List of Articles Performance Indicators

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  1 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City
  Mihsen Sheikh-Hosseini
  Proccess of quality of service (Qos) evaluation and optimization for mobile telecommunication networks is consisted of daily collection of key performance indicators (KPI) reports, determination and fixing of defects, and network testing to ensure the omission of the de More

  Proccess of quality of service (Qos) evaluation and optimization for mobile telecommunication networks is consisted of daily collection of key performance indicators (KPI) reports, determination and fixing of defects, and network testing to ensure the omission of the defects. Drive test is common approach of testing which is time-consuming and expensive dut to necessity for expertists and equipment. To overcome these limitations, this paper proposes a new software-based testing method using OPTIMA software. Performace of this proposed methed together with drive test approach have been studied and evaluated for the 70 BTS sites of Kerman GSM network as the statistical society. The results demonstrate that the proposed method provides performance similar to that of drive test for measurement of defect fixing. However, this software method not only removes the dependency to expertists and equipment, but also reduces the testing time about one-third comparied to the drive test.   Manuscript profile
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  2 - Identification and Prioritization of performance evaluation indicators of knowledge-based companies
  Bakhtiar Ostadi Masoud Sadri
  The importance of knowledge-based companies in the economies of the countries and their role in GNP has increased in recent years, and many efforts have been made to develop a comprehensive and consistent indicators for evaluating these companies. The issue of performan More

  The importance of knowledge-based companies in the economies of the countries and their role in GNP has increased in recent years, and many efforts have been made to develop a comprehensive and consistent indicators for evaluating these companies. The issue of performance evaluation of these companies is still new in Iran, and in the past, many studies have not been conducted on suitable examples of these companies. Therefore, the purpose of this research is to identify and categorize the most important and effective indicators in the performance of knowledge-based companies, in line with the industry conditions in Iran. Initial indicators are extracted from literature review, related documents and initial interviews with experts in this field. Then, final indicators are determined through designing and distributing questionnaires, structured interviews with experts and analyzing the results of received questionnaires. After validating the final indices, 22 indicators are verified and categorized into 5 groups, and finally, by computing the coefficients of variance (CV), the indexes are arranged from the most important to the least significant. Accordingly, the added value resulting from the technology used in the product, the level of education of the employees and the number of R & D staff are the most important, respectively. Due to the fact that these results are directly related to the experts in this field, it is expected that using the data of knowledgeable companies and implementation on one of the appropriate models of performance evaluation will result in meaningful result. Manuscript profile
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  3 - Identifying and Analyzing the Relationships of Successful Factors of Success with the Fuzzy Dematel Method, Case Study: Tehran Municipality Cultural and Cultural Organization
  hadi heidari gharehbolagh meysam ghaffari
  10.52547/jstpi.20793.17.67.21
  The critical success factors for any business are a limited number of areas where satisfactory results in those domains will ensure successful competitive performance for organizations. In fact, the critical success factors for each organization's bottleneck are achievi More

  The critical success factors for any business are a limited number of areas where satisfactory results in those domains will ensure successful competitive performance for organizations. In fact, the critical success factors for each organization's bottleneck are achieving strategic interests. Key strengths and merits and weaknesses in these areas are known as bottlenecks. In this paper, a method is proposed based on the theme analysis, in which the critical factors of the cultural and artistic organization of the municipality of Tehran as well as the critical factors of the success of the regions are identified and elaborated. Then, during the design of the performance management system of the Tehran Municipality's Cultural and Artistic Organization, and as a result, the need to design key performance indicators and results, critical success factors as sources for extracting these indicators were considered by the researchers of this management system. In the results obtained, the factors influencing the implementation of innovative and effective programs, the delineation of the mission and cultural goals of the organization, the human resources system and reward system, the recognition of the cultural and artistic needs of the people of Tehran, the effectiveness of internal elements, increasing the influence of people in the city of Tehran And satisfaction of the audience as the critical success factors of the cultural-artistic organization of the municipality of Tehran were identified. Finally, for the analysis of the relationships between the critical factors, the fuzzy dematel method was used. Manuscript profile