Designing a Fuzzy Expert System for Selecting an Appropriate Contractor in Information Technology Outsourcing
Subject Areas : ICT
shaban elahi
1
()
nadia kalantari
2
()
alireza hassanzade
3
(Tarbiat Modares University)
sara shamsollahi
4
()
Keywords: Outsourcing, contractor, criterion, fuzzy expert system, information technology.,
Abstract :
Increment of complexity and costs of information technology systems have made many problems about infrastructure and manpower for organizations which have been decreased by the use of outsourcing. All organizations try to increase the success of outsourcing projects by using different ways. One of the important reasons for failure of these projects especially in IT area- because of its major role in acquisition of competitive advantage- is selecting inappropriate contractor. In order to existence of different and contradictive criteria, this selection is complex. The purpose of this research is to determine important criteria and specify the weights of each criterion and finally design a fuzzy expert system for selecting the best contractor in IT outsourcing. The method of knowledge acquisition from experts-which are managers and experts of IT- is a questionnaire. Also in order to evaluate the validity of system, it was used in an IT company. The results show the favorable performance of contractor selection expert system.
