلامرضا طالقانی 3
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2 - University of Tehran
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Keywords: Culture cultural intelligence urban managers cultural interaction citizens,
Abstract :
This research aims to investigate cultural intelligence in Tehran that includes many different cultures. With increasing number of immigrants having varying norms and cultural values, urban managers, who are planers and handlers of a city, need to recognize and boost cultural intelligence in order to have a better interact with citizens and even their staff having different cultures. being and environment that deals with different cultures makes urban managers obtain the skills of cultural intelligence .by expansion of cities and an increase in immigrations, societies are changed to a mixture of religious and racial cultures and sub cultures. In a metropolis like Tehran, due to different cultures of citizens urban managers must be able to interact effectively in this multi-cultural city to satisfy people. in this research for the analysis of the gathered data from questionnaires, descriptive and deductive statistics methods are used, and the survey of relation s ships between research variables is done by employing structural equation modeling. Regarding the statistical results from R software, the most effective dimensions on cultural intelligence consequently are: cognitive, behavioral, metacognitive and motivational. The most powerful index is motivational dimension and the weakest index is cognitive dimension. Behavioral and cognitive dimension have a similar performance in relation to cultural intelligence.
