List of Articles بانکداری اینترنتی

• Open Access Article
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  1 - Design and implementation of a fuzzy expert system for suspicious behavior detection in e-banking system
  leila saroukhani gholamali montazer
  Abstract One of the most important obstacles to use Internet Banking is lack of security and some abuses in such systems. Therefore, fraud and suspicious behavior detection, to prevent unauthorized accesses, are of great importance in financial organizations and banks. More

  Abstract One of the most important obstacles to use Internet Banking is lack of security and some abuses in such systems. Therefore, fraud and suspicious behavior detection, to prevent unauthorized accesses, are of great importance in financial organizations and banks. In this paper, an expert system is designed to detect users’ unusual or suspicious behaviors in the internet banking system. As different users’ behaviors may be ambiguous and uncertain the system has been designed based on fuzzy notions in such a way that it can recognize the users’ behaviors and classify the suspicious ones according to their intensity. The proposed system has been implemented and tested on the Internet-Banking system for Bank Mellat, which has the largest on-line banking services in Iran and the results showed that the system detects successfully the unusual behavior. Manuscript profile
• Open Access Article
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  2 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers
  maryam akhavan مجید باقری
  Today, service quality, sustainable competitive advantage for the bank to bring it helps to create value and customer satisfaction. Therefore, improving the quality of customer service is vital for them. This study examined the factors affecting customers' perception of More

  Today, service quality, sustainable competitive advantage for the bank to bring it helps to create value and customer satisfaction. Therefore, improving the quality of customer service is vital for them. This study examined the factors affecting customers' perception of Internet banking through careful investigation of the main studies as well as different models provided for quality assessment of electronic services. Based on the findings, an optimal model for the quality assessment of Internet banking services provided by Mellat Bank was designed. The statistical population included customers of the Internet banking services provided by Mellat Bank in Isfahan. Data collection was done using a questionnaire whose validity was confirmed according to experts' opinions and the reliability of the test was assessed using Cronbach's alpha for the initial sample and for the main test performed on all subjects in the statistical population, showing a high reliability. The second-order factor analysis was used to test the research hypotheses and prioritize the factors affecting the quality of electronic banking services. The findings showed that website design, responsiveness, empathy, guarantee, efficiency, security/trust, and compensation for damage were the most effective factors (in the order of significance) in the quality of Mellat Bank on-line Internet banking services. Manuscript profile