@article{
  author = {کاظمی, مصطفی, فنودی, سعیده },
  title = {Decreasing of  gap between  service quality in direction of  increasing of customers, stabilized value with assistance of SERVQUAL model  },
  journal = {Modiriat-e- farda},
  year = {2013},
  volume = {11},
  number = {33},
  pages = {1-10},
  doi = {}
}