اثر تعديلی عدم قطعيت در محيط کار در رابطه بين ابهام نقش و پرخاشگری فيزيکی و روانشناختی
الموضوعات :نرگس السادات مرتضوی 1 , حمیدرضا عریضی 2
1 - گروه روانشناسی دانشکده علوم تربیتی و روانشناسی دانشگاه اصفهان
2 - گروه روانشناسی دانشکده علوم تربیتی و روانشناسی دانشگاه اصفهان
الکلمات المفتاحية: عدم قطعيت, پرخاشگری فيزيکی و روانشناختی, ابهام نقش ,
ملخص المقالة :
اين پژوهش با هدف تعيين اثر تعديلي عدم قطعيت در محيط کار در رابطة بين ابهام نقش و پرخاشگري فيزيکي و روانشناختي در محيط کار انجام شد. پژوهش حاضر از نوع مطالعات همبستگي بوده و شرکت کنندگان در پژوهش شامل 279 نفر از كاركنان شرکت پلي اکريل ايران بودند که به صورت نمونه در دسترس انتخاب شدند. ابزارهاي استفاده شده شامل مقياس عدم قطعيت در محيط کار، مقياس ابهام نقش و پرسشنامه پرخاشگري فيزيکي و روانشناختي بود. داده ها توسط رگرسيون سلسله مراتبي و تحليل تعديلي مورد تحليل قرار گرفت. نتايج نشان داد زمانيکه عدم قطعيت در محيط کار بالا باشد، پرخاشگري فيزيکي و روانشناختي افزايش مي يابد. همچنين اثر تعديلي عدم قطعيت در محيط کار در رابطه بين ابهام نقش و پرخاشگري فيزيکي و روانشناختي در محيط کار، تأييد گرديد.
المصادر:
ارشدي، ن. و شکرکن، حسين. (1386). بررسي رابطه فشار رواني ناشي از تعارض و ابهام نقش با عملکرد و خشنودي شغلي با توجه به اثرهاي تعديل کننده استقلال کاري و پيوستگي گروهي در کارکنان شرکت ملي مناطق نفت خيز جنوب - منطقه اهواز. مجله علوم تربيتي و روانشناسي دانشگاه چمران اهواز،1 و 2، 129-148.
باباميري، م. (1389). بررسي رابطه بين عدالت سازماني (توزيعي، رويه اي، اطلاعاتي و بين فردي) و ويژگي هاي شخصيتي (باوجدان بودن و توافق پذيري) با رفتار ضد توليد. پايان نامه کارشناسي ارشد روانشناسي صنعتي و سازماني: دانشگاه اصفهان.
براتي، هاجر. (1386). رابطه بين ادراك سرو صدا و رضايت شغلي با ناهنجاريهاي رفتاري كاركنان در محيط كار شركت ذوب آهن اصفهان، پايان نامه کارشناسي ارشد روانشناسي عمومي: دانشگاه اصفهان.
صيف، محمدحسين. و يادگار. م. (1393). تبيين فرسودگي شغلي زنان شاغل با تاکيد بر نقش متغيرهاي سازماني و روانشناختي (مورد مطالعه: دانشگاه فني و حرفه اي و آزاد اسلامي شيراز). مجله زن در توسعه و سياست، 4، 611-626.
کريمي، رضا؛ بشليده، کيومرث و هاشمي، اسماعيل. (1398). اثر رهبري اصيل بر فرسودگي شغلي با ميانجيگري حيطه هاي زندگي کاري و خودکارآمدي مقابله شغلي. مجله روانشناسي، 23،
166-180. عريضي، حميدرضا.؛ براتي، هاجر.؛ دري، ب. و قاسمي، وحيد. (در حال چاپ). الگوي تحليل مسير بين سلسله مراتب نيازها، عدالت توزيعي، نگرش نسبت به کار، ويژگي هاي کار با تعهد به تغيير و آمادگي براي تغيير.
نعامي، عبدالزهرا و محمودي کيا، مريم.(1398). رابطه تعارض کار- خانواده با فشار روانشناختي و رضايت زندگي. مجله روانشناسي. 23، 99-111.
Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22: 161–173.
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Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85: 349–360.
Bies, R. J., & Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations, 1: 43–55.
Brief, A.P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53: 279-307.
Chen, P. Y., & Spector, P. E. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65: 177–184.
Christian, J. S., & Ellis, A. P. (2014). The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of Business Ethics, 119: 193-208.
Clampitt, P., & Williams, M.( 2000). Managing Organizational Uncertainty: Conceptualization and Measurement. Paper presented at the International Communication Association, San Diego: CA.
Dasgupta, P. (2012). Effect of role ambiguity, conflict and overload in private hospitals’ nurses’ burnout and mediation through self Efficacy. Journal of Health Management, 14: 513-534.
Deci, L., & Ryan, M.(2008). Facilitating optimal motivation and psychological wellbeing across life’s domains. Canadian Psychology.
Deci, L., & Ryan, M.(2000). The ‘what’ and ‘why’ of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry.
Deci, L., & Ryan, M.(2002). Handbook of self-determination research. Rochester, NY: University of Rochester Press.
Deci, L., & Ryan, M.(2011). Levels of analysis: Regnant causes of behavior and wellbeing: The role of psychological needs. Psychological Inquiry. 22: 17-22.
DeShong, H. L., Grant, D. M., & Mullins-Sweatt, S. N. (2015). Comparing models of counterproductive workplace behaviors: The Five-Factor Model and the Dark Triad. Personality and Individual Differences, 74: 55-60.
Diekmann, K., Barsness, Z. I., & Sondak, H. (2004). Uncertainty, fairness perceptions, and job satisfaction: A field study. Social Justice Research, 17: 237-255.
Fatima, G., & ur Rehman, W. (2012). Impact of role (ambiguity and conflict) on teaching assistants’ satisfaction and intention to leave: Pakistani HEIs. International Journal of Business and Management, 7: 56-63.
Faucett, J. M., Corwyn, R. F., & Poling, T. H. (2013). Clergy role stress: Interactive effects of role ambiguity and role conflict on intrinsic job satisfaction. Pastoral Psychology, 62: 291-304.
Fida, R., Paciello, M., Barbaranelli, C., Tramontano, C., & Fontaine, R. G. (2014). The role of irritability in the relation between job stressors, emotional reactivity, and counterproductive work behavior. European Journal of Work and Organizational Psychology, 23: 31-47.
Fox, S., & Spector, P. E. (1999). A model of work frustration—aggression. Journal of Organizational Behavior, 20: 915–931.
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59: 291–309.
Giacalone, R. A., & Greenberg, J. (1997). Antisocial behavior in organizations. Thousand Oaks, CA: Sage Publications, Inc.
Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50: 327–347.
Grijalva, E., & Newman, D. A. (2015). Narcissism and counterproductive work behavior (CWB): Meta‐analysis and consideration of collectivist culture, big five personality, and narcissism’s facet structure. Applied Psychology, 64: 93-126.
Hill, K., Chênevert, D., & Poitras, J. (2015). Changes in relationship conflict as a mediator of the longitudinal relationship between changes in role ambiguity and turnover intentions. International Journal of Conflict Management, 26: 44-67.
Hogan, J., & Hogan, R. (1989). How to measure employee reliability. Journal of Applied Psychology, 74: 273– 279.
Ilie, A., Penney, L. M., Ispas, D., & Iliescu, D. (2012). The Role of trait anger in the relationship between stressors and counterproductive work behaviors: Convergent findings from multiple studies and methodologies. Applied Psychology, 61: 415-436.
Jones, GR. (2007). Organizational theory, design, and change. 5th Ed. New Jersey, Publication: Upper Saddle River.
Kamel, N. F., & Hashish, E. A. A. (2015). The relationship between psychological need satisfaction, job affective wellbeing and work uncertainty among the academic nursing educators. Journal of Nursing Education and Practice, 5: 99-108.
Khan, A. K., Quratulain, S., & Crawshaw, J. R. (2013). The mediating role of discrete emotions in the relationship between injustice and counterproductive work behaviors: A study in Pakistan. Journal of Business and Psychology, 28: 49-61.
Leach, D., Hagger‐Johnson, G., Doerner, N., Wall, T., Turner, N., Dawson, J., & Grote, G. (2013). Developing a measure of work uncertainty. Journal of Occupational and Organizational Psychology, 86: 85-99.
Le Blanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology, 87: 444–453.
Le Roy, J., Bastounis, M., & Poussard, J. M. (2012). Interactional justice and counterproductive work behaviors: The mediating role of negative emotions. Social Behavior and Personality: An International Journal, 40: 1341-1355.
Lind, E. A., & Van den Bos, K. (2002). When fairness works: Toward a general theory of uncertainty management. Research in Organizational Behavior, 24: 181-223.
Lynch, J., Plant, R., & Ryan, R.(2005). Psychological needs and threat to safety: Implications for staff and patients in a psychiatric hospital for youth. Professional psychology: Research and Practice. 36: 415- 425.
Menard, J., Brunet, L., Savoie, A., Van Daele, A., & Flament, A. (2011). Crossnational deviance in the workplace: Diverging impact of organizational commitment in Canada and Belgium, European Journal of Work and Organizational Psychology, 2: 266-284.
Meier, L. L., & Spector, P. E. (2013). Reciprocal effects of work stressors and counterproductive work behavior: A five-wave longitudinal study. Journal of Applied Psychology, 98: 529-541.
Miles, D. E., Borman, W. C., Spector, P. E., & Fox, S. (2002). Building an integrative model of extra role work behaviors: A comparison of counterproductive work behavior with organizational citizenship behavior. International Journal of Selection and Assessment, 10: 51–57.
Nasir, M., & Bashir, A. (2012). Examining workplace deviance in public sector organizations of Pakistan. International Journal of Social Economics, 39: 240-253.
O’Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: a research framework. Academy of Management Review, 21: 225–253.
Parker, S. K., Wall, T. D., & Cordery, J. L. (2001). Future work design research and practice: Towards an elaborated model of work design. Journal of Occupational and Organizational Psychology, 74: 413–440.
Penney, L. M., & Spector, P. (2002). Narcissism and counterproductive behavior: Do bigger egos mean bigger problems? International Journal of Selection and Assessment, 10: 126–134.
Phillips, J., Andrews, L., & Hickman, L. (2013). Role Ambiguity, Role conflict, or burnout are these areas of concern for Australian palliative care volunteers? Pilot study results. American Journal of Hospice and Palliative Medicine, 3:9-25.
Rizzo, J., House, R. J. & Lirtzman, S. J. (1970). Role conflict and role ambiguity in complex organizations. Journal of Social Behavior and Personality, 12: 271-282.
Scherer, K. T., Baysinger, M., Zolynsky, D., & LeBreton, J. M. (2013). Predicting counterproductive work behaviors with sub-clinical psychopathy: Beyond the Five Factor Model of personality. Personality and Individual Differences, 55: 300-305.
Schmidt, S., Roesler, U., Kusserow, T., & Rau, R. (2014). Uncertainty in the workplace: Examining role ambiguity and role conflict, and their link to depression—a meta-analysis. European Journal of Work and Organizational Psychology, 23: 91-106.
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ارشدي، ن. و شکرکن، حسين. (1386). بررسي رابطه فشار رواني ناشي از تعارض و ابهام نقش با عملکرد و خشنودي شغلي با توجه به اثرهاي تعديل کننده استقلال کاري و پيوستگي گروهي در کارکنان شرکت ملي مناطق نفت خيز جنوب - منطقه اهواز. مجله علوم تربيتي و روانشناسي دانشگاه چمران اهواز،1 و 2، 129-148.
باباميري، م. (1389). بررسي رابطه بين عدالت سازماني (توزيعي، رويه اي، اطلاعاتي و بين فردي) و ويژگي هاي شخصيتي (باوجدان بودن و توافق پذيري) با رفتار ضد توليد. پايان نامه کارشناسي ارشد روانشناسي صنعتي و سازماني: دانشگاه اصفهان.
براتي، هاجر. (1386). رابطه بين ادراك سرو صدا و رضايت شغلي با ناهنجاريهاي رفتاري كاركنان در محيط كار شركت ذوب آهن اصفهان، پايان نامه کارشناسي ارشد روانشناسي عمومي: دانشگاه اصفهان.
صيف، محمدحسين. و يادگار. م. (1393). تبيين فرسودگي شغلي زنان شاغل با تاکيد بر نقش متغيرهاي سازماني و روانشناختي (مورد مطالعه: دانشگاه فني و حرفه اي و آزاد اسلامي شيراز). مجله زن در توسعه و سياست، 4، 611-626.
کريمي، رضا؛ بشليده، کيومرث و هاشمي، اسماعيل. (1398). اثر رهبري اصيل بر فرسودگي شغلي با ميانجيگري حيطه هاي زندگي کاري و خودکارآمدي مقابله شغلي. مجله روانشناسي، 23،
166-180. عريضي، حميدرضا.؛ براتي، هاجر.؛ دري، ب. و قاسمي، وحيد. (در حال چاپ). الگوي تحليل مسير بين سلسله مراتب نيازها، عدالت توزيعي، نگرش نسبت به کار، ويژگي هاي کار با تعهد به تغيير و آمادگي براي تغيير.
نعامي، عبدالزهرا و محمودي کيا، مريم.(1398). رابطه تعارض کار- خانواده با فشار روانشناختي و رضايت زندگي. مجله روانشناسي. 23، 99-111.
Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22: 161–173.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model and literature review. Personnel Psychology, 31: 665-699.
Belias, D., Koustelios, A., Sdrolias, L., & Aspridis, G. (2015). Job satisfaction, role conflict and autonomy of employees in the Greek banking organization. Procedia-Social and Behavioral Sciences, 175: 324-333.
Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85: 349–360.
Bies, R. J., & Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations, 1: 43–55.
Brief, A.P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53: 279-307.
Chen, P. Y., & Spector, P. E. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65: 177–184.
Christian, J. S., & Ellis, A. P. (2014). The crucial role of turnover intentions in transforming moral disengagement into deviant behavior at work. Journal of Business Ethics, 119: 193-208.
Clampitt, P., & Williams, M.( 2000). Managing Organizational Uncertainty: Conceptualization and Measurement. Paper presented at the International Communication Association, San Diego: CA.
Dasgupta, P. (2012). Effect of role ambiguity, conflict and overload in private hospitals’ nurses’ burnout and mediation through self Efficacy. Journal of Health Management, 14: 513-534.
Deci, L., & Ryan, M.(2008). Facilitating optimal motivation and psychological wellbeing across life’s domains. Canadian Psychology.
Deci, L., & Ryan, M.(2000). The ‘what’ and ‘why’ of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry.
Deci, L., & Ryan, M.(2002). Handbook of self-determination research. Rochester, NY: University of Rochester Press.
Deci, L., & Ryan, M.(2011). Levels of analysis: Regnant causes of behavior and wellbeing: The role of psychological needs. Psychological Inquiry. 22: 17-22.
DeShong, H. L., Grant, D. M., & Mullins-Sweatt, S. N. (2015). Comparing models of counterproductive workplace behaviors: The Five-Factor Model and the Dark Triad. Personality and Individual Differences, 74: 55-60.
Diekmann, K., Barsness, Z. I., & Sondak, H. (2004). Uncertainty, fairness perceptions, and job satisfaction: A field study. Social Justice Research, 17: 237-255.
Fatima, G., & ur Rehman, W. (2012). Impact of role (ambiguity and conflict) on teaching assistants’ satisfaction and intention to leave: Pakistani HEIs. International Journal of Business and Management, 7: 56-63.
Faucett, J. M., Corwyn, R. F., & Poling, T. H. (2013). Clergy role stress: Interactive effects of role ambiguity and role conflict on intrinsic job satisfaction. Pastoral Psychology, 62: 291-304.
Fida, R., Paciello, M., Barbaranelli, C., Tramontano, C., & Fontaine, R. G. (2014). The role of irritability in the relation between job stressors, emotional reactivity, and counterproductive work behavior. European Journal of Work and Organizational Psychology, 23: 31-47.
Fox, S., & Spector, P. E. (1999). A model of work frustration—aggression. Journal of Organizational Behavior, 20: 915–931.
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59: 291–309.
Giacalone, R. A., & Greenberg, J. (1997). Antisocial behavior in organizations. Thousand Oaks, CA: Sage Publications, Inc.
Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50: 327–347.
Grijalva, E., & Newman, D. A. (2015). Narcissism and counterproductive work behavior (CWB): Meta‐analysis and consideration of collectivist culture, big five personality, and narcissism’s facet structure. Applied Psychology, 64: 93-126.
Hill, K., Chênevert, D., & Poitras, J. (2015). Changes in relationship conflict as a mediator of the longitudinal relationship between changes in role ambiguity and turnover intentions. International Journal of Conflict Management, 26: 44-67.
Hogan, J., & Hogan, R. (1989). How to measure employee reliability. Journal of Applied Psychology, 74: 273– 279.
Ilie, A., Penney, L. M., Ispas, D., & Iliescu, D. (2012). The Role of trait anger in the relationship between stressors and counterproductive work behaviors: Convergent findings from multiple studies and methodologies. Applied Psychology, 61: 415-436.
Jones, GR. (2007). Organizational theory, design, and change. 5th Ed. New Jersey, Publication: Upper Saddle River.
Kamel, N. F., & Hashish, E. A. A. (2015). The relationship between psychological need satisfaction, job affective wellbeing and work uncertainty among the academic nursing educators. Journal of Nursing Education and Practice, 5: 99-108.
Khan, A. K., Quratulain, S., & Crawshaw, J. R. (2013). The mediating role of discrete emotions in the relationship between injustice and counterproductive work behaviors: A study in Pakistan. Journal of Business and Psychology, 28: 49-61.
Leach, D., Hagger‐Johnson, G., Doerner, N., Wall, T., Turner, N., Dawson, J., & Grote, G. (2013). Developing a measure of work uncertainty. Journal of Occupational and Organizational Psychology, 86: 85-99.
Le Blanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology, 87: 444–453.
Le Roy, J., Bastounis, M., & Poussard, J. M. (2012). Interactional justice and counterproductive work behaviors: The mediating role of negative emotions. Social Behavior and Personality: An International Journal, 40: 1341-1355.
Lind, E. A., & Van den Bos, K. (2002). When fairness works: Toward a general theory of uncertainty management. Research in Organizational Behavior, 24: 181-223.
Lynch, J., Plant, R., & Ryan, R.(2005). Psychological needs and threat to safety: Implications for staff and patients in a psychiatric hospital for youth. Professional psychology: Research and Practice. 36: 415- 425.
Menard, J., Brunet, L., Savoie, A., Van Daele, A., & Flament, A. (2011). Crossnational deviance in the workplace: Diverging impact of organizational commitment in Canada and Belgium, European Journal of Work and Organizational Psychology, 2: 266-284.
Meier, L. L., & Spector, P. E. (2013). Reciprocal effects of work stressors and counterproductive work behavior: A five-wave longitudinal study. Journal of Applied Psychology, 98: 529-541.
Miles, D. E., Borman, W. C., Spector, P. E., & Fox, S. (2002). Building an integrative model of extra role work behaviors: A comparison of counterproductive work behavior with organizational citizenship behavior. International Journal of Selection and Assessment, 10: 51–57.
Nasir, M., & Bashir, A. (2012). Examining workplace deviance in public sector organizations of Pakistan. International Journal of Social Economics, 39: 240-253.
O’Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: a research framework. Academy of Management Review, 21: 225–253.
Parker, S. K., Wall, T. D., & Cordery, J. L. (2001). Future work design research and practice: Towards an elaborated model of work design. Journal of Occupational and Organizational Psychology, 74: 413–440.
Penney, L. M., & Spector, P. (2002). Narcissism and counterproductive behavior: Do bigger egos mean bigger problems? International Journal of Selection and Assessment, 10: 126–134.
Phillips, J., Andrews, L., & Hickman, L. (2013). Role Ambiguity, Role conflict, or burnout are these areas of concern for Australian palliative care volunteers? Pilot study results. American Journal of Hospice and Palliative Medicine, 3:9-25.
Rizzo, J., House, R. J. & Lirtzman, S. J. (1970). Role conflict and role ambiguity in complex organizations. Journal of Social Behavior and Personality, 12: 271-282.
Scherer, K. T., Baysinger, M., Zolynsky, D., & LeBreton, J. M. (2013). Predicting counterproductive work behaviors with sub-clinical psychopathy: Beyond the Five Factor Model of personality. Personality and Individual Differences, 55: 300-305.
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