TY  - JOUR
AU  - کاظمی, مصطفی
AU  - فنودی, سعیده 
TI  - Decreasing of  gap between  service quality in direction of  increasing of customers, stabilized value with assistance of SERVQUAL model  
JO  - Modiriat-e- farda
VL  - 11
IS  - 33
SP  - 1
EP  - 10
PY  - 2013
DO  - 
ER  -