List of Articles Quality Management

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  1 - Explain the relationship between total quality management and operational excellence and the desire to innovate services
  Jahan asadnia sima norouzi mohsen hamidi
  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation More

  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation, examines the relationship between total quality management on operational excellence and organizational innovation. Manuscript profile
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  2 - Designing and validating the quality management model of research activities of faculty members of universities
  majid darabi
  The main purpose of this article is to design and validate a model for managing the quality of research activities of university faculty members. This research has been done in the framework of a qualitative and quantitative approach; For this purpose, in the qualitativ More

  The main purpose of this article is to design and validate a model for managing the quality of research activities of university faculty members. This research has been done in the framework of a qualitative and quantitative approach; For this purpose, in the qualitative stage, 14 experts in the field of academic research quality were purposefully selected with a theoretical sampling strategy and interviewed in a semi-structured manner. Thematic analysis technique (theme) was used to analyze the data. After implementing the content of the interviews and their preliminary analysis, the codes or basic concepts were identified and in order to achieve the main categories, similar codes were placed in special categories. Finally, for each category, a title was selected that includes all the codes of that category. As a result of this study, the model of quality management of research activities of university faculty members was identified, which according to academic research experts, includes the dimensions of bedrock, policies and missions, planning, support / incentive systems, and the dimension of evaluation and monitoring. Are that the sum of them in the pattern is 25 components. The results of quantitative data analysis showed that the research sample evaluated the quality management model of research activities of university faculty members at the desired level and recognized the existence of these dimensions and their related components as important and important. Validation of the model designed in the research sample showed that all observable variables have a suitable factor load on their latent variable and according to PLS indicators have the necessary desirability to measure their corresponding latent variable. Also, the findings of the goodness of fit test and other quality indicators of the model showed that the proposed model of quality management model of research activities of faculty members of universities has the necessary quality and fit. Manuscript profile
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  3 - Quality Management by Technology Incubators
  Mohammad Saleh Oliua
  Abstract not found

  Abstract not found Manuscript profile
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  4 - Fitness desk operators and anthropometric factors the implementation of a quality management system approach to structural modeling
  Marzieh Babaeianpoor محمد مهدی  مصطفوی دهزویی حسين  بحريني
  Using the principles of anthropometry in design helps different people with different physical dimensions comforting while working in workstation. Regardless of these principles in the design of workstation, a worker may be in poor posture, which can lead to tiredness, More

  Using the principles of anthropometry in design helps different people with different physical dimensions comforting while working in workstation. Regardless of these principles in the design of workstation, a worker may be in poor posture, which can lead to tiredness, low productivity and sometimes physical injury. The results of this study show that anthropometry effects on quality management system with coefficient of 0.662 Moreover, the appropriate table has the greatest impact on the implementation of a comprehensive quality management system. Manuscript profile
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  5 - Studying the effect of Qualified Management on Environmental Management and Green Supply Chain and their impact on Green function ( A Case study done by:Pars Khazar co.)
  seyyed sajjad mohtasham Reza  Esmaeilpour Mohammad Rahim  Ramazanian
  Nowadays, in the competitive market, for survival in the global and local competition, companies are required to improve the quality of their goods and do not limit the improvement of the quality of their products to a series of characteristics and features to attract t More

  Nowadays, in the competitive market, for survival in the global and local competition, companies are required to improve the quality of their goods and do not limit the improvement of the quality of their products to a series of characteristics and features to attract the customers’ satisfaction. But, they consider the quality in the product’s design and process and believe that in order to achieve a developed production and improve the performance, they must include the environmental factor in the quality of their goods. Considering environmental factors and managing the green supply chain are effective in the quality of goods and lead to an improvement in the performance of companies in production. This research is applied in terms of objective and scientific in terms of nature and research methodology, and its statistical population includes all managers, experts, consultants, engineers, employees, customers and some of expert activists in the sector of Pars Khazar manufacturing companies and their relating branches. For data analysis, the structural equations modeling, partial least squares, multivariate analysis and fitness model variables test were done using LISREL(8.5) and SPSS(21) softwares. Manuscript profile
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  6 - Structural Pattern of the Effects of Total Quality Management Components on Staff’s job Performance Along with Moderating Role of Organizational Factors in Teacher Training Universities
  akbar keshavarzi
  The main purpose of this research was to explore the effect of total quality management’ (TQM) components on the job performance of the employees considering the moderating effect of personal factors in teacher education universities of Iran. This study was conducted us More

  The main purpose of this research was to explore the effect of total quality management’ (TQM) components on the job performance of the employees considering the moderating effect of personal factors in teacher education universities of Iran. This study was conducted using correlational research method. Its statistical population consisted of all the staff employees working in the teacher education universities situated in 32 provinces of Iran (n=2553). Using Kerjesi-Morgan table and random cluster sampling method, a sample of 335 subjects was selected. Data collection was done using four questionnaires including TQM’s questionnaire developed by US Federal Quality Institute, Paterson’s (2000) job performance questionnaire and two self-designed questionnaires on the personal knowledge and skill factors which were checked and confirmed by the respective experts and practitioners in terms of their validity. Estimated using Cronbach’s alpha, the reliability of four questionnaires was found to be 0.97, 0.92, 0.95 and 0.74, respectively. As per the results, there was a statistically significant relationship between the components of customer focus, employee empowerment and teamwork, quality analysis, quality assurance and quality improvement and the job performance with the moderating effect of personal knowledge (P<0.01). Furthermore, considering the skill as the moderator variable, a statistically significant relationship was observed between the top management support and leadership, strategic planning, customer focus, quality assurance and quality improvement and the job performance of the employees in question(P<0.01). ). It is suggested that Teacher Training Universities apply Total Quality Management to improve job performance of their staff, where organizational culture and organizational support play a key role. Manuscript profile
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  7 - Identifying factors affecting bancassurance desks efficiency, Case study: Bank MELLAT and MA Insurance
  حمیدرضا نورعلیزاده علی  بنیادی نایینی Mohsen Sadeghi
  A majority of studies around efficiency assessment just estimate it. Indeed, they don’t address the roots of inefficiency of DMUs. These shortcomings could be resulted from silo approaches conducted by researchers. Our research aims address this gap. We propose a two-st More

  A majority of studies around efficiency assessment just estimate it. Indeed, they don’t address the roots of inefficiency of DMUs. These shortcomings could be resulted from silo approaches conducted by researchers. Our research aims address this gap. We propose a two-stage procedure in which first, the efficiency of bancassurance desks are estimated by DEA (Data Envelopment Analysis) and then, roots of inefficiency are identified by a survey designed based on enabler section of European Foundation for Quality Management model (EFQM) and conducted among bancassurance desks employees. This study is applied in terms of purpose, and mathematical as well as statistical in terms of data analysis. The population of this study consisted of all bancassurance desks of BANK MELLAT in 2015. After efficient and inefficient branches of bancassurance have been estimated and ranked, in order to identify factors affecting efficiency, a questionnaire designed according with criteria of EFQM. Reliability of questionnaire was tested by Cronbach's alpha coefficient, and normal distribution of data was tested by using the Kolmogorov-Smirnov test. The effects of variables (factors) on efficiency were evaluated via regression analysis, then obtained answers were tested for research questions. The results of ranking the impact of factors on the efficiency of bancassurance desks showed that employees, partnerships and resources, products and services, strategy, and leadership are the efficient factors, respectively. Manuscript profile
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  8 - The Study of Effective Development Factors on Establishment of Organizational Quality Management System in Universities (with Emphasizing the Development of Human Resources)
  azam molamohamadi   koroush fathi vajargah maghsood farasatkhah
  This research aimed at the study of effective developmental factors on establishment of organizational quality management system in universities with emphasizing the development of human resources using grounded theory (GT) as a qualitative approach. Accordingly, to col More

  This research aimed at the study of effective developmental factors on establishment of organizational quality management system in universities with emphasizing the development of human resources using grounded theory (GT) as a qualitative approach. Accordingly, to collect data 27 experts from this field were interviewed with purposive sampling method using in depth – semi- structured in three groups: professors, decision makers and key informants in the field of academic quality. Data analysis was performed during open coding stages, orientation and selection by MAXQUDA 12 software. In order to validate the data, collaborative research technique, member checking, and researcher review and reliability index between two coders (Inter-rater reliability) were used. According to the findings of the research, the effective factors on the establishment of the quality management system of the university can be described in the form of 9 main categories and 35 sub categories, as follows:(1) Expected outcomes from higher education (3 sub categories), (2) University education (3 sub categories), (3) Resources and facilities (3 sub categories), (4) University Assessment System (3 sub categories), (5) University management ( 4 sub categories), (6) Great Leadership in higher education (5 sub categories), (7) Internationalization of university (6 sub categories), (8) Conditions governing society (4 sub categories), (9) Interrelation between industry and university (4 sub categories). Manuscript profile
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  9 - Clustering Iranian Gas Industry Managers and Ranking Their Competencies via the EFQM Excellence Model-based Evaluation with an Artificial Intelligence Approach
  Ali reza Zamanian Majid Jahangirfard Farshad Hajalian
  10.52547/istd.31542.8.31.51
  This study attempted to lay the ground for linking human resources data based on the results of the organizational excellence model for about 51 parent and subsidiary companies of the National Iranian Gas Company using artificial intelligence (AI) and machine learning m More

  This study attempted to lay the ground for linking human resources data based on the results of the organizational excellence model for about 51 parent and subsidiary companies of the National Iranian Gas Company using artificial intelligence (AI) and machine learning methods. The goal was to present a model for clustering chief organizational managers based on the companies’ evaluation using the European Foundation for Quality Management (EFQM)-based excellence model. The unique characteristic of this method is that it is formed based on the actual performance and output of successful organizations, headed by successful managers and leaders. Accordingly, a performance-based excellence model can be achieved in the future. The outcomes of model evaluation for 2017, 2018, and 2019 for 51 companies affiliated with the National Iranian Gas Company were first clustered. Clustering was performed for 3776 pieces of data via AI-based methods, and coding was done in Python. This applied study aimed to design and develop a novel method for discovering the experts and scientifically classifying the organization’s human resources based on credible data. It also aimed to integrate novel scientific domains of AI, including clustering, to pave the ground for human resources research. In the applied dimension, the results were used in organizational planning and decision-making to generate a tool whereby the future managerial performance of the organization and staff can be predicted based on appropriate human resources data. Finally, a ranking is presented based on the competency gap by using Fisher discriminant ratio (FDR). Manuscript profile
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  10 - An Introspective Analysis of the Concept of Soft Total Quality Management with Emphasis on the Themes of Archetypes
  Hamzeh Amin-Tahmasbi S. Sina Masoumi
  Quality represents a philosophy, a combination of methods and practices, as well as a commitment to excellence, and has been considered in theoretical research as an important driver of sustainable competitive advantage. The concept of quality has evolved over time, mak More

  Quality represents a philosophy, a combination of methods and practices, as well as a commitment to excellence, and has been considered in theoretical research as an important driver of sustainable competitive advantage. The concept of quality has evolved over time, making it a good time to reflect on the philosophy of quality. The concepts of quality management today are derived from human findings that have been experienced, evolved, and remembered throughout history. Therefore, the use of archetypes can lead to a better understanding of direct data from psychological experience and a better grasp of the soft and hard aspects of quality management. For this purpose, the qualitative method of introspection was used to analyze the archetypes related to these two dominant approaches. Twelve academic experts were interviewed about the concept of soft quality management, and a local model for soft quality management was presented. To measure the model, the quantitative method of path analysis was employed, and a questionnaire was developed based on the extracted components. This questionnaire was provided to the managers of 64 active economic units in Guilan province. The components extracted from library resources were analyzed, and three “normative” variables (expressing interpretations and explaining systems of common meanings among groups), “relational” variables (describing human relations within and outside the organization), and “structural” variables (determining patterns within the organization) were explained. According to experts, causal relationships between variables were defined and evaluated. The results of this study provide management guidelines and operational strategies in accordance with the analyzed dimensions of soft quality management. Manuscript profile