ارائه الگوی چابکي و توسعه منابع انساني در بانک مسکن با استفاده از روش ترکیبی فراتحلیل و دیمتل فازی
الموضوعات :علی عالی 1 , محمد ضیا الدینی 2 , مصطفی هادوی نژاد 3
1 - مدیریت منابع انسانی، گروه مدیریت، دانشگاه آزاد واحد رفسنجان، رفسنجان، ایران
2 - گروه مدیریت، دانشگاه آزاد اسلامی واحد رفسنجان، رفسنجان، ایران
3 - گروه مدیریت، دانشگاه ولی عصر (عج) رفسنجان ، رفسنجان، ایران
الکلمات المفتاحية: چابکی, توسعه منابع انسانی, روش فراتحلیل, دیمتل فازی .,
ملخص المقالة :
هدف از انجام این پژوهش، شناسایی پیشامدها و مؤلفه های چابکی و توسعه منابع انسانی و نیز ارائه الگویی ترکیبی از روش فراتحلیل و دیمتل فازی در بانک مسکن است. بدین منظور، پس از مطالعه ادبیات پژوهش و شناسایی پیشامدها و مؤلفه-های چابکی توسعه منابع انسانی به طبقه بندی و تفکیک آن ها و استخراج مؤلفه های کمی پرداخته شد. سپس با انجام فراتحلیل مطالعات کمی ناظر به پیشایندهای چابکی توسعه منابع انسانی با نرم افزار CMA3 اندازه اثر ترکیبی پیشایندها که برآیند مؤلفه های این پژوهش بودند، محاسبه گردید. از 19 پیشایند شناسایی شده در ابتدای پژوهش، 3 پیشایند (در هم تنیدگی و ارتباط آموزش با نظام جذب و بکارگیری ، استفاده از کارشناسان متخصص آموزش و بهسازی و نظام حقوق و پاداش) دارای اندازه اثر مساوی یا بیشتر از 5/0 بودند، استخراج شد. سپس با انجام مصاحبه با خبرگان پژوهش برای شناسایی دیگر مؤلفه های موثر در چابکی توسعه منابع انسانی، پرسشنامه اول به منظور بررسی و غربال گری مؤلفه های کیفی و مؤلفه های حاصله از مصاحبه در اختیار خبرگان قرار گرفت. در مرحله آخر مؤلفه های 3 پیشایند مستخرج از نرم افزار فراتحلیل که شامل: مؤلفه های هوشمندی و آگاهی، مهارت ادراکی، توانمندی حل مسئله، تاب آوری، سازگاری، انعطاف پذیری، پیش فعالی، پاسخ گویی، سرعت عمل و جبران خدمات عادلانه، به همراه سایر مؤلفه های مستخرج از پرسشنامه غربال شده نخست، از طریق پرسشنامه دوم به منظور تحلیل فازی در اختیار خبرگان قرار داده شد و در نهایت با استفاده از فن دیمتل فازی تاثیرگذاری و تاثیرپذیری مؤلفه‌ها تعیین گردید. بر این اساس؛ 4 مؤلفه هوش سازمانی، رسمی سازی اندک، مهارت ادراکی و توانمندی حل مسئله، بیشترین تاثیرگذاری را بر سایر مؤلفه‌ها داشته و مؤلفه های سرعت عمل، تعهد سازمانی، پاسخگویی و انعطاف پذیری، تاثیرپذیرترین مؤلفه ها در این پژوهش هستند. از نظر اهمیت، مؤلفۀ سازگاری، با اهمیت ترین و مؤلفۀ پیش فعالی کم اهمیت ترین مؤلفۀ این پژوهش شناسایی شدند.
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