بررسی تأثیر فناوری‌های هوشمند بر قصد بازدید مجدد گردشگران با نقش میانجی هم‌آفرینی ارزش
الموضوعات :
محمد باشکوه اجیرلو
1
(دانشیار مدیریت بازرگانی دانشگاه محقق اردبیلی)
ایمان قاسمی همدانی
2
(دانشگاه محقق اردبیلی)
الکلمات المفتاحية: عوامل مبتنی بر مشتری, فناوری‌های مجهز بر هوش مصنوعی, اثربخشی هم‌آفرینی ارزش, مدیریت دانش, گردشگری.,
ملخص المقالة :
در قرن بیست ویکم رشد فناوری‌های نوین به ویژه در گردشگری امری اجتناب ناپذیر است. توسعه فناوری اطلاعات و ارتباطات هم موجب تحولات چشم گیر در رفتارهای گردشگری شده است. پژوهش حاضر به واکاوی عوامل موثر بر هم آفرینی ارزش از طریق فناوری‌های مجهز به هوش مصنوعی و مدیریت دانش در صنعت گردشگری پرداخته می‌شود. این پژوهش از نوع توصیفی – همبستگی است. جامعه آماری پژوهش، متشکل از کارکنان و خبرگان صنعت گردشگری است که بصورت تصادفی تعداد ۱۹۰ نفر از اعضای نمونه در دسترس قرار گرفتند. داده‌ها با استفاده از نرم‌افزار spss و روش حداقل مربعات جزئی و نرم‌افزار اسمارت پی.ال.اس. تجزیه و تحلیل شدند. عوامل مبتنی بر مشتری با ضریب ۳۶۴/۰ بر اثربخشی هم‌آفرینی ارزش، فناوری مجهز به هوش مصنوعی با ضریب ۸۰۲/۰ بر عوامل مبتنی بر مشتری و با ضریب ۰۹۷/۱ بر اثربخشی هم‌آفرینی ارزش، و نهایتا مدیریت دانش با ضریب ۵۴۰/۰ بر اثربخشی هم‌آفرینی ارزش تأثیر معنادار دارد. و عوامل مبتنی بر مشتری با ضریب ۲۹۲/۰ توانست رابطه بین فناوری مجهز به هوش مصنوعی و اثربخشی هم آفرینی ارزش را میانجی گری کند. بررسی نتایج این تحقیق نشان داد که تأثیر معنادار عوامل مبتنی بر مشتری، فناوری‌های مجهز به هوش مصنوعی و مدیریت دانش بر اثربخشی هم‌آفرینی ارزش مورد تأیید قرار گرفت. و عوامل مبتنی بر مشتری توانست رابطه بین فناوری‌های مجهز به هوش مصنوعی و اثربخشی هم‌آفرینی ارزش را میانجی‌گری کند. نهایتا فناوری‌های مجهز به هوش مصنوعی توانست رابطه بین عوامل مبتنی بر مشتری و اثربخشی هم‌آفرینی ارزش را میانجی‌گری نماید.
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