شناسایی عوامل و شاخص های مدل سنجش کیفیت خدمات صنعت بازی‌های رایانه‌ای بر بستر ابر
محورهای موضوعی :
محمدتقی تقوی فرد
1
,
محمد علی عباسپور
2
1 - عضو هیئت علمی
2 - علامه طباطبایی
کلید واژه: کیفیت خدمات, مدل‌های سنجش کیفیت خدمات, خدمات مبتني بر ابر, صنعت بازی‌های رایانه‌ای.,
چکیده مقاله :
یکی از مهم‌ترین بخش‌های رسانه‌ای و سرگرمی در دنیاي امروز، صنعت بازی‌های رایانه‌ای است. تعداد کاربران این نوع بازی‌ها به‌صورت مستمر در حال افزایش است و کسب‌وکارهای این صنعت رشد چشمگیري کرده‌اند؛ به‌طوری که این رشد گردش مالی میلیون دلاري را براي شرکت‌های توسعه‌دهنده این نوع بازی‌ها به دنبال داشته است. ازاین‌رو، هدف اصلی این پژوهش ارائه مدلی جهت سنجش کیفیت خدمات بر بستر ابر در صنعت بازی‌های رایانه‌ای است. پژوهش حاضر ازنظر هدف کاربردی-توسعه اي است و جزء تحقيقات کيفی به‌حساب می‌آيد. همچنين اين پژوهش از منظر شیوه گردآوری اطلاعات تحقیق «توصیفی-غيرآزمايشي» محسوب مي‌شود. در این پژوهش براي سنجش کیفیت خدمات صنعت بازی‌های رایانه‌ای بر بستر ابر، پس از بررسی ادبیات نظری پژوهش و مدل‌های موجود و انجام روش دلفي، 52 شاخص در قالب 9 بعد اصلی شناسایی شدند. نتایج پژوهش مدلی جامع برای سنجش کیفیت خدمات صنعت بازی‌های رایانه‌ای بر بستر ابر ارائه می کند که می‌تواند مورداستفاده صنعت گران و پژوهشگران قرار گیرد.
n today's world, one of the most important media and entertainment sectors is the gaming industry. The number of users of this type of games is constantly increasing and Businesses in this industry have grown dramatically. This has led to a dollars million turnover boost for developer companies of this kind of games. Therefore, the main aim of this study is to provide a model for measuring the quality of services on the cloud platform in the gaming industry. The present research is a developmental-applied objective and is a part of qualitative research. This research is also a survey research in terms of data gathering. In this study, 52 indicators were identified in 9 main dimensions after evaluating theoretical literature of the research and existing models and Delphi method for assessing the quality of the cloud computing services industry. The results of the research provide a comprehensive model for assessing the quality of cloud computing services industry services that can be used by industry and researchers.
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