ارائه مدلی برای تداوم استفاده از یادگیری الکترونیکی در محیط‌های کاری (مورد مطالعه: ستاد سازمان امور مالیاتی کشور)
محورهای موضوعی :هانیه شامی زنجانی 1 , مصطفی نیکنامی 2 , نادرقلی قورچیان 3 , امیرحسین محمد داودی 4
1 - دانشگاه آزاد واحد علوم و تحقیقات
2 - دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران
3 - دانشگاه آزاد اسلامی، واحد علوم و تحقیقات
4 - دانشگاه آزاد واحد ساوه
کلید واژه: تداوم استفاده از یادگیری الکترونیکی, محیط‌های کاری, فراگیران, عوامل موثر, ستاد سازمان امور مالیاتی کشور,
چکیده مقاله :
این پژوهش با هدف ارائه مدلی برای تداوم استفاده از یادگیری الکترونیکی در محیط‌های کاری (ستاد سازمان امور مالیاتی کشور) انجام شده است. مطالعه حاضر از نظر هدف کاربردی، از نظر نوع داده‌ها آمیخته، از نظر نحوه اجرا توصیفی از نوع پیمایشی است. به‌منظور گردآوری داده‌ها از روش کتابخانه‌ای، مصاحبه نیمه‌ساختاریافته، پرسشنامه محقق ساخته عوامل موثر بر تداوم استفاده شد. روایی صوری پرسشنامه از طریق اجرای آزمایشی، روایی محتوایی از طریق مرور جامع ادبیات و قضاوت خبرگان، و روایی سازه نیز با استفاده از تحلیل عاملی تاییدی و اکتشافی بدست آمد. پایایی پرسشنامه از طریق محاسبه ضریب آلفای کرونباخ 93/0 برآورد شد. تحلیل داده‌های کیفی از طریق کدگذاری صورت گرفت. تحلیل داده‌های کمی نیز با استفاده از نرم‌افزار SPSS و LISREL انجام شد. از آمار توصیفی و آمار استنباطی که شامل تحلیل عاملی اکتشافی برای تعیین عوامل و مولفه‌های مدل و تحلیل عاملی تاییدی با استفاده از تکنیک مدل‌یابی معادلات ساختاری برای ارائه مدل از طریق نرم‌افزار LISREL استفاده شده است. یافته‌ها نشان دادند که از نظر متخصصان کیفیت سیستم، حمایت سازمانی و عملکرد مورد انتظار با فراوانی12، اولویت اول را به ترتیب در عوامل سیستمی، عوامل سازمانی و عوامل فردی دارند. همچنین سن نیز با فروانی 7 در بین عوامل جمعیت‌شناختی (دموگرافیک) اولویت اول را دارد. سهم «عوامل سیستمی»، «عوامل سازمانی»، «عوامل انسانی» و «عوامل جمعیت‌شناختی»، برای تداوم استفاده از یادگیری الکترونیکی به ترتیب 48/0، 36/0، 28/0 و 19/0 بود. در نهایت مدلی برای تداوم استفاده از یادگیری الکترونیکی در ستاد سازمان امور مالیاتی کشور بر اساس عوامل موثر و مولفه‌های آن ارائه گردید.
This research aims to provide a model for the continued use of e-learning in work environments (Headquarters of the State Tax Administration). The present study is a descriptive survey type in terms of the applied purpose, in terms of the type of mixed data. For collecting data, a library method, a semi-structured interview, a researcher-made questionnaire, and factors affecting continuity were used. The formal validity of the questionnaire was obtained through pilot implementation, content validity through comprehensive literature review and judgment of experts, and construct validity using a confirmatory and exploratory factor analysis. The reliability of the questionnaire was estimated to be 0.93 by calculating the Cronbach's alpha coefficient. Qualitative data analysis was done through coding. Quantitative data analysis was performed using SPSS and LISREL software. Descriptive statistics and inferential statistics including exploratory factor analysis to determine the factors and components of the model and the confirmatory factor analysis using the structural equation modeling technique for presenting the model through LISREL software have been used. The findings showed that the quality of the system experts, organizational support and expected performance with frequency 12, have the first priority, respectively, in system factors, organizational factors and individual factors. Also, the age of 7 is among the demographic (demographic) factors of the first priority. The share of "system factors", "organizational factors", "human factors" and "demographic factors" was 48%, 36%, 28% and 19% respectively for continued use of e-learning. Finally, a model for continuing use of e-learning in the headquarters of the State Tax Administration was presented based on its effective factors and its components.
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