TY - JOUR AU - khodaei, hedyeh AU - jalilian, negar TI - Investigating the effect of customer relationship management and open innovation processes on e-business performance with the mediating role of product innovation agility; Case study: companies based in Yazd Science and Technology Park JO - Journal of Innovation and Value Creation VL - 14 IS - 28 SP - 69 EP - 88 PY - 2026 DO - ER -