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      • Open Access Article

        1 - The role of organizational factors on consumer buying behavior in social networks
        zohreh dehdashti shahrokh Mitra Daneshparvar vahid nasehifar vahid Khashei
        The clothing industry has seen great growth in social media in recent years. Many factors affect the purchase of clothing from social networks, and one of these important and influential factors is organizational factors. Therefore, the purpose of this study is to inves More
        The clothing industry has seen great growth in social media in recent years. Many factors affect the purchase of clothing from social networks, and one of these important and influential factors is organizational factors. Therefore, the purpose of this study is to investigate the organizational factors affecting the consumer in shopping through social networks. In this research, a combined method has been used. In the qualitative section, by reviewing the literature and interviewing vendors active in social networks, texts were prepared and coded. In the quantitative part, based on the initial model, a questionnaire was developed and distributed to 385 clothing buyers in networks. The structural equation method was used to analyze the data and the Sobel test was used to examine the mediating role. This study examines the independent and combined effect of organizational variables affecting people's trust in buying clothes through social networks. The results showed that information quality, transaction security, company reputation and company location have a significant effect on people's trust and consumer willingness to buy clothing through social networks.. Manuscript profile
      • Open Access Article

        2 - Exploring the Souvenir purchasing behaviour (Case study: Mashhad Pilgrims)
           
        Souvenir purchasing is not only a memento of travel experience, but also a tourist attraction. Furthermore, souvenir shopping is an integral component of one’s travel experience which has a significant proportion of overall travel expenditure in tourism industry turnove More
        Souvenir purchasing is not only a memento of travel experience, but also a tourist attraction. Furthermore, souvenir shopping is an integral component of one’s travel experience which has a significant proportion of overall travel expenditure in tourism industry turnover. As a result, market identification is of critical importance to producers, marketers, wholesaler and retailers. However, regarding the souvenir purchasing behaviour not much research has been conducted and this subject is still under study in Iran. With a great number of tourist arrivals and various types of souvenir, Mashhad has a great potential to be considered as a case study. So, the aim of this paper is to explore; what will pilgrims buy and what factors will drive their purchasing behaviour? Accordingly, secondary data analysis has been conducted on the gathered data from Mashhad pilgrims 2010 and 2011 survey. Based on the pilgrims' dominant purchasing choices, four different behaviour was identified: purchasing of cultural symbols, purchasing of local foods, mixed purchasing behaviour of clothes, accessories and cultural signs, and non-purchase behaviour. The most common observed, purchasing behaviour was "mixed purchasing behaviour of clothes, accessories and cultural signs". In addition, the logistic regression test showed that purchasing behaviour was determined by age, place of residence (city), tourist's dominant behaviour in travel (pilgrimage), travel style (travelling in a group or alone) and frequency of travel. Those variables predicted 23% of variance of souvenir purchasing behaviour. Manuscript profile
      • Open Access Article

        3 - Compilation of Customer Purchase Behavior Management Model in Insurance Industry
        Mohammad  Mahmoudi Maymand Taibeh  Ramezani Mohammad Mehdi  Parhizgar Hadi  Movludian
        <p>Increasing competition in the insurance market has made managers of this industry think of a solution for a lasting presence, and finding new customers and maintaining existing customers is a very important success factor for today's businesses. Therefore, the curren More
        <p>Increasing competition in the insurance market has made managers of this industry think of a solution for a lasting presence, and finding new customers and maintaining existing customers is a very important success factor for today's businesses. Therefore, the current research was conducted with the aim of developing a model of customer purchase behavior management in the insurance industry using a mixed method in two qualitative and quantitative sections. The statistical population of the research in the quantitative part included 25 experts from university professors active in the field of insurance, managers and high-ranking specialists of insurance companies who were selected by purposeful sampling. In the first part, 99 identifiers were extracted as factors of customer purchase behavior management with the library study tool, and then they were analyzed and categorized through the Clark and Brown coding method and Max Kyuda software. After screening and measuring their validity using the fuzzy Delphi method and distributing the questionnaire among the group of experts, 85 identifiers were extracted in the form of 19 sub-factors. Validity of Delphi questionnaire questions using content validity analysis with CVI coefficient equal to 0.91 and CVR equal to 88. It has been confirmed. The research results showed that the research model has three main behavioral, structural and contextual variables as the management factors of customer buying behavior</p> Manuscript profile