تدوین مدل توسعه استعداد ارتباطی مدیران (مورد مطالعه : بخش خدمات پولی و بانکی)
محورهای موضوعی : مدل های توسعه فردی در ارتقاء توسعه استعداد منابع انسانی
1 - اداره کل آموزش
کلید واژه: استعداد, مدیران, ارتباطات, مالی و اعتباری ,
چکیده مقاله :
در دهه های اخیر توسعه مبتنی بر استعداد از دغدغه های مطرح در سازمان ها محسوب می شود و استعدادهای ارتباطی مدیران از ابعاد تاثیر گذار در عملکرد مطلوب مدیران به شمار می رود. با این فلسفه فکری، پژوهش حاضر با هدف شناسایی، احصاء و تعیین استعداد ارتباطی مدیران بانکی انجام گرفته است. برای نیل به مقصود مذکور، نخست ادبیات و پیشینه استعداد مدیران با تاکید بر استعداد ارتباطی بررسی و پرسش های مصاحبه تدوین شد. درگام دوم، مصاحبه ها در جامعه آماری مدیران بانکی و با روش نمونه گیری هدفمند اجرایی شد. به عبارتی، جامعه مورد مطالعه خبره بانکی- دانشگاهی و نمونه آماری 21 نفر از آنان بود. ابزار گردآوری اطلاعات فرم مصاحبه و روش تجزیه و تحلیل، تحلیل محتوا بود. یافته های پژوهش نشان داد استعدادهای ارتباطی مدیران در پنج مولفه : 1- مهارت ارتباط فردی، 2- مهارت ارتباط بین فردی، 3- مهارت ارتباط بانکی، 4- مهارت رهبری و 5- اعتبار حرفه ای و 26 استعداد قابل احصاء می باشد. نتایج حاصل از این پژوهش حاکی از این است برای توسعه استعداد مدیران حوزه پولی و بانکی در بعد ارتباطات و اطلاعات می بایست مدلی مشتمل مهارت ارتباط فردی، مهارت ارتباط بین فردی، مهارت ارتباط بانکی، مهارت رهبری و اعتبار حرفه ای مورد توجه قرار گیرد.
Inrecent decades, talent-based development is one of the concerns in organizations and managers' communication talents are one of the effective dimensions in the optimal performance of managers. With this philosophy of thought, the present study has been conducted with the aim of identifying, counting and determining the communication talent of bank managers. To achieve this, first, the literature and background of managers' talents with an emphasis on communication talent were reviewed and interview questions were developed. In the second step, the interviews were conducted in the statistical community of bank managers using purposive sampling method. In other words, the study population was a banking-university expert and the statistical sample was 21 of them. The data collection tools were interview form and the method of analysis was content analysis. Findings showed that managers' communication talents can be counted in five components: 1- personal communication skills, 2- interpersonal communication skills, 3- banking communication skills, 4- leadership skills and 5- professional credentials and 26 talents. The results of this study indicate to develop the talent of monetary and banking managers in the field of communications and information A model should be considered including personal communication skills, interpersonal communication skills, banking communication skills, leadership skills and professional credibility.
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