TY - JOUR AU - bahari, jafar AU - karoubi, mehdi AU - Bahari, Shahla TI - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels JO - Social Studies in Tourism VL - 10 IS - 20 SP - 157 EP - 188 PY - 2022 DO - 10.52547/journalitor.35756.10.20.157 ER -