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Open Access Article
1 - Identify and assess the relative importance of knowledge management strategies by using ANN (Case study Knowledge base Software Companies)
Saeedeh khabbazkar Mohsen Shafiei Nikabadi مائده دهقانAbstract: Knowledge management is an important resource for any organization. Organizations to implement knowledge management strategies, improve innovation in processes, activities, products and services. The aim of this study is to identify the key strategies of knowl MoreAbstract: Knowledge management is an important resource for any organization. Organizations to implement knowledge management strategies, improve innovation in processes, activities, products and services. The aim of this study is to identify the key strategies of knowledge management by ANN .The innovative aspect of the research is, the use of artificial neural networks (ANN) to rank the strategies of knowledge management. The population consists of the all employees of the knowledge based software companies in Tehran, that the total questionnaires were distributed, only 123 were usable. This study is practical from the objective aspect, and descriptive-survey from data collection method aspect. Data from the surveys and questionnaires obtained and then by using the ANN techniques h as been investigated the research objectives. Results and ANN outputs indicated that sequencely, explicit knowledge startegy is the most important criteria of Knowledge management strategy and tacit khowledge, internal and external strategy are the next priorities knowledge based software companies are located in Tehran. Manuscript profile -
Open Access Article
2 - Studying the relationship between knowledge management and effective transfer of technology
عباس رفیعی mostafa jafari peyman akhavanThe aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The res MoreThe aim of the research is to identify knowledge factors effective in designing and absorbing technology in knowledge-based centers and manufacturing industries, and to survey the effect of knowledge management on each factor, and successful technology transfer. The research method is descriptive of correlation type. In this research, using a simple stochastic method ,151 active people in technology transfer were selected from among scientific and research groups and 277 were selected from among large manufacturing industries. The data for the research were collected through questionnaires. Confirmed construct and factorial analysis were used to determine the validity, and for reliability, Chronbach alpha was employed. In order to study the relationship between research variables and to study hypotheses, the modeling of structural equations has been used with the help of SPSS and AMOS software.Findings indicate that there is a , significant, and positive relationship between knowledge management and technology effectiveness transfer. The only difference is that, knowledge management impacts directly on technology effectiveness transfer only in knowledge-based centers. Likewise, knowledge management indirect impact on successful technology transfer only through knowledge capability whose impact is on knowledge-based centers (35%)and on manufacturing industries(77%) . Manuscript profile -
Open Access Article
3 - Enhancing Innovative and Sale Performance through Customer Knowledge Management
Nasser AsgariIn the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and MoreIn the competitive and dynamic environments of current businesses, distribution corporations attempt to utilize permanent and new resources of competitive advantage in order to improve their innovative and sale performance. Among different determinants of innovative and sale performance this paper is to investigate the effects of customer knowledge management. For this purpose the simultaneous effects of three dimensions of customer knowledge (knowledge for, about and from customer) on the criteria of sale performance and innovative performance have been investigated. The research method is descriptive and correlational. The population of the research consists of 900 sellers of Behpakhsh Corporation. A sample of 270 subjects was selected as statistical sampling. Data collection tool is a standard questionnaire that was used for the survey. Statistical tests such as confirmatory factor analysis, path analysis and t-test are used for data analysis through the software LISREL and SPSS. The results show that all studied aspects of customer knowledge have positive and significant effects on the performance of the corporation. As well as the current status of these variables in this corporation have been appropriate. Finally, according to research findings, some suggestions are presented for improving innovative and sale performance of distribution corporations. Manuscript profile -
Open Access Article
4 - Provide a road map to implement knowledge management in University
mohammadhossein goudarzi masoud movahedi alimohammad ahmadvandOne of the main objectives of universities, recognizing the current and future Knowledge needs of industry and educate students in line with these needs. One of the most effective tools to achieve this aim is using the knowledge management system in the State universiti MoreOne of the main objectives of universities, recognizing the current and future Knowledge needs of industry and educate students in line with these needs. One of the most effective tools to achieve this aim is using the knowledge management system in the State universities and Industrial centers of the country, and Linking the two systems together. However, the massive volume and dispersed of knowledge management issues Has led that most of universities be confused and Repent on the implementation of knowledge management. So the aim of this study is to evaluate the roadmaps of implementation knowledge management and provide a road map for implement knowledge management in The Comprehensive University of Imam Hossein. The study In terms of aim is applied and In terms of method is Descriptive - survey research. Statistical population of Research is Including 80 Executive expert knowledge management familiar with College campuses. Through the formula of Cochran, 45 people were selected with Targeted sampling. The road map obtained from the literature was evaluated, with a questionnaire with range of five options Likert, that its validity by the formula lashe and its reliability by Cronbach's alpha (0.91) were obtained. For confirm the model was used Hypothesis Test and for the data analysis was used Binomial Distribution. Finally, in order to implement of knowledge management in University was obtained an applied roadmap, including 11 major phases and 30 Key Activity with details and their interaction Manuscript profile -
Open Access Article
5 - Investigating the effect of Electronic Customer Relation Management (E-CRM) on organizational innovation in government service organizations (Case study: Semnan government counter offices)
Atefeh Falllah Seyed Mohammad Hassan Hosseini Mohsen LotfiIn nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study MoreIn nowadays competitive environment, achieving a competitive advantage is one of the main concerns of managers of organizations. In this way, creating innovation in products and services is one of the effective approaches in achieving a competitive advantage. This study aims to examine the role of electronic customer relationship management (E-CRM) and customer loyalty on organizational innovation with the mediating role of customer knowledge management. Therfore, the present study is considered an applied and descriptive research of the correlation type. In order to collect the required data, a standard questionnaire was used, and to verify the validity and reliability of the questionnaires, divergent validity, Cronbach's alpha indices, factor loading, and composite reliability were used, respectively. The statistical population of this research is 350 employees of Semnan province government counter offices. The number of 183 people was determined as the sample of the reseach using Cochran's formula considering the error of 0.05. The required data was collected in the second 6 months of 2019. Data analysis was done using the structural equation approach and SPSS and SMART-PLS software. Based on the results of the research, electronic customer relationship management has a positive and significant effect on the three variables of customer loyalty, customer knowledge management, and organizational innovation. In addition, the result shows the positive impact of customer knowledge management and customer loyalty on organizational innovation. Also, the mediating role of customer knowledge management in the effect of the role of managing electronic communication with customers and customer loyalty on organizational innovation is quite meaningful. Due to the impact of E-CRM on organizational innovation, it is necessery for the related managers and officials of government service organizations to implement or upgraded the electronic customer relationship management systems to use advantage of such these systems for innovation in their organization Manuscript profile -
Open Access Article
6 - Different points of view for Relation of Knowledge Management and Business Intelligence
hasan rangriz nasim afshariNowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good d MoreNowadays, having the ability of foresight and decision-making is essential for any organization. Advanced and successful organizations have chosen knowledge-oriented strategy to survive in the competitive and rapidly changing environments. Handling of changes and good decision making about them plays a central role in the future success or failure of organizations. Two important concepts that have important role in managers’ decision makings are Business Intelligence (BI) and Knowledge Management (KM). Business intelligence and knowledge management are relative concepts to each other .The relations between these concepts has not been yet offered clearly and determining the boundary of these two concepts is difficult for managers. Researchers have considered different links between them. In this paper, business intelligence and knowledge management will be defined and then different viewpoints about the type of relationship between these concepts will be expressed. In general, it is recognized that knowledge management and business intelligence both have common and same goal which is improving decision-making process and finally improving the business performance. Implementation and execution of these concepts would consider as organization's competitive advantage. However, knowledge management, including both explicit and tacit knowledge, and also considers unstructured data, while business intelligence generally focuses on explicit knowledge. Finally, concluded that, knowledge management and business intelligence should be integrated regardless of the type of relationship between them, because each has advantages and disadvantages. Manuscript profile -
Open Access Article
7 - بررسی تاثیر فرهنگ ، زیرساخت های فناوری و یادگیری سازمانی با نقش میانجی گری مدیریت دانش بروی دانش کیفیت محصولات مطالعه موردی در یک سازمان تولیدی
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Open Access Article
8 - Identifying and prioritizing the guideline principles of successful deployment of agile knowledge management with Delphi approach at growth centre of technician and knowledge based units at imam Hussein comprehensive university
Mahdi Farmani Jabar Babashahi Mohammad arabi Esmail laaliToday, organizations need to strategically use their resources to succeed in the field of competition. One of the vital resources of organizations is their potential and actual knowledge. In this regard, management of these resources is also very important. During recen MoreToday, organizations need to strategically use their resources to succeed in the field of competition. One of the vital resources of organizations is their potential and actual knowledge. In this regard, management of these resources is also very important. During recent decades, most of organizations have realized this importance and have implemented agile knowledge management in organization in pursuit of their goals. But many of these projects have failed due to various reasons. In this research, the researcher has tried to identify the guiding principles that will help the successful implementation of agile knowledge management at the growth centre of technician and knowledge based units at Imam Hossein comprehensive University. The statistical population of the study includes all the professors of the growth Centre of Technician and Knowledge based Units of the Imam Hossein comprehensive University. This research has two steps. Initially, using the review and analysis of the related research, the principles of agile knowledge management were extracted and identified. In the second step, the Delphi method was used to identify and rank the principles of agile knowledge management at the growth centre of technician and knowledge based units of Imam Hossein comprehensive University. Based on panel members' comments and the results, the 25 principles with the Kendall coefficient of 0.809 were obtained by consensus among the experts. Generalizing the comments of the experts, the guiding principles for the implementation of agile knowledge management ware developed and ranked. Manuscript profile
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