مقایسه اثربخشی و کارایی سه روش "کارآموزی الکترونیکی"، "نظام پشتیبانی عملکرد الکترونیکی" و "تجمیع کارآموزی الکترونیکی با نظام پشتیبانی عملکرد الکترونیکی" با یکدیگر بر بهبود عملکرد کارکنان (مطالعه موردی: کارکنان شرکت بیمه دی)
الموضوعات :مرجان زاهدیان 1 , هاشم فردانش 2 , جواد حاتمی 3 , کیومرث تقی پور 4
1 - دانشگاه تربيت مدرس دانشكده علوم انسانی
2 - دانشگاه تربیت مدرس
3 - دانشگاه تربیت مدرس
4 - دانشگاه تبریز
الکلمات المفتاحية: بهبود عملکرد, پشتیبانی عملکرد, کارآموزی, کارایی, نظام پشتیبانی عملکرد الکترونیکی,
ملخص المقالة :
هدف پژوهش حاضر سنجش اثربخشی و کارایی سه روش کارآموزی، نظام پشتیبانی عملکرد الکترونیکی و تجمیع کارآموزی با نظام پشتیبانی عملکرد الکترونیکی بر بهبود عملکرد و افزایش کارایی کارکنان می باشد. پژوهش حاضر از نظر هدف و ماهیت، کاربردی و از نظر روش، نیمه آزمایشی و طرح پس آزمون با گروه کنترل می باشد. جامعه آماری در این پژوهش 570 نفر از نمایندگان شرکت بیمه دی در سراسر کشور بودند که از میان آنها، 60 نماینده به شیوه نمونه گیری خوشه ای انتخاب و به-صورت تصادفی در سه گروه "کارآموزی الکترونیکی"، " نظام پشتیبانی عملکرد الکترونیکی" و "تجمیع کارآموزی الکترونیکی با نظام پشتیبانی عملکرد الکترونیکی" جایگزین شدند. به منظور سنجش عملکرد واقعی نمایندگان، با کمک متخصصین موضوعی، پرسشنامه ای طراحی و برای تعیین روایی پرسشنامه از روایی محتوایی و برای تعیین پایایی از روش پایایی مصححان (ضریب همبستگی 79/0) استفاده گرید. جهت سنجش کارایی (میزان زمان صرف شده برای تکمیل وظیفه شغلی)، زمان ورود نمایندگان به محیط الکترونیکی صدور بیمه نامه و لحظه خروج آنها از این محیط برآورد گردید. داده های گردآوری شده با استفاده از آمار توصیفی و استنباطی (تحلیل واریانس چند متغیری و آزمون های تعقیبی) مورد تجزیه و تحلیل قرار گرفت. نتایج تجزیه و تحلیل داده ها نشان داد نمایندگانی که در گروه "تجمیع نظام پشتیبانی عملکرد الکترونیکی با کارآموزی" حضور داشتند، در مقایسه با نمایندگان حاضر در دو گروه "کارآموزی" و "نظام پشتیبانی عملکرد الکترونیکی"، عملکرد بهتری داشته و فعالیت شغلی خود را در مدت زمان کوتاه تری انجام دادند.
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