شناسایی مدل شکاف عملکرد در سازمان تامین اجتماعی ایران به منظور تغییر رویکرد در آموزشهای مرسوم
محورهای موضوعی :محمد صالحی 1 , شروین مشایخی 2 , ترانه عنایتی 3
1 - دانشگاه آزاد اسلامی
2 - دانشگاه آزاد اسلامی ساری
3 - دانشگاه آزاد اسلامی واحد ساری
کلید واژه: عملکرد, شکاف عملکرد, بهسازی عملکرد انسانی, مداخله, آموزش.,
چکیده مقاله :
این پژوهش با هدف شناسایی ابعاد و مؤلفههاي شکاف عملکرد در سازمان تأمین اجتماعی انجام شده و روش اصلی پژوهش حاضر، روش پیمایش بوده است که گردآوری دادهها به کمک پرسشنامه و تحلیل آن به کمک نرمافزار PLS و آمارهای مختلف صورت گرفته است. جامعه آماری پژوهش شامل همه کارکنان سازمان تأمین اجتماعی است که 395 نفر از میان آنان و از روش نمونهگیری تصادفی به عنوان نمونه آماری انتخاب شدند. دادههای گردآوری شده از طریق تحلیل عاملی اکتشافی، عوامل مختلفی تعیین شده و سپس به اتکای تحلیل عاملی تاییدی نهایی شده است؛ و یافتههای پژوهش حاکی از آن است که «شکاف عملکرد» در سه بُعد سبک راهبری، محیط کاری و مدیریت نیروی انسانی قابل توضیح است؛ براساس یافتههای مذکور در بعد اول، مولفههای «رویکرد استراتژیک»، «محیط کار تعاملی و شفاف»، «سبک تفویض اختیار» و «بازخورگیری از ذینفعان»، در بعد دوم، مولفههای «مدیریت عملکرد»، «نظام استخدام و انتصاب»، «کارآمدی ابزارهای انگیزش شغلی»، «آموزش اثربخش»، «نظام جبران خدمت» و «دانش تخصصی» و در نهایت در بعد سوم، مولفههای «انتظام اخلاقی و اطلاعاتی»، «فرهنگ مشارکتی» و «دانشمحوری» تایید شدند. بدین ترتیب ضمن تدوین مدل نهایی شکاف عملکرد در سازمان تامین اجتماعی، درجه تناسب مدل ارائه شده مشخص و برازش آن مدل با مقدار قوی 0.6 مورد تایید قرار گرفت.
The purpose of this study was to identify the dimensions and components of the performance gap in the social security organization. The main method of this study was survey method. Data collection by questionnaire and the analysis is done with the help of PLS software. The statistical population of the study includes all employees of different levels of social security organization that 395 of them were selected randomly as the sample. Data collected through exploratory factor analysis were analyzed and then finalized the reliance on the confirmatory factor analysis; The research findings indicate that the "performance gap" can be explained in three dimensions: leadership style, work environment, and manpower management; Based on the findings in the first dimension, the components of the "strategic approach", "interactive and transparent work environment", " "style of authority" and "feedback from stakeholders", the components of second dimension are, "performance management", "recruitment and appointment system", "the effectiveness of job incentive tools", "effective training", "compensation system" and "specialized knowledge , and Finally, the components of the third dimension are, "moral and informational discipline", "participatory culture" and "knowledge-based" were confirmed. In this way, while developing the final model of the performance gap in the Social Security Organization, and the provided model had a good fit in terms of the experts' perspective with a strong 0.6 value.
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