طراحی الگوی راهبردی پیشایندهای تجربه مشتری در صنعت گردشگری
الموضوعات :
صغری تقی پور
1
,
صمد عالی
2
,
علیرضا بافنده زنده
3
,
حکیمه نیکی
4
1 - دانشگاه آزاد اسلامی واحد تبریز
2 - دانشگاه آزاد اسلامی واحد تبریز
3 - دانشگاه آزاد اسلامی، تبریز، ایران
4 - دانشگاه آزاد اسلامی هادیشهر
الکلمات المفتاحية: تجربه گردشگري, تجربه سفر, پیشایندهای تجربه گردشگری, ويژگي‌هاي مقصد,
ملخص المقالة :
این تحقیق با هدف شناسایی پیشایندهای تجربه مشتری در صنعت گردشگری به روش ترکیبی انجام گرفته است. بدین منظور ابتدا در بخش کیفی به روش فرا ترکیب در بازه زمانی 2010 تا 2020، 246 مقاله داخلی و خارجی استخراج شده که پس از چندین بار غربالگری، 52 مقاله مورد بررسی محتوایی قرار گرفت و عوامل موثر بر انتخاب مقصد گردشگری شناسایی شده و با راهنمایی 10 نفر از خبرگان و متخصصان بازاریابی و گردشگری و اعمال نظر آنان پرسشنامه ای تهیه و در میان 440 نفر از گردشگران ایرانی که در پنج سال گذشته (1395-1400) به یکی از کشورهای ترکیه، مالزی، آذربایجان و امارات سفر کرده بودند توزیع گشت. در مرحله اول هريک از سازه های مدل پيشنهادي، از لحاظ تک‌بعدی بودن در يک مدل اندازه گيري مجزا با روش کلاین (2005) بررسی شد تا اولا، بار عاملي شاخص ها بيشتر از 5/0 باشد؛ ثانیاً ضريب همبستگي بين عامل ها بيش از 85/0 نباشد. در مرحله دوم اعتبار و روايي سازه ها مورد ارزيابي قرار گرفت و آلفای کرونباخ، اعتبار سازه (CR) و متوسط واريانس تبيين شده (AVE) و روايي سازه، روايي همگرا و روايي واگرا محاسبه شد و در نهایت مدل مربوط به پیشایندهای تجربه گردشگر استخراج گردید. نتیجه پژوهش حاضر به مدلسازی پیشایندهای تجربه گردشگر با بهره گیری از روش ترکیبی (کیفی و کمی) که از نوآوری های این تحقیق می باشد، منجر شده و مدلی متشکل از چهار مؤلفه اصلی مدیریت گردشگر، مدیریت مکان گردشگری، مدیریت منابع گردشگری و مدیریت محصول گردشگری ارائه نمود.
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