شناسایی موانع اجرای اثربخش مربیگری مدیریتی در یک واحد خدمات مرکز داده دربرابر عملکرد نامطلوب کارشناس
الموضوعات :گل نوش شریفان 1 , سید بابک علوی 2
1 - دانشگاه صنعتی شریف
2 - دانشكده مديريت و اقتصاد
الکلمات المفتاحية: مربیگری مدیریتی, موانع (مانع), مرکز داده, عملکرد نامطلوب.,
ملخص المقالة :
هدف این پژوهش، شناسایی موانع اجرای اثربخش مربیگری مدیریتی «در مواجهه مدیر با عملکرد نامطلوب کارشناس» و مکانیزمهای اثرگذاری آن موانع، در یک واحد سازمانی خدمات مرکز داده بود. پژوهش با راهبرد نظریهپردازی دادهبنیان انجام شد. جمعآوری داده از طریق مصاحبههای انفرادی نیمهساختاریافته با هجده نفر، متشکل از هشت مدیر و ده کارشناس، و با نمونهگیری نظری انجام گرفت. نتایج متشکل از پنج مانع میشود که یکی از آنها ویژگی زمینهای صنعت مرکز داده است و در تحقیقات قبلی تأثیر آن بر مربیگری در این صنعت بررسی نشدهبود. دو مانع دیگر از پنج مانع نیز در مطالعات قبلی معرفی نشدهبودند. عامل اصلی پیونددهنده موانع یافتشده این است که مدیر و یا کارشناس در مواقعی، موقعیت عملکرد نامطلوب را به عنوان موقعیتي براي مربیگری در نظر نمیگیرند. مکانیزمهای اثرگذاری موانع در مطالعات قبلی بررسی نشدهبود و در این تحقیق سه مکانیزم اصلی شناسایی شدهاست. اول اینکه عوامل شناساييشده مانع بروز رفتارهای مربیگری از جانب مدیر در برابر عملکرد نامطلوب کارشناس میشوند. دوم اینکه برخي عوامل مانع یادگیری کارشناس با وجود بروز رفتارهای مربیگری مدیر میشوند. سوم اینکه موانع باعث تضعیف رابطه کاری مدیر و کارشناس با وجود بروز رفتارهای مربیگری مدیر میشوند. چند پیشنهاد به سازمانهای ارائهدهنده خدمات مرکز داده ارائه میشود. اول اینکه مدیران و کارشناسان با تقویت خودآگاهی و ذهنآگاهی خود، با تشخیص هوشیارانه در لحظه، از موقعیتهای عملکرد نامطلوب تا حد امکان به عنوان فرصت مناسبی برای مربیگری بهره ببرند و نیز سازمان رویکردهای هیجانی حامیانه مدیران را در برقراری ارتباط با کارشناسان در مواجهه با عملکرد نامطلوبشان ترویج کند. دوم اینکه مدیران و کارشناسان منابع انسانی جهت آموزش قابلیتهای غیرفنی مورد نیاز کارشناسان، اقدام کنند. سوم اینکه روشهای انگیزشي براي یادگیری کارشناسان به مدیران آموزش دادهشود و سازوکارهای انگیزشی نیز در جهت تقویت انگیزش یادگیری در حوزههای مورد نیاز طراحی شود.
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