The Influence of ERP Usage on Organizational Learning: An Empirical Investigation
الموضوعات :
1 - University of Petra
الکلمات المفتاحية: ERP Usage, , Organizational Learning, , Organizational Performance,
ملخص المقالة :
A number of different hotels have been seen to direct significant investment towards Enterprise Recourse Planning (ERP) systems with the aim of securing sound levels of organizational learning. As a strategic instrument, organizational learning has been recommended in the modern management arena as potentially able to achieve a competitive edge and as stabilizing the success of businesses. Learning, as an aim, is not only able to improve the skillset and knowledge of employees, but also achieving organizational growth and development, whilst also helping to build a dynamic learning organization. Organizational learning is especially important in modern-day firms, when staff might choose to leave or change their role owing to the view that knowledge-sharing could be detrimental to their own success. The present work seeks to examine the impact of ERP usage on organizational learning. A new research model has been presented, this model has been empirically investigated in the Jordanian hotel industry. 350 questionnaires were distributed across a total of 350 hotels. 317 questionnaires were returned. Structural equation modeling (AMOS 18) was used to analyze the data. The findings from the empirical findings emphasize that ERP usage has significant impact on organizational learning. In line with the study findings, various aspects of organizational learning, such as continuous learning, system perspective, openness and experimentation and transfer and integration are recognized as able to best encourage the use of ERP. Suggestions for future work and discussion on research limitations are also discussed.
[1] Ağaoğlu, Mustafa, E. Serra Yurtkoru, and Aslı Küçükaslan Ekmekçi. "The effect of ERP implementation CSFs on business performance: an empirical study on users’ perception." Procedia-Social and Behavioral Sciences, vol. 210, no. 22, pp. 35-42, 2015.
[2] Ahmad, M. Munir, and Ruben Pinedo Cuenca. "Critical success factors for ERP implementation in SMEs." Robotics and computer-integrated manufacturing, vol. 29, no.3, pp. 104-111, 2013.
[3] Argote, Linda. "Organizational learning research: Past, present and future." Management learning, vol.42, no. 4, pp. 439-446, 2011.
[4] Bhatti, "Critical success factors for the implementation of enterprise resource planning (ERP): empirical validation." The second international conference on innovation in information technology, 2005.
[5] BolíVar-Ramos, MaríA Teresa, VíCtor J. GarcíA-Morales, and EncarnacióN GarcíA-SáNchez. "Technological distinctive competencies and organizational learning: Effects on organizational innovation to improve firm performance," Journal of Engineering and Technology Management, vol. 29, no. 3, pp. 331-357, 2012.
[6] Bowen, L. Gary, Roderick A. Rose, and William B. Ware. "The reliability and validity of the school success profile learning organization measure." Evaluation and program planning, vol. 29, no.1, pp. 97-104, 2006.
[7] Brown, David H., and Susan He. "Patterns of ERP adoption and implementation in China and some implications." Electronic Markets, vol. 17, no.2, pp. 132-141, 2007.
[8] Chiva, Ricardo, Joaquin Alegre, and Rafael Lapiedra. "Measuring organisational learning capability among the workforce," International Journal of Manpower, vol. 28, no.3, pp. 224-242, 2007.
[9] Cook, Scott DN, and Dvora Yanow. "Culture and organizational learning," Journal of management inquiry, vol. 2, no. 4, pp. 373-390, 1993.
[10] Dong, John Qi, and Chia-Han Yang. "Information technology and organizational learning in knowledge alliances and networks: Evidence from US pharmaceutical industry," Information & Management, vol. 52, no. 1, pp. 111-122, 2015.
[11] Farhanghi, Ali Akbar, Abbas Abbaspour, and Reza Abachian Ghassemi. "The effect of information technology on organizational structure and firm performance: An analysis of Consultant Engineers Firms (CEF) in Iran," Procedia-Social and Behavioral Sciences, vol. 81, pp. 644-649, 2013.
[12] Goh, Swee C. "Improving organizational learning capability: lessons from two case studies," The learning organization, vol. 10, no. 4, pp. 216-227, 2003.
[13] Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, Multivariate data analysis (5th ed.). New Jersey: Prentice-Hall, 2012.
[14] Jerez-Gomez, Pilar, José Céspedes-Lorente, and Ramón Valle-Cabrera. "Organizational learning capability: a proposal of measurement." Journal of business research, vol. 58, no. 6, pp. 715-725, 2005.
[15] Jerez-Gomez, Pilar, José Céspedes-Lorente, and Ramón Valle-Cabrera. "Organizational learning capability: a proposal of measurement." Journal of business research, vol. 58, no. 6, pp. 715-725, 2005.
[16] Kumar, Vinod, Bharat Maheshwari, and Uma Kumar. "An investigation of critical management issues in ERP implementation: emperical evidence from Canadian organizations." Technovation, vol. 23, no.10, pp. 793-807, 2003.
[17] Kwahk, Kee-Young, and Hyunchul Ahn. "Moderating effects of localization differences on ERP use: A socio-technical systems perspective." Computers in Human Behavior, vol. 26, no. 2, pp. 186-198, 2010.
[18] Lara, Francisco J., and Andres Salas-Vallina. "Managerial competencies, innovation and engagement in SMEs: The mediating role of organisational learning." Journal of Business Research, vol. 79, no. 15, pp. 152-160, 2017.
[19] Laudon, Kenneth C., and Jane Price Laudon. Management information systems. Vol. 8. Prentice Hall, 2015.
[20] Lee, Heeseok, and Byounggu Choi. "Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination." Journal of management information systems, vol. 20, no. 1, pp.179-228, 2013.
[21] Lee, “Relationship between the use of information technology (IT) and performances of human resources management (HRM),” Degree of Docotor of Business Administration, Alliant International University, San Diego, CA, 2008.
[22] Levitt, Barbara, and James G. March. "Organizational learning." Annual review of sociology vol. 14, no. 1, pp. 319-338, 1988.
[23] Madanhire, Ignatio, and Charles Mbohwa. "Enterprise resource planning (ERP) in improving operational efficiency: Case study." Procedia CIRP40, pp. 225-229, 2016.
[24] Madapusi, Arun, and Derrick D'Souza. "The influence of ERP system implementation on the operational performance of an organization." International Journal of Information Management, vol. 32, no.1, pp. 24-34, 2012.
[25] Marsick, Victoria J., and Karen E. Watkins. "Demonstrating the value of an organization's learning culture: the dimensions of the learning organization questionnaire." Advances in developing human resources, vol. 5, no .2, pp.132-151, 2003.
[26] McGill, Michael E., John W. Slocum Jr, and David Lei. "Management practices in learning organizations." Organizational dynamics, vol. 21, no.1,pp. 5-17, 1992.
[27] Mitić, Siniša, et al. "The impact of information technologies on communication satisfaction and organizational learning in companies in Serbia," Computers in Human Behavior, vol. 76, pp. 87-101, 2017.
[28] Motwani, Jaideep, Asli Yagmur Akbulut, and Vijay Nidumolu. "Successful implementation of ERP systems: a case study of an international automotive manufacturer," International Journal of Automotive Technology and Management, vol. 5, no.4, pp. 375-386, 2005.
[29] Motwani, Jaideep, et al. "Successful implementation of ERP projects: Evidence from two case studies." International Journal of Production Economics, vol. 75, no. 2, pp. 83-96, 2002.
[30] Nwankpa, Joseph, and Yaman Roumani. "Understanding the link between organizational learning capability and ERP system usage: An empirical examination." Computers in Human Behavior, vol. 33, pp. 224-234, 2014.
[31] Nwankpa, Joseph K., and Yaman Roumani. "The Influence of Organizational Trust and Organizational Mindfulness on ERP Systems Usage." CAIS, vol. 34, pp. 85-98, 2014.
[32] Nwankpa, Joseph K. "ERP system usage and benefit: A model of antecedents and outcomes." Computers in Human Behavior, vol. 45, pp. 335-344, 2015.
[33] Peddler, J. Burgoyne, and T. Boydell, The learning company, a strategy for sustainable development. London: McGraw-Hill, 1998.
[34] Rajan, Christy Angeline, and Rupashree Baral. "Adoption of ERP system: An empirical study of factors influencing the usage of ERP and its impact on end user." IIMB Management Review, vol. 27, no. 2, pp. 105-117, 2015.
[35] Saadat, Vajiheh, and Zeynab Saadat. "Organizational learning as a key role of organizational success." Procedia-Social and Behavioral Sciences, vol. 230, pp. 219-225, 2016.
[36] Sadrzadehrafiei, Samira, et al. "The benefits of enterprise resource planning (ERP) system implementation in dry food packaging industry." Procedia Technology, vol. 11, pp. 220-226, 2013.