List of Articles مدیریت کیفیت فراگیر

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - تبیین رابطه مدیریت کیفیت فراگیر بر سرآمدی عملیاتی و میل به نوآوری خدمات
  Jahan asadnia sima norouzi mohsen hamidi
  Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Explain the relationship between total quality management and operational excellence and the desire to innovate services
  Jahan asadnia sima norouzi mohsen hamidi
  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation More

  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation, examines the relationship between total quality management on operational excellence and organizational innovation. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - Structural Pattern of the Effects of Total Quality Management Components on Staff’s job Performance Along with Moderating Role of Organizational Factors in Teacher Training Universities
  akbar keshavarzi
  The main purpose of this research was to explore the effect of total quality management’ (TQM) components on the job performance of the employees considering the moderating effect of personal factors in teacher education universities of Iran. This study was conducted us More

  The main purpose of this research was to explore the effect of total quality management’ (TQM) components on the job performance of the employees considering the moderating effect of personal factors in teacher education universities of Iran. This study was conducted using correlational research method. Its statistical population consisted of all the staff employees working in the teacher education universities situated in 32 provinces of Iran (n=2553). Using Kerjesi-Morgan table and random cluster sampling method, a sample of 335 subjects was selected. Data collection was done using four questionnaires including TQM’s questionnaire developed by US Federal Quality Institute, Paterson’s (2000) job performance questionnaire and two self-designed questionnaires on the personal knowledge and skill factors which were checked and confirmed by the respective experts and practitioners in terms of their validity. Estimated using Cronbach’s alpha, the reliability of four questionnaires was found to be 0.97, 0.92, 0.95 and 0.74, respectively. As per the results, there was a statistically significant relationship between the components of customer focus, employee empowerment and teamwork, quality analysis, quality assurance and quality improvement and the job performance with the moderating effect of personal knowledge (P<0.01). Furthermore, considering the skill as the moderator variable, a statistically significant relationship was observed between the top management support and leadership, strategic planning, customer focus, quality assurance and quality improvement and the job performance of the employees in question(P<0.01). ). It is suggested that Teacher Training Universities apply Total Quality Management to improve job performance of their staff, where organizational culture and organizational support play a key role. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - An Introspective Analysis of the Concept of Soft Total Quality Management with Emphasis on the Themes of Archetypes
  Hamzeh Amin-Tahmasbi S. Sina Masoumi
  Quality represents a philosophy, a combination of methods and practices, as well as a commitment to excellence, and has been considered in theoretical research as an important driver of sustainable competitive advantage. The concept of quality has evolved over time, mak More

  Quality represents a philosophy, a combination of methods and practices, as well as a commitment to excellence, and has been considered in theoretical research as an important driver of sustainable competitive advantage. The concept of quality has evolved over time, making it a good time to reflect on the philosophy of quality. The concepts of quality management today are derived from human findings that have been experienced, evolved, and remembered throughout history. Therefore, the use of archetypes can lead to a better understanding of direct data from psychological experience and a better grasp of the soft and hard aspects of quality management. For this purpose, the qualitative method of introspection was used to analyze the archetypes related to these two dominant approaches. Twelve academic experts were interviewed about the concept of soft quality management, and a local model for soft quality management was presented. To measure the model, the quantitative method of path analysis was employed, and a questionnaire was developed based on the extracted components. This questionnaire was provided to the managers of 64 active economic units in Guilan province. The components extracted from library resources were analyzed, and three “normative” variables (expressing interpretations and explaining systems of common meanings among groups), “relational” variables (describing human relations within and outside the organization), and “structural” variables (determining patterns within the organization) were explained. According to experts, causal relationships between variables were defined and evaluated. The results of this study provide management guidelines and operational strategies in accordance with the analyzed dimensions of soft quality management. Manuscript profile