شناسایی و تحلیل روابط عوامل حیاتی موفقیت به روش دیمتل فازی مطالعه موردی: سازمان فرهنگی هنری شهرداری تهران
محورهای موضوعی : انتقال فناوري و تجاري‌سازي پژوهشهادی حیدری قره بلاغ 1 , میثم غفاری 2
1 - دانشگاه آزاد اسلامی/ سازمان فرهنگی هنری شهرداری تهران
2 - دانشگاه آزاد اسلامی/سازمان فرهنگی هنری شهرداری تهران
کلید واژه: عوامل حیاتی موفقیت, تحلیل تم, محرک‌های راهبردی, دیمیتل فازی, شایستگی کلیدی, شاخص‌های عملکردی,
چکیده مقاله :
عوامل حیاتی موفقیت در هر کسب و کار، شمار محدودی از حوزه‌هایی هستند که نتایج رضایت‌بخش در آن حوزه‌ها، عملکرد رقابتی موفقیت‌آمیز را برای سازمان‌ها تضمین نماید. در واقع عوامل حیاتی موفقیت گلوگاه‌های هر سازمان در دستیابی به منافع راهبردی هستند. نقاط قوت و شایستگی کلیدی و نقاط ضعف در این حوزه‌ها به‌عنوان گلوگاه شناخته می‌شود. در این مقاله روشی براساس تحلیل تم معرفی می‌گردد که براساس آن عوامل حیاتی موفقیت سازمان فرهنگی هنری شهرداری تهران و همچنین عوامل حیاتی موفقیت مناطق شناسایی و تدوین شده است. سپس طی طراحی سیستم مدیریت عملکرد سازمان فرهنگی هنری شهرداری تهران و در پی آن نیاز به طراحی شاخص‌های کلیدی عملکرد و نتیجه، عوامل حیاتی موفقیت به‌عنوان منابعی برای استخراج این شاخص‌ها، مورد توجه محققین این سیستم مدیریتی قرار گرفت. طی نتایج به‌دست آمده عوامل اجرای برنامه‌های خلاقانه و اثربخش، تحدید مأموریت و اهداف فرهنگی سازمان، برخورداری از سیستم منابع انسانی و سیستم پاداش، شناخت نیازهای فرهنگی هنری مردم شهر تهران، بهره‌وری عناصر داخلی، افزایش میزان نفوذ در مردم شهر تهران و رضایت‌مندی مخاطبان به‌عنوان عوامل حیاتی موفقیت سازمان فرهنگی هنری شهرداری تهران شناسایی شد و در انتها نیز برای تحلیل روابط میان عوامل حیاتی از روش دیمتل فازی بهره برده شد.
The critical success factors for any business are a limited number of areas where satisfactory results in those domains will ensure successful competitive performance for organizations. In fact, the critical success factors for each organization's bottleneck are achieving strategic interests. Key strengths and merits and weaknesses in these areas are known as bottlenecks. In this paper, a method is proposed based on the theme analysis, in which the critical factors of the cultural and artistic organization of the municipality of Tehran as well as the critical factors of the success of the regions are identified and elaborated. Then, during the design of the performance management system of the Tehran Municipality's Cultural and Artistic Organization, and as a result, the need to design key performance indicators and results, critical success factors as sources for extracting these indicators were considered by the researchers of this management system. In the results obtained, the factors influencing the implementation of innovative and effective programs, the delineation of the mission and cultural goals of the organization, the human resources system and reward system, the recognition of the cultural and artistic needs of the people of Tehran, the effectiveness of internal elements, increasing the influence of people in the city of Tehran And satisfaction of the audience as the critical success factors of the cultural-artistic organization of the municipality of Tehran were identified. Finally, for the analysis of the relationships between the critical factors, the fuzzy dematel method was used.
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