Comprehensive Interactive Maturity Model for Mobile government
Subject Areas : ICTfateme saghafi 1 , Mahdi Fasanghari 2
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Abstract :
Growing development of wireless technologies with a distinctive feature of this technology and the extent of spatial independence of its influence among the people have caused governments to move towards the use of this technology in their services and transactions. Measuring the growth rate in the state offering these services require the m-government maturity model. The aim of this study is providing a model for m-government maturity with considering the strength and deleting the weaknesses of existing models. Scientists have developed many e-government maturity models but only two m-services models. In this article, e-government maturity models and the experiences of other countries are studied and analyzed with met synthesis method mobile. Then the results are validated by questionnaires and surveys with experts opinion and using appropriate tests. The results showed the Stages of this model are: Presence and release of information, interaction, transaction, vertical integration, horizontal integration, portal, Personalizing, optimization and innovation services. Three stages of transparency, accountability and democracy in this model, are parallel to the previous steps. Implementation of these three steps illuminates the roles of government in citizen’s interactions. While in the 8 previous section, citizens are considered as service recipient.
