Criteria of human ethical decision making of managers in conditions of environmental complexity (Case study, Social Security Organization)
Subject Areas : Ethical contexts of management and governmentمهناز سرافراز کاخکی 1 , محمد رضا ذبیحی 2 , سید مهدی الوانی 3 , محمود البرزی 4
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Abstract :
Undoubtedly, the most sensitive activity that managers do in any organization is decision making. But today's world is so complex and chaotic that decision-making struggles with so many problems. In complex environments, information changes rapidly and covers a wide range. The point to consider in decision making is that it is not always successful, that is, there is always the possibility of success or failure, many factors affect the ability to make decisions. In today's complex world, decision-making has become a challenge for managers. The number of decision criteria, the variety of criteria and types of quantitative and qualitative decision-making methods and the need to consider them simultaneously, the importance of the effects and consequences of the decision and factors such as it add to the complexity of decisions. Regarding the criteria of human moral decision-making, it should be mentioned that the method of decision-making in the Islamic system is contingent and participatory, and the basis in this system is the important principle of "passion". The mentioned cases are more prominent among the managers of service organizations who are faced with a large volume of clients and as a result of immediate and instantaneous decisions, because the decision-making time is very short for them and it is possible to examine a variety of options. It fades in the traditional way. One of these very sensitive and concerned organizations is the Social Security Organization. Therefore, in order to analyze the factors affecting decision making, the present study examines the decision and its characteristics, decision models. Then, with the help of content analysis, the indicators and characteristics of each decision model are extracted. Finally, with the help of a panel of experts consisting of thinkers and managers of the Social Security Organization, and then identify the various factors affecting decision-making in this organization and factors affecting decision-making in various decision-making models according to the environmental complexity of the organization. have became.
