شناسايي و رتبه بندی عوامل موثر بر تجربه كاربر از سیستم‌های پیشنهاددهنده در محیط‌های آنلاين (مورد مطالعه: ديجي كالا)
الموضوعات :
مهدی فرمانی
1
,
محمد غفاری
2
,
حسین معینی
3
,
مصطفی زندی نسب
4
1 - پردیس فارابی دانشگاه تهران
2 - پردیس فارابی دانشگاه تهران
3 - استادیار گروه مدیریت بازرگانی، دانشکده مدیریت و حسابداری، دانشگاه حضرت معصومه (س)، قم، ایران
4 - پردیس فارابی دانشگاه تهران
الکلمات المفتاحية: تجربه کاربر سیستم پیشنهاددهنده دیجی کالا,
ملخص المقالة :
پژوهش حاضر به دنبال شناسایی و رتبه‌بندی عوامل موثر بر تجربه کاربر از سیستم‌های پیشنهاددهنده در محیط‌های آنلاين می‌باشد. این پژوهش از نظر هدف کاربردی و از نظر گردآوری اطلاعات توصیفی و از نوع پیمایشی می‌باشد. جامعه آماری پژوهش کلیه کاربران فروشگاه اينترنتی ديجی کالا بوده‌اند که در فروردین و اردیبهشت ماه 1397 از خدمات اين فروشگاه اينترنتی استفاده کرده‌اند. برای تعیین حجم نمونه آماری از الگوی کومر و لی استفاده و تعداد نمونه 500 تایی تعیین شد که 458 مورد پرسشنامه تکمیل شده دریافت شد. جهت انتخاب اعضای نمونه آماری از روش نمونه‌گیری در دسترس استفاده شد و جمع‌آوری داده‌ها با استفاده از دو روش کتابخانه‌ای برای مرور ادبیات پژوهش و روش میدانی برای توزیع و جمع‌آوری پرسشنامه انجام گرفت. روایی پرسشنامه توسط خبرگان سنجیده شد و پایایی آن به وسیله آلفای کرونباخ مورد تایید قرار گرفت. تحلیل داده‌ها با روش تحلیل عاملی اکتشافی از طریق نرم‌افزار SPSS صورت گرفت. یافته‌های پژوهش حاضر نشان داد تجربه کاربر شامل سیزده بعد می باشد. برای بررسی ابعاد، از آزمون تی تک نمونه‌ای استفاده شد. بنابراین بررسی این ابعاد نشان داد که همه ابعاد در وضعیت مناسبی قرار دارند. برای رتبه‌بندی ابعاد از آنتروپی شانون استفاده گردید.
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