تدوین مدل شایستگی های سازمانی منابع انسانی مبتنی بر آموزش مهارتهای نرم در کارکنان بانک ملی (پژوهش کیفی)
الموضوعات :مجید رسولی هرزند 1 , جعفر قهرمانی 2 , امیدعلی حسین زاده 3
1 - دانشگاه آزاد اسلامی واحد مرند
2 - استادیار، گروه مدیریت آموزشی، واحد مرند، دانشگاه آزاد اسلامی، مرند، ایران
3 - استادیار گروه مدیریت، واحد شبستر، دانشگاه آزاد اسلامی، شبستر، ایران
الکلمات المفتاحية: شایستگی های سازمانی, مهارتهای نرم, مطالعه کیفی.,
ملخص المقالة :
زمینه: برای استفاده و بهره گیری کارمندان برای شرکت ها و سازمانها، رویکرد مهارت نرم می تواند باعث ایجاد بهره وری و پویایی سازمان شود، امری که در دهه های اخیر مورد توجه بسیاری از سازمانها قرار گرفته است. هدف: این پژوهش با هدف تدوین مدل توسعه شایستگی های سازمانی منابع انسانی مبتنی بر آموزش مهارتهای نرم در کارکنان بانک ملی استان آذربایجان شرقی انجام گرفت. روش: پژوهش حاضر یک مطالعه کیفی بوده که با استفاده از تکنیک تحلیل محتوای کیفی به بررسی یافته های پژوهش پرداخته شده است. این مطالعه بر پارادایم تفسیرگرایی استوار بوده است. داده های این مطالعه با استفاده از مصاحبه نیمه ساختاریافته با خبرگان دانشگاهی و مدیران و معاونین شعب بانک ملي استان آذربايجان شرقي به دست آمد. جهت نمونه گیری از روش نمونه گیری هدفمند بهره گرفته شد. یافته ها: نتایج بررسی حاصل از مطالعات کتابخانه‌ای و نظر متخصصان منجر به شناسایی ده مؤلفه شایستگی های سازمانی منابع انسانی مبتنی بر آموزش مهارتهای نرم شد. این مؤلفه‌ها شامل شایستگی مدیریت استراتژیک، پذیرش تنوع و شایستگی بین رشته ای، شایستگی تفکر سیستمی، شایستگی هنجاری ، شایستگی تفکر آینده نگر، شایستگی بین فردی، شایستگی درون فردی، شایستگی سازگاری، شایستگی در نوآوری و شایستگی حرفه ای بود. نتیجه گیری: توجه به مهارتهای نرم تدوین شده در این پژوهش و بسترسازی برای جذب، توسعه، هدایت و ارتقاء کارکنان بانک ها مبتنی بر این مهارت ها می تواند بسیار اثربخش و کارآمد باشد و منجر به بهبود کارکرد سیستم بانکی شود.
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