List of Articles مهارت‌های ارتباطی

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  1 - Studying factors affecting communication skills in government organizations
  Davood Kiakojouri
  Organizational communication includes a process in which two or more units of a group exchange the information they need through an exchange of opinions, and since communication is one of the primary elements of management, managers must communicate effectively with the More

  Organizational communication includes a process in which two or more units of a group exchange the information they need through an exchange of opinions, and since communication is one of the primary elements of management, managers must communicate effectively with the people of the group or their peers at different levels. establish that this research is a mixed research design of an exploratory type, so quantitative and qualitative data are combined with each other by the method of connecting data, that is, connecting two sets of data by building one on the basis of the other. In the following, using in-depth and semi-structured interviews with 15 managers of the national sample using the snowball interview technique, and after theoretical ghosting, the collected data sets were organized using MAXQDA10 software and coding techniques. Then, for scaling, the calculation of face validity, content validity (CVR) and (CVI) and exploratory and confirmatory factor analysis were used, and by distributing 500 questionnaires among 25 executive bodies of Gilan province and collecting 429 questionnaires, hypotheses were tested using the Pearson correlation method. Conducting and confirming all hypotheses and the final research model for the communication skills of managers in government organizations including information exchange, feedback, situational, technology application, analytical-perceptual, cognitive-behavioral and social skills were presented. Manuscript profile